Toolmart

★☆☆☆☆ — Very disappointing customer service I ordered a drill kit and a wrench set from Toolmart, but my parcel was lost during delivery. Australia Post investigated the matter and confirmed that the parcel had not been delivered. They also informed me that Toolmart had not purchased additional transit cover for the shipment. What is most… Read more

disappointing is that I have contacted Toolmart regarding this issue and have received absolutely no response.

As a paying customer, I expected Toolmart to take responsibility for resolving a delivery issue, or at the very least respond to my enquiries.

Instead, I have been left without my tools and without a proper resolution from the retailer.

This has been an extremely frustrating experience, and I am very disappointed with the lack of customer support.

Ordered a dewalt router and plunge base with a battery at a good sale price. But after weeks of waiting and to find out it was sent to completely different state. I then followed up with a replacement and waited another 2 weeks to call up again to find out it wasn't actually posted at all and to now wait another week. I asked for express… Read more

shipping and compensation due to thier mistake and failing to follow up on shipping. With no compensation or anything for good faith for thier mistake, essentially I have to hurry and wait. Good price but wasn't worth the wait when I could have gotten alot sooner for not much more expense. It's been over a month and will be another week or two for the tools to arrive. Poor customer service on the online department for their mistake.

The product was well priced and as per the description. The biggest downside was that the delivery company was very average missing the delivery advised date and tracking was not accurate.

Excellent product ,good cond. , quick delivery & good price . Will use them again .

Customer service was excellent – Sheahan from your Belmont WA store went above and beyond to make sure my tool was delivered to rural VIC

Have to pay them back the free shipping if you want to return a item – When I asked to return an item that bought with free postage. They said no worries however you will have to pay for the shipping cost of sending it to you aswell as the shipping to send it back to them, which totals more than the purchase. Just seems like a sneaky tactic to me.

Expensive freight – The pricing is good but the cost of freight is too high and outweighs the savings made that is unless you spend more than $99.00 which is not what l want to do everytime l make a purchase.

This is the best you can do? – I wanted to give you some feedback on a recent experience buying from the Midvale store. I rang to confirm that you have this specific item in stock (including confirming the price): https://www.toolmart.com.au/bordo-7456-1846.html?gad_source=1&gclid=EAIaIQobChMIiP_rpc-igwMVRegWBR0tkgV6EAQYASABEgJuqvD_BwE I was told that you definitely had one… Read more

in stock and the following morning I drove to your store.

However, it turned out that Toolmart Midvale didn’t actually have the item in stock (the man I originally spoke to had put aside the wrong one) which was a bit of a pain. However, rather than shop elsewhere (because I needed the saw blade for a job that weekend), I was assured that the item would be available by 4pm the same day. Not as convenient as actually having the item I asked about in the first place however it seemed like an ok solution.

At 4pm I received a phone call from the store informing me the item had been lost and they were unsure when it would arrive at the store, certainly not in the next few days when I needed it. I explained that I had already wasted a day without the item that I could have bought elsewhere. The toolmart staff member wasn't interested in trying to find a solution which was pretty disappointing. I emailed the store that evening explaining the situation and my frustration. I never received a reply.

Over the years I have bought a number of tools from Toolmart as I like to support small business if I can. Price is not always the deciding factor. However, if you don't offer great customer service, Ill take my business to the larger tool shops instead. In this case, I bought a better quality saw blade for about the same price from TKD - the customer services was actually really good, the staff were friendly and they had much more stock to choose from.

Sorry Toolmart - I wont be back.

DeWalt DCZ294P2-XE 18V 5.0Ah XR… – The guys at toolmart are excellent to deal with, competitive prices and fast delivery service AAA +++.

Or sum – Good quality arrived on time as advertised would recommend to anyone

Online shop – Very prompt service, recieved within a couple of days of ordering.

Excellent service – Very good service with rapid dispatch and delivery. Product was as described and at a very good price.

Easy as – Quick delivery with good pricing and easy service and website

Makita phone pouch xl – The Makita phone pouch xl arrived in excellent condition very well packed and extremely quick delivery . It was exactly as described. I highly recommend this product and store

Go Toolmart – Great service, location, selection price and availability online store also easy to navigate. Show details

Grippers – A good range of products and a fast, efficient service.

fast delivery – had the tools that I need, and had them deliver up to a remote area with in 3 days

Happy days – Everything went smoothly. Very happy and tools of good quality.

Not disappointed ✊ – I ordered the Milwaukee 9ga fence stapler. It came quickly in the post to my PO Box bulk online shopping address. There was no hiccups. Literally less than a week later the tool was in my hands. The tool itself is extremely powerful and I was able nock in the Milwaukee proprietary 2” staples with ease into seasoned hardwood posts. It came with 2… Read more

lithium red 5a/h batteries and a charger and in one of the heavy duty carry case. It was just a no fuss transaction and super speedy. It was also cheaper than the local Melbourne merchants who were having sales at the time. The money is secondary in the scheme of things but it’s always appreciated. I’m definitely going back to toolmart for my next purchase. Thanks again toolmart for being a cut above the rest ✊

Fast and fair – Quick postage and awesome value. Delivered in days interstate. Highly recomend.

Great tools delivered on time – Great service and easy ordering . Good tools and working well

Extremely good – Good quality products for good prices, quick and reliable shipping, would order from here again

Katana Tools Brilliant – fast service and ordering on site extremely happy with purchase actually over the moon

Saved a lot of effort – Needed a replacement battery for a no longer made drill, ordered online and picked up in store a couple of days later. Simple, easy and timesaving.