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Virgin Active

Virgin Active

2.4 from 46 reviews · View Statistics
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Reviews

  • Value for Money
    2.1 (17)
  • Customer Service
    2.4 (14)
  • Transparency
    2.1 (14)
  • Rates and Fees
    1.9 (14)
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Jairos.
Jairos.Sydney, NSW
  • 2 reviews

signed up for specific classes that no longer offered

published

I can go to the gym at lunchtime- all the options I want for lunchtime were cancelled- so now I have 6 months left of unusable membership I can't get out of.

Value for Money
Customer Service
Oceanworld
OceanworldSydney, NSW
  • 2 reviews
  • 1 like

Virgin Active Bondi Junction

published
Value for Money
Customer Service

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0.0
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John
JohnMelbourne
  • 11 reviews
  • 12 likes

Money down the drain

published
Value for Money
Customer Service
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Sam
SamSydney, NSW
  • 2 reviews

Falling standards and exorbitant fees

published
Value for Money
Customer Service

Many issues need to be resolved

published

Always out of hand soap, sanitiser, machines are broken for weeks and lockers hardly work. Closes at 10pm not 24/7. Staff make you clean your own machines. $38 a week for not too much benefits...

Value for Money
Customer Service
Todd R.
Todd R.Greater Melbourne (Inner), VIC

Fraudulent direct debits and scamming sales staff! Avoid at all costs!!

published

The business could not meet the terms of the contract due to the pandemic but then try to charge you a $300 termination fee in breach of the contract terms of free cancellation if the gym closes for more than 30 consecutive days. Then they charged an additional $73 without authorisation and refused to refund the money. Reporting to consumer affairs and encourage everyone else to do the same.

Value for Money
Customer Service
  • Verified

Bondio Junction

published
Value for Money
Customer Service
Cdogz
CdogzSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

Awesome

published

Great place to train, had a blast training here for the last year or so, best trainers hands down, not the cheapest but well worth it and lots of classes

Value for Money
Customer Service

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0.0
(1,234)

Do not go to St Leonards

published

The gym has been great until recently when I called to cancel my membership. They insisted that I needed to go into the gym to fill out the "breakup form", however, I have told them that my mum has been to one of the locations mentioned on the news this morning to monitor your symptoms. They still insisted that I need to go into the gym to "sign" the document. No flexibility was given as they said that you need to have a special circumstance to be able to do this via email e.g. if you are overseas and cannot physically go into the gym.

They do not care about the safety and well being of their members.

Value for Money
Customer Service
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Kim
KimGreater Melbourne (Metropolitan), VIC

Extortion at its best

published

Membership fees are quite expensive which is substantiated partially by the great facilities.

Their payment terms are awful, putting memberships on hold are painful and hard.

I prepaid for PT sessions and they have kept the money with no refund or offer of providing them. I recommend d unless you’re up for a big bill and no flexibility that you look for another gym.

Value for Money
Customer Service
Dean B.
Dean B.North Queensland, QLD

Great service, awesome gym

published

We where flying out of sydney on a late flight and had all our luggage, the reception staff put all our bags in a back room while we spent over 2.5 hours at the club.

Value for Money
Customer Service
Min
MinSydney, NSW

What can I say, I love my gym

published
Value for Money
Customer Service
Jasmine
JasmineGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

SO ARROGANT!!!!!!!!

published

This idiotic gym threw out my newly drycleaned expensive coats amounting to $800 despite the fact that I rang them and told them to hold on to it. They just couldn't be bothered to do one simple customer service and hold on to it till I collect it!!

Value for Money
Customer Service
Jing Z.
Jing Z.Sydney, NSW

Terrible service

published
Value for Money
Customer Service

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0.0
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Samms
SammsGreater Melbourne (Inner), VIC

Don't commit if you are not ready for it!

published
Value for Money
Incentivised Review No
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Questions & Answers

SAH
SAHasked

Does Virgin Active in East Village Zetland participate in the fitness passport ( for NSW Health)?

No answers
Lou
Louasked

Hi - I have had to temporarily relocate at short notice and need to cancel my membership - but was told I have to do it in person which is not possible (not without the cost of an airfare added to the mix) - any ideas ?

1 answer
Amir
Amir

Hey, They have their own policy, you need to to before Sunday and freeze your membership, and also pay $7.5 per week

Get an answer from our members and Virgin representatives

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