TP-Link AX3000 Deco X50

This product completely resolved my dropouts and no longer having to reset my modem.The tech team were fantastic in resolving my Chromecast problems in such a short time frame. The best service experience I have had for a long time. Show details

Jazlyn was very patient and knowledgeable. She undertsood the product and app I was working on very well and was very helpful. She helped me resolve my issue in a friendly but professional manner Show details

Replaced a dicky Mercusys 3 unit mesh where all units failed in warrantee and HN did a swap (with extra cost) and I couldn't be happier. Default router setup changed to WIFI-extender mode and other manual settings took a while to experiment with and get right but after that it seems to be ticking along ok. Two units have ethernet connections and… Read more ·  2

1 is WIFI only, it provides 3 ethernet to TV/PVR/media player. So far only had the TV wobble a couple of times, now set to auto DHCP will see how that goes, or in future will use an ethernet cable (that made it reliable). The only setting by APP is a bit crap but seems to work ok. No real adjustments allowed and its pretty basic to keep the uninformed customers stuffing things up. otherwise its pretty good. Edit: Very steady and reliable after several months operation.

I would like to thank Miss Kinsey.N for her assistance to resolve the Router issue . She was professional in dealing with the situation as well as she managed to resolve it with a reasonable time. Again thanks a lot Regards Martin

Perfect for multiple smart devices – I use 2 pack TP-Link Deco X50. Excellent choice for a connected household. Setup is SUPERB easy, and my devices work smoothly and seamlessly without any hiccups. My network includes 4 smartphones, 2 laptops, 2 tablets, several smartwatches, 3 Google Home devices, 30 smart lights, an NVR with 4 cameras, and central air conditioning. Despite this… Read more

load, the Deco X50 handles everything effortlessly.

I’m very happy with the product and strongly recommend it to anyone looking for a reliable mesh system for a busy smart home!

Quality Service – I had a problem with the setup of my new Deco system and Novia was very helpful and patient in assisting me to get the system working properly. Show details

Outstanding Technical Support – Finally, the long-pending issue with the Deco setup has been resolved by technical support - Aurelia. Kuang. Aurelia has been outstanding in troubleshooting the problem. Unlike other customer support, she's been polite, patient, and genuinely acts as a Professional. Thank you, Aurelia. Kuang and TP-Link Technical support team. Show details

Brilliant device and even better support – Brilliant product that is really easy to set up, use and is very reliable. Hands down beats my previous more expensive Orbi. I did have an issue when transitioning from the X20 to X50 in that an old alert from the X20 kept coming though. The customer support I received from Romain and his team at TP-Link was amongst the best I have ever received… Read more

for any tech. He was in constant contact with clear directions and worked away at the issue with his team for three or four weeks. The end result is Romain and his team fixed the issue and did so with minimal information as I no longer had the old unit, which likely created them a lot of work. Absolutely first class customer support. Highly recommend the device and the support after purchase. Brilliant and thank you Romain!

Very helpful – Icey was a very calm and intuitive assistant in a frustrating situation.

Idiot proof modem router with mesh network – This review is for the TP-Link AX3000 Deco X50 3 Pack, including the X50 VDSL modem. After our old modem went "pop" during a recent thunderstorm, I purchased the Deco X50 DSL 3 pack the next day. I think it has been discontinued to be replaced with more expensive X73, but I was happy to pick this one up from local big-name technology distributor… Read more

for $490. Unfortunately the salesman had no clue, so I had to Google reviews in store on my phone. I expected setup challenges, but the TP-Link app made it pretty easy. Took about 10 minutes after I unpacked it until I had internet working. I use Internode as a service provider, and I did not need to speak to them. It was that easy - I kid you not - all automatic. After a week of use now, we are really happy with faster WiFi 6, no complaints, and no crashes. To be honest, I am pretty impressed. I do have the two X50 satellites LAN connected, but have been told that I don't need to. On average, I have 4 hard wired devices, and 17 - 20 individual 2.4/5 GHz connected devices. The mesh is great. Full coverage of my 4 bedroom house, including garage. Really happy so far, and happy to recommend these Deco units. Plus, they look nice. I have yet not experienced a single problem. The app is really easy to set up. Future proof for when I upgrade current FTTN to FTTP. Happy to answer any questions.

