Tools Express

Total Scam – Total SCAM. Purchased the handheld vacuum cleaner advertised as having 'strong suction'. There was NO suction. Not an Australian company as emails answered in the middle of the night then blocked me. Reported to ACCC & SCAM WATCH

Do not get scammed! – This company is a scam- you do not get what is advertised, there is no opportunity for refund. The linked email is fake. Please do not engage or waste your money with this company. I wish I had searched reviews before losing hard earned money while thinking I was supporting “Australian”. The people behind this business should be ashamed of themselves!

Yes one of the worst online companies as everyone says - Bait and switch, Drop Shipper, no refunds - the lot – As everyone else has said. Thieves. Drop shippers. Classic bait and switch. Was looking for a powerful combo vacuum+blower in one. Received a kids toy at best that was only a vacuum. Wouldn't suck up a coco pop. Innocently hit up their customer service email saying wrong product sent from China and let's get the correct product out to me. But… Read more

no, they said the right one sent, even after sending them a photo. Then it just degenerated as whoever was on emails just got more pi$$ed off. 2 emails with no response to questions except I got the manual sent twice. Eventually I was told NO REFUND as product was perfect. Ended up got product refund through PAYPAL. But couldn't get the refund until I returned the product. Postage to QLD was higher than product value. PAYPAL process was good, but the lies in their responses to PAYPAL's questions were monumental.

Scammed! – I ordered a hand held vacuum cleaner 2 months ago. I was told that delivery was attempted but refused by receiver (not true), so it had been returned to sender. All attempts to resolve the issue with Tools express via email have got nowhere. They just keep saying they will investigate but nothing has happened. Now their website cannot be found and the email "domain cannot be found". $100 for a bad experience.

Wrong item sent still no refund – If I could put negative stars I would. I ordered a Bosch spray paint gun. What I got is not a Bosch as the batteries don't fit. Emailed customer service got 2 emails with their guidelines. I did not order the wrong item they have sent the wrong item and still can't get a refund or contact from them. Avoid this company at all costs.

Really bad experience – Yes I got ripped, the vacums look so much bigger than they are. They are like a kids toy. Tried to return, but they won't accept. Bah!!!

Tools Express scam – I have also been scammed. Paid for spray paint gun never received sent enquiry still nothing after nearly 1 month, now website does not exist. Facebook scam. Lesson learnt

China scam claim being from Dubbo – 22 days later, still no Tracking number...or Parcel ( 2 vaccum cleaners and even paid for express post ..from HA HA Dubbo $183 bucks later)..sent emails every day ..2 responses with no proper information ..with certainty it is coming from China and goods most likely not as promised (found reviews to late unfortunately) Now emails bounce pack as… Read more

undeliverable and website can't be found..I am sure Scamwatch and Pay pal will be thrilled about that..

This review made before getting product !!

Fraud – Paid for a drill never received….complained multiple times… stopped answering me…SCAM

SCAM BEWARE – Just want to add another huge BEWARE WARNING TO ANYONE thinking of dealing with this company - they are not genuine fair go Aussie tradies they are a SCAM company - as all the previous reviews say the picture of the hand held vacuum is nothing like the product we all paid $99 for - I have contacted Consumer Affairs and am waiting to hear from them in how I can take this matter further.

This company is NOT EXPRESS TOOLS in UNANDERRA NSW – Please beware, this company is not Express Tools in Unanderra. We at Express Tools Unanderra receive several phone calls a day asking for their products that they have paid for on line. We at Express Tools Unanderra do not sell on line. We are a store with a door and invest our money to put stock on the shelf. Please always check if they have an ABN and a contact number, if they do not have these I would be cautious.

Tools Express False and Misleading Claims – For all the people who have requested a refund from Tools Express, the tact that I have taken is - if you look at the website it shows that it has a blower function which it doesn't. Regardless of what they say (they claim the suction is "fit for purpose") this does not give the correct information for this product so it is a clear case of false… Read more

and misleading representation. In the first instance submit a dispute claim with your credit card provider which you can do online. The next step is to lodge an official complaint. As Tools Express is not a registered business name or entity it's hard to work out the jurisdiction, however the bank account is in East Brisbane so lodge a complaint with https://smartforms.lgft.justice.qld.gov.au/form/?formCode=consumercomplaintform The more ppl that lodge a complaint the quicker they can be shut down...

BAD STUFF – I received handheld vacum which I thought was a toy from Macdonalds where is the real one that they advertised?? totally crap for $100 cheap Chinese crap!! the add is totally misleading I wonder what the other products are like - which I will never know because I will never buy anything from them again *keep away people!!!*

Tools Express – Purchased hand held vacuum which finally arrived after more than 2 weeks and I’m horrified at the quality and performance of the thing. It’s advertised as a vacuum and a blower in one but it doesn’t blow at all and the suction is abysmal. It’s flimsy, useless and after paying $100 for it, I’m more than cranky about it. Steer clear of this mob.… Read more

They claim to be a couple of tradies from Dubbo. No way! They’re scammers selling poor quality Chinese made rubbish.

The toy you can do without – DO NOT WASTE YOUR TIME AND MONEY DEALING WITH THIS COMPANY. The $200 reduced to $99 hand held vacuum cleaner is a con, it is just useless toy, not fit for purpose, just a giant misrepresentation worth about $20 tops. Their risk free 60 day money back guarantee means NOTHING and they enjoy running you around in circles trying to wear you down and… Read more

cease communicating with them. This company operates without a conscience and its customers mean nothing to them. Please, do not be gullible and fall for this hype, avoid them at ALL costs.

Not value for money – The hand held vacuum does not even look like the one in the ad and it will hardly lift a crumb of toast. This is far from value for money

Don't Bother – Just received my $99 hand vac (supposedly on sale down from $200). Couldn't possibly be more disappointed. Firstly, the videos show a somewhat larger device than the one I just received! It would take a day to vacuum my car its so useless. Absolute scam and false advertising. Do yourself a favour a buy a cheaper one from Temu as this one is crap.

Duped – My handheld vacuum cleaner arrived this afternoon. What a piece of rubbish. The ad looked amazing, but the reality is, I have more suction using a straw than this has. So disappointing. I have been ripped off. Not worth $10, much less the $100 I paid for it. Shame on you for selling a disgusting product and shame on me for believing an ad. I will be sure to spread the word.

This website is a scam! – Like the previous reviewer, I purchased what I thought was a dual function handheld vacuum/blower with multiple nozzles and filters as shown on their website. I received a very poor quality item which is nothing like what is advertised and definitely not worth $100. A child’s toy would perform better. Don’t believe the “no questions asked money… Read more

back guarantee” because requesting a refund is useless. They’ll respond with the same cut and paste answer and have you going around in circles. This company should be banned from advertising on social media platforms. Their products are useless and they’ve scammed me out of $100.