- Verified purchase
Keep getting charged, website, emails and phone number not working. Smells like fraud!
Started using this company and kept it because it was cheap but the service is horrible so decided to change and I cant reach them, cancel account, keep getting invoiced.
Purchased in December 2018.
I started with an Aust Post travelSIM, prepay in 2019. Came back to use it a year later and discovered that I needed a new SIM because of the upgrade. This was sent for free - good-o. Activation was not so easy, and support sorted that. I needed to install an updated app and realised that the Aust Post website did not fully support the new account, I could not see the balance. Talking to support, they directed me to another website , new.travelsim.net.au .. which actually never mentions Aust Post, quite mysterious. Anyway this worked when I r...egistered the account. Support chat actually means e~mail - forget the phone enquiry no. 'cos that's quite slow - and the support people were quite good. * recharge for data and recharge for phone credit are *separate* , if I wanted both, the minimum cost was $25+25 on this service. I decided to use this SIM for phone calls only while O/S. My advice : set up the credit before travelling. *
- Verified purchase
TravelSIM refuses to refund due to Covid19
We have requested a full refund of the balance of our two SIM card accounts due to the fact that all International Travel has been cancelled and we are unable to use the card. We have made numerous requests for a full refund under Australian Consumer Law and the company refuses to refund the money. This company needs to be shut down due to their refusal to cooperate. Never buy from them again, assuming they survive given the complaints surfacing.
This company will not refund debits they incorrectly make so be very careful with your credit card. The product only works on cheap overseas providers I could not use Vodaphone in FIJI. I have been trying since March to get $70 returned that they double dipped on my Visa card for Data - their data credit was useless in Fiji as well. Purchase a sim on arrival is much more secure financially.
had trouble connecting at first but when it was connected it was our life line with out we would of been lost anybody wanting an overseas sim card travel sim is the one
Purchased in March 2020 at crown cash exchange for A$25.00.
An Abject Failure
Inserted the sim the day before departure. Could not connect to Optus network which travelsim operates on in Oz. Would not work in wife's phone either. This was the all new improved sim that cost an extra $25 to replace my old travelsim. I rang customer service who did all they could but after 4 calls they admitted the sim was faulty. I could purchase another sim at additional cost (and hope that one was not a dud), but they are not sold at my departure airport or anywhere nearby on a Sunday so no go anyway. Offered to send a replacement ...sim - would not arrive before departure. This is the second time I've been left in the lurch by their faulty sims, clearly quality control is not a priority. Now the family, airline and travel insurance company all have an unreachable contact number. I've asked for a refund and will never use them again. The only good part was the customer service officer who did all she could - to no avail.
Purchased in December 2019 for A$25.00.
- Verified purchase
It is a fraud: you get charged for services you did not even request
I purchased it to travel overseas on December 2019. I travel to Emirates, Thailand and Italy.
I purchased the SIM which comes with $25 of Overseas Credits + a 1Gb data pack for zone 1 for an extra $25. The service was OK, not excellent, but mostly OK.
When I returned to Australia, as I still had some residual credit, I did not bother to switch back to my Australian SIM and I kept using TravelSIM for a few hours.
Suddenly however, it stop working. I loaded up the app to check what was going on and learned that my overseas credit was now in ne...
Purchased in December 2019 for A$50.00.
Call credit gone
I purchased sim loaded an extra $25 call credit on half an hour later received text saying credit balance Zero. I hadn’t even touched or used phone. Contacting consumer affairs
Service has degraded with their new SIM
Had 2 of their "old SIMS" and they worked perfectly on a trip to Europe in 2018. I was "goaded" in to replacing these with their "new SIM" cards and extremely disappointed. Worked OK in LA and Miami and on cruise ship until after we passed through Panama Canal. Then neither phone would connect to Cell At Sea. Said there was no network, even though other mobile users (not Travel SIM) were able to connect. Both phones worked when in port. Then in Santiago, Chile both phones connected to Moviestar 3G until 25 December when we got "No Network" mess...age on both phones at the same time. Could not connect to a network until we were back in Australia. Message a left on their chat servicewhich was never answered. Extremely unlikely that both phones would have developed the same fault at precisely the same time. Cannot say that they provide a reliable service with their new SIM cards. Will not be paying to keep these cards current.
Purchased in November 2019 for A$25.00.
Disappointing performance from a company which used to be so much better
Have been with TravelSim for some years now and it used to be excellent with helpful service agents always available. In more recent times there is never an agent available to speak, the On-Line Chat service is never available and they take more than 40 minutes to return calls/emails. I have previously recommended TravelSim to friends and colleagues but could not confidently do so now.
The "new" TravelSim has been fraught with issues. Firstly, the company kept emailing me, inviting me to upgrade to the new Sim; when I finally did upgrade, ...
$$Rip off to keep account active, courtesy of Travelsim
Bought one in 2012 and it served its purpose when I went overseas back then. Have continued to pay $5 every 6 months to keep active, so I wouldn't lose my existing credit, thinking I could at least use on my next overseas trip. Wrong! They have now conveniently "upgraded" their plans, with limited options, either pay more money to get a new SIM, or lose existing credit. Naturally the existing credit is nonrefundable. It's a sneaky way of making money because some people like me will no longer pay more, & lose their account credit.
