Econnex

I signed up for the AGL $250 gift card Ozbargain offer on 26/11/2025. As the T&C stated that the GC will take up to 4 months to arrive, I waited until late March and contacted Econnex. After a few emails between Amar Sharma and Joanna Canlas, both agents insisted that the GC was delivered. I checked my Junk box/Deleted item, nothing was found.… Read more

I searched the keyword "Karta", no result. And, I didn't received the delivered SMS message as well.

Although I repeatedly mentioned it has never arrived, Joanna believed that she solved the case and closed the support ticket.

I got scammed by Econnex and will not trust these people again.

The offers are a complete scam, they offered a gift card for signing up and stay connected for 90 days, it’s been 5 months and I have been following up but no response in relation to proving gift card, it’s a scam and waste of time.

I signed up for an NBN service with an ISP through Econnex for my primary residence in WA. They signed me up for a service for a seemingly random address in Victoria. The ISP charged me $300 for a new NBN connection fee and refused to waive it. What a mess...

20303 Tiffany, that's her ID I think..... She's so helpful.... sorry if I always asked for you whenever I needed some help.... you're an awesome, friendly and really good customer service now we are at ECONNEX with most of everything..... its because of Tiffany! Mobile-NBN-Electric! :) Show reply

Still have not received sign on giftcards after 4 months. Horrendous customer support when things go wrong but great if you receive sign on giftcards. They will give you the runaround. Zero accountability from service reps. Update: service rep Amar ftom Econnex has called and confirmed eligibility for giftcards and I am thankful to him for being… Read more

very pleasant throughout and for helping to escalate and resolve this. I have re-rated to 4 stars from 1 stars.

We used Econnex in the past and had some problems once. We were contacted by support and we found them very good, especially Lakshya who is professional, knowledgeable, polite and patient in explaining things and has helped solving issues. Show reply

Received two of the three gift cards from the signing up to Electricity, Gas & Internet. Never got the one for Internet. No response from support, but only fair to report that I did at least receive 2/3 of the promised signup bonuses.

Further update: Econnex refused to honour the gift card. I advise anyone who's reading the reviews here and who's in the same boat as me file a complaint at ACCC, leave a 1 star review (pity you can't leave a zero or minus star) and a 1 star Google review Update: This hasn't been resolved since mid March. I have filed a complaint with ACCC.… Read more

--------------------------'------------------------------------------ I switched to agl gas & electricity on Econnex website on the same day in late Nov last year. I got my gift card for electricity but not for gas 3 days ago. I contacted Econnex, and the girl asked me to give her a gas invoice, which I did. She came back saying I only remained active for 28 days so I'm not eligible for the gift card. This is ridiculous. This is the only bill I've received so far. It's bizarre that she took it I cancelled my connection. Since Econnex was running a promo campaign for agl, shouldn't Econnex contact agl if I'm still connected instead of asking the customer to provide an invoice? I found this girl lacks common sense and extremely unprofessional. Econnex has a bad name on Ozbargain, and she's made it look even worse.

Very hard to actually get the giftcard unless you have a havit to search your spam mail box up side down quite regulary. Signed up a deal in May. The deal was to stay for 45 days with plan to get the giftcard, but there was no date when I was going to receive the giftcard. After quite a while - I don't remember the date but I think it was August… Read more

ish which was well over 2 months with the new plan - I sent an email to customer support to ask when would I receive the reward. They stil could not tell me when but just told me that I have to wait. I completely forgot about it afterwards. When I was searching the spam folder for something else in December, I found the giftcard email sitting in the spam folder from September. It was from a very suspicious looking email address. I would have been more concerned if the email had not been filtered as a spam. Tried to activate it with the link included which did not work because 30 day activation period passed. Contacted customer support again, and only was told that I cannot get the gift card any more because 30 day activation period was passed. I will never deal with these guys again.

Edit : After 2 support tickets - because the first ticket was already closed, customer support team had to open the second ticket - I received the giftcard in the end took more than 6 months. Everything worked out OK in the end, at the least for me.

I recently used Econnex Comparison to sign up to a 'bonus offer' with AGL for electricity and gas expecting the offer on their panel was based on an independent and customer‑focused recommendation. It tuned out that AGL’s “Smart Saver” plans were poorly suited to my household’s actual energy profile and significantly more expensive than other… Read more

available offers.

The core issue is that products marketed by Econnex appeared to be based on their retailer panel, not on what was genuinely best for my situation. Commercial comparison sites typically only show plans from retailers who pay to be listed, and this can lead to recommendations that don’t reflect the full market.

If you’re considering using Econnex, be aware that the recommendations may not reflect the best options in the market — especially if you have solar or specific usage patterns. Do your own modelling or use an independent tool to verify the results before committing.

I hope my experience helps others avoid the same misalignment and make more informed decisions about their energy plans.

