They are manipulative, greedy and add sneaky add-on products to all your renewals that you have to untick. So they basically scam people. They have no moral decency or business practice. Can you imagine Coles or Woolworths just adding items to your cart and you're expected to see them and untick them. It's just a dirty dirty practice and getting… Read more
a refund is liking climbing Everest.
Their morals are inline with scamming the elderly.
Shame on them. I hope someone brings a lawsuit against them for all the people they have ripped off including myself.
Thieves. Do not trust voiden. They took full advantage of me not knowing exactly what I wanted. I told them what I needed and the sales consultant sold me multiple products which I later learned I didn’t need. I cancelled my products and they continued to charge me for over 3 years. Each time I wrote to them to cancel and refund, they only… Read more
“escalated” my issue to a higher level manager, who never resolved it and never contacted me. Eventually, they offered me “in house credits” on their products. So I had to get my bank to intervene.
Hi Wedge, We’re sorry to hear about your experience and… Read more
On 27 February, I contacted support to request a downgrade, as the hosting cost was over $2,000 per year. I was told this wasn’t possible. I then requested the EPP code to transfer everything away (domain and hosting and emails), making it clear I intended to move off the service. After confirming that my domain and hosting were being… Read more
transferred, I was not informed at any point via the support chat that I also needed to separately cancel the account. I assumed that transferring everything would effectively end the service. While I accept that this assumption was incorrect, there was no guidance from support indicating that an additional cancellation step was required.
On 31 March, I was billed again for hosting covering the period 5 April 2026 to April 2027. This charge was applied before the new billing period began. I disputed the charge prior to 5 April and requested a refund for the unused period, but this was declined.
Despite clearly indicating my intention to cancel and no longer use the service, I have been charged over $2,000 for hosting I did not use.
Hello Jesse, Thank you for taking the time to share your… Read more (+2 replies)
Reviews with attachments
Why I'm Leaving Vodien After Years of Loyalty I've been a long-term Vodien customer with two separate accounts, web hosting and email hosting. When I was late paying my email hosting bill due to travel, Vodien suspended my email account, which I understood. But they also suspended my fully paid, current website and displayed a public suspension… Read more
notice on my homepage. This was completely unacceptable as my web hosting was paid up and not expired. After years of loyalty, Vodien chose to publicly embarrass me over a late payment on an unrelated account. This unprofessional treatment has destroyed my trust in their services. I cannot recommend Vodien. Their willingness to humiliate customers and punish paid services shows a complete lack of professionalism. I'm already searching for a new provider and taking my business elsewhere. Any company that treats long-term customers this way doesn't deserve continued patronage.
Hi Manoj, Thank you for taking the time to share your… Read more (+2 replies)
Silverado Australian Mist Cats – One of our loyal cat owners call me and told me that our website was not up and working. My husband with Gedeon's amazing knowledge help us get it back on line. Our ticket number 1-8282736. A great big thank you for Gedeon's help! Show reply
They are horrible, Broken system, no work ethics – Couple of domains I bought from another website unfortunately transferred to Vodien. I have my own name service set up and did not know how awful Vodien is until a problem in data-center made one of my servers unavailable and I decided to move "name service" to a different IP address. Tried to change NS record new IP, I realized I cannot change… Read more
the IP address! I called their support and that was the moment I realized they also cannot change it! This is the main and only purpose of domain provider and yet cannot be done by Vodien?! I couldn't believe it but the support guy promised he will fix the problem and call me in couple of hours but it did not happen. (Still this could be fine but the support guy either did not know DNS at all (which I doubt) or tried to fool me into thinking this is my fault or selling it to me as a **high standard**!! ... which is unethical and worse than having a broken service. ) Actually control of my domain name is gone and I expect very important emails on that and I am now praying that my problematic server comes up again. of course I am planning to move out of Vodien but I just need some time to do that properly.
