Victoria Queen
3 reviews
BUYER'S BEWARE.!! BUYER'S BEWARE.!!! This is a Drop Shipping business, the business essential does not exit in the real world, NO Communication, NO ability to make contact, NO shipping information for months. Just turned up at our door step months later with no communication. The electronics didn't even have Australian plugs they were Chinese &… Read more
did not work once an adapter was added. Quality for what we paid & what was sent to us were worlds apart. DO NOT BUY from these people, this is a SCAM.!!!
Beware this business. They don't publish negative reviews on their website despite lots being put there on 3rd party review sites. Had a package delivered on New Years Eve with no prior warning or communication about date of delivery. Package was left on a public road causing an obstruction to traffic and risking council fines (against their own… Read more
terms and conditions). Company refused to rectify, disputed council plans regarding property boundaries, and it ended up costing $1200 to have a team move it off of public land into my property (package was over 300kg).
Disappointed and blindsided by Victoria Queen’s delivery process. I spent over $15,000 with Victoria Queen, expecting premium service to match the premium price. Instead, I received a last-minute phone call with no prior email or text, informing me that my furniture would arrive the next day, while my house wasn’t even ready to move into. I had… Read more
to scramble to arrange storage and pay out-of-pocket for it.
I specifically requested delivery after 2 pm, but the driver arrived at 11:50 am, forcing me to leave work unexpectedly. The only professional part of the experience was the driver himself.
The worst part? The furniture came in massive wooden crates—not standard cardboard or plastic. These crates had to be dismantled just to fit into storage, and I had to pay hundreds of dollars to have them professionally removed. At no point during the purchase or checkout was this disclosed. Their website and shipping policy make no mention of this packaging, and their response was dismissive, claiming it’s “standard practice.” If you’re considering buying from Victoria Queen, be prepared for hidden costs, poor communication, and a lack of transparency. Beautiful furniture, yes.......but the service experience was deeply disappointing.
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