GoSwitch

Cold called by GoSwitch with the promise of lower fees. I was mislead and diceived into thinking theyd put me on a lower rate. When my bill arrived, no switching incentive and energy rates more than 5% higher than original. Crooks.

Go Switch are an excellent company. They provide detailed explanations and easy comparisons of the plans available. I have dealt with Ronnie twice and have always been happy with the outcome. Ronnie does call on mobile number & given the amount of scams, i do ask Ronnie if i can call their office number and then be transferred to him. There is… Read more

never a problem and i always get through to him. I have today transfered to a cheaper plan with my existing provider.

Ronnie suggested i have a chat to James about my Private Health Care. I have been with the same provider for 12 years and pay $176 p/m. I never really thought to check my options. After a thorough chat with James, i switch to another provider who offers the same Hospital and slightly better Extra for $35 less per month. There are no waiting times. I always assumed if you change, you have to wait 12 months, but that is not the case.

Thank you very much Ronnie & James.

I spoke to Jordan who was lovely and kept me with my same provider with a $250 credit. I see there are a lot of mixed reviews here. It all depends on the customer service person you get which determines the experience you get whether positive or negative.

Just got off the phone with Jordan who provided a first class all round service in very quick time. Professional, clearly annunciated and easy to understand in very quick time.

I made an online enquiry with Go Switch to move my electricity and gas to another provider. A consultant phoned me back and said that Origin would be significantly cheaper. Origin was slightly cheaper for gas but definitely not for electricity. Re: electricity, over the phone the consultant quoted rates less than what I am currently paying and… Read more

said that there was also a very cheap off peak tariff but they didn't tell me that my meter is single tariff. When the gas proposal arrived by email outlining the rates but I didn't receive the electricity one, I became suspicious and after phoning Origin Energy they confirmed that I had been misled as to the rates. I phoned Go Switch half a dozen times to sort it out and no-one could resolve it without consulting another department and getting back to me. I wasted half a day trying to cancel the electricity changeover. Not impressed with my experience.

All I did was want to find a cheaper deal. The 5 quotes they offered started at over $50 more than what I am on now then kept going higher. I made the mistake of putting my real phone number in. They have now called me 4 times today!!! I have blocked it and they still keep calling. That is harassment and I’m pretty sure illegal of a business to call that many times in a 12 hour period. Do not put your details in!

Absolutely terrible company. I spoke to someone 2 months ago and was supposedly given the best deal. Told that they will switch providers and the energy company will contact you within 10 days with a welcome pack. 2 months later I still receive a bill from my original provider. I contact Goswitch today as I’m frustrated at the inaction and was… Read more

told by the person on the phone to calm down as she won’t be talk too by me about my frustration at 5:00 on a Friday afternoon. WTH. If this is how a company is to provide a service I will definitely not recommend going through this company for anything. I will do it my self which in hindsight should have done in the first place. 0 stars for service if I could.

We were told we would receive a change of plan sign up bonus of $255.00 as promised by a representative at Go Switch, we were already with origin energy, and the representative said just by changing the name of the plan with Origin energy with the… Read more

same rates we would receive a $255 credit.i rang Origin Energy and they said because it was signed up a third party, the credit comes from them , meaning Go Switch.This company Go Switch is a totally scam,did return calls , did not reply to emails, totally ghosted us after getting their kickback from Origin Energy, and wasting our time, do not use them.

Im using goswitch for over a decade now. Have a super low bills for electricity and gas. When others pay 1000 a quater i pay 410 with rebates 2025 my quaterly bills are around 280 for 3ppl in townhouse with 3air cons going non stop. Highly recommend. It takes around 10 minutes to set up on the phone with them to change plan.

They won't compare pricing on the website - insist on calling you back at which point its a HARD sell tactic! – I jumped on the web to compare electricity and gas prices and this website was the first one to jump out, encouraging me to use their service to compare prices. And then the person called up, basically insisting that I agree to sign up on the call after they shared the "cheapest" pricing (or their version of it). And I quote he said "we are not an… Read more

information service" - well comparing electricity prices IS an information service. Or else just say you insist on connecting a service during your callback so I can reject the proposal stop wasting my time.

Harassment experts – Go switch rang me three times a day for 4 days. I called them to ask them to stop calling me. Two hours later, I received a call from them with nothing but dead air. Trolling me.

Loose your Everyday Rewards link with Go Switches Renewals and not mentioned – Whilst I thought the Go Switch lady helping was pretty informative I have just found out that of the 5 accounts with Origin, 4 where (Origin renewals) and (1 Origin New) that I am no longer LINKED to my Everyday Rewards Points :( I only called Origin today to make sure my added new account was linked and this is how I found out. I just want to… Read more

make sure that People are Aware !! and I will need to have another look at everything (of course nothing surprises me anymore)

Not helpful – I was really disappointed. The team member was actually really rude and spoke as if I had no idea what I was talking about. I hope they do screen their calls.

