DIYblinds.com.au

THE WORST EXPERIENCE!!!!!! I was sold on the install by Christmas back in 2024 when I placed my order beginning of November 2024 and its now 30th April 2026 and I still have not had the job completed for 4 simple outdoor blinds. When I was chasing up this installation MONTHS after the promised install, 3 of the 4 blinds were incorrect. 1 was… Read more

fine, 3 were incorrect fabric and of those 3, 2 had fabric print running in the wrong direction.

Also when I asked for a feature upgrade to Bluetooth function I was told this was not possible - even though their website shows this. To not slow up the promised pre-christmas install I didnt push this. The sales rep [Name Removed] was wrong on this as the installers told me its a simple additional box which is what I wanted and wanted to pay the upgrade for.

Well this took months and months of chasing to get the incorrect blinds sorted with the sales rep [Name Removed] kept on telling me there was nothing wrong. And then saying that they were emailing me and calling me and I was not returning their calls - well maybe if you looked at my details on my order and all my emails and phone calls you would realise that they were contacting the wrong person. The weeks of this arguing and I had to get this escalated further to [Name Removed] actually realise that they were wrong and contacting the incorrect person which incorrect details and blind order. The worst customer service experience from [Name Removed].

Also poor form from the production for using a fabric that I did not select and was also an obsolete range of fabric that is not suited to outdoor and also poor quality as it was all loose.

Well I was promised from [Name Removed] beginning Dec that this would be sorted by Christmas 2025. They told 2 weeks later now not possible, will be end Jan first off the production. Chased again Feb 2026 and told 2 weeks. Chased again March 2026 and finally happening. Well 17th March install came AND THEY WERE STILL WRONG!!!!!! I was promised it would be resolved in 2 weeks, its now 30th April and I'm still chasing for the 2 correct blinds to be installed.

I regret using them and warn others not to!!!!!!

The only good experience I had were the installers - 5 stars to them!

I ordered wide blade venetians from DIY for two bedroom windows and 10+ weeks later, I'm still waiting. During the selection period I had extensive back and forth communication with a very responsive sales team (full marks) and finalised my order… Read more

with full payment on 18 July. I opted to pay extra to have DIY (i) measure my 2 windows as they were very wide and needed 3 blinds each and (ii) to install the blinds when ready. DIY advised production would take 2-3 weeks. That's where the good experience ended. Not 3 but almost 6 weeks later (27 August) my blinds were ready to be installed. When the installers arrived, they could only mount 4 of the 6 blinds and advised their measuring person had incorrectly communicated the dimensions to the factory and 2 of the 6 blinds and both facia would have to be redone - max 7-10 days. Twenty one days later, still no blinds. I contacted DIY on 17 September and they advised my reworked blinds and facia were lost - but they would fast track production of new ones. I asked for compensation for the delay and mismanagement of my order - they declined. It's 10 days later and not a sign of the fast tracked blinds or any comms from DIY. I can't speak for the product as it's been an incomplete job so far but, apart from the responsive sales team, the balance of my experience with DIY has been hugely disappointing. I wouldn't use them again.

Ordered three double roller blinds for around $600, which was 1/3 price of what I was quoted from a traditional blinds company (installed). I installed the first one myself, which took too long for me, so I got a blinds installer to do the other… Read more ·  1

two. They took only 15 mins to do each one. Even with that cost ($40 per blind) it's much much cheaper than the alternative.

Couldn't be happier with the whole experience from having all the information you need on the website, being able to see all the prices so you can make an informed decision to the customer service. I literally couldn't decide what measurements to go with for my roman blind and Alyssa explained everything so clearly, she helped me make a decision… Read more ·  1

in a heartbeat - a great interior design eye! A big thank you to Alyssa for all of her help, I made mistakes on my order and she was able to make the whole thing stress free. I was recommended DIY blinds from my sister in law and I will be recommended to everyone who sees them! Thanks team xx

Laura and Alyssa provided the best customer service possible. They chased up my complaint about a blind and very efficiently made sure a replacement arrived promptly. I ordered more blinds confident that a great customer service supports this company. Show details ·  1

The DIYblinds customer care team, especially Alyssa, have been excellent in how they handled our post-purchase issue. After installation, our blinds developed defects, and they were quick to assist and organised replacements with minimal fuss. Communication was clear and reassuring throughout, and the issue was resolved smoothly and efficiently. Show reply

The samples quality was the reason we went ahead with DIYBlinds and the blinds material quality was the only good thing we saw with DIYBlinds. Ordered from them on 8th October and had the order delivered on 23rd October. Then identified that one of the blinds were incorrectly glued and rolled and the staff asked to send the blinds back for… Read more

correction. I was told that the correction and redelivery could take between 2 to 4 weeks.

Then I waited for the collection and then when the courier came to collect it and found out that I was given an incorrect delivery label which again delayed the collection. By now it was already 2 weeks was passed. When I asked why the collection is taking this long they said the courier advised they attempted collection but someone was at home all the time and three weeks was passed just waiting for collection at home and they were advising to leave the package outside and that usually the courier comes on Wednesdays and Fridays.

It was raining heavily and we could not leave the blinds outside because at this level of customer care I wouldn't be surprised if it gets wet and damaged it will be on us.