I would very strongly NOT RECOMMEND Econnex and any associated promotions. I am in the process of moving to better plans thanks to the Energy Made Easy government website and some modelling courtesy of AI. A very easy process and saving me over $800 per year compared to the plan marketed by Econnex.

Steer clear - use the government's comparison website for gas and electricity.

Was chasing around looking for some energy comparisons. Didn't realise that leaving my details was going to result in a call as I was happy to do my own research. Really pushy. Kept trying to get me to sign up on the spot. Refused and ran a range of companies through my own calculators. The recommendations Econnex made were not the best option for… Read more

me when it was run through an actual billing data comparison.

They called back the next day. Actually I think I have clocked up six phone calls in two days and don't believe I am off the list yet. After informing them that I'd found a better option and which company I would be going with they then said "Well this is why we were calling today. That is exactly the offer we were going to tell you about".

While their recommendations were better than the option we currently had, quite obviously there are significant sales targets and I suspect they also have providers that are preferred due to kickbacks rather than the actual best offer for the customer.

Would highly recommend you consider whether you want to leave your details with this website. In my experience you get better outcomes without being added to some kind of sales list. Even though I had determined the best company for us I would still have been happy to let the rep get a "kickback" but it's all just way too pushy so I'll be blocking the number going forward.

Econnex appears to be a ghost company in Australia which operates via a Filipino call centre. From my experience, the call centre staff are ignorant / arrogant / untrained / unhelpful / unaware of Australian conditions. I would have selected NO stars but without selecting at least one its impossible to submit a review.

Worst experience with this provider - signed up via cashrewards with a promise of $150 cashback.....but NOTHING! No help in sorting out this problem. Off shore call centre is a JOKE - roosters crowing in the background!!!! Deal with providers themselves and not this pack of scammers!

One of the representatives connected the wrong address(my neighbour’s) to my newly contracted gas bill despite the correct information that has been given multiple times in the call.

Unfortunately, the way your policy is set up seems to benefit the company more than the customer. The name of the company and the email address you used did not match, which makes it very easy to miss the voucher email. I also don’t understand why the voucher should expire within just one month. This feels like it is intentionally designed in a… Read more

way that increases the chances of customers overlooking it, which ultimately benefits the company rather than the customer. It’s a shameful reflection on Econnex Energy Comparison.

You are making money by deliberately designing a system where people miss out on vouchers through misleading sales tactics.

I don’t care if you hide behind “terms and conditions.” A one-month expiry link is nothing more than a trap as fraudulent as taking money straight from people’s pockets.

I assume most customers who use your service end up receiving nothing, because that’s exactly how your system is built — to fill your pockets while pretending to offer value. I contacted the support team and didn’t get anywhere Your customer support won’t resolve this, and I know this message will never reach the executives behind this exploitative model. But you should be ashamed of running a business built on deception.

It is misleading in that not all energy providers are in their partnership programme. I measured their quote against my current provider and found that they could not match it and it was not their partner. Conclusion; they do not offer you the best rates in the market. Show 3 replies

I've used Econnex three times now to compare electricity and gas providers, and each time it's been a smooth, time-saving experience. The platform is incredibly user-friendly and takes the stress out of searching and comparing deals manually. What makes it even better is the ShopBack integration—getting cashback has been a real financial relief… Read more ·  1

during tough times. Econnex has helped me make smarter choices without the hassle, and I genuinely appreciate how helpful and efficient the service is. Highly recommended!

I recently used Econnex to compare electricity providers and was impressed with the experience from start to finish. The platform is user-friendly and made it simple to view and compare different plans side by side. It helped me quickly identify the best option to suit my needs, saving both time and money. On top of that, Econnex offers generous… Read more ·  1

rewards, making the switch even more rewarding. The whole process was smooth and hassle-free. I highly recommend Econnex to anyone looking for an easy and reliable way to switch energy providers.

Econnex gets great connection with people and helpful, efficient for the service reach ! I really satisfied with the help switch my gas and electricity provider. I will recommend to my friends! Show reply

Excellent Service and Competitive Rates! I’ve been with Econnex for a while now, and I couldn’t be happier with their service. The switch was seamless, billing is always accurate and easy to understand, and their customer support team is genuinely helpful and friendly. On top of that, their rates are very competitive, and I’ve seen a noticeable… Read more ·  1

difference in my monthly bills. Highly recommend them to anyone looking for a reliable and transparent energy provider!

Had a phone call today from energy Australia about changing our electricity and gas services I was really happy about the tariffs they were offering so much better than our current plans so signed up on the phone easy procedure and a great sell Show reply

It is a cool platform to check offers from different energy, internet and mobile plan providers. We can check different combinations as per our needs. They verified my current plans and offered me a very good deal. I recommend Econnex as the best utility comparison site with offers, deals and combos. Show reply

I went to Econnex through,Shopback Very easy to pick the plan that was fight for me .(saving me alot) Shopback has already been tracked . It was well worth a look. Show reply