Hello Iman, Thank you for sharing your experience with… Read more (+2 replies)
Overall poor experience. Website has been down 4 times in as many months – Vodien bought out a local hosting company which I had happily been using for 10+ years but since then the service has gone downhill. My website has been down 4 times in as many months. You'll get no response or assurance that things might change unless it's visible on a public forum where their online 'brand integrity' is effected. On a more… Read more
postive note, Vodien marketing is great! I spent 20 minutes going back and forth on the phone with a sales rep trying to decipher what they actually meant by their catchy marketing terms. But this time was well worth it because I learnt some new tactics in how to sell things to people that they dont really need. EDIT: I wrote this review and didnt end up posting it. 2 weeks later and my site is down again so I came back to product reviews and my unposted review had been saved. Im submmiting it this time. Worst hosting company I have ever dealt.
Hello Matt, Thank you for sharing your experience with… Read more (+3 replies)
- +7
[Content Removed] Service, ever so politly rude and not able to fix a problem for five months – Vodien are the people servicing Crazy Domains as back up or escalated help services. In five months of trying, since 13 March, Vodien was unable to stabilize my WEB page, nor move it to a new server with over 100 domain down periods. Always very politely worded, they are the rudest support service ever I have ever the displeasure of needing to ask… Read more
for help.
For example; Apologies for any inconvenience caused. We have received reports that the server has been stable recently, and our system checks indicate that everything is functioning properly now. If you continue to experience any issues or have any further concerns, please let us know so we can assist you promptly. Thank you for your patience. Vodien Customer Support [[Details Removed]]
Yes, I continue to have issues and have provided monitoring proof and have sent it to them, but they have not addressed the issue of the FIXED SERVICE. But this is as expected because this is the fourth or fifth iteration of this sort of email and the supposed fixing of my service for Crazy Domains.
26 July 2024 - Both sites are down again, multiple times, shaolin.com.au 6 incidents, 3h, 1m, 30s… Read more (+14 replies)
Latest follow-ups
Email went down again around midnight. No progress by their "support" team after around 15 hours. Complained that this was the 4th extended email outage in 12 months and was told that the outage is because the server I am hosted on is old and not… Read more
capable of carrying the load it has, so to expect more of the same. This information was conveyed by a sarcastic and arrogant sales person (Business Development Specialist) who proceeded to try to up-sell me to a more expensive service costing 250% of what I currently pay (Titan Email). There has been no contact prior to this event advising that I needed to change and considering we have only 3 low volume mailboxes, I find it hard to believe that this is anything more than a ploy to move to a higher cost service. In the process of looking at moving to another service, I also found that Vodien, when it took over from my previous provider through a buyout, failed to accurately transfer my domain registration details, tying me up in more calls to get the details corrected. This company has generally polite and helpful people in support but it appears there is poor technical management, no server monitoring, and a sales force dedicated to up-selling. If you are considering using them for email hosting, discard them as their products are generally not reliable. Lastly, their status page which is supposed to show any outages, NEVER shows issues while they are in progress, unless you dig behind, where you will find details of past events, but nothing on current problems. Their old web page, advertising mailPlus, the service I have been on up until now, states that the Data Centres were in Australia, but I confirmed today that the servers are all in Singapore, another blatant misinformation. The pictures I attached show a Status Screen showing no issues, but details behind the screen show a different picture, hidden to the casual eye. Just don't use them.
Update: It turns out that the server affected houses a number of customers, all of which are down, yet there is no mention of this on their Pulse Monitoring Page, and now they "As of now, we are facing challenges with the server, and that our dedicated server team is considering to transfer the server to another." This after close to 60 hours of outage. Their monitoring page is a scam.
Last Update: After more than 60 hours of outage, and no solution in sight as they considered whether to replace a faulty server, I transferred my domain and set up new email mailboxes with VentraIP, who were fantastic to deal with, using competent Australian technical staff. Our email is now fully up and running and operates faster than on the old Singapore-based hosting service of Vodien who are owned by Crazy Domains. Take my advice and cut them loose.
Follow-up · No longer with these clowns. Glad to have outage-free service and fast Australian support. Do what I did, and cancel Vodien. VentraIP is much better.
Hello Ian, Thank you for taking the time to share your… Read more (+6 replies)
Have been trying to transfer a domain away from Vodien for more than 4 weeks. Spoke to them on their chat for an hour, after which they promised to email me with update didn't happen. Have now spoken to at least 4 people on their support email, who… Read more · 3
constantly push me to "help" pages that don't exist and don't follow up. They promise to elevate my issues but never do, and then we start the process again.
