Virgin Active

The Frenchs Forest club has continually failed to maintain an acceptable level of availability for the main pool, sauna, spa and plunge pool. Outages in the wet area have lasted for weeks at a time, and are much too frequent.

Other facilities like swimsuit dryers in change rooms have been out of service for months at a time. Showers have little water pressure and there seems to be no regular cleaning of shower cubicles.

For the price we pay as members, we should be entitled to much better service than is being delivered by the management.

Staff, as you would expect from a Virgin company are very pleasant. It is their management, particularly maintenance, that lets the whole experience down.

Very under resourced gym at St Leonards. Few classes, few machines and $51 weekly. They need more gym/weight equipment for the price they charge. Cardio machines get busy so you can't use them.

I emailed asking if they needed a swim instructor on Sunday. They told me they did and they invited me to come in. No lesson plans available and no breakdown of levels except on website.
Was told to come in for a interview during the week. I wasn’t told to apply. They didn’t ask for my resume or qualifications.
Did the interview and was told at the end of the day that I got the job. I came back on Sunday and took a few lessons. I was then told the teacher ( who was also the interviewer) would do a hand over the next Sunday. I was also asked t...

I left the gym this morning as I felt extremely uncomfortable when another member started to film her workout. The gym floor is very small so she was basically filming everyone that was there.
No one was comfortable.
The manager said that under the gym rules you can film yourself, but not other members. How can they control what’s in the video?
What about members privacy? What about the law of passing off? Who has the control of where this video will end?
This gym is not cheap, not great ( topic for another review), but the only okay option in the area. Having to deal with someone filming you at 6 am is too much disrespect. Good luck trying to convince the manager that privacy is important for some people.

Staff are not nice to me but from one staff who is always nice I always feel like people are judging me everytime I'm here and it just makes feel like I never went in there

I can go to the gym at lunchtime- all the options I want for lunchtime were cancelled- so now I have 6 months left of unusable membership I can't get out of.

After a hiatus of going to the gym due to COVID, I have come back to find a gym with minimal classes, where cycling classes are available - almost a third of the bikes don’t work, the facilities are completely run down and there is no service. And it absolutely infuriates me that despite paying around $1,800 a year (towel option), you don’t even get a program written up. Instead you have to visit one of their personal trainers whom won’t give you the time of day unless you sign up to 50 personal training sessions. It’s no wonder why the likes ...

When I first signed up to Virgin Active back in 2019, I was really excited. The fees was higher than usual, but I thought the service would be worth it.

But the quality of the gym, and bad service from Virgin Active, has made me regret that decision many times.

Absolutely do not sign up for the 1 year contract. It's very scam-like and unfair. They push it the hardest when you go to sign up, offering all sorts of discounts. Here's why I think it's scam-like:

The weekly fee for 1 year contract (deducted on a fortnightly basis) was labelled a...

Always out of hand soap, sanitiser, machines are broken for weeks and lockers hardly work. Closes at 10pm not 24/7. Staff make you clean your own machines. $38 a week for not too much benefits...

The business could not meet the terms of the contract due to the pandemic but then try to charge you a $300 termination fee in breach of the contract terms of free cancellation if the gym closes for more than 30 consecutive days. Then they charged an additional $73 without authorisation and refused to refund the money. Reporting to consumer affairs and encourage everyone else to do the same.

Weights room has two racks for lifting, Virgin PT's would frequently have them "reserved" while training their clients elsewhere in the room , alternating between using them or not.
Made it very hard to get access.

Yoga sessions felt very commercial.

I had originally signed up for a three month membership as I knew I was moving away after three months, i'd disclosed that to the Sales rep.
When that period finished, my membership rolled onto a more expensive one that meant I was having $100 debited from my account a fortnight.
I had forgotten...

Great place to train, had a blast training here for the last year or so, best trainers hands down, not the cheapest but well worth it and lots of classes

The gym has been great until recently when I called to cancel my membership. They insisted that I needed to go into the gym to fill out the "breakup form", however, I have told them that my mum has been to one of the locations mentioned on the news this morning to monitor your symptoms. They still insisted that I need to go into the gym to "sign" the document. No flexibility was given as they said that you need to have a special circumstance to be able to do this via email e.g. if you are overseas and cannot physically go into the gym.

They do not care about the safety and well being of their members.

Membership fees are quite expensive which is substantiated partially by the great facilities.

Their payment terms are awful, putting memberships on hold are painful and hard.

I prepaid for PT sessions and they have kept the money with no refund or offer of providing them. I recommend d unless you’re up for a big bill and no flexibility that you look for another gym.

We where flying out of sydney on a late flight and had all our luggage, the reception staff put all our bags in a back room while we spent over 2.5 hours at the club.