Incredibly helpful and insightful
I was struggling to find the best electricity and gas provider for my household so I contacted GoSwitch. From the very beginning I was helped and listened to. I was told what the best provider would be and was given all the relevant information. I asked about a different provider I read about and GoSwitch compared the two for me and the one they originally recommended was the best. I am very pleased with their service and would 100% recommend them.
I have been dealing with Go-switch the past 2 weeks, they have over promised and under supplied. Firstly, after providing all my details they offered a gas plan with AGL that wasn't available in the building i was moving into! Secondly, offered and promised we would have internet connection with DODO by the time we moved in, then when they were unable to provide the service they PROMISED proceeded to start to back-track and rescind their responsibility. When we escalated this to their supervisor/manager she promised that the mater would be reso...lved and would confirm in writing and a follow up call the next day...........................still waiting!!! I recommend steer away from Go Switch more trouble than they are worth. No care and no responsibility.
Consultant Ellie was polite, professional and very helpful in getting us the best deal. Everything was explained in everyday language with further explanation if required. Consultant Ellie also supplied us contact numbers so she can be of assistance in the future.
After a short browser search, Ellie called almost immediately. Very friendly and helpful and had me on the best plan ready to be connected within 20mins.
Also great to know I can contact her directly with any future inquiries.
Great professional service.
Geniune deal and great people
Saw an advertisement on Instagram for Switch to save power. I was a little sceptical but filled in the forms to see what I could save.
I received a call from Ellie almost instantly. I wasn't expecting contact so quickly. I said can you phone me back at 3.00pm which she did at exactly 3.00pm.
We spoke about my usage and what I was looking for, which was to save on my power bills.
After about 20min of checking Ellie came back to me and AGL was my best option, my current provider. Ellie was able to get me a slightly better deal with AGL. So j...ust a form filled in and about 30min of my time and I've saved money. It cost me nothing and saved me some money. Ellie was very polite and genuine throughout the whole process. I'd highly recommend switch to get you a better deal.
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