At the point where I am now losing business because of this and am considering legal action.
I never registered my domain name with Vodien, they bought the company I used.
Buyer beware!!
Follow-up · Everything has been resolved. Vodien were very responsive after I used this forum. Thanks
Positive reviews
Hi, just like everyone to know that I called for an obscure problem and got onto a real person at Vodien customer support. After certifying I had access to the account my problems were solve within 5 minutes while I was still on the phone. Recomend. Show reply
Great customer service! – Gedeon was a great help in getting my outlook application to link with by new email host, he was very friendly and went above and beyond to solve the problem. Thanks again! ticket number, I-19442632 Show reply
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Best service ever – Absolutely fantastic service from Gedeon, 7.00 pm, still available and had my problem solved in a short time, he was very patient with me being a non tech person and walked me through the process, absolutely first class. Show reply
Negative reviews
Vodien is absolutely terrible. Do not use them. I am about to discontinue my account because I have a domain hosted with them that is pointed to a page on my website and the redirection keeps on being mysteriously removed by them. It's happened 6 times now and I've had enough. Each time the customer service person tells me it's a mistake that… Read more
won't happen again and then it does. In the meantime I lose business. And there's never an adequate explanation.
Hello Peter, Thank you for taking the time to share your… Read more
I have been a loyal Vodien customer since 2013. I stayed through the acquisitions (Vodien and its parent company got sold a couple of times, giving them the benefit of the doubt, but I have never felt more betrayed and exploited by a service provider in my life. Everything shifted when they prioritized sales over stability. I was coerced and… Read more
pressured by their sales team into 'upgrading' to a Managed VPS back then. It was the single worst business decision I’ve ever made. For the last 6 months, my server has crashed or gone offline for 4 to 8 hours at a time—at least 8 separate times.
Here is the reality of 'Managed' service at Vodien:
Zero Accountability: They shortened their call-in hours specifically to dodge the flood of complaints about their failing servers.
The 'Loyalty' Tax: I am currently trapped. I paid upfront until April 2027 because I had faith in them, and now I am stuck watching my business suffer while they sit on my money.
Non-Existent Support: In today’s world, their service level is a joke. You aren't a client to them; you are a hostage.
The level of frustration and anger I feel cannot be put into words. I am counting down the days until I can escape this contract. If you value your uptime, your sanity, or your money, do not make the mistake I did. Stay far away from Vodien.
Hello Lucas, Thank you for sharing your feedback and for… Read more
Vodien have been terrible since they took over Cheap Domains. Their system is not linked to Cheap domains so whenever you try to do something in Vodien, it doesn't work then you have to spend hours telling Support to update it in the back end. AVOID THIS COMPANY. All they do is try to sell you upgrades and stop you from getting your work done… Read more
efficiently. If I could list them at 0 stars I would. DO NOT USE VODIEN. I'm shifting all my business to another provider.
Hello Customer, Thank you for taking the time to share… Read more
Recent reviews
Stay away from this hosting company unless you want to spend hours on the phone talking to staff that promise to fix their issues yet they do not! Then sell you an upgrade to say this is the issue but problem not fixed . When you ask for a refund as promised from their end suddenly you are over the 60 day promise because you are waiting for them to fix their issues . They are scammers and useless in providing you with minimal hosting speed .
Hello Brad, Thank you for sharing your experience with… Read more (+3 replies)
Even 1 star is flattering. Having originally being with Aust Domains, the service was good until it was taken over by vodien. Initially, they had no contact number etc which we let slide. 1 Yr ago, i contacted vodien and informed them that i am changing providors and that i wanted to stop my account. They informed me that it was done. Today i find… Read more
they have debited my account a few hundred dollars. After spending 2 hours on live chat, i asked for a refund to which they offered a company credit. I had already changed providors 1 yr earlier so i paid for a full year of services i did not use. I find out today that i miraculously had another account which is how they debited my account. When i asked for a refund, they chrged me a pro rata fee for the day that my funs were taken out of my account. We have switched to Ventra IP which is an Australian company and will never look back. The fact they charged a pro rata fee for their error is absolutely terrible.
