Reviewer Photos & Videos
signed up for specific classes that no longer offered
I can go to the gym at lunchtime- all the options I want for lunchtime were cancelled- so now I have 6 months left of unusable membership I can't get out of.
Virgin Active Bondi Junction
I signed up prior to the opening of Bondi Junction Virgin Active whilst it was still under construction, in the interim I went to Pitt Street Virgin Active and Moore Park Virgin Active. Both Pitt street and Moore Park have alot of equipment and pool sauna etc. The customer service is okay depending who is working at reception, actually Moore Park has good receptionist in general,. So when Bondi Junction opened I was so disappointed when I visited the club to start training, From the street the club looks like a nice boutique hotel and I must s...ay all the reception staff are very welcoming and the classes are good, but there is limited gym weight training equipment and hence your not getting value for money as in Moore Park and Pitt street, it is small and no pool sauna or good amenities. So many members who signed up prior to Bondi Junction opening were canceling their memberships during the contractual cool off period, smart move, However, I kept my membership active and gave it a go by participating in the classes at Bondi Junction. The instructors were nice friendly but the other members mainly white women /girls were racist and homophobic in subtle ways. As a gay male I was doing pilates and yoga and the vibe from the white privileged girls was nasty homophobic and mean, so I stopped attending. Hence, I went to Moore Park gym and used the weights etc there. However, Moore Park is a bit of a track from my home on the eastern beaches, so I canceled my membership.
Money down the drain
After a hiatus of going to the gym due to COVID, I have come back to find a gym with minimal classes, where cycling classes are available - almost a third of the bikes don’t work, the facilities are completely run down and there is no service. And it absolutely infuriates me that despite paying around $1,800 a year (towel option), you don’t even get a program written up. Instead you have to visit one of their personal trainers whom won’t give you the time of day unless you sign up to 50 personal training sessions. It’s no wonder why the likes ...of F45 and other smaller local gyms are becoming a popular option. I am going to start riding into work and finding a qualified personal trainer that sees a couple of people at the same time to keep costs down. It will probably cost slightly more than Virgin, but the satisfaction of not paying money to this sinking ship will be more than worth it.
Falling standards and exorbitant fees
When I first signed up to Virgin Active back in 2019, I was really excited. The fees was higher than usual, but I thought the service would be worth it.
But the quality of the gym, and bad service from Virgin Active, has made me regret that decision many times.
Absolutely do not sign up for the 1 year contract. It's very scam-like and unfair. They push it the hardest when you go to sign up, offering all sorts of discounts. Here's why I think it's scam-like:
The weekly fee for 1 year contract (deducted on a fortnightly basis) was labelled a...s $37.5 per week. The weekly fee for 3 months contract was labelled as $44 per week. So most people find it sensible to go with the 1 year contract. But beware! When I came out of the 1 year contract, by default I got put on the fortnightly-only contract, and the weekly fee for that is only $1 more, at $38.5 per week! What I mean by this is: they put that $44 tier only to push people into signing up for 1 year contract. There's no other reason for them to have that. Keep in mind that breaking the contract will set you back $300.
Many issues need to be resolved
Always out of hand soap, sanitiser, machines are broken for weeks and lockers hardly work. Closes at 10pm not 24/7. Staff make you clean your own machines. $38 a week for not too much benefits...
Fraudulent direct debits and scamming sales staff! Avoid at all costs!!
The business could not meet the terms of the contract due to the pandemic but then try to charge you a $300 termination fee in breach of the contract terms of free cancellation if the gym closes for more than 30 consecutive days. Then they charged an additional $73 without authorisation and refused to refund the money. Reporting to consumer affairs and encourage everyone else to do the same.
Weights room has two racks for lifting, Virgin PT's would frequently have them "reserved" while training their clients elsewhere in the room , alternating between using them or not.
Made it very hard to get access.
Yoga sessions felt very commercial.
I had originally signed up for a three month membership as I knew I was moving away after three months, i'd disclosed that to the Sales rep.
When that period finished, my membership rolled onto a more expensive one that meant I was having $100 debited from my account a fortnight.
I had forgotten...
Great place to train, had a blast training here for the last year or so, best trainers hands down, not the cheapest but well worth it and lots of classes
Do not go to St Leonards
The gym has been great until recently when I called to cancel my membership. They insisted that I needed to go into the gym to fill out the "breakup form", however, I have told them that my mum has been to one of the locations mentioned on the news this morning to monitor your symptoms. They still insisted that I need to go into the gym to "sign" the document. No flexibility was given as they said that you need to have a special circumstance to be able to do this via email e.g. if you are overseas and cannot physically go into the gym.
