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Travelmarvel

Travelmarvel

Sapphire, Diamond, Jewel
2.8 from 23 reviews

Reviews

2.8

23 reviews
5
(5)
4
(4)
3
(3)
2
(3)
1
(8)
  • Value for Money
    2.8 (12)
  • Transparency
    2.5 (12)
  • Trip Length12.571 days (7)
  • Booked Through
  • Entertainment
    3.0 (5)
  • Rooms
    4.3 (7)
  • Food
    3.4 (7)
  • Staff
    4.0 (7)
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Rob Thiele

Rob ThieleMetropolitan Adelaide, SA

Excessive cancellation fees

published

Our Canada trip scheduled for May 2020 was cancelled due to COVID 19. We requested a refund due to uncertainty of future travel, however TravelMarvel declined to explain the $6,000 fee they imposed against our $24,000 trip cost. We wrote to them several times enquiring why we should wear the cost of a fee for a trip cancelled through no fault of ours. They stuck to their legal obligations and refused to consider the impact on us as their customers. We expected better of an Australian company who are a Platinum partner of the RAA travel section. Based on their lack of transparency with third party costs and the excessive fee charged, we would not recommend TravelMarvel to anyone.

Transparency
Robyn

RobynMILL PARK

  • 3 reviews

Don't travel with them.

published

We hoped to go to Scotland this June, because of covid 19 travelmarvel cancelled it. Fair enough. We paid 8mths in advance and my husband has Parkinson's disease & it was our very last time to travel, travelmarvel won't return our money and want it in credit until 31/12/2022. Parkinson's disease is progressive and I know that it will be impossible for us to travel again because of health reasons. Our trip cost $7000 and travelmarvel has said they are keeping $3000 for fees etc. We feel very ripped off..

Transparency
Travelling Party Seniors
Joden

JodenDarling Downs, QLD

  • 2 reviews

Never Again!

published

We booked through our local travel agent a trip to Canada and Alaska With Travelmarvel to depart Australia on May 20th 2020. We paid the full amount for the trip over 12 months in advance to get a free flight. We are unable to get a refund from Travelmarvel, as the trip is cancelled due to Covid19. They offer the “same trip” in 2021 for the “same price“, except it’s not the same. Three days have been cut off the trip, but for the same amount we paid. This is highly unethical. Travelmarvel has had our $23,500.00 approx for over 12 months already and it looks like it will be at least another 12 months before overseas travel is possible. They refuse a refund. Next step, the Ombudsman? Class action?

Transparency
Value for Money
Booked Through Third Party
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Margaret

MargaretCanberra

  • 4 reviews

Not interested in potential customers

published
Transparency
Travelling Party Seniors
Susan

SusanGreater Melbourne (Outer), VIC

Thankfulness

published

I have just come off a cruise Cambodia & Vietnam, I had a fall & had to have stitches the tour director was marvellous, he took me to a clinic & stayed with me the whole time, I also got sick & had to go to hospital, once again the staff were fantastic,I cannot say enough good things about Travelmarvel ,this is my second cruise with them,& I would not hesitate to go with them again, A VERY BIG THANK YOU TO ONE & ALL. Susan Abram 4/02/ 2020

Transparency
Value for Money
Travelling Party Seniors
Booked Through Third Party
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Bob H

Bob HSydney, NSW

  • 2 reviews

No refund deposit

published

WE made a booking for a cruise from Amsterdam to Budapest for August next year.
The deposit was $1000 per person. Now due to a change in family circumstances we cant go.
We have been told that we will NOT get our deposit back.
How unfair and unreasonable is that .
I am posting this so all prospective travellers can be aware of this money grabbing racket.

Travel Marvel is a joke

published

The tour leader was arrogant and asked us to leave the initial meeting because we didn't wear name tags despite 90% of the room not wearing them. I suspect cause most people attending are white Englishmen and we were not which led to a poor start to the tour.

She seemed largely misinformed and unable to share any real knowledge on the tour and relied completely on the local guide. Not sure why she was even there if she couldn't add anything to the tour.

Also lacked information to provide to australian tourists around transfers etc and was purely focused on her UK consumers.

I'd highly reccomend a different tour company. You can't do worse.

Transparency
Value for Money
Trip Length10 days
Travelling Party Adults and Seniors
Booked Through Third Party
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Ric

RicPeel, WA

Tour spoilt by.....

published
Value for Money
John G.

John G.

  • 2 reviews

Agree with "Ripped Off"

published

15 day cruise from Budapest to Amsterdam. After having 5 days on the boat, told our cruise is over due to low water levels on the river. We were offered a 50% refund or continue on and receive a refund of 20% as compensation. We continued the tour by bus! For 10 days staying in hotels, eating sub standard food, not a happy traveler.
This would have been our third cruise....this one was a very expensive experience I would like to forget.

Transparency
Value for Money
Trip Length15 days
Travelling Party Adults
Cruise Experience
Entertainment
Rooms
Food
Staff
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Valerie

ValerieGreater Melbourne (Metropolitan), VIC

Ripped Off

published
Transparency
Value for Money

Very Good - but with a couple of exceptions

published
Value for Money
Trip Length14 days
Travelling Party Seniors
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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APP

APPGreater Melbourne (Metropolitan), VIC

Great time with great people

published
Transparency
Value for Money
Travelling Party Seniors
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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GetReal Caloundra

GetReal CaloundraSouth East Queensland, QLD

  • 5 reviews

Excellent in every way

published

We cruised from Dubrovnik to Opatjia, 7 days, on Princess Eleganza. 37 people. Fantastic trip. Very relaxing. Tour director, Dave, was great. Stopped somewhere each day with tour laid on or you could just do your own thing. Small but really good staff. Food excellent and plentiful plus wine, beer or soft drink included at lunch and dinner. Tea and coffee available all the time. We had the cheapest cabin and it was fine. Lots of storage space and small but good bathroom. We had a really great holiday.

