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Virgin Active

Virgin Active

2.4 from 48 reviews · View Statistics
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Reviews

  • Value for Money
    2.0 (19)
  • Customer Service
    2.1 (18)
  • Transparency
    1.9 (17)
  • Rates and Fees
    1.7 (17)
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Bill
Bill
  • 5 reviews

Very poor facilities maintenance at Frenchs Forest

published

The Frenchs Forest club has continually failed to maintain an acceptable level of availability for the main pool, sauna, spa and plunge pool. Outages in the wet area have lasted for weeks at a time, and are much too frequent.

Other facilities like swimsuit dryers in change rooms have been out of service for months at a time. Showers have little water pressure and there seems to be no regular cleaning of shower cubicles.

For the price we pay as members, we should be entitled to much better service than is being delivered by the management.

Staff, as you would expect from a Virgin company are very pleasant. It is their management, particularly maintenance, that lets the whole experience down.

  • Value for Money
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Angie
AngieSydney, NSW

No value for money

published

Very under resourced gym at St Leonards. Few classes, few machines and $51 weekly. They need more gym/weight equipment for the price they charge. Cardio machines get busy so you can't use them.

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Smeeheee
SmeeheeeSydney, NSW

False employment opportunity

published
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G B.
G B.Sydney, NSW

EXTREMELY DISAPPOINTED

published

I left the gym this morning as I felt extremely uncomfortable when another member started to film her workout. The gym floor is very small so she was basically filming everyone that was there.
No one was comfortable.
The manager said that under the gym rules you can film yourself, but not other members. How can they control what’s in the video?
What about members privacy? What about the law of passing off? Who has the control of where this video will end?
This gym is not cheap, not great ( topic for another review), but the only okay option in the area. Having to deal with someone filming you at 6 am is too much disrespect. Good luck trying to convince the manager that privacy is important for some people.

  • Customer Service
  • Incentivised Review No
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You may as well just go to fitness First

published

Staff are not nice to me but from one staff who is always nice I always feel like people are judging me everytime I'm here and it just makes feel like I never went in there

  • Value for Money
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Jairos.
Jairos.Sydney, NSW
  • 2 reviews

signed up for specific classes that no longer offered

published

I can go to the gym at lunchtime- all the options I want for lunchtime were cancelled- so now I have 6 months left of unusable membership I can't get out of.

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John
JohnMelbourne
  • 14 reviews
  • 15 likes

Money down the drain

published
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Sam
SamSydney, NSW
  • 2 reviews

Falling standards and exorbitant fees

published
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Many issues need to be resolved

published

Always out of hand soap, sanitiser, machines are broken for weeks and lockers hardly work. Closes at 10pm not 24/7. Staff make you clean your own machines. $38 a week for not too much benefits...

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Todd R.
Todd R.Greater Melbourne (Inner), VIC

Fraudulent direct debits and scamming sales staff! Avoid at all costs!!

published

The business could not meet the terms of the contract due to the pandemic but then try to charge you a $300 termination fee in breach of the contract terms of free cancellation if the gym closes for more than 30 consecutive days. Then they charged an additional $73 without authorisation and refused to refund the money. Reporting to consumer affairs and encourage everyone else to do the same.

  • Value for Money
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Bondio Junction

published
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Cdogz
CdogzSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

Awesome

published

Great place to train, had a blast training here for the last year or so, best trainers hands down, not the cheapest but well worth it and lots of classes

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Do not go to St Leonards

published

The gym has been great until recently when I called to cancel my membership. They insisted that I needed to go into the gym to fill out the "breakup form", however, I have told them that my mum has been to one of the locations mentioned on the news this morning to monitor your symptoms. They still insisted that I need to go into the gym to "sign" the document. No flexibility was given as they said that you need to have a special circumstance to be able to do this via email e.g. if you are overseas and cannot physically go into the gym.

They do not care about the safety and well being of their members.

  • Value for Money
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Kim
KimGreater Melbourne (Metropolitan), VIC

Extortion at its best

published

Membership fees are quite expensive which is substantiated partially by the great facilities.

Their payment terms are awful, putting memberships on hold are painful and hard.

I prepaid for PT sessions and they have kept the money with no refund or offer of providing them. I recommend d unless you’re up for a big bill and no flexibility that you look for another gym.

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Dean B.
Dean B.North Queensland, QLD
  • 2 reviews

Great service, awesome gym

published

We where flying out of sydney on a late flight and had all our luggage, the reception staff put all our bags in a back room while we spent over 2.5 hours at the club.

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Questions & Answers

SAH
SAHasked

Does Virgin Active in East Village Zetland participate in the fitness passport ( for NSW Health)?

No answers
Lou
Louasked

Hi - I have had to temporarily relocate at short notice and need to cancel my membership - but was told I have to do it in person which is not possible (not without the cost of an airfare added to the mix) - any ideas ?

1 answer
Amir
Amir

Hey, They have their own policy, you need to to before Sunday and freeze your membership, and also pay $7.5 per week

Get an answer from our members and Virgin representatives

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