I don't know what the service is like in 2019 because I haven't had to use it, but don't get sucked in to the endless spiral of paying out money like I did to keep the existing credit active.
Purchased in April 2012.
Total waste of time and money
I purchased the Australia Post TravelSIM for use in Indonesia.
It was activated and I was given the new phone number.
It would not connect to any network.
After numerous contacts I was told that it would only connect to Optus in Australia. No problem my other mobile is on Optus.
It would not connect. I replaced the TravelSIM with my Optus SIM. Phone connected to the Optus network and worked perfectly.
I replaced it with a Telstra prepaid SIM. Again the phone connects to the Telstra network and worked perfectly.
Impossible to top up credit from overseas. Tried their website from numerous devices and locations and would not load. Do not use this company. I gave up trying to top up my credit after 4 days of trying and many emails. Simply not helpful at all
Purchased in October 2019 for A$25.00.
Don't depend on it for your overseas holiday
I purchased the Travelsim in July 2019 in preparation for my overseas travel.
Initially I had difficulties activating the sim whilst still in Australia. I phoned the help number and could not get anyone. I left a message for a call back which came the next day, which was the morning I was flying out. This in itself was a problem as I only have one mobile phone and you need to switch between your normal sim and the Travelsim to test it. Regardless, after several calls and by using a friends phone for the help line, I could free up my phone to tr...
Purchased in July 2019 for A$100.00.
Currently (Aug/Sept) 2019 I am traveling in the USA/Canada. However previously I have tried to use Travelsim in the UK & Europe (I'm a slow learner). The result from my perspective is the same - viz exceptionally limited service.
Right now as I write (2 Sept in Calgary Canada) I cannot make or receive voice calls or sms - apparently due to an "outage'. Otherwise I cannot use Googlemaps/apps/emails - unless I am connected to an alternative wifi - typically the hotel I am staying in. So far as Travelsim is concerned - sweet nothing.
Back home i...n Australia - interesting calls/sms seem to be routed via the UK - I have a 91 year old father in law with serious health issues and a son with other health issues both of which I need to keep an eye on. Courtesy of Travelsim - which I purchased in good faith I cannot find what is happening to either father in law or son. What was that about duty of care/ethics? My solution is when the stores open locally in Calgary I will buy a local sim and ditch Travelsim Sum of this review only buy Travelsim if you are absolutely desperate
Purchased in July 2018.
Beware - No refund of unused credit
I bought a twin pack for a recent trip overseas and put credit on both cards to cover our time away. The travel sims worked perfectly overseas.
Now that we have returned home I wanted to close my accounts and get my remaining credit refunded only to be told:
"Unfortunately the credit on your account is non refundable.
"Our agent has updated your request (36984)."
This has now made the Travel Sim a very expensive option for our travel.
This important detail needs to highlighted during the purchase and credit phases.
- Verified purchase
Fine for limited data - Phone calls are painful
I have used this SIM card in Portugal, Spain, Turkey, Greece, the US, and Canada. The best phone use took place in Portugal, without a hitch. However, trying to use it since then in all the other places I mentioned has been harrowing. There is a workaround they don't tell you about: if you can't call out, your phone will call itself and you have to accept the call to suddenly get to the number you were calling in the first place. For the longest time I didn't know this was the way they did it and I had to find out the hard way: by contacting th...eir tech support. However, even the chat technician couldn't help me and they had to send my inquiry up the ladder to a more advanced tech, who finally told me what was happening. By the time I got that explanatory email my trip was over and the chance to call home pointless. Also, they advertise that calls to your number don't cost anything, only calling out will cost you.... however, since they give you an eastern European phone number, and most people can't call internationally (at least not from most people's cell phone plans in the US). Giving your number to people is actually pretty pointless. In fact, I have a landline in Canada that can call internationally, and I have called many other international numbers, but calling the number on this travel SIM doesn't work AT ALL. Then, when my partner tried using the SIM card to call our Canadian landline the call dropped repeatedly. The whole attempt to use this SIM in Canada was pretty useless, actually. On the other hand, the best thing I used this SIM for was a two week roaming data purchase I made in Turkey. It was a special sale and worked like a charm. It was well worth it as I also traveled to Greece for the final three days of the data usage, and it still worked! The international boundaries did not affect my ability to roam. I do have a balance I want to get a refund on, especially since it dropped the call a minute into the last conversation I was having (in Canada). It's a pretty expensive SIM for not much of a product.
Purchased in January 2019 for A$100.00.
I bought a travelsim for a trip to Morocco,Spain, and France a month or two ago. I was surprised to find my first $25 was used up after a couple of days of what I thought was light use in Morocco. I spent another $25 topping it up, and that lasted another 48 hours, with very light use. On the way down from the Atlas Mountains, I invested another $25 dollars so that I could quickly check booking.com and book accommodation in Skoura. Surprise, Surprise - the data had all gone after three minutes of browsing, and before I could book! The next day ...I bought a cheap local simcard and euro 20 of credit, which lasted me for the next fortnight. Conclusion: travelsim presents as a neat solution, but don't buy one unless you're prepared to spend a motsa.
Purchased in April 2019 at Warringah Mall, NSW.
Questions & Answers
I had activated my travel sim prior to going overseas but when i tried to use it it would not work.What happened?
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