They do not care about the safety and well being of their members.
Extortion at its best
Membership fees are quite expensive which is substantiated partially by the great facilities.
Their payment terms are awful, putting memberships on hold are painful and hard.
I prepaid for PT sessions and they have kept the money with no refund or offer of providing them. I recommend d unless you’re up for a big bill and no flexibility that you look for another gym.
Great service, awesome gym
We where flying out of sydney on a late flight and had all our luggage, the reception staff put all our bags in a back room while we spent over 2.5 hours at the club.
What can I say, I love my gym
I do not normally write any reviews online but I am extremely satisfied with my Gym and the Virgin Active Moore Park crew deserved to know for the amazing jobs that they have been doing for over the last 5 years.
I have been with Virgin Active Moore Park Gym since 2015. In my opinion, this is one of the best gyms in Sydney. From the Reception team to Pts, they are always professional and always welcome you with their big smiles on. Not only that, modern and different types of weights and fitness equipment available on the gym floor for the m...embers. This is an ideal gym for anyone who likes to use different sets of weights and equipment for their daily workout. Additionally, the gym also has a great variety of fitness classes from the 5:45am until late evening, which is very easy to book by using the Virginactive app. It is very convenient and this is one of the reasons, I have been loyal to Virgin Active. Most importantly, the cleanness of the gym is always on point and it is always consistent. Well done to the team there and keep up the great work guys!!!!! Min
This idiotic gym threw out my newly drycleaned expensive coats amounting to $800 despite the fact that I rang them and told them to hold on to it. They just couldn't be bothered to do one simple customer service and hold on to it till I collect it!!
I've joined Virgin Active 4 times - 3 at Pitt St & 1 at Bligh St. The staffs are horrible!!!! I cancelled my membership at the first time, because someone split on me when I was swimming at the next lane. I talked to one of the staffs, and was told that he had the right to do that so there was nothing he can help. It was my own reason to cancel the second time. The third time, I booked 3 PT sessions when I joined. I have booked with the PT for 4 TIMES and she cancelled 4 times on the scheduled day!!! I didnt say anything at the beginning as I t...hought everyone has an emergency. I didn't even know the PT's face in the end as I never got a chance to meet her. I changed my job later on, and current office is close to their Bligh St club. This is a premium club (more expensive than the normal ones), I pay $60 a week. Before I joined, I was told that I can use any club. That is one of the reasons I joined as I really like their antigravity yoga class at Moore Park. However after I signed up the contract. I couldnt even find that class. When I message the sales person who I signed the contract with, he told me to call the club myself. And I read the review online, then realised that the whole class has been terminated more than 1 year ago. I felt that I was fraud. Today, I supposed to have the complimentary session with a trainer at lunch time, but I just received a message in the morning from her that she can't make it, with no reason and no apologies. I was really really disappointed. I pay the high price for a quality service, but my feeling is that once you sign up the contract, they don't care about you anymore. Most importantly, they don't respect their customers. Even though I had bad experiences every time, but I re-join becoz they have a varity of classes that you can choose. However I will NEVER NEVER come back again doesn't matter how good the classes are and how cool the club is, becoz their staff are the worst rubbish ever. You dont need to care, but you have to respect ppl. I believe it's not a random case as I had bad experience every single time!!! I wouldn't event give 1 star however the system wouldn't allow me. Definitely don't recommend it to anyone - you are spending money to be frustrated.
Don't commit if you are not ready for it!
My view on Virgin Active membership is not to commit for an annual program if you are not sure of continuing it:
1. Cancellation costs - $300
2. Non transferable (not even to the family members)
3. If you have paid for PT prior and are unable to continue your membership, your PT payment is not adjusted towards the cancellations fees as PT sessions are treated separately.
4. You always pay in advance, so make sure to cancel before the fortnightly payment gets deducted.
They Gym and facilities are good, I am not complaining about that, it's th...e costs and fees that are putting us off and the non transferable and no adjustments made is a pain. As customers we expect them to be accommodating the charges if we have already paid for something and not using it.
Questions & Answers
Does Virgin Active in East Village Zetland participate in the fitness passport ( for NSW Health)?
Hi - I have had to temporarily relocate at short notice and need to cancel my membership - but was told I have to do it in person which is not possible (not without the cost of an airfare added to the mix) - any ideas ?
Hey, They have their own policy, you need to to before Sunday and freeze your membership, and also pay $7.5 per week
Get an answer from our members and Virgin representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.