805 reviews
AI reviews summary
Pros
Cons
Verdict
Econnex is generally well-regarded for its intuitive platform, competitive utility comparisons, and attractive promotional incentives such as gift cards and cashback. While the vast majority of users experience smooth transitions and notable savings, a subset of customers reports challenges regarding the fulfilment timelines for promotional rewards and a limited selection of listed retailers. Overall, consumers find the service to be a convenient tool for managing and reducing household utility expenses.
Excellent way of saving money by getting gift cards when signing up for utilities via Econnex. They are always delivered on time within 3-4 months after signing up.
I secured a better deal with an NBN internet provider when my promotional period with my current provider ended. The application process was straightforward, and I switched without any issues.
Great experience with Econnex! Found a better broadband deal in minutes, and the switch was seamless. Easy to use, transparent, and saved me both time and money. Highly recommended.
Reviews with attachments
Excellent experience to get good deal. I would recommend Econnex for recommendations of better connection Show reply
[ March 2026 – PSA / Update: This has now been resolved. So I’ve updated my post to 4 stars. ] Econnex has been shockingly unprofessional. I was promised a reissue of $150 and $100 digital gift cards after missing the original 30-day activation window due to being seriously injured and unfit for work. They confirmed this promise in writing, yet… Read more · 2
today reversed it and refused to honour their own commitment. Screenshots attached.
The company’s handling of this promotion has been misleading, inconsistent, and completely dismissive of legitimate customer circumstances. Emails contradict each other, and they show zero accountability.
If you value honesty, reliability, and actual customer service, avoid this company. Promotions like this are a trap.
I’ve been using Econnex for broadband and energy comparisons for a few years now. Honestly, it’s been straightforward and hassle-free. I haven’t encountered any issues, which is all you can really ask for when managing utilities. I used to handle these comparisons through Shopback, but over time, I switched to doing it directly with Econnex… Read more · 1
during their monthly campaigns. The process is simple enough, and it gets the job done without any unnecessary complications.
If you’re looking for an easy way to compare broadband or energy options, Econnex is definitely worth considering.
I recently used Econnex to connect with Red Energy for gas, and the experience was fantastic. The platform was easy to use, saving me both time and effort by swiftly presenting cost-effective options. A big shoutout to Shravana, who went above and beyond in assisting me with signing up for the perfect Red Energy deal. Their help made the process… Read more · 1
seamless and stress-free. If you're looking for an efficient way to find a great energy connection and exceptional support, Econnex is the way to go!
she is good ,and friendly。thanks you a lot。I feel good to talk to your staff .shiela Show reply
Very efficient and polite.The questions did not take long. Thank you
Worst service. An arrogant salesperson called. Tried to coerce me onto a plan with a retailer. Very dodgy. Shows a shopback discount and it never materialise. I signed up for the retailer directly. Later they set up another account wasting my time. Wouldn't recommend at all.
We’re sorry to hear about your experience, Milinda.… Read more
Beware! Careful providing any contact details to this company. They outright refuse to provide anything in writing, extremely disrespectful and pushy on the call. I get that their entire business relies on making commissions but there's a line between providing advice and downright harrassing potential customers. They use seemingly unlimited… Read more
landline and mobile numbers to call multiple times a day, which feels a lot like MLM scam rather than a genuine service. Maybe that's what they really are and the covers are coming off now?
Thanks for sharing your feedback, Abbas. We’re sorry to… Read more (+2 replies)
Positive reviews
Application process was easy. Website layout is clear and plain. Customer support team was diligent in explaining everything to make sure every bit of terms and conditions was thoroughly understood - discount eligibility, next steps, any changes etc. They would insistently, a little too insistently, contact you to explain things to you where it could've been an email.
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I had a great experience with Econnex as they were able to find me a better deal on my utilities, the platform was very easy to use and to see all of the details clearly to compare offers. And switching to the new providers was all very smooth and easy as well. Total no brainer.
A great service to switch electricity or broadband and get cashback at the same time. It certainly helps with the ever increasing power prices. The process is quick and straightforward and your energy is changed over within a day or 2 usually. The only issue is I've had an issue with Topcashback not tracking correctly. From Shopback I never had… Read more
any tracking problems.
Hope this can be fixed to make it a truly seamless process.
I also wish they had access to all energy providers. There are times when the best company is not available on their platform.
Negative reviews
I suffered from an overzealous pushy Econnex agent forcing me to take up their offer for electricity, even after I advsed we had already changed our plan with the same electricity retailer. She did not listen to what I told her and was so arrogant and signed me anyway. I wrote to my electricity retailer via their website reviews, complaining and… Read more
they removed all reference to the Econnex deal from my account back to what I agreed with them. The flow on problems are still continuing with the power distributor because of Econnex's interference by changing my account. If you get called from Econnex just hang up.
