United Global Sim

eSIM was easy to download – Used the new eSIM while travelling in France & the unlimited data was amazing - easy to setup & great to not have to worry about wifi while travelling.

Works for me – I used this SIM in many countries from South Africa to Sweden and from Portugal to Russia and it worked ok. The only place where I had problems was at home in Australia where many times I could not connect to stupid Optus network. Show details

Great Online Chat Service – Had prompt and helpful service on online chat from Emma at United when enquiring about whether United Global SIM works in far Eastern European countries ( including the "...stans on the Silk Road), and China. Also helpful advice about which data packs work in the different countries, and where data is very expensive, and to use wi-fi only. Thanks Emma! Show details

IS THIS A SCAM ? – it took me six months of contacting them to get my credit money back ,(after they failed to provide me with a new sim) . They never answered any of my messages , phone calls , or e mails ( No one is manning their help lines !) it was only when i contacted the TELECOMMUNICATIONS OMBUDSMAN & complained , was anything done . I am still trying to get… Read more

United to close down my account & delete my private information without success .There is no way i could recommend United Networks global sim

No product, no service, no contact, no replies – I have had an account for a long time. I bought a new iphone (13) but existing SIM would not work. I phone July 2022, they promised a new SIM would be sent and balance carried over. No sim sent, balance not showing now, they dont reply to live chats, they dont reply to emails, they dont reply to messages. So now, I have my phone with no sim and I am going OS shortly. What do you do when they never reply to any communication? Beware Show details

Never a response from support – I had always been impressed with this company in the past and had used them for many trips. Suddenly, the SIM doesn't work despite the website saying it is active. There is no balance indicated for my account, even though I know there is money on it. They have not responded to my support ticket in eight months, when they promised me they'd send… Read more

out a new SIM in July 2022 and transfer my balance. They don't answer the phone. The Live Chat is never active. What has happened with them? Have they become dodgy? They still advertise and will take your money. I'm going overseas next year and need a SIM, but I can't trust a company that can't be contacted and never responds.

Easy and Affordable – I am very happy with the service that i received for my recent trip to Canada. The team was quick to respond to my questions in regards to setting the sim up, and once it was live, there were no problems for the time I was there!! Show details

Best E-sim ever! – It was the best purchase before Italy! So easy to install and amazing data coverage. It really is such a good investment! I could watch hours worth of Netflix through this sim in Italy!!! Show details

Easy to Use – I used the United Global eSIM during my trip to Japan, and it worked perfectly. Easy to set up, great coverage, and I didn’t have to worry about finding Wi-Fi. Highly recommend!

Warning - no sim and zero customer support – I had used this company in the past and had no difficulties with them. Before making my current purchase I had checked this website and saw good reports so in September bought another sim. As others have said, their phones are never answered, support tickets are not responded to, emails are not responded to and there is no SIM. I hope a potential purchaser sees these recent reviews and buys a different product. Show details

i think i got scammed – So I have purchased an e-sim as I am traveling overseas last September. I have followed all instructions as well as download their app. I have not received any e-sim nor the app couldn't work. I have called their numbers: 1300 299 698 or +61 2 9003 9555 during office hours (Monday-Friday 0900-1600) it claims I am calling out of hours. I even sent… Read more

an email through - globalsim@unitednetworks.net.au wifi@unitednetworks.net.au and still no reply. I have traveled already and been back and again travelling and still no product. I followed up and called their hotline number many times as well as their live chat (No live person) and still nothing. I think the worst part is that I get to know about United Networks through my insurance RACV as it is suggested when traveling overseas. I have informed RACV about this and hopefully they'll get an answer. From my experience, I think this is a scam and not a legitimate company. It is unfortunate but true.

Awaiting new sim. Unable to get a response when contacting them – Have been waiting for a new sim to be sent to me. I contacted them in July 2022 and and email was sent saying they will get back to me within 24 hours . it is now October and have received nothing. Have emailed numerous times and chat messages but nothing. Rang them too but it cuts out after waiting about 10mins on line. I think this company is a bit suss!!!