Excellent customer service – Hi, today Aurelia helped me over the phone to successfully set up my Deco X50-dsl modem router and 2 other mesh devices around my 2 story house. She was incredibly patient with me, respectful and kind; she even called me back when our phone connection dropped out. I would give her customer service 6 out of 5 stars if I could! Thank you Aurelia :)… Read more ·  1

I have good connection to our phones via the modem/router wifi both upstairs & downstairs, and connected the tv direct to one of the devices via LAN cable and it is streaming well.

Excellent customer support – Cassiel Yang provided superb telephone support. She had excellent product knowledge, and got our devices configured and working. Very friendly and helpful. Very patient as we gathered the information needed; she waited for as long as it took. Excellent service. Show details ·  1

Deco X50-DSL RED Status Light – I had issues setting up my Deco X50-DSL, I called TP Link Support and spoke to Aurelia. Kuang. Within minutes she identified the problem and my network is up and running! Legend! She's Great! Show details ·  1

Industry leading post purchase support – I transferred fibre services from one ISP to another. For 99.9% of folks intergrating these amazing mesh extenders into a new fibre network would be simple. I on the other hand don't get along with technology and dug myself into quite the hole DIYing this task. Once I'd fully attacked the system and made a complete mess, I was told by my ISP to… Read more ·  1

contact tp link support... Had I of thought before taking the task on myself that to link would have readily available tech support... I would have rung them first no doubt. To my absolute delight, after next to no wait at all, I was gifted with what i could only describe as a tech help guardian angel! The most patient, friendly, knowledgeable and efficient technician I think I have ever encountered on a tech support line. Aurelia's understanding of my ineptitude re tech matters was almost worthy of a medal. Never once did she appear frustrated or snappy, despite my occasional questionable instruction comprehension. Never once did she appear in a rush to get off the call with me, and it was clear she would not finish the call until my whole system was running perfectly... Which is exactly what the result was. A perfect running fibre system with huge WiFi range. I'm not sure where the call centre was located, but she was easy to understand, even more so than if I were talking with someone in my own country! I don't know what Aurelia is paid, all i know is it's not enough! lol Tp link, my suggestion is you do everything you can to retain employees such as Aurelia. Do that, and keep your customer service at this level, and never would I consider anything other than tp link, for any product again! Thanks. An amazing experience.

Good customer service – I couldn’t connect this mesh to wifi because my wifi provider had something different and had to change few things when I connect. I was a bit annoyed since retailer said, it will be easy connecting to wifi by myself. But it wasn’t. Well I’ve got sorted with customer service lady and she was helpful. Show details ·  1

Great Tech Support – Great tech support from Aurelia. Helped me fixed my issue with minimal effort. Show reply

Perfect product and very helpful support – I found tech support to be very helpful and understanding and very efficent. Would highly recommend. Show details ·  1

Aurelia kuang – Very helpful and very patient. I would not be able to connect with out Aurelia’s Leo. Show reply

Not for technical users! – This device is only able to be setup and administered using the Android/iOS app, and cannot be setup or changed/tweaked via it's web interface. The App's are also quite limited in what they can control on the device, ie you cannot disable DHCP to allow alternative DHCP services on the same network! The software for this device is ONLY FOR VERY… Read more

basic users, not technical people. Having to control/setup via the APP is a terrible idea if you want to fine tune things.

Wasted $330 :-( RUN AWAY!!!.. *TOSS IN THE BIN*

Great set up help – Christie was excellent and walked me through the directions clearly and slowly. I was connected in no time Show details

Works as advertised – Got it on special for $373 instead of over $500. Comes with Ethernet cable to connect to NBN (fttp) box. Setup was fairly simple. Performance is excellent; the NBN plan did not change but we no longer have buffering watching Kayo (seems to have the highest Mbps demands of all the streaming services). The smartphone app interface for monitoring… Read more

network performance is good. I didn't realise that each satellite comes with three Ethernet ports - excellent for my needs. The TP-Link mesh system is rated highly elsewhere and I can see why.