Call credit gone
I purchased sim loaded an extra $25 call credit on half an hour later received text saying credit balance Zero. I hadn’t even touched or used phone. Contacting consumer affairs
Service has degraded with their new SIM
Had 2 of their "old SIMS" and they worked perfectly on a trip to Europe in 2018. I was "goaded" in to replacing these with their "new SIM" cards and extremely disappointed. Worked OK in LA and Miami and on cruise ship until after we passed through Panama Canal. Then neither phone would connect to Cell At Sea. Said there was no network, even though other mobile users (not Travel SIM) were able to connect. Both phones worked when in port. Then in Santiago, Chile both phones connected to Moviestar 3G until 25 December when we got "No Network" mess...age on both phones at the same time. Could not connect to a network until we were back in Australia. Message a left on their chat servicewhich was never answered. Extremely unlikely that both phones would have developed the same fault at precisely the same time. Cannot say that they provide a reliable service with their new SIM cards. Will not be paying to keep these cards current.
Purchased in November 2019 for $25.00.
Disappointing performance from a company which used to be so much better
Have been with TravelSim for some years now and it used to be excellent with helpful service agents always available. In more recent times there is never an agent available to speak, the On-Line Chat service is never available and they take more than 40 minutes to return calls/emails. I have previously recommended TravelSim to friends and colleagues but could not confidently do so now.
The "new" TravelSim has been fraught with issues. Firstly, the company kept emailing me, inviting me to upgrade to the new Sim; when I finally did upgrade, ...
$$Rip off to keep account active, courtesy of Travelsim
Bought one in 2012 and it served its purpose when I went overseas back then. Have continued to pay $5 every 6 months to keep active, so I wouldn't lose my existing credit, thinking I could at least use on my next overseas trip. Wrong! They have now conveniently "upgraded" their plans, with limited options, either pay more money to get a new SIM, or lose existing credit. Naturally the existing credit is nonrefundable. It's a sneaky way of making money because some people like me will no longer pay more, & lose their account credit.
I don't know what the service is like in 2019 because I haven't had to use it, but don't get sucked in to the endless spiral of paying out money like I did to keep the existing credit active.
Purchased in April 2012.
Total waste of time and money
I purchased the Australia Post TravelSIM for use in Indonesia.
It was activated and I was given the new phone number.
It would not connect to any network.
After numerous contacts I was told that it would only connect to Optus in Australia. No problem my other mobile is on Optus.
It would not connect. I replaced the TravelSIM with my Optus SIM. Phone connected to the Optus network and worked perfectly.
I replaced it with a Telstra prepaid SIM. Again the phone connects to the Telstra network and worked perfectly.
Impossible to top up credit from overseas. Tried their website from numerous devices and locations and would not load. Do not use this company. I gave up trying to top up my credit after 4 days of trying and many emails. Simply not helpful at all
Purchased in October 2019 for $25.00.
Don't depend on it for your overseas holiday
I purchased the Travelsim in July 2019 in preparation for my overseas travel.
Initially I had difficulties activating the sim whilst still in Australia. I phoned the help number and could not get anyone. I left a message for a call back which came the next day, which was the morning I was flying out. This in itself was a problem as I only have one mobile phone and you need to switch between your normal sim and the Travelsim to test it. Regardless, after several calls and by using a friends phone for the help line, I could free up my phone to tr...
Purchased in July 2019 for $100.00.
Currently (Aug/Sept) 2019 I am traveling in the USA/Canada. However previously I have tried to use Travelsim in the UK & Europe (I'm a slow learner). The result from my perspective is the same - viz exceptionally limited service.
Right now as I write (2 Sept in Calgary Canada) I cannot make or receive voice calls or sms - apparently due to an "outage'. Otherwise I cannot use Googlemaps/apps/emails - unless I am connected to an alternative wifi - typically the hotel I am staying in. So far as Travelsim is concerned - sweet nothing.
Back home i...n Australia - interesting calls/sms seem to be routed via the UK - I have a 91 year old father in law with serious health issues and a son with other health issues both of which I need to keep an eye on. Courtesy of Travelsim - which I purchased in good faith I cannot find what is happening to either father in law or son. What was that about duty of care/ethics? My solution is when the stores open locally in Calgary I will buy a local sim and ditch Travelsim Sum of this review only buy Travelsim if you are absolutely desperate
Purchased in July 2018.
Beware - No refund of unused credit
I bought a twin pack for a recent trip overseas and put credit on both cards to cover our time away. The travel sims worked perfectly overseas.
Now that we have returned home I wanted to close my accounts and get my remaining credit refunded only to be told:
"Unfortunately the credit on your account is non refundable.
"Our agent has updated your request (36984)."
This has now made the Travel Sim a very expensive option for our travel.
This important detail needs to highlighted during the purchase and credit phases.