Transparency
Value for Money
Trip Length7 days
Travelling Party Adults
Booked Through Third Party
Cruise Experience
Rooms
Food
Staff
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Davosnr

Davosnr

  • 6 reviews

Not value for money

published
Transparency
Value for Money
Trip Length15 days
Travelling Party Seniors
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Hank

HankMetropolitan Adelaide, SA

Perfect in all ways

published

We just returned from 21 day Paris to Prague trip with Travel Marvel. What a magnificent holiday . Not One problem the whole way Tour guides, cruise Director just perfect. Why spend thousands of dollars more when all you want is with Travel Marvel.Food and accommodation perfect and with 3 new ships coming what more could you want

Transparency
Value for Money
Trip Length15 days
Travelling Party Seniors
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Caroline Cottle

Caroline CottleSydney, NSW

Not up to the usual standard. The ship and room is fine but the food, rushed day tours ,and check in process are not.

published

My diet allergies were notified in advance but there is minimal options at meal times, and the general wait staff do not understand the requirement. Plain buffet with meats and salads would be better

Value for Money
Trip Length12 days
Travelling Party Adults
Booked Through Third Party
Cruise Experience
Rooms
Food
Staff
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Keith M

Keith MSouth East Queensland, QLD

Not up to Standard

published

Not Happy

published

Our time on the boat was great but as water level drop and boat trip became a bus trip it slowly deteriorated into a bad holiday —we were given 25euris each day for lunches and expenses lunches were generally at truck stops so food was not to standards set by the ship —at night mostly a buffet not good —secondly we were given free tour concert meal ect but the tour we wanted to do were cancelled these were not on water so why couldn’t we do them —was it because we had to spend so much time on buses that we didn’t get to do tours that we had booked but biggest disappointment was not having night time cruise and meal in budapest we even had to book own tour with local guide and pay for it ourselves very disappointing.

Micky

MickyGreater Melbourne (Inner), VIC

  • 2 reviews

Industrial Overcrowding Spoilt the Tour

published
MelbourneLaura

MelbourneLaura

  • 5 reviews
  • 6 likes

Fabulous cruise!

published

My husband and I did the 15 day river cruise from Budapest to Amsterdam. We absolutely loved it! The staff were great - very efficient and helpful, and some were very funny, giving us lots of laughs. The food was amazing! Excursions were excellent. All so well organised. Definitely recommend it. Not sure why you would pay extra for the dearer cruises. We decided we didn't want to pay for what we would not use - butler, 24/7 grog, all excursions... Would definitely go with TM again.

Page 1 of 2

Questions & Answers

Glenda C.

Glenda C.asked

Travelmarvel

I think its a disgrace that Travelmarvel are refusing to give refunds for trips that have been cancelled by them and only wanting to give credits. NOT GOOD ENOUGH

2 answers
Dave
Dave

You can get a refund however they can take up to 80% for their expenses. When you try to claim your credit and organise another trip you will be stung for more money. They are sitting with more than $10000 of mine and when we tried to book the trip for next year guess what - the early bird prices quoted on their website doesn't include people who have already paid for tours that they have cancelled. By the time we go on our tour next year they will have had our money for 18 months and they still tried to screw us for more so we have had to downgrade the cabin.

Wendy
Wendy

I agree about Travelmarvel not refunding the total amount paid for a cruise that they cancelled in march..We paid over $11,400 for a once in a lifetime and time-sensitive European Rivers Cruise only to have to accept a pathetic refund. (we will be $3200 down) We can't accept "vouchers" due to consequences of the effects Covid 19. We actually need all our hard earned money back to survive now. How can this company justify over $3000 in refund fees and charges? They won't even let me know where these "third party" supplier costs are going. We are paying over $3000 for a "service" that Travelmarvel can not provide. Ridiculous. They will regret this, even flight centre have now dropped their $300 per person cancellation fee and we are being issued with a full refund for our Emirates flights. APT /travelmarvel, same greedy company. Had they done the fair thing, we would have considered future travel with them , but no, not after this, and our friends and family and anyone else will hear about this also. Wrong call Travelmarvel!

Joe V.

Joe V.asked

Travelmarvel

has anyone done a rail trip of Italy

2 answers
Bob H
Bob H

I have not been on Travelmarvel
Iam attempting to get my $2000 deposit returned for a tripthat I am unable to take

jetsetter
jetsetter

We have done one trip with travelmarvel and never again

John hollis

John hollisasked

Travelmarvel Jewel

is it easy to find the boat we are going from Budapest to Amsterdam also the
cost of drinks on board like the cost of scotch red wine

2 answers
DPT and T
DPT and T

If the boat is moored in Budapest in the same location as we were, its a 10 minute walk to the Chain Bridge. We were very close to the Central Market on the Pest side. Easy to locate.
A glass of wine in the lounge is about 4 Euro, and they are generous portions - guessing about 200cl, close to one third of a standard bottle. Not sure if there are premium bottles available or at what cost.
Hope this helps

John hollis
John hollis

Thanks for your help we are staying at the Sofitel I imagine it would be close to the boat ?

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