Virgin Active

I can go to the gym at lunchtime- all the options I want for lunchtime were cancelled- so now I have 6 months left of unusable membership I can't get out of.

I signed up prior to the opening of Bondi Junction Virgin Active whilst it was still under construction, in the interim I went to Pitt Street Virgin Active and Moore Park Virgin Active. Both Pitt street and Moore Park have alot of equipment and pool sauna etc. The customer service is okay depending who is working at reception, actually Moore Park has good receptionist in general,. So when Bondi Junction opened I was so disappointed when I visited the club to start training, From the street the club looks like a nice boutique hotel and I must s...

After a hiatus of going to the gym due to COVID, I have come back to find a gym with minimal classes, where cycling classes are available - almost a third of the bikes don’t work, the facilities are completely run down and there is no service. And it absolutely infuriates me that despite paying around $1,800 a year (towel option), you don’t even get a program written up. Instead you have to visit one of their personal trainers whom won’t give you the time of day unless you sign up to 50 personal training sessions. It’s no wonder why the likes ...

When I first signed up to Virgin Active back in 2019, I was really excited. The fees was higher than usual, but I thought the service would be worth it.

But the quality of the gym, and bad service from Virgin Active, has made me regret that decision many times.

Absolutely do not sign up for the 1 year contract. It's very scam-like and unfair. They push it the hardest when you go to sign up, offering all sorts of discounts. Here's why I think it's scam-like:

The weekly fee for 1 year contract (deducted on a fortnightly basis) was labelled a...

Always out of hand soap, sanitiser, machines are broken for weeks and lockers hardly work. Closes at 10pm not 24/7. Staff make you clean your own machines. $38 a week for not too much benefits...

The business could not meet the terms of the contract due to the pandemic but then try to charge you a $300 termination fee in breach of the contract terms of free cancellation if the gym closes for more than 30 consecutive days. Then they charged an additional $73 without authorisation and refused to refund the money. Reporting to consumer affairs and encourage everyone else to do the same.

Weights room has two racks for lifting, Virgin PT's would frequently have them "reserved" while training their clients elsewhere in the room , alternating between using them or not.
Made it very hard to get access.

Yoga sessions felt very commercial.

I had originally signed up for a three month membership as I knew I was moving away after three months, i'd disclosed that to the Sales rep.
When that period finished, my membership rolled onto a more expensive one that meant I was having $100 debited from my account a fortnight.
I had forgotten...

Great place to train, had a blast training here for the last year or so, best trainers hands down, not the cheapest but well worth it and lots of classes

The gym has been great until recently when I called to cancel my membership. They insisted that I needed to go into the gym to fill out the "breakup form", however, I have told them that my mum has been to one of the locations mentioned on the news this morning to monitor your symptoms. They still insisted that I need to go into the gym to "sign" the document. No flexibility was given as they said that you need to have a special circumstance to be able to do this via email e.g. if you are overseas and cannot physically go into the gym.

They do not care about the safety and well being of their members.

Membership fees are quite expensive which is substantiated partially by the great facilities.

Their payment terms are awful, putting memberships on hold are painful and hard.

I prepaid for PT sessions and they have kept the money with no refund or offer of providing them. I recommend d unless you’re up for a big bill and no flexibility that you look for another gym.

We where flying out of sydney on a late flight and had all our luggage, the reception staff put all our bags in a back room while we spent over 2.5 hours at the club.

I do not normally write any reviews online but I am extremely satisfied with my Gym and the Virgin Active Moore Park crew deserved to know for the amazing jobs that they have been doing for over the last 5 years.

I have been with Virgin Active Moore Park Gym since 2015. In my opinion, this is one of the best gyms in Sydney. From the Reception team to Pts, they are always professional and always welcome you with their big smiles on. Not only that, modern and different types of weights and fitness equipment available on the gym floor for the m...

This idiotic gym threw out my newly drycleaned expensive coats amounting to $800 despite the fact that I rang them and told them to hold on to it. They just couldn't be bothered to do one simple customer service and hold on to it till I collect it!!

I've joined Virgin Active 4 times - 3 at Pitt St & 1 at Bligh St. The staffs are horrible!!!! I cancelled my membership at the first time, because someone split on me when I was swimming at the next lane. I talked to one of the staffs, and was told that he had the right to do that so there was nothing he can help. It was my own reason to cancel the second time. The third time, I booked 3 PT sessions when I joined. I have booked with the PT for 4 TIMES and she cancelled 4 times on the scheduled day!!! I didnt say anything at the beginning as I t...

My view on Virgin Active membership is not to commit for an annual program if you are not sure of continuing it:

1. Cancellation costs - $300
2. Non transferable (not even to the family members)
3. If you have paid for PT prior and are unable to continue your membership, your PT payment is not adjusted towards the cancellations fees as PT sessions are treated separately.
4. You always pay in advance, so make sure to cancel before the fortnightly payment gets deducted.

They Gym and facilities are good, I am not complaining about that, it's th...