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Travelmarvel

Travelmarvel

Sapphire, Jewel, Diamond
2.6 from 28 reviews · View Statistics

Reviews

  • Value for Money
    2.7 (15)
  • Transparency
    2.5 (15)
  • Trip Length12.571 days
  • Booked Through
  • Entertainment
    3.0 (5)
  • Rooms
    4.3 (7)
  • Food
    3.4 (7)
  • Staff
    4.0 (7)
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Reviewer Photos & Videos

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Kathy

Kathy

  • 2 reviews

Loved it

published

3 other ladies and myself just arrived back from a fantastic holiday touring Queensland from Cairns to the Gold Coast. The accommodation was in the best hotels and the driver come guide couldn't do enough to make our holiday a memorable one. We also went to Hamilton Island, Australia Zoo and Fraser Island. Loved it and would recommend any one to do the tour.

Value for Money
Transparency
Incentivised ReviewNo
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Nil goodwill

published

Booked Rhine River cruise, covid interrupted, ACCC intervened, only lost 17%, they wanted 50%. Would never recommend them to anyone. No goodwill with Travelmarvel. Sad ending to an expected journey.

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Soli Khambatta

Soli KhambattaGreater Melbourne (Inner), VIC

Reputation Tainted .

published

We booked a tour for 2 which was cancelled by Travel Marvel due to Covid -19. When asked for a refund we were offered $11,372.50, and they kept $3,818.00 as an unexplained fee. We sent them three medical certificates (two by Specialists and one from our GP), we were then told the fee would be $2,248.00. There is no chance of us travelling in future but it made no difference when we appealed again.
We always travelled with APT and held them in high esteem as we were overwhelmed with their service and recommended them to our friends. We were very disappointed with the outcome of our request for a full refund.

Incentivised ReviewNo
Travelling PartySeniors
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Lynn Nancarrow

Lynn NancarrowMetropolitan Adelaide, SA

  • 3 reviews

Tour from Amsterdam to Budapest.

published

I had a tour booked leaving in October 2020 but was cancelled by Travelmarvel because of Covid 19. Travelmarvel have been uncooperative and are demanding $2700 from my full payment of $12000 which they have had since 2nd January 2020. Now they are telling me that it will take up to 90 days for the refund to be paid. I will certainly not ever travel with them in the future and will make a point of letting everyone know what a disgraceful organization they are.

Value for Money
Transparency
Incentivised ReviewNo
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Debbie

DebbieMetropolitan Adelaide, SA

  • 2 reviews
  • 3 likes

If you don't mind losing thousands of dollars, pick this one

published
Value for Money
Transparency
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Rob Thiele

Rob ThieleMetropolitan Adelaide, SA

Excessive cancellation fees

published

Our Canada trip scheduled for May 2020 was cancelled due to COVID 19. We requested a refund due to uncertainty of future travel, however TravelMarvel declined to explain the $6,000 fee they imposed against our $24,000 trip cost. We wrote to them several times enquiring why we should wear the cost of a fee for a trip cancelled through no fault of ours. They stuck to their legal obligations and refused to consider the impact on us as their customers. We expected better of an Australian company who are a Platinum partner of the RAA travel section. Based on their lack of transparency with third party costs and the excessive fee charged, we would not recommend TravelMarvel to anyone.

Transparency
Incentivised ReviewNo
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Robyn

RobynMILL PARK

  • 4 reviews
  • 6 likes

Don't travel with them.

published

We hoped to go to Scotland this June, because of covid 19 travelmarvel cancelled it. Fair enough. We paid 8mths in advance and my husband has Parkinson's disease & it was our very last time to travel, travelmarvel won't return our money and want it in credit until 31/12/2022. Parkinson's disease is progressive and I know that it will be impossible for us to travel again because of health reasons. Our trip cost $7000 and travelmarvel has said they are keeping $3000 for fees etc. We feel very ripped off..

Transparency
Incentivised ReviewNo
Travelling PartySeniors
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Joden

JodenDarling Downs, QLD

  • 2 reviews
  • 10 likes

Never Again!

published

We booked through our local travel agent a trip to Canada and Alaska With Travelmarvel to depart Australia on May 20th 2020. We paid the full amount for the trip over 12 months in advance to get a free flight. We are unable to get a refund from Travelmarvel, as the trip is cancelled due to Covid19. They offer the “same trip” in 2021 for the “same price“, except it’s not the same. Three days have been cut off the trip, but for the same amount we paid. This is highly unethical. Travelmarvel has had our $23,500.00 approx for over 12 months already and it looks like it will be at least another 12 months before overseas travel is possible. They refuse a refund. Next step, the Ombudsman? Class action?

Value for Money
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Margaret

MargaretCanberra

  • 4 reviews
  • 6 likes

Not interested in potential customers

published
Transparency
Incentivised ReviewNo
Travelling PartySeniors
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Susan

SusanGreater Melbourne (Outer), VIC

Thankfulness

published

I have just come off a cruise Cambodia & Vietnam, I had a fall & had to have stitches the tour director was marvellous, he took me to a clinic & stayed with me the whole time, I also got sick & had to go to hospital, once again the staff were fantastic,I cannot say enough good things about Travelmarvel ,this is my second cruise with them,& I would not hesitate to go with them again, A VERY BIG THANK YOU TO ONE & ALL. Susan Abram 4/02/ 2020

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Bob H

Bob HSydney, NSW

  • 2 reviews
  • 4 likes

No refund deposit

published

WE made a booking for a cruise from Amsterdam to Budapest for August next year.
The deposit was $1000 per person. Now due to a change in family circumstances we cant go.
We have been told that we will NOT get our deposit back.
How unfair and unreasonable is that .
I am posting this so all prospective travellers can be aware of this money grabbing racket.

