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Virgin Active

Virgin Active

2.5 from 33 reviews

See the Best Gyms in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
4
4 star
6
3 star
4
2 star
7
1 star
12

Samms

SammsGreater Melbourne (Inner), VIC

Don't commit if you are not ready for it!

published
Value for Money

Virgin active looks good..but lacks aplenty

published

Virgin Active Poor Customer Service

published

I would not recommend this organisation to anyone. My son joined and then changed his mind only a day after the cooling off period had ended. I offer to take it over as I wanted to join and they would not allow it. So they have continued to steal my money for almost a year. My credit card was stolen and the last couple of payments before the year is up were not paid and they are now chasing me for the money. I could have taken over the membership and would have continued to renew it each year probably for years. They would have been making plenty of money from me. I wonder how may other people have been treated this way. I would never recommend them to anyone and intend to provide negative feedback at every opportunity.

Value for Money
Sydney0808

Sydney0808Sydney, NSW

  • 6 reviews
  • 9 likes
  • Verified customer

Hotel California - ....you can check-in anytime you like but you can never leave.....

published
Value for Money

Thanh Le

Thanh Le

  • 2 reviews
  • Verified customer

It's pretty good, but a bit pricey

published

I've been to Virgin Active Norwest for over 6 months now and enjoy it. I live and work pretty close to this place, so it is personally convenient for me. However, I did hear from lots of fellow gym goers regarding the lack parking here. Some of the classes are packed and it's hard to get decent room to move sometimes. I still enjoy the services provided here, but I do wish it would have been a bit more affordable.


Melissa K

Melissa KSydney

  • Verified customer

It's a trap!

published

jesstp

jesstpSydney

  • 3 reviews
  • 1 like

Best gym ever!

published

I've never been a fan of gyms, but I really like Virgin Active.

If you want a gym where everyone knows you by name, this probably isn't for you. If you want variety, they have everything from boxing, pilates reformer, yoga, barre and Les Mills and they are always coming out with new classes. Some gyms cost way more than you pay at Virgin, but with a lot less variety.

This is my third time back over the years due to moving locations for work. I'd love to give 4.5 stars, but only due to the lack of locations.

I have and always will highly recommend Virgin Active.


Poor encounter with staff

published

Have been a member for over a year and mostly just work out on my own. Prior to today would have easily rated the gym 5 stars but ran into a very unhelpful staff member today which was very disappointing. Seemed like she was trying her best to make my life as difficult as possible.

Too expensive

published

Cancelled antigravity program without any notifications

published

I enjoy antigravity classes at Moore park and I singed up for the yearly membership, but virgin active just cancelled whole program! It’s really disappointed!


HairyMary

HairyMarySydney

Love It

published

Mady

MadySydney

Cheap revenue raising tactics

published

Lilly

LillySydney

  • 5 reviews
  • 5 likes

Virgin...Inactive!

published

Virgin Active Moore Park appears more concerned in increasing its membership instead of maintaining happy members. The lockers are a disgrace.....many are broken and they had the doors removed but these have now been replaced without being fixed....what message does that send to the members who pay for "world class facilities" (Virgin Active's words) whilst providing "third world facilities". And on top of this they have increased the fees....surely justification of the fee increase should be providing facilities in working condition.


Fee Increases

published

Been a member at Virgin Active Norwest since it first opened. The constant is the prices keep going up. The equipment and the cleanliness going down. Every year the prices increase. 25 % of the equipment is broken and does not get repaired or replaced. The cleanliness of the place is terrible. The floor staff are now non existent compared to 6 years ago. This company is not about members but is all about profits. They don't care.

Virgin Active Norwest.

published

I find the staff and the instructors extremely helpful and cheerful. Yes, fees are high, but what price do you put on your health? Cleanliness of gym is generally of a good standard. Majority of members are polite and respectful.

Amir

AmirSydney

  • Verified customer

Good facilities not good customer care

published

I am happy with the environment and facilities at Moorepark virginactive but after a week exercising I injured my back in a way that even couldn't walk. When I wanted to ask to freeze my membership for the period I was under medical treatment, they told me was not possible and reminded me terms and conditions. So you should predict your injuries and sicknesses before Sunday otherwise you are not able to freeze your membership for the incoming weeks after that and you should pay for it.


  • Verified customer

Good gym but no locker for recharge phone

published

I used to have membership with Fitness First, now I switched to Virgin because they have variety of Pilates class. However, they don’t have locker for recharging phone while I am attending the class. Also, they don’t help to keep my phone for recharging at reception while Fitness First does. It’s a good gym but it’s not worth for paying 35/week. I’m not happy about lack of modern locker in Virgin. Like small thing make me happy.


Don’t care about personal situations!!!

published

Reasonably new member to Norwest offer of classes is great but I work and occasionally I can not get a chance to cancel ... nobody cares there are no exceptions to rules virgin is simply out to make money ... nobody ever explained strike procedure figured that out by myself and no one really has time to discuss or make a resolution I have given up unfortunately I have signed up for 12 months don’t make the same mistake!!!


Louise

Louise

  • 2 reviews

The staff are shocking

published

Equipment fine but you have to line up to get to use it. The staff are minimal and the customer service is non-existent.


Robyn

RobynMelbourne

  • 7 reviews
  • 5 likes

Great options!

published

I love the variety of classes at virgin, Pilates reformer to anti gravity yoga, they have it all. The body composition scanner is so handy and I have never had an issue getting a treadmill even in peak times (which is an issue I have had at other gyms). It is definitely not cheap! But you do get what you pay for. It can get busy. The front desk staff are lovely, some of the PT staff are not super great. Definitely do make the most of my membership


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Questions & Answers

SAH

SAHasked

Does Virgin Active in East Village Zetland participate in the fitness passport ( for NSW Health)?

No answers

Lou

Louasked

Hi - I have had to temporarily relocate at short notice and need to cancel my membership - but was told I have to do it in person which is not possible (not without the cost of an airfare added to the mix) - any ideas ?

1 answer
Amir
Amir

Hey, They have their own policy, you need to to before Sunday and freeze your membership, and also pay $7.5 per week


Get an answer from our members and Virgin representatives

Details

CategoryGyms

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