Trade Warehouse

Trade Warehouse

 Verified
Trade Warehouse
3.8

9 reviews

PositivevsNegative
67% · 63 · 33%

Return Claim MadeYes · No
Product Quality
5.0
Shipping
4.0

Reviews

9 reviews
Jasmine K.
Jasmine K.Greater Melbourne (Metropolitan), VIC2 posts
  Verified Online store

Very helpful staff, fast delivery

Ordered tapware and was initially apprehensive to purchase a fair amount online. I spoke with the Dandenong store who answered straight away and was able to advise on stock availability and delivery timeframes, event helped me get an extra discount on top. Once I had made the order, trade warehouse sent technical drawings by email. Goods came earlier than advised. Very satisfied. Show reply
Holtsy
HoltsyRichmond-Tweed, NSW5 posts
  Online store

Exceptional Customer Service

I am so impressed with the wonderful customer service I received after a recent online purchase. I mistakenly thought I'd received an incorrect model and within minutes of sending an email to the team I was called. They went above and beyond to firstly reassure me that the problem would be resolved and secondly, they called the supplier and promptly established the mixup. My model included both versions of a Meir tap style and the one I was after was actually just wrapped up in the box still. Tragedy averted with an overall exceptionally friendly response. The issue was resolved that same morning and our bathroom renovation could continue without any delays. I highly recommend this business and will definitely shop here again in the future. Show details
Dodge762
Dodge7622 posts
  Verified Online store

Crooks. DO NOT DEAL WITH THEM

Don’t buy anything from these crooks. They will happily take your money then try and extort delivery charges out of you when site says free. Arrogant crooks. Show details
Trade Warehouse
Trade Warehouse   DM   
More
Great Service
Great ServiceSydney, NSW
  Verified Online store

Fantastic Service. Very helpful, reliable and good product knowledge

Great customer service. I ordered a lot of products through trade warehouse and found the staff patient and helpful with my complex order. Everything requested was done as agreed in a timely manner. Great products and helpful advice. Would highly recommend to anyone. Show details
John
JohnPerth, WA4 posts
  Verified Trade Warehouse

Fell apart first use

I bought this thinking its a great all-in-one tool for fixing weatherboard and would save a lot of time changing out drills and countersink.
I used it to drill six holes and when I lowered the driver the collet holding the device together fell out and the tool fell apart.
I bought spares of the recommended drills for Macsim decking screws 8G 8x50mm. The drill bits are too short for these screws and the driver stalls before sinking them.
A great idea poorly realised, I feel ripped off.
Trade Warehouse
Trade Warehouse   DM   
More
John
John
  Online store

Excellent customer service for damaged product

I ordered a Radiant mirror demister from the Perth business. It was dispatched and delivered to Brisbane in record time. The product was folded in its packaging but manufacturer's sticker stated "do not fold". I advised Trade Warehouse in case it gave me problems once I fitted it. Susie responded immediately to advise they had dispatched a new one and not to fit the folded one. The new one arrived rolled and undamaged in quick time. That was the best possible response and outcome I could have expected. Excellent customer service. Show details ·  1
Product Quality
Shipping
MansfieldJohno
MansfieldJohnoNortheast, VIC36 posts
  Verified Trade Warehouse

Saved Money and Free Fast Delivery

Was searching for a towel ladder radiant brand 8 rails and came across the business in Sydney they had it advertised for $404 inc GST and free delivery. I paid for it thru PayPal because I have never used this business before. Guess what it was delivered today as promised. The kept me informed all the way through the process via email even with a tracking number via AirRoad . Will deal with these guys again cheapest price in Australia

 Show reply

Allan
Allan
  Verified Trade Warehouse

Not delivered the goods I paid for

I paid for Stainless steel cable ties ( Order # 105033172 / Invoice # 20039752) but I did not receive them.

It was urgent and had to postpone my job. Tried calling 1800 302 511 to discuss the matter but no one answered after a very long waiting time. Very poor service and I was really disappointed.

Trade Warehouse
Trade Warehouse   DM   
More
Jonesy65
Jonesy65AU
  Trade Warehouse

Great service and prices!!

Wow, I stumbled upon this website by accident and have now spent several hours looking at all the products which this company sells on its website. I ordered 3 boxes of decking screws on Friday and they were delivered on Monday. Great service, great communication, great products and the prices were brilliant. I can't recommend these guys highly enough. Check them out now.
Easy to use website and great customer service
 Show reply

Questions & Answers

No questions yet

Extra Information

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.