Also the biggest red flag was either they did not want to share their hotline or they do not have a hotline. When I asked to give their hotline they kept giving courier or someone else's numbers. Their only method of communication is via email and you will be lucky if you get a reply within a day.

I'm surprised this is having 4.9 rating with this level of customer service and after care. So altogether just to arrange a proper collection it took them one month so I decided I will get it fixed myself and did it. If this is the best you can do you might as well send a glue as well with the blinds so in case if this happens you can give how to get it fixed by the customer themselves same as your other DIY instructions.

Some blinds were rolling to the sides and they were saying sometimes the windows are not square but the windows were perfectly square and instead it was the blinds that was not properly aligned which they gave instructions how to fix them, however this fixed that issue.

Adding to that their website is broken and once an order is placed you can’t view it and the page is broken to see what's happening with the order. After spending one month just for the collection I was not comfortable to leave it with them for another 2 to 4 weeks with this level of poor after sales service.

I wouldn't recommend to use DIYBlinds to anyone.

Small update, DIYBlinds reached out to me after I wrote this review and instead of collecting and correcting they offered to send me a new one with priority shipping, but this is after my frustration of not having it picked up for a month, then me going through how to fix it myself and buying stuff and getting it fixed myself in the end. If atleast they offered this when they were making mistake after mistake before posting this review, this review could have been the total opposite for them taking the ownership but its too late now to offer new blinds after i got them fixed myself.

Have recently received several vertical drape binds from Diyblinds. Delivery good, packaging good, no instructions. But one set I received were STUCK. Several phone calls , sent a video of the problem, arbitrary response. Blinds still stuck , useless!. Pay extra to ensure you get the CUSTOMER after sales SERVICE

This mob is useless. Avoid like the plague. They messed up my custom curtain rod installation FOUR times, including drilling into my expensive new windows, damaging them. Then they got the curtain length wrong. It took the TWO MONTHS to correct this as they apparently lost my curtains in their website. Their installers change every 5 minutes… Read more

you so get none of them actually know what they're meant to be doing on site.

Their product is mediocre and their service is the worst I've experienced from any company

The customer service I have received from Alyssa has been above and beyond, 15/10!! I have recommended so many family and friends to use DIY Blinds as we are so impressed with the quality of your roller blinds. Show details ·  1

Purchased blinds and shutters for our new home. The quality and look is amazing. We are super happy with how they turned out. However the customer service needs to be improved. I've sent numerous emails from prior to ordering asking for assistance, during the order and after and have received no response. There were missing parts for our curtains,… Read more ·  1

again no assistance. Really disappointed considering I spent $15k. Due to this alone, I would not recommend or use them again. Even though I am really happy with the product.

I’ve been meaning to share some positive feedback for a couple weeks but have been so busy! My father in law was receiving support from Linda Soligon, who went above and beyond to rework the blinds he received when they didn’t come as measured. Linda was detailed, methodical, and portrayed a valuable, genuine display of top-tier customer service… Read more ·  1

that I wish more people had in this industry. I am sure she will continue to be such a valuable asset to your team, and you are all incredibly lucky to have someone who is so detailed in her work, and who aligns their priorities with making the customer satisfied with their resolution. Thank you again Linda for all your support!

Excellent service and support from first inquiry with Kate, through to installation, and follow up query 2 years down the track with Alyssa. Nothing is ever too much trouble and will definitely use again and recommend ⭐️⭐️⭐️⭐️⭐️ Show details ·  1

Fantastic product and exceptional service. Thanks so much DIY blinds! We have had roller blinds and shutters from this company for about 5 years and the quality is amazing! Show details ·  1

Throughout the process of ordering Alyssa at DIY Blinds was very helpful and explained everything really well, making the entire process very easy. Thank you Alyssa! Show details

I had a great experience with DIY Blinds thanks to Alyssa’s amazing service. She was so helpful when I had an issue with one of my roller blinds and arranged a free replacement without any hassle. The new blind arrived quickly, and I’m really impressed with the care and support I received. Show details

DIY blinds has been amazing start to finish. Their online ordering system is efficient and easy to use. There is lots of communication regarding the order and you know exactly when it is going to arrive. Some of my consignment was damaged this time and they were very quick to rectify and replace the product. Alyssa in customer service was particularly helpful in fixing the issue. All around a great company with excellent service. Show details

Arrived 3cm narrower than we ordered so not blackout. Refused a refund despite us sending photo evidence. Very expensive for a custom fit blind to then get the wrong size anyway. Will stick to the cheaper Ikea ones and cut to size myself in future. Poor product and customer service.

Couldn't be happier. Made an online enquiry, got a phone call back. Samples arrived within days. Much more to choose from than I was expecting. Processed my order online. Got confirmation email requesting exact measurements and pictures/drawings to make sure everyone had the right idea. My block out curtains are ceiling to floor, a full length of… Read more ·  1

my wall plus 90% curve at each end. I had to ensure the ends were exact as any error would mean they wouldn't be able to be mounted at all. Curtains arrived earlier than expected. Packaged great for transport so as not to damage curve railing. Installed myself and they fit like a glove. Watched their installation videos and although a bit 'cringy', they did give helpful tips. Have recommended to family and will use again if more curtains required.