Beware – Pressured into signing up then when said wanted to contact current suppler to find out about my credits was then pressed again to sign and I said think on it and do my call the salesperson got real bitchy saying I should have done all this first then hung up. Would not recommend and I went elsewhere and got a better deal anyway

ALERT – GoSwitch approached me while in the chaos of moving. Their service seems good and reliable at first. However, I found out after I moved properties that the request for moving in/out has not been completed, I was charge several external fee for switching properties. They ended up opening a new account on my partners name and we had 2 accounts… Read more

running at the same time in the old property and the new property. Lack of clarity, professionalism and training from their team. I STRONGLY WOULD NOT RECOMMEND THEIR SERVICE.

They just hang up on me!!! – They contacted me. I asked for their best deal and said that I would check also other companies. I was told that they already know the best deals and there was no need for me to check. When I said that they just told me they only compare some companies and not all and that’s why I would do my own research as well, they just hung up!!!! Very rude customer service !!!!

Terrible – Go switch call centre were real friendly when the call started. I was told agl would give me a $50 credit off my bill if I signed up - didn’t happen - once I’d signed up the man on phone lost interest in answering any questions and told me ‘gotta go got other people to help’ and hung up. Do not recommend.

Be careful – They ring and pestered me a lot. then I finally gave in and trusted them with my electricity bill. I had solar power but he told me id save around $35.00 if i stay on the plan im on, which didn’t make sence to me. My bill came in and was $195.00 more because agl told me i made a lot of energy but didnt get the benefit from the solar saver… Read more

plan. Thanks to goswitch. I think they should be called gostitch as they stitched me up good.

I hope they leave me alone now. As i rang and told the supervisor but of course they going to back themselves.

No customer service at all – I have been offered to switch to a better Electricity deal with Origin. I have been following up with phone calls and emails to "go switch". Every time they tell someone will call back, but no news after. I ended up being put into a generally available plan which is a dearer one. Very bad experience and false promises.

A big thankyou to Vanessa – A big thankyou to Vanessa from goswitch who helped me today change providers and get a GREAT deal she did absolutely everything for me so I had nothing to do and truly recommend them for new providers

Excellent Service, will use again – Used their services recently to compare electricity and gas providers. The consultant was prompt, clear, patient, courteous and well mannered. Very happy !

BEWARE – quoted by GO STITCH around $1100 per annum based on a current bill which are usually consistent each month and switched to that supplier, bill came in very much the same as previous supplier $2000 per annum,

Very untrue offers – I was offered a deal with energy Australia and i did ask if there was any deals that would offer a cash credit to sign up and i was told there defiantly was no offers offering credit rewards. use the cooling off time i found credit deals on the energy Australia site call go switch to ask about what happen and was cut off then i call back only to… Read more

be told your account would be cancelled right now and said go and sort your own deal out. THESE PEOPLE ARE NOT WHO YOU WANT TO BE DEALING WITH THEY WILL SAY ANYTHING TO GET YOU TO SIGN WITH THEM BE ON YOUR GARD AND DO YOUR HOME WORK.

Failure to Provide full disclosure – When I made an enquiry about transferring Gas and Electricity Go Switch rep. focused entirely on Dodo's cheaper Gas plan and ignored Electricity prices which were worse than what I was getting from AGL (sucker me for thinking GoSwitch was looking after my interests). On calling them back after I discovered the truth, they simply hung up. Then… Read more

trying to exit the arrangement with Dodo within the terms of the Contract (i.e. cooling off, cancellation form, telephone advice, hard copy and email) Dodo refused to act - even failing to act on request from AGL for my a/c to revert to them.

Dreadful customer service – Tried to get rates online and they wouldn't provide. Guy called me 2 days later at a not great time and wanted me to agree to a contract within 5 minutes of the call, without providing me the rates first. As soon I wouldn't agree became abusive and when I said I wanted to complain just hung up. Tried to call back again to complain, and the new guy… Read more

said unless I was going to sign up for a contract now he would need to 'love me and leave me', then hung up. Clearly a call centre full of commissioned staff who are only interested in talking to you if you're happy to agree to a quick sale without asking any questions. Wouldn't ever go near this company again - No point when you can get better rates with better service elsewhere. Complete waste of time.

Data miner collectors – Ask for your personal infornation to give yiu a quote instead of supplying ine on thier site. This is how data mining collection works. I would be very wary of any site that asks for personal information as a call back.

Customer service issues – My number was provided mistakenly and this business called me five times in one day. Be prepared to be hassled once you give them your details. When I finally answered the following day and they realised I wasn’t who they were looking for they immediately hung up on me.