Uppababy Australia refuses to fix problems with this Pram.
Despite registering with UppaBaby Australia and having a receipt, [Name Removed] (seems to be the only person running Uppababy Australia Pty Ltd) refuses to repair my broken Uppababy Pram. He now refuses to reply completely. I have now lodged a dispute with both ACCC and NSW Fair Trading and intend to go to the Tribunal to fix this.
Purchased in October 2020 at Baby Bunting for $1,000.00.
Stylish and practical - love it!
Love this pram. Was tossing up between the bugaboo fox 2 and this, but after visiting a baby expo and testing them out, this was hands down better (esp in the fold). Baby is comfortable and there's plenty of storage room underneath. Love the real leather handles; so many prams use faux leather that breaks down easily. Massive canopy which protects baby well from the sun - a must in Australia. Good suspension over surfaces and the gregory colour is just beautiful. I also like that there's lots of extras you can purchase; I got the snug seat, seat liner and cup holder (now eying off the matching nappy bag). Overall a practical pram that's comfy for both bub and parent to push.
Purchased in November 2020 for $1,199.00.
Great but ventilation problems
The pram seriously have a ventilation ussue. Every time my baby is in the pram and taking a nap in a pram she seems to heating up and sweat pretty easily and this happens every time. No matters how much things I tried like, less clothing, not cover the pram get a breezy seat liner and I still have thins problem. My daughter couldn't even nap in it more than 10 minutes without heating up at all. This is giving me the hard time. THE CUSTOMER SERVICE IS HORRIBLE!! I ask their questions on Instagram amd they answer my questions like they don't really care. They also deleted my comment and block me.
Purchased in September 2020 at Baby Bunting for $1,200.00.
I have been using the Uppababy Cruz V2 for almost 5 months now.
I done so much research before buying a pram.
Being my second pregnancy 8 years apart things have really changed in prams.
I knew I wanted something easy to use, lots and lots of storage, baby to be able to face you, big sun canopy and to be narrow enough to fit in ALL the shops.
The Uppababy Cruz is all that and more.
We used the snug seat and bub seems very happy in it. Everyone comments how beautiful it is and always has a giggle at how much shopping I can fit underneath too. I...
Purchased in September 2020 at Baby Bunting for $1,200.00.
Good solid pram but ventilation problem
The pram seriously have a ventilation issue. Every time my baby is in the pram and taking a nap in a pram she seems to heating up and sweat pretty easily and this happens every time. No matters how much things I tried like, less clothing, not cover the pram get a breezy seat liner and I still have thins problem. My daughter couldn't even nap in it more than 10 minutes without heating up at all. This is giving me the hard time. The customer service is horrible!! I ask their questions on Instagram and they answer my questions like they don't really care. They also deleted my comment and block me.
Purchased in September 2020 for $1,200.00.
I bought Uppababy Cruz V2. Very nice pram!!
Big basket, big enough for all my baby stuff, leather handle feels luxury, baby snug seat very comfy for my new born baby.
Easy to fold. Run smoothly on grass. No issue with the brake. Overall very satisfied with this pram. Well done Uppababy!!
Purchased in April 2020 at Bubs n Grubs for $1,199.00.
The reviewer stated that an incentive was offered for this review
Absolute dream purchase!!
With 4 children I have been through and spent a fortune on prams. My UPPAbaby Cruz 2 is by far my best purchase. Having epilepsy and not being able to drive means I need a pram capable of walking long distances and a big basket for food shopping. The Cruz fits easily onto the bus, walks smoothly thanks to the suspension and I can fit a whole food shopping the basket without it sagging at all. My tall 3 year old still has plenty of room thanks To the deep seat. The expandable hood is also a godsend when walking in the sun and rain! I also love ...the styling of the Emmett with the brown faux leather handles and belly bar. Wish this pram was out 10 years ago when I purchased my first. It also folds small and I love the standing fold so it fits neatly behind the couch.
Purchased in April 2020 for $1,100.00.
If it wasn't for the squealing it would be 5 stars.
I give this pram 4 stars because of faulty frame causing the squeal. If it was not for this issue, the pram would get 5 stars.
We were so excited to finally unbox our new pram.
It strolled around our lounge room like a dream for approximately 5 mins UNTIL we started to hear a squealing sound coming from the front wheels. This is a brand new pram just out of the box! So disappointing. After close inspection of the wheel socket, the left metal latch which locks and unlocks the wheels in, was uneven hence 'touching' the wheel pin insert causing...the squeal. I contacted Coolkids (customer contact for Australia) with a description/videos/pictures of the problem. They were quick enough to organise a replacement frame. They organise the faulty part to be collected and they will send out a new replacement. Hopefully the new frame will have no issues. However I trust the company will assist if there are any more problems. I shopped around all the major baby stores for two weeks, testing every pram multiple times on different days within $1000-2000 range. The UPPAbaby Cruz V2 was a no brainier. Only if the unboxing was good, would have made the experience even more better.
Purchased in June 2020.
Ticks all the Boxes!
I purchased the CRUZ V2 for my first baby, I had read alot about these prams online and waited to purchase the newer V2 model. I have the Gregory colour and I love everything about it, the suspension in the pram is great and I love the bigger back wheels. The customer service team is also amazing, I have had some serious Baby Brain since the arrival of Bubs and they are so understanding and have walked me through the best way to use my pram.
Questions & Answers
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|Category||4-Wheel Prams & Strollers|
|Suitable Age||6+ months|
|Max User Weight||22 kg|
|Bassinet Compatible||Yes (Sold Separately)|
|Capsule Compatible||Yes, with addition of adapters|
|Features||Height-Adjustable Handle, Suspension and Under-seat Storage|
|Manufacturer Warranty||2 year(s)|
|Folded Dimensions||838 x 578 x 419 cm|
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- GTIN12: 810030090779, 810030090793 and 810030090809
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