Unable to get a response from Global Sim – Sim stopped working early 2022. Company claimed new product available in a month. Option available to wait for that or request refund. Completed and returned refund form July 2022 No refund received. All my emails are ignored, online chat is not operating, phone calls do not get answered. Show details

Scammed – Have been using global sim since 2018 now unable to use and unable to get any replies for issues plus put credit on and doesn't show up as get message unable to find Also says sim is active but no longer working Used to good service but not anymore Show details

Waste of time and money – I purchased a $45 AUD e-sim data package and supposedly got $45 ‘free’. I should have just thrown the $45 in the rubbish bin as I never managed to log in yet the vouchers managed to eat themselves. Show details

Policy designed to eat the stored balance on the sims – No warning, No email for sim balance expiry I had balance of $42.00. silently global eat all the balance. Very Bad Service. I will not recommend anyone to buy United Global Sim.they never sent me any email about sim expiry in 2019. Purchased in 2016. Show details

These guys are THE WORST! – When my SIM arrived in the post I inserted it and activated it as instructed. The test call I made did not work. Took 30 minutes on the phone to customer service and several attempts to make a successful test call. Once overseas, I inserted the SIM and once again it did not work. I remained without a communication device for the duration of my… Read more

trip because I couldn't contact them (had no working phone!) to fix it. Once back home, I made another (free) test call to check the SIM again and keep the credit from expiring, once again it did not work. They sent me a message saying that my balance is at $6.99 (down from $9.99) and yet, I have never made any texts or calls from this number (because it has never worked!!!). I'm going overseas again next month and I will purchase a SIM from a different company to use, even if United offers to sort out these issues - I can't afford to be in a foreign country without any means to contact anybody. Shame on you United Networks

Policy designed to eat the stored balance on the sims – No warning, No email for sim balance expiry I had balance of $12.75 Oce/2018. It is $ zero on 25/6/19. I did not make no calls/messages. Very Bad Service. Even from Germany I could get connection (to Australia); I will not recommend anyone to buy United Global Sim Show details

Poor expiry date policy designed to eat the stored balance on the sims – There is usually an email warning for sim expiry but united global have not sent me an email lately and just walked away with my stored balance about $42.00 on the sim. July 16th 2019 Update: Policy designed to eat the stored balance on the sims No warning, No email for sim balance expiry I had balance of $42.00. silently global eat all the… Read more

balance. Very Bad Service. I will not recommend anyone to buy United Global Sim.they never sent me any email about sim expiry in 2019.

Purchased in 2016.

United Global eSim - doesn’t deliver in Europe - so far – I have not had much success with the eSim from United Global Networks. In Croatia it was very hard to connect to any of their networks so when I landed in Zagreb I could not use google to navigate to my destination. Also the data network kept defaulting to vodaphone apn which took time to correct. The major issue though is that i am unable to send… Read more

txts to some numbers, make voice calls to other numbers, do neither of these things with yet other numbers, and with a very lucky 1 or 2 I have been able to do both. I followed all the suggestions I was given by support staff including deleting contact details and message history, Turing off dial assist and iMessage and changing carriers but the problems persist and they are random. I’ve been messaging and chatting with tech support since Sunday last - 3 days - and still no resolution. Someone was supposed to get back to me today but didn’t. This has been an expensive and frustrating experience and frankly I wish I had just gone for a local sim and not bothered with this. Very disappointed.

I’ve had no success adding credit while travelling. Keeps telling me my name is wrong – As above I have not been able to recharge credit to this account. I don’t want to wast precious travel time struggling with a poor app. Shame. Even says my name is wrong. Very disappointed Show details

Just started – Unlike other "overseas SIM", it looks like the Global SIM isn't that easy to get working. Fortunately they have an excellent customer service team. Emma stayed on online chat and steered me through various steps as well as trying with another phone, until I finally got the SIM registered on the Optus network and was able to make a test call. Now just have to hope that there's no more drama when I go overseas. Show details

Great customer service – I'm a techno bozo but purchased the United Networks physical global sim card and data bundle for my teen's school trips to the US last December and to Europe this month. It has been an extremely affordable option. I've found the sim has been reliable on both trips & customer support excellent, especially when my daughter hit a couple of hurdles… Read more

with her data while OS (and was not turning her data roaming off as she'd promised). They were patient & professional. Highly recommended.

