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GoSwitch

GoSwitch

1.4 from 33 reviews

Reviews

1.4

33 reviews
5
(2)
4
(0)
3
(1)
2
(2)
1
(28)
  • Transparency
    3.3 (3)
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WWVS77

WWVS77Sydney, NSW

  • 2 reviews
  • 1 like

Easy, Simple and Great Communication!

published

Online form filled and received a call same morning. Easy and simple information required and preformed the provider charge for me. Compared, updated details and change over energy package with 5 minutes! Highly recommended!

Transparency
Ian C.

Ian C.Victoria

NBN connected - So fast and hassle free!

published

I just connected my NBN through Go Switch and could not be happier! Signing up was quick and easy over the phone. The router only took around a week to arrive in the mail and the technician came shortly after to hook it up. I had constant text messages keeping me informed every step of the way. The speed of the NBN is unbelievably fast too! 5 Stars!!!

Transparency
Liz

Liz

  • 3 reviews

Goswitch is it a scam?

published

I filled in the form on the GoSwitch website enquiring about the best plan for my new house I will be moving into shortly. I immediately received a call from a staff member who seemed to be asking all the right questions and giving information so I decided to accept a discounted AGL plan. He then told me they would email a quote and I would have a 10 day cooling off period. I am very concerned that the quote hasn't come through, and the when I try and call the number, there is a recorded message saying they can't take my call right now. in the meantime I have given out my new address for the service to be connected, and now wonder if this is really identity fraud!! is there a number I can call to report this?

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RHM

RHM

  • 4 reviews
  • 1 like

Dated 4/9/19 - “GO SWITCH” IS A DEVIL IN DISGUISE!!

published

Staff are big bullies!! 15 min ago I asked to speak to their manager & staff kept disconnecting my phone repeatedly.
Staff phone twice daily to bully people who are not interested

September 5th 2019 Update: Staff who keep bullying

Even after you tell them you are not interested in their service they keep phoning you two times daily! When you ask to speak to their manager they hang up

Transparency
Marian

MarianSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Website is poor and dysfunctional

published

Website is poor and it will not let me past if I don’t select terms and conditions but it won’t allow me to read T & C. Load of rubbish waste of my time which Is important to me!

Audrey au

Audrey auSydney

Operator hang up on me

published

Not being truthful. Operator hangup on me.
Give various reasons and have to wait 6mths before the switch take effective.
Sales person was pushy and didn't listen to customer's query. He just wanna sell.

Allen

AllenWestern Australia

Worst experience ever

published

Do think twice before you filled in your contact details. I got a wake up morning call from this ‘effective service’in the early morning by 6:10am(WA). I couldn’t believe that after I query” do you know what time is it now ?, I never expect a sales call from a simple online inquiry for a quote”. They still want call you back at later time........ Then lied to me that there is no supervisor at the moment as all in the meeting. Ends conversation by said “it’s not your fault, just your company didn’t trained you well.” and hung up.
.....then I am here to warn the potential victims by this unexpected poor experience.

Calling non-stop

published

Checked online Monday, got a call before I finish the website (within 2 mins). Then, got at least 2 calls everyday after Monday. Told them I have already signed up and still called, told them I am sick and still called, told them I opt out and still called, told them remove me from the database and still called. Screamed at them for keep bugging me and they said "you'll receive one more call for .... ". I'm not sure which part of "NO MORE CALL" that was hard to understand.

Just keep ringing even when you've switched

published

Provided incorrect information.
After having 'switched' due to direct contact with energy retailer, Go Switch keep on ringing.
PAINFUL company obviously with no IT.

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Thuya Z.

Thuya Z.Sydney

  • 6 reviews
  • 5 likes

Harassment Beware

published

They literally kept calling me several times a day claiming they can switch for a better provider with discount but didn't even specify the exact amount. Stay away from them.

Rene

ReneWetherill Park

Doubtful

published

Theyalways call me every and in the course of the information asked my personal.details. I don't know how relevant the information they asked for energy provider. this is the phone number 03 9081 4400. I doubt they are in Melbourne.

Zoe

ZoeGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Harassing Me!!!

published

Called me so many times over and over, even after I put in that I didn't want to be called.. I block one number, they call with another.

Jude

JudeSydney

  • 3 reviews
  • 1 like

Telephone hard sell- buyer beware

published

Unsolicited phonecall. Intrusive questions. Offered a 25% discount on an undisclosed base price. Then refused to answer my clarification questions. The caller became quite irritable when I asked them to spell the name of the company again so that I could check the company name on the internet. I had to be persistent to eventually find out that the company name was "Select an Offer". Frankly, just best to hang up when someone you don't know addresses you by name then rapidly and aggressively starts asking personal questions.

Beware Identity Theft: They requested my passport number

published

The telemarketer insisted I share my passport details to switch and save up to 24 percent on my energy bills. When I refused to share my personal ID details-they offered no other options. They tried to convince me that of their legitimacy but I was not convinced.

U9700528

U9700528AU

  • 4 reviews

GoSwitch aka Select An Offer abuse telemarketing rules

published

2 calls yesterday, 3 calls last week, all from GoSwitch wanting to talk about electricity offers. I had to push to get their company details, and he incorrectly gave me the wrong web site yesterday. I had to challenge him to get the correct information, which according to ACMA is against telemarketing guidelines. Honesty should be paramount. I'm now having to write them a letter - yes, a letter - to officially complain, as is their policy on their web site. I'm also now going to every public web site since they won't engage via anything but letter, to share their misuse of my information. How can multiple calls a day help their brand and cause?

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SR

SRSydney, NSW

  • 11 reviews
  • 20 likes

Scam callers

published

Beware goswitch are Scam callers that keeps calling and hung up immediately the moment you pick the phone up. How to report this??

Straight up harrassment

published

Stop calling me you scum. 5 times a day, every day. Go away you filthy bottom feeders. Enough is enough.

J9

J9Greater Melbourne (Outer), VIC

  • 62 reviews
  • 53 likes

HARRASSING USELESS MORONS - DO NOT GIVE YOUR NUMBER UNLESS YOU WANT TO GO CRAZY

published
1 comment
J9
J9

Dodgy

published

Absolute scum. Call after hours and never ending harassing phone calls. Do yourself a favour and dont ever look at there website or even think about going through them

Simon G

Simon GShellharbour

  • 2 reviews
  • 2 likes

Absolute pests, can't get rid of them

published

I made the mistake of calling this company to get a better electricity rate. I switched and was happy but now I regularly get calls from go switch. They'll go a few weeks without calling then I'll get called every lunchtime on my work phone for two or three weeks. They'd pester me in the evenings too on my home phone until I changed my phone provider and number. I've blocked the number on my mobile as they were calling me on that as well. I wouldn't mind but I was still in my 2 year contract period when they were calling me to switch again. This company are absolute pests and I certainly would not advise anyone to use them.

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