- Verified purchase
Fine for limited data - Phone calls are painful
I have used this SIM card in Portugal, Spain, Turkey, Greece, the US, and Canada. The best phone use took place in Portugal, without a hitch. However, trying to use it since then in all the other places I mentioned has been harrowing. There is a workaround they don't tell you about: if you can't call out, your phone will call itself and you have to accept the call to suddenly get to the number you were calling in the first place. For the longest time I didn't know this was the way they did it and I had to find out the hard way: by contacting th...eir tech support. However, even the chat technician couldn't help me and they had to send my inquiry up the ladder to a more advanced tech, who finally told me what was happening. By the time I got that explanatory email my trip was over and the chance to call home pointless. Also, they advertise that calls to your number don't cost anything, only calling out will cost you.... however, since they give you an eastern European phone number, and most people can't call internationally (at least not from most people's cell phone plans in the US). Giving your number to people is actually pretty pointless. In fact, I have a landline in Canada that can call internationally, and I have called many other international numbers, but calling the number on this travel SIM doesn't work AT ALL. Then, when my partner tried using the SIM card to call our Canadian landline the call dropped repeatedly. The whole attempt to use this SIM in Canada was pretty useless, actually. On the other hand, the best thing I used this SIM for was a two week roaming data purchase I made in Turkey. It was a special sale and worked like a charm. It was well worth it as I also traveled to Greece for the final three days of the data usage, and it still worked! The international boundaries did not affect my ability to roam. I do have a balance I want to get a refund on, especially since it dropped the call a minute into the last conversation I was having (in Canada). It's a pretty expensive SIM for not much of a product.
Purchased in January 2019 for $100.00.
I bought a travelsim for a trip to Morocco,Spain, and France a month or two ago. I was surprised to find my first $25 was used up after a couple of days of what I thought was light use in Morocco. I spent another $25 topping it up, and that lasted another 48 hours, with very light use. On the way down from the Atlas Mountains, I invested another $25 dollars so that I could quickly check booking.com and book accommodation in Skoura. Surprise, Surprise - the data had all gone after three minutes of browsing, and before I could book! The next day ...I bought a cheap local simcard and euro 20 of credit, which lasted me for the next fortnight. Conclusion: travelsim presents as a neat solution, but don't buy one unless you're prepared to spend a motsa.
Purchased in April 2019 at Warringah Mall, NSW.
- Verified purchase
travelsim.com: could not use this sim at all for phone calls in Lebanon
I am reviewing travelsim.com..there is another travel sim with a name like this one but with a different web address. Sim meant to work in Lebanon and neither myself or friend were able to use it to call home in Australia or to make local calls to relatives. Read data package info very carefully..no data for middle east only Europe as far as I could tell. Data did not work in Jordan but calls OK. Calls & data worked In Scotland. This sim routes calls through an Estonian number. The number you get with the sim has the Estonian prefix of +372.
Purchased in March 2019 for $70.00.
TravelSIM multi country usage
I had trouble using this product for data. I set up per instructions but had to seek help from Singapore. I used a significant portion of credit trying to connect to networks in Norway, which was disappointing.Next time I would choose another product.
Purchased in November 2018.
Very good sim for using abroad
Used Travelsim when I was in Japan on a business trip and had no issues whatsoever. Had to keep in touch with my dad who was sick at the time and despite his bad hearing he could hear me without issues (something I've got a lot of problems with with other providers). Rates are reasonable for international calls and the calls go through every time. Cheers!
Purchased in January 2018.
Complicated and expensive
We had some surplus funds left on the cards after traveling in Europe and wanted to use this for email contacts when travelling in Australia.
First of all, 25 c per MB is very expensive.
Second, when trying to use a phone to connect the computer to internet it failed to activate hotspot, responding that if you need a hotspot contact vf.nl. The site vf.nl is actually listed for sale, obviously not vodafone. In the end, we could not send email messages.
The cards worked in Europe, but again to use them is complicated and expensive.
Buying a local SIM is way cheaper and simpler.
Purchased in May 2018.
Clarify all Before you go
We investigated several Travel Sim Cards before settling on Travel Sim. I checked, confirmed by phone and email that we could port our existing number across, so to allow continuity of contact. We supplied all of our contacts, both local/emergency and accommodation with our existing number. When we got the airport on the evening of our departure we proceeded with contacting Travel Sim support department, as advised by email and phone call, to port the number, only to be promptly advised that "you must contact your service provider to do this". ...We were now left with a new number, which none of our emergency, local, overseas and accommodation had, and our flight was nearing departure. We managed to contact all of the peoples whom had our existing number with our new number. When we were overseas, Europe, in Netherlands, Germany, Italy, we required to restart the App several times, as it would not update our balances of calls/data. At one stage, and this was a good/prompt support effort, the card had to be reset by Travel Sim direct, for the phone to work. We had several data connection issues in Germany and Italy. Also the phone did not work at all in Switzerland, however this was our issue, as we did not read the supported countries page correctly. When it did work, albeit inconsistently, it worked fine, however the initial advise, and the sole reason why we chose Travel Sim in the first place, of not being able port the number, left a sour taste.
Purchased in December 2018.
- Verified purchase
Great sim to have in your phone when going overseas
The sim actually worked on a cruise ship on my way from Sydney to Noumea. This saved me money having to buy internet from the ship and kept me in touch with my loved ones back in Australia.
Review collected in partnership with TravelSim
The reviewer stated that an incentive was offered for this review
- ‹ Prev
- Next ›
Questions & Answers
How reliable is the TravelSim card for Austria and Greece.
Many of the reviews don't inspire confidence nor assurance.
I had activated my travel sim prior to going overseas but when i tried to use it it would not work.What happened?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.