TripSim
Verified5 reviews
- Pre-Paid Sim Only
Tripsim didn’t work in Dublin – Tripsim worked fine all over the UK but when I landed in Dublin it was not working. Tried everything but still no good. Fortunately only had 4 days remaining on the tripsim so deleted it and then loaded a holafly sim which worked fine.
Frustratingly slow at times – I bought a Europe eSIM with maximum data and duration. The main issue with the sim appears to be that after you use a particular amount of data in each country the speed gets severely throttled. I know it is not the network as my wife had the same sim in her phone, but as we used my for google maps which used more data, her phone was not speed throttled. Once we moved countries the pattern repeated - fast at first then snow again. Very frustrating. Another issue is that when you got to extend the plan by a week (as it was a 30d max plan) you loose all your previous data - so it’s not really a top up as per the website description, more of a reset. Would not use next time.
Hi Eric Thank you for your review. Speed is always an issue regardless of the mobile operator, depending on where you are located geographically. You may get faster network speed in metro (CBD) areas than regional areas.
However, our eSIMs are different than other brands as with us you can manually switch to other available mobile networks if you experience slow connectivity.
We offer 1GB/7-day and 30-day bundles as advertised on the website, and you have the chance to create your own Tripsim account to monitor your data.
You have purchased a 30-day bundle, and we indicate in our terms of service that if you don't use all of your data, it becomes void after the 30-day period. You can review our terms of service before you complete your purchase, and you cannot progress with your purchase unless you agree.
Also, if you top-up correctly from your Tripsim account it won't void the data you have previously purchased assuming the original bundle is still within the eligibility period.
For any technical issue with our eSIMs you can review our know how content at external link and you can submit a support request to our friendly 24/7 support team.
Hope this clarifies.
Kind regards,
Tripsim by SYD
I’m fairly tech savvy and did check other networks. The phone was used in metro areas. My wife also had an eSIM and we used the same provider. My phone was using more data and was slowed by the provider despite being under the data cap whereas my wife’s phone was still quick as it was only used sparingly. This pattern repeated itself when entering another country. I assume this is because speed shaping occurred over a certain data amount even though the data cap is not exceeded. And yes I did top up the data before it expired through my account, yet the old data was not carried forward presumably because the 30 day period overrides any ability to carry over data. It is a it misleading then to label it a top up in the account when it is clearly not - it is a new bundle.
Hi Eric, We do not restrict the speed of your data, please follow our indications from our previous comment. Also, you may have applications that may work in the background, hence slowing your experience. If the problem persists you can reach out to our support team from the link we have provided.
Whilst we appreciate the confusion, we clearly state that our eSIMs have either a 7-day or a 30-day validity, including in each eSIM variant and not just in our terms of service.
Hope this clarifies.
Kind regards,
Tripsim Support
Well irrespective of what you claim in some countries there was definitely speed shaping applied after a certain amount of data is used in their network. Verified by ookla speed test and comparing to using my Telstra mobile roaming speeds which were much faster.
Hi Eric, We appreciate your comments, but they do not reflect how our eSIMs work. We simply do not apply data shaping across our bundles. The speed test is to be considered inconclusive as the mobile network you used may have affected your experience.
Should you have issues in the future we recommend contacting us via the means we listed in our original comments.
Kind regards,
Tripsim Support
Used Airalo this time for our recent Europe trip and found it was faster overall than Tripsim.
Shakey start, but Tripsim Helpdesk are trying to assist – Downloaded my Tripsim in Europe ok, but trying to browse websites is hopeless. I’ve contacted Tripsim for help. They advised me someone will “take a look at it” as soon as my ticket is reviewed? Now been half a day & still no assistance. Not a happy Tripsim customer so far. Come on Tripsim, I need your help !! Review update # Help-desk from Tripsim have now contacted me & asked for my setting screenshots & provided me with some suggestions to improve the functionality. Manual network select rather than automatic. Hopefully this may improve my internet accessibility. They do seem genuinely trying to help, which is much appreciated. When you’re not technically brilliant, getting advice from the organisation really reduces my stress levels. Thanks Tripsime
- Plan Cost per Month: $45
- Included Data per Month: 20 GB
- Plan Type: Pre-Paid Sim Only
Hi tim4travel We are always here to help! We were excited to see you were able to use beyond 50% of your data. You can always contact us via our support page external link should you need assistance in the future.
Kind regards
Tripsim by SYD
Excellent – Last minute purchase whilst waiting to board at Sydney airport . A month in Europe, originally planning on buying a sim once there …. This e sim was amazing , working in the most remote locations, I was a little skeptical at first , but I received my Telstra bill yesterday and my OS data usage was $1.25 …. Fkn Awesome, highest recommendation…
Good value, without needing physical sim – Used TripSim for European travel and was great from beginning to end. Much easier than having to get a local physical sim (although perhaps slightly more expensive). Just note the TripSim doesn’t have a phone number - it’s just data. You can make calls but only using data eg WhatsApp. So if you need a traditional phone number, you can keep your physical SIM for your Australian number going at the same time on the same phone (but of course then you have to pay their roaming charges). Or you’ll need a physical sim from overseas instead.
Only thing that makes TripSim slightly more expensive is the packages only cover regions eg Europe. So if you’re wanting multiple regions, you need multiple packs. Whereas if you got a eg Three UK physical sim (which most Aussie travel sim providers white label), that covers most of the world in their roaming.
The other quirk is you need to scan a QR code on the phone you’re setting up. So basically set it up at home using another phone or computer before you leave the house. (You don’t need to set it up form overseas).
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Tim. Thank you for your review. Have you tried contacting our support team via this page? external link