NZ$ 2000 missing - Canberra Airport--Don't use Travelex
I placed an order on their web page for NZ$ 2000 to be collected by them at Canberra Airport on the 3rd of March before my parents departed for Wellington. Paid for it by bank transfer and got the confirmation for the funds to be picked up on the 3rd of March at Canberra Airport. When we arrived there at 09h30, surprise, surprise, the counter was closed with a sign saying will be back at 17h30 and a disconnected 1800 number to call. After some searching reached the helpline and basically they were saying, sorry, there is nothing we can do and t...hey were not interested at all to transfer this order to Wellington to be picked up there, someone will be there at 10h30. Not an option with an international flight leaving at 11h00. Needless to say I never received and email or any other information that the counter was closed. (standard opening times 7 am to 7pm every day!!!!) I ended up taking the funds from the ATM leaving me with AUD 2000 short, just in order to give my parents enough cash for their trip. This attitude to customers and the lack of reliability when it comes to funds trusted to them is shocking and highly unprofessional. Interesting when they will refund me the money. So if you have to rely on someone to handle your travel money in a responsible way, think twice about using Travelex. I certainly will.
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