Weights room has two racks for lifting, Virgin PT's would frequently have them "reserved" while training their clients elsewhere in the room , alternating between using them or not.
Made it very hard to get access.

Yoga sessions felt very commercial.

I had originally signed up for a three month membership as I knew I was moving away after three months, i'd disclosed that to the Sales rep.
When that period finished, my membership rolled onto a more expensive one that meant I was having $100 debited from my account a fortnight.
I had forgotten...Read more

I do not normally write any reviews online but I am extremely satisfied with my Gym and the Virgin Active Moore Park crew deserved to know for the amazing jobs that they have been doing for over the last 5 years.

I have been with Virgin Active Moore Park Gym since 2015. In my opinion, this is one of the best gyms in Sydney. From the Reception team to Pts, they are always professional and always welcome you with their big smiles on. Not only that, modern and different types of weights and fitness equipment available on the gym floor for the m...Read more

I've joined Virgin Active 4 times - 3 at Pitt St & 1 at Bligh St. The staffs are horrible!!!! I cancelled my membership at the first time, because someone split on me when I was swimming at the next lane. I talked to one of the staffs, and was told that he had the right to do that so there was nothing he can help. It was my own reason to cancel the second time. The third time, I booked 3 PT sessions when I joined. I have booked with the PT for 4 TIMES and she cancelled 4 times on the scheduled day!!! I didnt say anything at the beginning as I t...Read more

My view on Virgin Active membership is not to commit for an annual program if you are not sure of continuing it:

1. Cancellation costs - $300
2. Non transferable (not even to the family members)
3. If you have paid for PT prior and are unable to continue your membership, your PT payment is not adjusted towards the cancellations fees as PT sessions are treated separately.
4. You always pay in advance, so make sure to cancel before the fortnightly payment gets deducted.

They Gym and facilities are good, I am not complaining about that, it's th...Read more

I just feel that any staff member who is forceful and controlling when it comes time to terminate or freeze memberships should be marched out the door..do these managers know that it’s one of Richard Branson’s many ventures ? He is virgin and he sure as hell wouldn’t want to pinch a few extra measly dollars out of us regular joe’s and joanne’s. It makes me sick that a fitness staff member or manager thinks they can be rude, not communicate on the phone or email properly or professionally, or not allow people to take home and read forms..sounds ...Read more

I sent an email to my Frenches Forest Virgin Active Relationship Consultant to let her know that I was terminating my contract. I got told (by email) that I had to come into the club. Rang and left 3 messages for my Relationship Consultant to ring me back (no phone calls returned). Telephoned the Club to ask reception to terminate my membership and told that I had to complete a "Break Up Form" personally at the Club. I then asked reception to send me the Form please - they refused to email me the Form and told me that I had to come into the Cl...Read more

The gym itself is nice enough and the upstairs has a nice lookout over Chatswood. BUT the gym seems more focused on money than its clients. First of all it is ridiculously expensive, you get roped into a 1 year contract of paying full price ($$$) and the money is taken from your account on their fortnightly basis which means you may want your holidays to coincide with their billing period or you will be paying for a week your not there or won't be able to go to the gym for a week.
The thing that makes me most annoyed though is that I had a li...Read more

I am a member currently and attend a few classes each week. The gym itself and classes are good. But it has definitely gone down hill . I have been a member for about 4 years and the rising costs in membership are absolutely ridiculous. The gym is no longer clean and there is no new exciting equipment. It’s the same as it was when it first opened. The increasing costs are not justified.
I went to sign up a new person as was told 3 month casual is now $44 week!!!! Lol - no thanks. Not worth that amount at all. Not to mention the sales manager ...Read more

I have been to about 30 gyms over the past 30 years, and think Virgin Active is the best. I have signed up as a casual, which is a little more expensive but I like the flexibility. I am 50 and due to an illness last year, I am now overweight and out of shape. The gym caters for ALL ages and levels of fitness, and if you are older and unfit like me, you will fit in without embarrassment. I use to be a member of Fitness First and always felt embarrassed there, as it was full of posturing young men (the staff) trying to pick up slim clientele. As ...Read more