A must have when traveling! – Have used this on and off over a couple of years. Comes in handy when out and about as local sims are not always available or sometimes run out when you least expect it. Perfect for messaging home base and data packs are available if needed for an extra cost and peace of mind. Support is great too. I would recommend the Global Sim to anyone who just wants that extra peace of mind when traveling. Show details

Just got started with Global Sim – Always a challenge to get started again with a global sim card! Customer Service was excellent (and patient) and nothing seemed to be too much trouble in sorting out my activation and queries I posed. Show details

Great Service – Brilliant for my travels. Customer Service is of a very high level. Great rates & promos. By far exceeds any service or price of my local carrier. Have had my Sim for a few years originally as Covermore. Show details

Good usage in EU& US – The sim works well in Eu and US. Will try it at Asia next. Data pack is worth it if you are a heavy data user. Saw the eSIM will try it next. Show details ·  1

You need to be an IT expert to get this stupid SIM working – We put the sim in the phone for our 12 year old daughter, it worked before she left, and now that she is overseas, its not working,and they don't seem to care. They are giving us steps to follow but when we do, we don't see the same things as we are supposed to. If I knew how complex it was to get this sim to work, I would have never bought it. Stay away, I would not recommend to my worst enemy.

Really bad – Never received my sim & still waiting for $100 refund 4 months later. Call centre in Malaysia cannot advise me how to contact finance department in Sydney. Regret ordering this sim and the time I have wasted trying to get a refund.

Terrible – Terrible company to deal with - will not get any charge or credit right. I have been dealing for nearly a year and cannot wait to get out of contract. Use anyone but these.

Great SIM for SEA, Europe & the Middle East! – I've used this SIM in several places around South East Asia, Europe & the Middle East. Worked as expected and helped me save heaps of money. Just for comparison: I was lazy to insert a new SIM card into my phone so I accidentally racked up an AUD $800+ roaming bill with Optus (AUS) after ONE day while in Qatar (I was oblivious to the fact that… Read more

Optus roaming data costs $1 per MB, so my bad)... after that, I switched to the United Global SIM and spent around $200 over the course of SIX weeks with around the same amount of data usage each day. For most of the countries I've travelled to, data on this SIM costs approx. $0.20 per MB, which is one FIFTH of the normal roaming price...And to be honest the quality of connection was the same. The best thing about it is I know I can keep the SIM after my trip and use it again the next time I travel. It saves me from having to get a local SIM every time I land in a new country.

Outstanding Qualtiy, Coverage and Price!! – United Global SIM was easy to use and allowed me to call just as promised! What a great product !!. Also tried out the SOS alerts which gave me a lot of peace of mind while I was travelling. Its a sad reality unfortunately that bad things can happen while travel but I was glad to have the SOS alerts. Overall great products available on their website. Would certainly buy again, I think everybody with a mobile phone should !

Amazing – United Global sim and WI-FI app kept me completely connected while travelling around Europe. I was able to move from country to country keeping the same number. The service automatically connected me to the preferred network and worked flawlessly. I spent $30 on credit and purchased a $55 data pack for zone 1. I also took up the free promo… Read more

offer for WI-FI which gives you access to unlimited data when near hotspots!

Best value for money option I could find and fantastic service.

Best sim for New Caledonia – I got this sim through Coles (branded as coles global mobile travel sim which I have also reviewed on this site) for a cruise to New Caledonia in July 2018. The sim activated easily and I had no trouble connecting to the network at all our ports (Noumea, Mare, Lifou and Isle of Pines). The sound quality was great, however, there was a slight… Read more

delay(same with the Woolworths card I had used the previous year).

Every time a call is made, you receive an sms with call details and remaining balance which made it very easy to keep track of charges. Their website is easy to navigate and you can top up online or by phone.

I highly recommend this sim for travellers to New Caledonia who want the cheapest rates for voice calls (New Caledonia mobile internet is horrendously expensive) with a reliable carrier.

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Easy to use. Worked great on holiday – Worked great on my trip to NZ. Easy to set up and plenty of data