If it wasn't for the squealing it would be 5 stars.
I give this pram 4 stars because of faulty frame causing the squeal. If it was not for this issue, the pram would get 5 stars.
We were so excited to finally unbox our new pram.
It strolled around our lounge room like a dream for approximately 5 mins UNTIL we started to hear a squealing sound coming from the front wheels. This is a brand new pram just out of the box! So disappointing. After close inspection of the wheel socket, the left metal latch which locks and unlocks the wheels in, was uneven hence 'touching' the wheel pin insert causing...the squeal. I contacted Coolkids (customer contact for Australia) with a description/videos/pictures of the problem. They were quick enough to organise a replacement frame. They organise the faulty part to be collected and they will send out a new replacement. Hopefully the new frame will have no issues. However I trust the company will assist if there are any more problems. I shopped around all the major baby stores for two weeks, testing every pram multiple times on different days within $1000-2000 range. The UPPAbaby Cruz V2 was a no brainier. Only if the unboxing was good, would have made the experience even more better.
Purchased in June 2020.
Ticks all the Boxes!
I purchased the CRUZ V2 for my first baby, I had read alot about these prams online and waited to purchase the newer V2 model. I have the Gregory colour and I love everything about it, the suspension in the pram is great and I love the bigger back wheels. The customer service team is also amazing, I have had some serious Baby Brain since the arrival of Bubs and they are so understanding and have walked me through the best way to use my pram.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.