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Victoria's Closet & Co

Victoria's Closet & Co

 Verified
Victoria's Closet & Co
3.8

10 reviews

Positive vs Negative
70%30%
Warranty Claim MadeYes · No
10 reviews
Helen
HelenNSW
  Verified

It is so incredibly difficult to find good clip on earrings anywhere these days, so I am so grateful to Victoria’s Closet for making them. The quality is amazing, and their team is super responsive and helpful. I truly hope they keep selling this product for as long as possible because I will definitely be buying more. Show details

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Samantha
SamanthaVIC
  Verified

I honestly can’t believe I got a custommade ring for under $100. It’s exactly what I wanted, and the quality is so much better than I expected for that price. They helped me design a custom ring with my husband’s name on it. It’s rare to find a shop that actually takes the time to help you design something personal without charging a fortune.

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Zoe
ZoeVIC
  Verified

I got some clip on earrings from Victoria’s Closet, which was a huge win. It’s surprisingly hard to find decent clip ons in Australia, so finding a shop that actually stocks them (and makes them look good) is a relief. The customer service was great, too. I sent an email with a few questions and got a really fast reply, which made the whole process feel way more reliable. Show details

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Belinda
BelindaNSW2 posts
  Verified

The first necklace we ordered turned black in 3 days. They did offer to replace it which was great, but the second one arrived in the box, broken. They also offered to replace that, when it was sent back, it was already tarnished in the box having never been worn. All of this has taken 4 months. Absolute waste of money. Don't do it. Show details

 Follow-up  · Answer to questions. - No idea what caused the tarnishing - the second one arrived tarnished, brand new, in the box. The chain looked ok, although it was not attached to the name pendant, but the name pendant was already turning black in the box. - the box was not damaged at all - the refund was only made after posting this review. The initial communication was really good - then non-existent

Victoria’s Closet & Co
Victoria’s Closet & Co    

Hi Belinda, Thank you for sharing your… Read more (+2 replies)

Ms A King
Ms A KingSA3 posts
  Verified

I ordered the name necklace and delivery has taken 32 days and counting… The website says orders of this kind will arrive in 10 days (I’m assuming that’s business days). But I’ve been waiting 32 days (23 business days) so far and not getting anywhere when following up with the company. Absolutely stay away. Do not recommend. Show details

Victoria’s Closet & Co
Victoria’s Closet & Co    

Hi [Name Removed], Thank you for your… Read more (+4 replies)

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Emily
EmilyQLD
  Verified

I ordered a name necklace for my mother. She absolutely loved it. The delivery was impressively quick, arriving in two weeks. Their customer service was also very responsive and helpful. I will definitely be ordering from them again. Show details

Maggie
Maggie5 posts
  Verified

Great customer service. Jess was very quick to respond and was 100% committed to delivering customer satisfaction. Thank you. Show details

Annie
AnnieVIC
 

Best clip on earrings in Melbourne – Best place for get your clip on earrings in Melbourne

AJBR
AJBR6 posts
 

SLOW. Ordered 4 weeks ago and still not dispatched – Terrible customer service. Promised a time frame of 2-3 weeks. Then let it sit in the store for a week before dispatching it! I ordered 4 weeks ago and it STILL hasn't been dispatched?? Shocking.

Victoria’s Closet & Co
Victoria’s Closet & Co    

Hi Jenn, Thank you for sharing your… Read more

We K.
We K.QLD
 

Friendly staff – They offer express shipping to Brisbane. Such a responsive reply on email. I like how they sell good quality jewellery in a reasonable price. Show details

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