2Victorian Energy Compare

Victorian Energy Compare

2Victorian Energy Compare
1.5

21 reviews

PositivevsNegative
10% · 218 · 86%

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1.4
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Reviews

21 reviews
David
David38 posts
 

Energy quotes are invalid

Quotes are provided on the site but when you call the retailer(s), you are advised the quote(s) are no longer valid. Under Consumer Law a quote is supposed to valid for a number of days but retailers advise the quote is either invalid (no information is given regarding how long the quote is valid for) or the retailers advise the quote(s) are inaccurate and have tried to inform the site owners.
Solution - 1) On the site, advise the quote is valid for how many days from when to when so retailers cannot avoid their legal obligation and 2) On the site, advise the information is accurate as of xxxxx. If required, copy of emails regarding this can be provided.
Transparency
Cressy
CressySouthwest, VIC2 posts
 

Completely useless website

All the information is wrong. When you compare, then call the actual company the figures quoted are much much higher. I rang 3 different companies and all of their prices weee much higher than on this website. Its a govt website that is completely wrong
John
JohnMelbourne33 posts
 

Useless. Won't acknowledge any correspondence

I put in for the previous round of the power saving bonus on the 15th of March, which is BEFORE the 24th March for the current round. Then I put the second one in on the 24th March for the current round. The idiots denied the 15th of March application payment saying there is already an application in for the current round!

Countless emails to them have been ignored and complaints filed from their website have gone nowhere. Typical government scheme which is as useless as they themselves. I wouldn't bother dealing with these monkeys if you value your sanity.

William Yap
William YapGreater Melbourne (Outer), VIC7 posts
 

Poor website and false ads

I have search compare and when you click on energy provider website from the compare vic website link, the information is completely different from the actual company website. Very misleading.
Ingrid
IngridGreater Melbourne (Inner), VIC2 posts
 

Poor customer service - incredibly slow

I initially applied July 14 I then had to supply more information. No acknowledgement is made and no email to tell you what's happen. I was told every time.you.contact them you start your 20.days again
Transparency
Simon Siong Hua T.
Simon Siong Hua T.3 posts
 

Plans not found on retailer web site, error when trying to send email to Vic energy compare

Plans not found on retailer web site, error when trying to send email to Vic energy compare
Gary C.
Gary C.5 posts
 

Full of delays

I have applied for this bonus and after the 10 days quoted, I made contact to check the progress of my application. I was told it needed further investigation and another 20 business days required for that. Today, at day 17 of those 20 days, another email advising more investigation needed and another 20 business days needed for that. Now, it us spruiked, and written on pamphlets distributed by local government ministers that every Victorian household is eligible for this. What further investigation can be needed to allow 40 business days of investigation. I uploaded a copy of my bill when I applied as was required. Why promise what is not delivered?
Jeanene
JeaneneGreater Melbourne (Outer), VIC2 posts
 

Takes too long for approval

Applied over 4 weeks ago. Called them last week and was told they would raise an enquiry for my application & will take another 7-10 business days for an outcome. Disappointing on how long it's taking
Grant
GrantGippsland, VIC3 posts
 

Don't bother!

I've used this site three times over the past year. When ringing the new recommended electricity retailer, they can't match the offer that Vic Energy comparison recommends. The standard reply is that my meter is not configured correctly, e.g you are configured for on and off peak, you are configured for a flat rate etc. I always get an option that is much more expensive than the suggested plan.

I worked in IT 10 year ago when the smart meter role out was happening in Victoria. What a waste of billions of dollars when today, a power company or supplier can't accept or make a change of how my electricity is billed. e.g peak/off peak/ shoulder rates or to a flat rate.

This website is a crock of TISH!

Dean
DeanGreater Melbourne (Metropolitan), VIC7 posts
 

Doesn't Work

Can't submit my application past the Payment details section. Just get the spinning wheel of death. Wouldn't be like the Victorian labour government to create a scheme that doesn't actually work, would it! Fix it Dan!
GreyGuru
GreyGuru67 posts
 
Michael
Michael5 posts
 
Rob and Neil
Rob and NeilAlexandra15 posts
 

Don’t bother comparing because the price can change as soon as you sign up

I have been using this site to get a good electricity deal until I found out that Retailers can change their rates anytime after you sign. Yes they have to notify you of a rate change so then what do you do - compare and change to another Retailer only to have them increase their rate once you sign!!
Another government initiative not well thought through…maybe we could sign at a rate for 12 months so we don’t get price hikes?
Lucas B.
Lucas B.Greater Melbourne (Metropolitan), VIC2 posts
 

So bad

So bad, it's obviously very close to being good, its like they got 90% done then just stopped developing it. So many issues and bugs I don't know where to start.
Dad55
Dad55Greater Melbourne (Metropolitan), VIC45 posts
 

Typical bureaucratic junk

This has the facility for you to enter smart meter number and the site automatically your usage data. You can then manually enter data for gas usage for 12 months to obtain quotes for both electricity and gas at the same time. Great. Tried 3 times today and "the wheel" jus kept spinning ad infinitum until I exited the site. Sent them a message and received automated response from someone which said that they would look at the problem when back in the office in 9 days. So tried gas separate to electricity. Obtained offer ID's which don't exist according to providers website

Questions & Answers

Chris D
Chris D

I went to do the energy compare for the government rebate.
I was sent a follow up email telling me that my application was being reviewed?
How is this possible when everybody is eligible?

Dean
Dean  

You'll be approved mate. It's just government rubbish

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