We sincerely apologise for this experience. Please… Read more
Econnex provides a good range of options while comparing electricity plans. I've used them a few times, especially when they have a promo going. If you sign up to a electricity plan using Econnex when they have a promo going on, you could get a gift card. The annoying part is sometimes the gift card isn't sent and on contacting support you get… Read more
told there was no promo or something else altogether. I recently had this experience where I signed up during a promo and didn't receive the gift card. I contacted support and didn't get the a satisfactory response. Disappointed that the gift card never came through.
We’re sorry you didn’t receive the expected gift card,… Read more
The jury is still out. I’m not sure what happened but the estimate and the bill were very different prices. It’s only been a month during the most expensive time of the year but the connection and sign up were very easy.
Recent reviews
I had a great experience with Econnex. The process was straightforward, and the team made switching my energy plan simple and hassle-free. They were professional, responsive, and took the time to explain the available options clearly. I appreciated how easy they made it to compare plans and find one that suited my needs. Overall, excellent… Read more
customer service and a smooth experience from start to finish. I would definitely recommend Econnex to anyone looking to save time and potentially reduce their energy costs.
Overall experience has been positive. After being w an electric energy provider for many years, it was helpful to be able to have an ‘apples for apples’ comparison and the switch was efficient. Both new and old providers cooperated. There was a small glitch at the beginning of the process, but it was resolved quickly. Haven’t seen the promised credit/gift card yet, but it’s only been a month since the actual switch date. Cheers
I used Econnex to compare a few different energy plans, and it made the whole process much easier. Once I picked a plan, they handled the switch and I didn't have to deal with my old provider. Everything went smoothly, and the transfer was quick and hassle-free.
Great experience using Econnex to compare energy plans. The process was easy, offers were clearly presented, and switching was hassle-free. The bonus offers were a nice incentive. Just make sure to compare the actual rates and fees before committing.
Find out how Econnex compares to other Energy Comparison Websites
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Found Econnex yheough my employers rewards platform. It was easy to use to compare energy retailers. I signed ups the AGL as they had a $250 welcome credit with sign up. The credit was supposed to be applied by the 17th of July but there was a delay so then it was supposed to be done by the 30th or July, and then there was another delay and now I… Read more
am told it will be done by the 3rd of August. I have called Econnex 3 times to follow up about this and the service has been fantastic and responsive. Fingers crossed this offer was not ‘too good to be true’. As long as I actually receive my welcome credit I would reccomend Econnex to compare.
Econnex helped me to connect smoothly to my new energy provider. It is easy to compare and switch to another provider. I like that they sometimes give extra incentives to switch so it makes it more worthwhile switching through their platform to save that bit more.
I had a great experience using Econnex. The website was easy to navigate, the comparison process was straightforward, and I was able to find a suitable energy plan quickly. The information provided was clear and helped make the decision-making process much easier. The switching process was simple, and I appreciated having different options… Read more
available in one place rather than contacting providers individually. Overall, a convenient service that saved me time and effort.
I'd happily recommend Econnex to anyone looking to compare energy plans and find a better deal.
Econnex helped me to connect smoothly to my new energy provider. It is easy to compare and switch to another provider. I like that they sometimes give extra incentives to switch so it makes it more worthwhile switching through their platform to save that bit more.
I used Econnex to compare health insurance and was impressed with how easy the process was. They helped me find a very competitive NIB policy that offered great value for the level of cover I needed. Comparing different options was straightforward, and it saved me a lot of time and effort. The whole experience was smooth, and I feel confident I… Read more
chose a policy that suits my needs at a good price. Highly recommend Econnex if you’re looking for better value on your health insurance.
Very easy process to compare the energy providers and choose the best you think. They provide detailed comparisons from different providers, does all the hard work of switching the provider without any hassle.
EConnex is a handy platform that assists in sourcing the most suitable energy and gas providers. I love their online comparison tool that has immensely helped me several times to narrow down the best electricity plans. The service is convenient, concise, time saving and incredibly easy to use.
I recently used Econnex to compare electricity and gas providers and had a great experience. The website was easy to use, and comparing plans side by side made it simple to find the best value for my needs. The switching process was straightforward, and I was able to secure a better deal without spending hours researching different providers. I’d definitely use Econnex again and recommend it to anyone looking to save on their energy bills.
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Thanks for your review, Francis! We’re glad you found the process efficient and our team polite.