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Vanguard Blinds

Vanguard Blinds

1.7 from 25 reviews · View Statistics
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Reviews

1.7
25 reviews
  • Product Quality
    2.3 (12)
  • Return Claim MadeYes (1) · No (12)
  • Customer Service
    1.9 (14)
  • Warranty Claim MadeYes (3) · No (11)
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Reviewer Photos & Videos

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Peter
PeterSouth East Queensland, QLD

Sub-standard product

published

I purchased 6 x clear plastic Restuarant drops for my deck, after 2.5 years the stitching is coming apart on all drops and Vanguard Blinds, refuse to replace the faulty product

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Product Quality
1/5
Customer Service
1/5
Peter
Peter

Why don’t Vanguard blinds take ownership of their faulty products ..?

Adam Cairns
Adam CairnsSouth East Queensland, QLD

DO NOT USE

published

After 8 months, we have instigated legal action against Vanguard Blinds. Do not engage and if you do, you were warned.

Incentivised Review No

No customer service

published

Had blinds installed years ago and very happy with them. Phoned to have a screw replaced in frame and lucky I asked how much told $197 plus 1hour labour possibly end price of around $350 .Not good service for an existing customer to replace one screw !!

Incentivised Review No
adrian d.
adrian d.South East Queensland, QLD
  • 6 reviews
  • 1 like

Took my money, and never delivered the goods

published

I placed an order in March 2021 and paid the money. The delivery was supposed to be immediate. They kept promising it was comming, but they never delivered. They stopped returning calls, or responding to emails. By 16th July I had enough, and instigated legal proceedings to recover my money.

Avoid - they are unreliable and not to be trusted .

Product Quality
1/5
Customer Service
1/5
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Warning

published

Warning! Do not use Vanguard Blinds. They take your money and then never deliver on the work. They’ve had my money for over 12 months now and still no blinds and no communication from the company. I have had to initiate legal action to recover money and I doubt they are trading solvent. I attended their office there weeks ago to serve papers and it’s a ghost town…..no one working there except the accountant. No wonder they aren’t producing any blinds. Do your own research on Google and there is a long line of similar experiences.

Incentivised Review No
Tim
TimBrisbane

Nil customer service, nil accountability, nil performance, nil communication, stay away!!

published
Product Quality
1/5
Customer Service
1/5
Jimbo
JimboSydney, NSW
  • 2 reviews
  • 1 like

Deceitful, unreliable, poor quality

published

Non existent customer service. Vanguard Blinds will lie to you and string you along without managing installs and repairs for as long as they can. Will never use this mob again for my builds.

Product Quality
1/5
Customer Service
1/5
Mike Duran
Mike DuranSouth East Queensland, QLD

Poor quality product

published

After spending $6000 three years ago on an awing, I have replaced one arm twice and the other once and now the fabric has become loose on one side. Service has been ok but unfortunately the product is well below par and I certainly won't be recommending them to anyone

Incentivised Review No
Joe
JoeSydney, NSW

poor service, poor product, stay well away

published
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Product Quality
1/5
Customer Service
1/5
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Not a supporter
Not a supporterSydney Surrounds, NSW
  • 2 reviews
  • 2 likes

Stay well away

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Shane
ShaneIllawarra, NSW

How is Vanguard still in business

published
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Incentivised Review No
Adele M.
Adele M.South East Queensland, QLD

Thrilled with a very important component to our new build home

published

Shading and blinds were a very important component of our new build mid-century modern home, which faces west. The blinds were the last piece of the puzzle and we waited until after last summer to install these to see what shading we needed. The team at Vanguard in Fortitude Valley were excellent and properly engineered, constructed and installed our blinds at a fair price. The quality are excellent and one year one we are so thrilled with this modern economical design, look and ease of use. I would and have highly recommended this company.

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Product Quality
5/5
Customer Service
5/5
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Damien Stolls
Damien StollsSouth East Queensland, QLD

Quality is second to none.

published

Can't recommend these guys enough. From the customer service team to the technicians that installed our retractable roof. Being manufactured in Italy we had high expectations but the outcome couldn't be anticipated. My wife and I are over the moon. Thanks again team!

Product Quality
5/5
Customer Service
5/5
  • Verified

What a disappointment - wish I'd never heard of Vanguard Blinds.

published
Customer Service
1/5
Incentivised Review No

Don’t go near them, l am A licensed electrician who has had to rectify there faulty workmanship

published

I am a licensed electrician based in Sydney, the dangerous and illegal work I have had to rectify is not worth the risk of dealing with these cowboys, not worth it.

Product Quality
1/5
Customer Service
1/5

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