Videoguys Australia

Rude staff, wont refund full amount due to them charging a 15% restocking fee – Purchased a tripod, the tripod is pretty flimsy, I have a sony A7 and a 70-200mm lense that i wanted the tripod for. The tripod head kept dropping slowly, which if you are a photographer is a nightmare $5500 camera and lense verses a $380 tripod. Im looking out for the $5500 everytime. Asked for a refund got told they were busy, they said they… Read more

will charge 15% restocking fee. The average Australian hourly rate is $25 per hour, they are charging $57 to put the item back on the shelf. This is robbery. They are an absolute punish to deal with, not once has any team member been polite. Read the reviews everyone of them state their rude behaviour.

Get this the store credit can not be used due to their website being out of stock on 95% of the items they have listed

Reported to ACCC waiting to hear back.

STAY AWAY FROM THEM AT ALL COSTS

Product & pricing okay... freight cost ridiculous – Previously bought a few things from VG & found their pricing & range okay. I will however no longer shop with them due their extortionate prices for freight. Example - I am presently looking at an item with a $99 value. They want to charge $17 freight. Put another way this increases the cost of the item by nearly 17%. Any price advantage they may… Read more

have had is totally wiped out by this excessive freight charge. This is then made worse by their inexplicable PO Box surcharge. If you want your order to go to a PO Box, which I need to do, that's an extra cost of $8.50. So my $99 item now has a real cost of $124.50. This mean the actual price paid is nearly 25% more than the price they display. For a locally posted item. I have asked them about this and received a response that backs-up what others have said - their customer communication is rude & arrogant. I was rudely given a string of total nonsense 'justifications' for their extortionate freight pricing. I won't be considering shopping with them again until they do something about their shipping cost, absurd PO Box surcharge & attitude of their staff.

Good prices and really fast postage – 2 x online customer. Easy to use website. Spoke to them on the phone to check stock for an item needed urgently, personable and friendly service. Fast delivery, good recyclable packaging so nothing would break (dearer than postage from some other stores because it's not capped but it's StarTrack.) I find that often the price plus postage, it is… Read more

still cheaper to buy from VideoGuys. Just make sure you calculate shipping to get a realistic idea of price before you checkout. They sent me the wrong HDMI adapter (easy mistake to make) a quick email saw an immediate tracking number for the right product on it's way to me. (They replied as soon as they were open next.) Couldn't get better from a problem resolution perspective. Plus, they had what I wanted! Big range. I would say if you're ordering from them just make sure you're 100% sure of your order because they dispatch so fast that you can't change your mind!! I would definitely buy from them again. As a new customer, I am glad to have another store I trust, particularly one that can fill a lot of the range gaps I was experiencing with other options (ie. Lighting gels)

Super Fast Delivery – Super Fast Delivery. I placed my order online on Tuesday night and have just received my delivery this morning (Thursday) - I really value efficiency and this service was brilliant! Keep up the great work! Show details

Terrible at Communication! – Is it really too much trouble Videoguys to reply to an email? Over the past few months I have been sending emails in vain inquiring about products you advertise on your website, yet nobody can even be bothered to reply to me! Is is any wonder we buy overseas, yet you Australian retails whinge about that?? Up your game!

Very arrogant – The guy who answered the phone was not friendly at all. He's very arrogant and up himself. In general a very unpleasant experience.

Knowledgable sales team – They have a great range of products - I love looking through their website. Great prices too! Very helpful staff.

Quick Delivery and at a reasonable price – Delivered before I expected. I can't complain about that. There website is easy to Navigate and all pretty straight forward. Considering I needed this part quite quickly, I would certainly rely on a purchase from these guys again.

Arrogant customer service – Our company is looking at buying some professional video equipments, price in total around $40,000, that is not a small amount. we tried to get a discounted quote from them, you know, normally for professional equipments there can be some discount. And they can only give 0.6% off, what a joke! And the guy I called is very arrogant. OK good bye Videoguys, Videopro can do way better than you.

Videoguys Australia Review – I have had nothing but an amazing experience with Videoguys Australia. I ordered a Zoom h2n audio recorder and it came mid day the next day. They have extremely quick shipping with competitive prices. I am going to order many more products from videoguys Australia because they are quick and have good prices. Quick shipping and competitive prices

Service Going Down Hill Fast – I have been dealing with Videoguys for more than 5 years. At first they were great and nothing was a problem. Now the service stinks. I have tried to buy 2 pieces of equipment in the last month and both times I have had the misfortune of dealing with [Personal Name Removed]. Everything seems to be a problem and he can't give a straight answer.… Read more

They were so bad that it drove me to buy the equipment overseas. I would prefer to buy local but with this service I just could not use them. The overseas supplier they could supply me with answers and deliver the goods when I needed them. Australian Service is terrible

Audio/Video Excellence From Online Aussies – No. We don't have to shop overseas in order to avoid being "ripped off" when buying those vital "oddball" (and hard to find) adapters and accessories that "make it all happen". Nor when looking for any photographic, lighting or audio item, be it major or minor, professional or domestic, local or imported. Not only do Videoguys supply… Read more

"the lot", but if it isn't in stock "right now", they'll both arrange to get it, fast, ...and keep you posted at every stage.

The order that prompted this review marks the third time (in several online transactions over the last year and a bit) that, within seconds of its placement, my phone has rung with a call from one of their cheerfully competent staff.

The first was to ensure that I was indeed fully aware of some peculiarities surrounding a particularly "weird" bit of specialist hardware and so not ordering in error.

The second resulted in an amendment to my original order after their representative (uniquely, in my experience) went to the trouble of pointing out a cheaper way of "doing the business".

Today's was to confirm the online indication that the item wasn't "in stock" and that its German origin may yield a longer delay than "normal".

All of which prompts a vital question.

If Videoguys can do it, (while paying Australian G.S.T. and rapidly shipping to my door) ...why can't some others? Immediate personal service, sound advice and meticulous attention to detail at competitive prices. Comparison with less scrupulous suppliers may leave a bad taste in the mouth.

Just the place for gear – I'd been shopping around for an affordable pair of headphones and came across them when I checked out the list of authorised Sennheiser distributors. So I went over and found out that they operate locally, which is always a plus. I ordered my headphones and received it in the mail a few days later. They also called to confirm my order beforehand.… Read more

In all, excellent service. And it was my first purchase with them. What a great first impression. Will definitely purchase again. affordable, quick postage

Awesome service – I've been dealing with Videoguys for over 10 years and have found the staff there to be nothing but helpful and informative. Every time I have required something for my productions, Videoguys has always gone out of their way to assist me...this coupled with the fact they truly do their best as far as price is concerned, will always have me… Read more

returning as a customer. Videoguys is also one of the only suppliers that I know of that actually has stock on hand most of the time...and on the rare occasions where they don't have what I require on hand, delivery is usually very quick. I have tried other suppliers of video production equipment and have regretted it everytime; Videoguys will always have my business. Also, their website is just simply awesome! Comprehensive, informative and easy to use. Reliable, great knowledge base, quick delivery