Veolia

Location- Melbourne. All we require is a liquid waste truck to come to our factory, remove and recycle our machine coolant, but we have been waiting 3 years for them to turn up and do it with many bookings and no shows. The amount of lost days we… Read more

have wasted breaking down our machines in readiness for their truck, only for them to not show up is heart breaking. Customer service beyond awful. Nobody at this company tells you the truth or does anything about the issue. It must be a lot harder to be this bad than it is to actually do the job they are supposed to do. If only there was someone else we could use, but until we find that other option, we will keep making bookings with the hope that they do turn up. No wonder companies dump their waste illegally if you cannot get the waste service contractor to turn up and collect it. Beyond frustrating.

We keep getting charged and our co mingle bins dont get emptied. Not contaminated and less than 1/4 full. I contacted them and they claim the bin is too heavy. A 660 litre bin that they provide that has glass bottles in it, cannot be lifted. This… Read more

means they are providing a bin not fit for purpose. And the kicker here is they tell me to pay to have it emptied and apply a futile charge for their non service. How poor is that, considering i have called and emailed each time . This is just poor. Now im looking for other avenues to try and try and get a resolution. Pardon the pun. But their responses are rubbish

We have had a Suez bin on our farm since 2017. Until Suez was incorporated into Veolia, we had no problems whatsoever. Once Veolia took over we have had nothing but trouble with billing, trying to get our bin emptied, horrendous hold times when contacting them and even now when trying to stop our service! I contacted them on the 3rd of June to… Read more

cancel our service and organise for our bin to be removed by the 12th of June. I was told this was no problem. Our bin was still there on the 12th. On the 18th I rang again to see why the bin had STILL not been removed and was told my request had been sent to accounts and was sitting with them. It is now the 30th, the bin is still here and I've been on hold for 20 minutes already (usually its 45 minutes+ so not expecting "one of their friendly team members to be with me shortly"). Update. After being on hold for 30 minutes (shockingly my shortest wait time!) I was told it is scheduled to be removed tomorrow. Not sure why I was not notified of this. We will wait and see if it actually happens. I would not recommend Veolia!

Business practices leave a lot to be desired. Threatened with Debt Collectors and bad credit rating over a $10.00 shortfall made in error which I contacted them about as soon as I was made aware by e-mail.Rang the provided number and organised payment to be added to next bill which, according to office staff was okay and was told she would inform… Read more

the relevant people. In less than 4 days from that contact I received a nasty little letter stating that unless I paid immediately or contact them to arrange payment-(which I had), Veolia would send the big bad people after me….do they ever look at their own performance? Would highly recommend choosing another company for waste rubbish removal-this company is just not worth the trouble you will end up with sooner or later!

I'll start with positive, thank you for all the times you've successfully collected our bins, which far outweighs one negative experience. However, I feel there is a systematic issue going on & as just another number of the properties serviced, I may be considered insignificant but a job well done goes a long way, so I hope someone within the… Read more

management team reads this as constructive criticism that it is. To call 5 times in a 8 day period in an attempt to have a regular bin emptied after the regular attempt failed, having half the bins contents on the footpath & the other half left behind in the bin, I don't think that's considered job done. What's more frustrating than the bin not being emptied properly, was being told that after my 4th phone call that there had only been 1 of my calls logged, whatever that means. On call 5 I gave up, it was apparent there is a systematic issue within the admin team, those on the road & also doing the task at hand in this case. Nobody wants to get frustrated & annoyed with you & in fact I'm grateful for the service but there's something amiss with your system, it's a waste of everyone's energy for a client to call so many times & for the information to keep going around & around & the lack of action is the problem here, I hope this is an isolated event.

Emma

Please do not even embark on a contract with Veolia. Have had the worst experience with them. It was taking 2-3 months to get hazardous waste removed. We were constantly calling and emailing them- radio silence from their end. You would be lucky if you get a response a week from enquiring.

If there is any possible alternative to Veolia I will use them. Please recommend alternatives to me here. Veolia have promised twice in the last month to empty our industrial bin and have not. It seems They have become a monopoly who have no incentive to deliver good service. I guess that is why they do not deliver good service.

Veolia - a waste of money – Charge for services not provided and then refuse to communicate when they are questioned. area manager and accounts team refuse to address the issue. Do not use this company.

