Terrible customer service and communication
Installer wasn’t able to return phone calls and arrange a time to come. When a time was made, he didn’t turn up. Blinds recently fell down due to poor and lazy fitting.
Have made phone calls and countless emails to get an installer in to hang the shutters up and re fix them so they won’t fall again. Haven’t received any indication that they care and no phone call to arrange a time. Very poor and lazy service. It’s becoming embarrassing.
Outstanding customer service and quality product!
Diy blinds were fantastic, and so helpful from initial consult to install. We selected blockout blinds with sheers throughout the house, and they are just stunning! They promised to deliver before Christmas and went above and beyond to make that happen for us. They are so lovely to work with and we cannot recommend them enough!
Outstanding customer service and great quality blinds
Ordered two roller blinds from DIY blinds recently because their website was easy to navigate and the samples I ordered arrived so fast! I requested one more sample and clarified my measurements over the phone and I was really impressed that they answered straight away and were extremely helpful!
My blinds arrived within the time frame quoted and they are very high quality. I particularly like the caps covering the roller mechanism for a neat, seamless finish. I had a small problem with one of the blinds because some advice recieved over ...the phone was incorrect, however the team at DIY blinds were super helpful in rectifying this misunderstanding and quickly sent me a replacement blind! Hubby installed the blinds and found them easy to put up. Both blinds fit perfectly and look great! Would recommend the team at DIY blinds for an amazing quality, custom finish and outstanding customer service!
Another Happy Customer! Thank You DIYblinds!
The whole process from start to finish is quite straightforward:
- We viewed the website and also DIYBlinds youtube on how to measure to take accurate measurement of our windows.
- I requested some fabric samples and also pictures of different color schema of accessories and blind fabric together and then decided on the desired color of blind fabric, bracket, roller chain and pelmet. -
- Ordering from the website is also straightforward and easy to understand.
- 2 weeks later, (actually 1 day ahead of schedule), we received our blind...
Helpful staff and great product
After initial difficulties ordering online, the man I dealt with on the phone was incredibly helpful and took it in himself to get my order done and processed. The man who then cane to install my plantation shutters was just lovely and very professional. The shutters look great.
Easy process and so happy with the results!
We received our curtains and shutters today and I couldn't be happier. The website was fantastic, the instructions were super straight forward and the product quality is spot on. They have made such an improvement to our home. Thanks again to the team at DIY Blinds, I will definitely be ordering again soon.
Awesome product and easy to install
These guys have been so great to deal with right from the very beginning & we really appreciate it. We'll definitely be using them again once our extension is completed! Having samples sent out was brilliant. When we realised we'd chosen the wrong colour, I rang them and it was no problem to change our mind. Staff have always been quick to respond and answer any questions and they have replaced parts when needed with no dramas at all. Highly recommend.
In love with my plantation shutters!
It was super easy to navigate the store, find what I needed & place my order. Our plantation shutters turned up two weeks later as promised. We installed them ourselves and had no trouble putting them together. The hardest part was getting rid of the cardboard, seriously!! Thanks to Evan & the team at DIY we are in love with our plantation shutters.
whole interaction was flawless from start to finish. top quality product and great communication.
blinds were installed for me, flawless process, very happy. would definitely recommend.
great communication, and turnaround. product and installation were defect free. no surprises, first time purchasing something like this online, glad i did.
Roller Blinds - Amazing Quality & Service
We were initially hesitant about installing blinds ourselves and selecting colours without the traditional consultant coming to our home. However when we contacted Chris from DIY blinds he took away all those fears. His main concern was making sure we had the right colour choice for our house and was never pushy towards sales. This meant that we ended up with the most amazing blinds for our house.
I cannot recommend Chris & DIY Blinds highly enough, their quality is suburb, customer service is on point and the quality is superb especially for the price point!
These blinds have made a significant improvement to our house and opened up our beautiful views and outlooks! Thank you DIY Blinds
Quality product and great service.
