TradeWear.com.au

I made my order off the size guide measurements they provided online which were 2 sizes too big. I sent them back for a refund and it’s now been 5 weeks and have absolutely no response to my multiple attempts. Customer service doesn’t exist to them! Wouldn’t recommend going through this company Show details

If I could give them 0 starts I would. Paid for the additional fee to allow for exchanges incase size doesn’t fit. Received items - didn’t fit so sent back. Has been 2 months and have not received the new exchanged items. They come up with excuses when they reply as to why exchange order not fulfilled. Be careful when purchasing! Has given me scam company vibes!

Zero Service! Bad. Bad. Bad policy! – Imagine walking into a store to buy pants. You enter the fitting room and you try them on. You say to the sales person, “Excuse me, this size doesn’t fit. Could you get me the next size up?” And they say, “I’m sorry. You tried them on. So you’ve bought them. And if you’d like to try on the next size, we’ll charge you a handling fee to get the… Read more

next size for you. We also consider this, A change of mind. Not a wrong size. “

This is TradeWear. Zero customer service.

A wrong size- is a change of mind. They do not promise refunds or exchanges and will charge you for it.

Don’t buy from them!

Awful! Stay away – Awful!! Read all reviews. Be AWARE!! This company has zero costumer service. They will not refund for wrong sizes. They charge for exchanges. They make it So SO difficult and charge you for it. They have zero customer service. Go elsewhere for your work clothes. Their sizes run small in men’s and large in women’s and they do not make it easy… Read more

in any way to get support for wrong sizes.

This is not a business designed for customer service. This is a company who couldn’t care less. They want your money and then for you to go away.

Go elsewhere. “Bad Workwear Australia” is great! Go there. Read reviews.

No customer support – My order was wrong, no customer support whatsoever, absolutely 0. Would never order from them again!!! Have sent 3 emails, nothing back. Do yourself a favour and shop ANYWHERE else!!

Too difficult to get assistance. Definitely only respond generally – Trying to navigate or communicate was not easy. Staff either phone or email speak generally and make it more difficult.

Worst experience ever,I have to wait 2 items from Sydney city to Eastern suburbs Randwick 15 days – Worst experience ever,waiting 2 items from Sydney city to Eastern suburb Randwick more than 12 days...disaster and so disappointing..I will never ever use trade wear

Very helpfull – Courier lost my package and wasn't responding. Tradewear replied to my email instantly and found my package for me. Very helpfull.

very poor service - shipping time abysmally slow – Having placed an order and after 2 days not having received shipping advice, I enquired and was informed their shipping policy was: "Orders will be dispatched within 5-7 working days of payment". The operative phrase here is "working days", so if a weekend is included in this time frame it means your order may not be dispatched until 9 days after… Read more

they take your payment (in my case it was by PayPal, so they have the funds immediately). The lengthy waiting time for shipping is noted on their website, but only if you select "delivery" at the bottom of the page - easily overlooked as I did.

There are a number of other online workwear retailers offering same day shipping, my advice would be to go with one of these and avoid TradeWear... unless you don't mind waiting...and waiting...and waiting to receive your order.