Disappointed – These guys are a rip off. Happy to Charge fees, really bad customer service. Keep you on the phone and not answer. DO NOT USE.The WORST waste company around.

Veolia failed. 3 strikes and your out! – Called on Friday to get septic pumped and job logged. Monday nothing heard. Rang Tuesday stated I would be called that afternoon- no call. Called Wednesday they stated won’t be able to do it until next week or the week after. Called a local contractor directly who will do it tomorrow.

Thieves – On six occasions from April 2024 to June 2024 I put bins out for collections and they WERE NOT collected. Called them each time and they promised it would get done. I am not at my workplace every day so I was going out of my way to put the bins out each time as I couldn't just leave them blocking the driveway for other people. Veolia had the… Read more

audacity to invoice me for these non pick-ups. I have disputed the invoices but they keep sending them. Just incredible that you can charge people for doing nothing. On the contrary they cost ME money as I lost so much time making special trips to put out the bins. Maybe I should invoice them

Disgusting company-zero customer service-zero empathy – A disgusting company as is evidenced by all the reviews here, if I could give minus 10 stars I would. They come and collect rubbish in a neighbouring property, and then after doing that they decide to park in the next door commercial premises for 5 minutes and longer making noise. They do not give a stuff about the neighbouring residents and the noise that they are imposing on them.

Bad customer service – Bad customer service I asked them a simple question in Facebook and they blocked me. I have a right to leave a review based on my interaction with them.

Terrible – I cannot believe how this company is still functioning. They are the worst, the worst customer service, the worst at answering their phones, the worst at picking up bins and the worst at actually doing their job. I have now been trying to cancel my bin since April, they are still charging me for it. I have now been on the phone to them for 20… Read more

minutes, the phone rings constantly then goes back to the messages that "my call is very important to them" Clearly it is not. Do not get involved with VEOLIA find another company and spare yourself the angst.

Very poor Avoid unless you like been ripped off – What a shonky company. The fees are just rising constantly and are excessive. Think about this. If you keep just putting costs up for everyone then they figure most are locked in or wont notice. Customer service is disgraceful. This is a typical case of all smoke and mirrors.

Service – Trust me never use them, constantly asking to pickup daily for a week, being having this issue even though it's a scheduled pickup.After years of this crap, can't wait till my contract is out!!!

Save your money by “not” using Veolia – The service is not too bad, however, in the seven years that we have been using them their prices have tripled. Consequently, we decided to choose a more affordable waste disposal company. It was shocking that after seven years of being a customer of Veolia that they did not even offer to “match” their competitor. Corporate greed in “full swing.” Show details

DON'T BOTHER WITH THIS STUPID COMPANY – This company is an actual joke. We were previous Suez customers in Campbellfield, Melbourne. Ever since Suez merged with Veolia we are now paying so much more for our empties, customer service is non existent! We use Veolia for our general waste bin and have been trying for a month to have a cardboard bin organised to be delivered. my emails are… Read more

never replied to and it is 'my fault' as the emails are being "replied to on their end" I don't have an issue with my work emails coming or going to anywhere else. We already have an account with you so how hard is it to just drop off a cardboard bin?! we will be looking for another company as this one is just ridiculous. another fun fact, we were constantly being charged a blocked access fee because the driver could not be bothered hopping out of his truck to unlock the gate with the combination on file.

YOU ARE TERRIBLE!!!!

Unreliable, unreliable, unreliable – Wish I’d never engaged them. Minimal effort, poor service, poor response time, failure to provide adequate service and billed for service not provided.

Worst company I've ever used – missing pick ups, completely unreliable service. now going to spend more time and money as I had to change wastage company and this garbage company (literally) are trying to charge us with the breaking fee. Unreal

The worst customer service – This company caused damage to my nature strip and storm water pipe whilst removing household rubbish,confirmed by my local Council. After numerous emails a representative attend the site and asked me to provide the repair invoice from my Plumber which I did. This issue has been unresolved for over 14 months,calls and emails go unanswered. Be aware when engaging this company

Worst to deal with! Poor communication and service Do not use! – Veolia service and communication is disgusting. Inflexible, fail to return calls and we would not recommend under any circumstances.

Appalling customer service – After being with Veolia for many years I asked for my bin to be emptied and locked up as I was moving factory. They emptied the bin and left it at the old property for a number of weeks and in doing so it ended up being filled by others. I rang them to explain the situation and no care at all for the years of being a customer.