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Virgin Australia

Virgin Australia Questions & Answers

2.4 from 868 reviews

9 questions from our users

Mick M

Mick Masked

If Virgin Airlines are so good, why is there no complaints process

1 answer
Bronny
Bronny

There is an online complaint process on the website. It is easy to find. Keep your booking number and flight number because they ask for those and your form won't be submitted without them.


UVII

UVIIasked

2lit alcohol carry on luggage is it personal or included in 7kg domestic flight virgin?

1 answer
Googler816
Googler816

If it's a gift for someone it's not personal; if you drink it, it is.


Adiewan

Adiewanasked

I was on VA176 from fiji to brisbane on 17th march 2018. The flight was delayed, The captain announced a person called "sidney" would be taking off and landing the plane today. I became concerned as i choose good airlines so experinced captains are flying and keeping my family safe. No information was provided as to whom this person was or what their qualifiaction was. Within minutes we were accelerating down the run way. Why is the captain not in full control of the aircraft? I should be informerd prior to boarding and not minutes before take off. Who is this sidney person and why were we not informed about there qualifications. During flight there was constant changes in speed . Was there training taking place during this flight?

1 answer
Cindy Lou Who
Cindy Lou Who

Yep. They held a raffle in the departure lounge for ‘Who wants to fly a plane today’ and lucky Sidney was the winner!!! Lol.

What an odd question. I will assume the flight was delayed for operational reasons and they were waiting on a pilot from a flight FROM SYDNEY PERHAPS??

Don’t stress the small stuff Adiewan...


Linda

Lindaasked

I would have wanted to pay extra for an upgrade on my Perth to Darwin flight but even if I wanted to I could not afford it,I thought it might be within reach in the bidding,can I ask why so expensive my bid would have been too weak to even had a chance?thankyou Linda Byrne

1 answer
rick cammans
rick cammans

Because they are a greedy and inept airline.


Karin

Karinasked

Has anyone been charged a tax labelled "city (fisco) tax Nicaragua?"
I booked flights between Sydney and Rarotonga and virgin customer service apparently has no idea what it is.

2 answers
Bob The Blender
Bob The Blender

We recently flew to the USA and there were a multitude of taxes shown on our tickets.
The thing to remember is, its the final price that counts.
It wouldn't concern me in the slightest if the ticket showed $1499.98 "hooray for holidays USA tax" and $0.02 return flights to the USA.
As long as I only pay $1500 as quoted, why worry about it.
Cheers

bigboyblue
bigboyblue

Bob the Blender...... you really are easily pleased, wish I could have such a simple life as yours!!!


angry

angryasked

why do you want to charge me $400 to change a name on a flight that is from sydney to brisbane when the original flight was $260?

3 answers
zurizuri
zurizuri

Because they are a greedy and inept airline.

Bob The Blender
Bob The Blender

I've only encountered this once back in 1981 as a friend flying with me between Coolangatta and Sydney changed her plans.
She gave her ticket to a friend to travel with me and we arrived at the check-in desk, naturally the name on her ticket did not match.
TAA (in those days) said it would cost $132 each way to change the name on the ticket, yet the flight was also $132 each way (business class).
At the time, the other person travelling with me worked for Births Deaths & Marriages and stated "it costs $25 for me to change my name by deed pole - should I do that instead, because I have time to run back in to town and do it".
The TAA staff member's jaw dropped to the floor and she said "that wont be necessary, we wont worry this time" - then changed the details within minutes and gave her a new ticket.
Just like everything these days, all sellers will see how much you are prepared to pay and charge or waive the price accordingly.
Cheers

FED UP CUSTOMER
FED UP CUSTOMER

Just another excuse to make money of the backs of paying customers... $400 for 60seconds work on computer...


weecammy

weecammyasked

Have the following domestic flights booked : Sydney>Cairns>Melbourne>Perth. The guidelines for hand baggage is one piece (48x34x23cms)=105cms. Our hand baggage measures (52x35x18)=105cms. Can anyone please advise if this will be accepted as hand baggage?

Thank you

3 answers
bryanna
bryanna

You should get away with it - they don't seem to pay too much attention to hand luggage as long as it is reasonable.

weecammy
weecammy

Thank you, much appreciated.

Googler816
Googler816

It depends on the baggage checker - we were once charged $140 for an 'oversized' small suitcase, only to see much larger ones being forced into the overhead lockers!


daniel

danielasked

Would i be able to travel with a spear gun ?

2 answers
Ladislaus
Ladislaus

Certainly not as cabin baggage. Please check with the airline for checked baggage.

Georgia McCarthy
Georgia McCarthy

Hi Daniel, I would check with the airline directly by giving them a call but I believe you can have sharp items in your check in baggage [not hand luggage]. You will need to declare it when you go to check in.


Arty

Artyasked

Why can I book on-line but cannot make changes to my flights on-line?

3 answers
zurizuri
zurizuri

Because they are a second rate airline!

Googler816
Googler816

You were lucky you were able to book on-line. I gave up and rang after the hopeless website refused to work!

Arty
Arty

Its a rip off airline too....why cant they automatically apply the $15 discount vouchers to my next flight booking.????


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