Incentivised ReviewNo
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Travel Marvel is a joke

published

The tour leader was arrogant and asked us to leave the initial meeting because we didn't wear name tags despite 90% of the room not wearing them. I suspect cause most people attending are white Englishmen and we were not which led to a poor start to the tour.

She seemed largely misinformed and unable to share any real knowledge on the tour and relied completely on the local guide. Not sure why she was even there if she couldn't add anything to the tour.

Also lacked information to provide to australian tourists around transfers etc and was purely focused on her UK consumers.

I'd highly reccomend a different tour company. You can't do worse.

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Ric

RicPeel, WA

Tour spoilt by.....

published
Value for Money
Incentivised ReviewNo
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John G.

John G.

  • 2 reviews
  • 1 like

Agree with "Ripped Off"

published

15 day cruise from Budapest to Amsterdam. After having 5 days on the boat, told our cruise is over due to low water levels on the river. We were offered a 50% refund or continue on and receive a refund of 20% as compensation. We continued the tour by bus! For 10 days staying in hotels, eating sub standard food, not a happy traveler.
This would have been our third cruise....this one was a very expensive experience I would like to forget.

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Valerie

ValerieGreater Melbourne (Metropolitan), VIC

Ripped Off

published
Value for Money
Transparency
Incentivised ReviewNo
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Very Good - but with a couple of exceptions

published
Value for Money
Incentivised ReviewNo
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APP

APPGreater Melbourne (Metropolitan), VIC

Great time with great people

published
Value for Money
Transparency
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GetReal Caloundra

GetReal CaloundraSouth East Queensland, QLD

  • 7 reviews

Excellent in every way

published

We cruised from Dubrovnik to Opatjia, 7 days, on Princess Eleganza. 37 people. Fantastic trip. Very relaxing. Tour director, Dave, was great. Stopped somewhere each day with tour laid on or you could just do your own thing. Small but really good staff. Food excellent and plentiful plus wine, beer or soft drink included at lunch and dinner. Tea and coffee available all the time. We had the cheapest cabin and it was fine. Lots of storage space and small but good bathroom. We had a really great holiday.

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Davosnr

Davosnr

  • 7 reviews
  • 2 likes

Not value for money

published
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Hank

HankMetropolitan Adelaide, SA

Perfect in all ways

published

We just returned from 21 day Paris to Prague trip with Travel Marvel. What a magnificent holiday . Not One problem the whole way Tour guides, cruise Director just perfect. Why spend thousands of dollars more when all you want is with Travel Marvel.Food and accommodation perfect and with 3 new ships coming what more could you want

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Page 1 of 2

Questions & Answers

Trish C.

Trish C.asked

Travelmarvel

We are booked to go on 15day river cruise Amsterdam to Budapest. Late October this year. We have had our first shot. Second one on 3rd June. Will the cruise be going

No answers
Glenda C.

Glenda C.asked

Travelmarvel

I think its a disgrace that Travelmarvel are refusing to give refunds for trips that have been cancelled by them and only wanting to give credits. NOT GOOD ENOUGH

3 answers
Dave
Dave

You can get a refund however they can take up to 80% for their expenses. When you try to claim your credit and organise another trip you will be stung for more money. They are sitting with more than $10000 of mine and when we tried to book the trip for next year guess what - the early bird prices quoted on their website doesn't include people who have already paid for tours that they have cancelled. By the time we go on our tour next year they will have had our money for 18 months and they still tried to screw us for more so we have had to downgrade the cabin.

Wendy
Wendy

I agree about Travelmarvel not refunding the total amount paid for a cruise that they cancelled in march..We paid over $11,400 for a once in a lifetime and time-sensitive European Rivers Cruise only to have to accept a pathetic refund. (we will be $3200 down) We can't accept "vouchers" due to consequences of the effects Covid 19. We actually need all our hard earned money back to survive now. How can this company justify over $3000 in refund fees and charges? They won't even let me know where these "third party" supplier costs are going. We are paying over $3000 for a "service" that Travelmarvel can not provide. Ridiculous. They will regret this, even flight centre have now dropped their $300 per person cancellation fee and we are being issued with a full refund for our Emirates flights. APT /travelmarvel, same greedy company. Had they done the fair thing, we would have considered future travel with them , but no, not after this, and our friends and family and anyone else will hear about this also. Wrong call Travelmarvel!

Dave
Dave

This is an answer to the question, "If I cancel my holiday, can my provider charge cancellation fees". As shown on the WA consumer affairs website.
"Yes. However, any cancellation fees should be outlined in the original terms and conditions in the contract and new terms and conditions cannot be introduced due to the pandemic.

If you have a holiday package, fees may be charged by each individual provider such as airlines, cruise operators, tour operators or accommodation providers in addition to cancellation fees charged by a travel agent you booked with.

Any fees should be reasonable and justifiable, for example administration costs associated with providing the service. If you believe unreasonable fees are being charged, come to Consumer Protection and we will review these arrangements carefully".

Joe V.

Joe V.asked

Travelmarvel

has anyone done a rail trip of Italy

2 answers
Bob H
Bob H

I have not been on Travelmarvel
Iam attempting to get my $2000 deposit returned for a tripthat I am unable to take

jetsetter
jetsetter

We have done one trip with travelmarvel and never again

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