I took liberty in selecting the plantation shutters I wanted from the DIYblinds.com.au web site. I followed the online procedure outlining the method in measuring the windows. The order was placed very easily. The blinds were delivered promptly in perfect condition. I Installed the blinds easily according to the online instructions. I made an error with the position of some panels. I then emailed DIYblinds with the photo of the blinds and within minutes I recieved a response from Evan. He guided me through the procedure and within minutes I wa...s able to switch panels around by easily removing a pin in the hinges and simply turning and re-positioning panels around. Honestly the DIYblinds are quality, well priced and provide excellent service. Thank you!
Great product and service!
We had plantation shutters and roller blinds installed throughout our house this week by DIY. Couldnt be happier with the results, our windows look amazing! Ray was extremely helpful with fabric selection and organising measurements and installation. Would not hesitate to use DIY again for my next project!
I am absolutely over the moon with the shutter products recently received from DIY. They are quality products. From ordering, transport and final receipt and installation - fantastic, very happy. Thank you to tradie_lady_creative. Very pleased with transformation from old to new space. Thank you to DIY and Holly @ tradie_lady_creative
Great product and great service - real value for money!
DIY Blinds were excellent to deal with from my initial telephone call to arranging a measure and quote and install. Their follow up service has also been excellent to make sure I was happy. The installer turned up when he said he would, was friendly and professional. The shutters are of great quality and look fantastic. I originally had a quote from a local company (Sunshine Coast, Qld) for the shutters on the same windows and it was well over my budget and I just could not justify the price. One window was a bay window and the price from ...the local company for the bay window was the same price to do all the windows from DIY Blinds! I am actually disappointed that at this point in time, I don't have any more windows to have shutters installed! Dealing with DIY Blinds was great.
Excellent service, price and quality
I ordered plantation shutters, watched the measuring videos a couple of times and consulted with the lovely Shannen from DIY blinds. I received my polychoice shutters on time, watched the install videos and installed my 5 pairs of shutters whilst 8 months pregnant! I am soooooooo happy with the result!!! Fantastic quality and super easy to install. Thank you again Shannen! Angela Chon, NSW.
Excellent service, great product
Both Raymond and Jarryd were extremely easy to deal with. Nothing was a problem and from start to finish the service was impeccable. The quality of the sheer curtain is also exceptional and I would not hesitate to recommend DIY Blinds!
Chris was absolutely a legend to deal with, nothing was to much effort him and made sure we got the result we wanted. The blinds were delivered to the wrong address and chris jumped staright onto it and sorted it out and they arrived in perfect condition.
Will definatley recommend diy blinds
Superior customer service and great product
I had ordered plantation shutters for a new house from DIY Blinds. We were very impressed with Ray who was extremely helpful and nothing seemed too difficult for him even though we changed our minds on multiple occasions. Such good customer service is rare to find these days. He sent us samples by express post free of charge which helped with our decision. We decided to go ahead with the installation. The installation fee seemed very reasonable for the number of shutters being installed. The shutters themselves were a great price and suited our needs perfectly. I would highly recommended this company to anyone in the market for window coverings.
Faultless service, great product
I cannot fault the service or the product. Very professional operation, instructions are easy to follow, support is only a phone call away. Product arrived on time and as described. I installed myself with no issues. Very happy totally recommend.
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Questions & Answers
Do DIY blinds do motorised blinds as well??
we sell motorised blinds as well :)
They're not available online yet, however we're hoping to launch them early in September. With that said we've sold thousands of motorised blinds already, and if you can't wait till September, we can manually quote your blinds with either Somfy motors, or Acmeda motors. Simply email the team at firstname.lastname@example.org or ring 1300 918 390. Depending on where you live we could possibly come out to measure and install for you also.
Evan from the DIY Team.
Re quote no 13023783 [name removed] 13/01/16. I cannot keep my cable guide awnings from flying up and down the cables when windy which is common here in Maroubra. I wanted them as a slight rain blocker and this is not happening. they need to be weighted down somehow? The salesman [name removed] told me over the phone last week they are only for sun relief not a rain barrier. This is a different story to what he told me at the time of the quote. Have I been lied to just to get the job? The blinds were very expensive and operate electrically by motors. Please offer some help as he was not interested in suggesting anything. Thanks Sharryn
Hi Kittens, I think you're mistaking us for a different blinds company? We don't sell out door blinds and that quote number doesn't correlate with our quoting system.
Good luck Sharryn.
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