TravelSim

TravelSim

 Verified
3.9

434 reviews · Statistics

PositivevsNegative
72% · 314105 · 24%

Value for Money
1.4 (20)
Customer Service
1.9 (20)
Rates and Fees
1.8 (19)
Transparency
1.4 (19)
See the Best Travel SIMs in 2024 as rated by Australians on ProductReview.com.au.

Reviews

434 reviews
Giovanni
Giovanni
 

Worst sim ever

Not clear, it's very expensive (4$ for using data just some minutes), it had worked for one day than got problems and not possible doing anything (neither check balance). Estonian number. Show details
Fim
FimAU3 posts
 
Jane
JaneQLDSouth East Queensland, QLD31 posts
 

SCAM BEWARE

Recharged twice. Both times went to use said no data remaining.
They were honest 6 years ago on the Gold Coast in Australia
Now Estonia just a SCAM Show details
Janis B.
Janis B.
 

Expensive

This was a very expensive option for a SIM card. Buying from the airport upon arrival would have been so much cheaper. Then to add insult to injury, when I arrived home I had an invoice for $14.10 CAD from FedEx for Duty and Taxes. It was my fault that I thought I was getting 16 gigabytes because I misread the website that said 1G as being 16. I paid $86 for two 1 gig cards which turned out to be exorbitant amount compared to the rates in Thailand and Australia. Once we arrived in Australia I was able to get 74 gigs for $34 AUD. Live and learn. I had not travelled much and didn't realize how cheap these cards were in other countries. Show details
RRR
RRR
 

Complete incompetence

We purchased the SIM at JFK airport and added time and data. Then, we went to top it up online while travelling and TRAVELSIM would not accept any of our totally valid modes of payment. I called, "chatted," emailed TRAEL SIM for help and they kept saying it my banks fault. We called the banks--TRAVELSIM system wasn't even attempting to process our request. Dead end. Waste of time and money. DO NOT USE THIS COMPANY. Show details
Ines
InesVICGreater Melbourne (Outer), VIC
  Verified

Keep getting charged, website, emails and phone number not working. Smells like fraud!

Started using this company and kept it because it was cheap but the service is horrible so decided to change and I cant reach them, cancel account, keep getting invoiced. Show details
Customer Service
Rates and Fees
Transparency
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Gez
Gez4 posts
 
Value for Money
Rob
RobSAMetropolitan Adelaide, SA2 posts
  Verified

TravelSIM refuses to refund due to Covid19

We have requested a full refund of the balance of our two SIM card accounts due to the fact that all International Travel has been cancelled and we are unable to use the card. We have made numerous requests for a full refund under Australian Consumer Law and the company refuses to refund the money. This company needs to be shut down due to their refusal to cooperate. Never buy from them again, assuming they survive given the complaints surfacing. Show details
Golf and Surf
Golf and SurfNSWSydney, NSW9 posts
 

Basically Fraudsters

This company will not refund debits they incorrectly make so be very careful with your credit card. The product only works on cheap overseas providers I could not use Vodaphone in FIJI. I have been trying since March to get $70 returned that they double dipped on my Visa card for Data - their data credit was useless in Fiji as well. Purchase a sim on arrival is much more secure financially. Show details
Value for Money
Customer Service
Rates and Fees
Transparency
m r
m rwinmalee21 posts
 

life saver

had trouble connecting at first but when it was connected it was our life line with out we would of been lost anybody wanting an overseas sim card travel sim is the one Show details
Value for Money
Customer Service
Rates and Fees
Transparency
Alan B.
Alan B.SAMetropolitan Adelaide, SA
 
Customer Service
papa
papaSydney29 posts
  Verified
Value for Money
Customer Service
Rates and Fees
Transparency
Steve
SteveQLDWide Bay-Burnett, QLD
 

Call credit gone

I purchased sim loaded an extra $25 call credit on half an hour later received text saying credit balance Zero. I hadn’t even touched or used phone. Contacting consumer affairs Show details
Unhappy
UnhappyQLDSouth East Queensland, QLD4 posts
 
Value for Money
Customer Service
Rates and Fees
Transparency
DavidL
DavidL5 posts
 
Rates and Fees

Questions & Answers

Ian D.
Ian D.

I had a travel sim account and last used the sim in 2020. Sim no longer works. My account was in credit, but Travelsim is non contactable.

John
John

Is TravelSIM still operating?

Jane
Jane  

No. Went bust. We just went away and their sim did not work. Trying to get a refund

use it
use it

I believe travelsim with the website www.travelsim.net.au purchased in Australia are now not operating?
Istarted using them in about 2009 and last used in about 2019.
Credit gone,
Is that correct?

See all TravelSim questions

Extra Information

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