Inserted the sim the day before departure. Could not connect to Optus network which travelsim operates on in Oz. Would not work in wife's phone either. This was the all new improved sim that cost an extra $25 to replace my old travelsim. I rang customer service who did all they could but after 4 calls they admitted the sim was faulty. I could purchase another sim at additional cost (and hope that one was not a dud), but they are not sold at my departure airport or anywhere nearby on a Sunday so no go anyway. Offered to send a replacement ...Read more

I purchased it to travel overseas on December 2019. I travel to Emirates, Thailand and Italy.
I purchased the SIM which comes with $25 of Overseas Credits + a 1Gb data pack for zone 1 for an extra $25. The service was OK, not excellent, but mostly OK.

When I returned to Australia, as I still had some residual credit, I did not bother to switch back to my Australian SIM and I kept using TravelSIM for a few hours.
Suddenly however, it stop working. I loaded up the app to check what was going on and learned that my overseas credit was now in ne...Read more

Had 2 of their "old SIMS" and they worked perfectly on a trip to Europe in 2018. I was "goaded" in to replacing these with their "new SIM" cards and extremely disappointed. Worked OK in LA and Miami and on cruise ship until after we passed through Panama Canal. Then neither phone would connect to Cell At Sea. Said there was no network, even though other mobile users (not Travel SIM) were able to connect. Both phones worked when in port. Then in Santiago, Chile both phones connected to Moviestar 3G until 25 December when we got "No Network" mess...Read more

Have been with TravelSim for some years now and it used to be excellent with helpful service agents always available. In more recent times there is never an agent available to speak, the On-Line Chat service is never available and they take more than 40 minutes to return calls/emails. I have previously recommended TravelSim to friends and colleagues but could not confidently do so now.
The "new" TravelSim has been fraught with issues. Firstly, the company kept emailing me, inviting me to upgrade to the new Sim; when I finally did upgrade, ...Read more

I purchased the Travelsim in July 2019 in preparation for my overseas travel.
Initially I had difficulties activating the sim whilst still in Australia. I phoned the help number and could not get anyone. I left a message for a call back which came the next day, which was the morning I was flying out. This in itself was a problem as I only have one mobile phone and you need to switch between your normal sim and the Travelsim to test it. Regardless, after several calls and by using a friends phone for the help line, I could free up my phone to tr...Read more

Currently (Aug/Sept) 2019 I am traveling in the USA/Canada. However previously I have tried to use Travelsim in the UK & Europe (I'm a slow learner). The result from my perspective is the same - viz exceptionally limited service.

Right now as I write (2 Sept in Calgary Canada) I cannot make or receive voice calls or sms - apparently due to an "outage'. Otherwise I cannot use Googlemaps/apps/emails - unless I am connected to an alternative wifi - typically the hotel I am staying in. So far as Travelsim is concerned - sweet nothing.

Back home i...Read more

I have used this SIM card in Portugal, Spain, Turkey, Greece, the US, and Canada. The best phone use took place in Portugal, without a hitch. However, trying to use it since then in all the other places I mentioned has been harrowing. There is a workaround they don't tell you about: if you can't call out, your phone will call itself and you have to accept the call to suddenly get to the number you were calling in the first place. For the longest time I didn't know this was the way they did it and I had to find out the hard way: by contacting th...Read more

I bought a travelsim for a trip to Morocco,Spain, and France a month or two ago. I was surprised to find my first $25 was used up after a couple of days of what I thought was light use in Morocco. I spent another $25 topping it up, and that lasted another 48 hours, with very light use. On the way down from the Atlas Mountains, I invested another $25 dollars so that I could quickly check booking.com and book accommodation in Skoura. Surprise, Surprise - the data had all gone after three minutes of browsing, and before I could book! The next day ...Read more