Hi Client, We are sorry to hear about your experience and… Read more (+2 replies)
Suddenly unpublished my site and email. Their phone number was not working, just hung up after citing their business hours (I was calling during their open hours"...nor was live chat working... System demanded $5 to "publish" my already published site. And this from a service charging over market rates.
Hi Wayne, We’re sorry to hear about your recent… Read more
My website was not running due to they fault for who knows how long time, despite bills paid on time. When i complain there was no respond, no resolution, no nothing. I am now with different provider, so you guys will have no nothing ever. End of story.
Hi Customer, Thank you for sharing your experience with… Read more
Wont provide service unless you fix your “unpaid invoice” even when you have six weeks subscription. So if you want to change providers, get all your stuff backed up well in advance! They try to lock you in with this kind of rubbish rather than offering a decent service. Tried to change from them for various services for years. They only really respond when they think they can sell you another add on. Really terrible.
Hi Tony, Thank you for taking the time to share your… Read more
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I wish I had read these reviews before I signed up with them. Since singing up I have been receiving multiple calls daily from Voiden trying to sell me more products. I thought Voiden was a trustworthy company. It seems that it doesn’t matter that you are a paying customer, they will still sell your details to marketing companies.
Hi Client, We are sorry to hear about your recent… Read more
Absolutely useless, incompetent imbeciles. I signed up with webcity, which were fine, but they got bought out by vodien, then the problems started. My phone would go quiet for a week, then I would check my website only to find it was down, they could, or wouldn't tell me how long it was down for each time it happened, but f me, when I had a quiet… Read more
period of calls for a week or so each bloody time I checked my website was down. NO explanation was ever given as to why it was down. Then after enduring their incompetence for a couple of years I was shutting one website down. I told them to cancel this service and I got it in writing from them that it would be cancelled and no further payments would be made to my credit card. I did this because I didn't trust their abilities and I thought they would yet again stuff it up. Well bugger me, yes they did stuff it up, they renewed my hosting service and charged my CC. After notifying them of yet another stuff up they told me I would have to pay a cancellation fee. I notified them that I was very clear that I wanted this website CANCELLED and I had a reply from them to conform it would be cancelled and no further payments would be deducted for this service. THEN EVEN AFTER PRESENTING THEM WITH THEIR OWN FRIGGIN EMAIL CONFIRMING THE SERVICE WOULD BE CANCELLED AND NO FURTHER PAYMENTS WOULD BE CHARGED, THEY THEN STATED i NEEDED TO PAY A CANCELLATION FEE. PLEASE PEOPLE DON'T USE THEM
Hi Mark, Thank you for sharing your experience with us,… Read more
I want to raise a serious flag about our recent experience with Vodien. Since signing up, we've been overwhelmed with relentless calls, often from pushy sales reps falsely claiming to be based in Australia. It’s been disruptive, misleading, and frankly, unacceptable. We initially chose Vodien to manage a domain, expecting professional support.… Read more
Instead, we got the worst service we've encountered to date. The communication was rude, the onboarding chaotic, and the entire process felt like a bait-and-switch. What was sold as a reliable platform turned into a frustrating, time-wasting ordeal.
If you're considering hosting or domain services, I strongly recommend steering clear of Vodien. It's not just overpriced—it’s a complete mismatch between what’s promised and what’s delivered.
Hi Customer, Thank you for sharing your experience with… Read more
I’ve had terrible experiences with Vodien. They took over my existing hosting company (who had been great) and promptly oversold me a product which was way bigger than I needed. I had told them I was a one-person company and that all I needed was a simple website and a couple of email addresses. But the Vodien rep I spoke to signed me up for a… Read more
scaled-up business plan with 100 email addresses!
I was naive enough to not check the details and pricing until much later. I called Vodien and told them how they’d deceptively oversold me and that I wanted a refund.
Surprise surprise, I never received a refund. And they’ve been phoning and emailing me ever since, trying to sell me products!
My hosting plan yearly renewal was due last week so I turned off the automatic renewal option on their website the week before.
They’ve still been emailing me reminder notices about my plan expiring.
Today they called me again so I told the guy I didn’t need the website or email addresses anymore – and he still tried to sell me a plan! I was furious, and said I’d be leaving online reviews of their shockingly bad service.
My advice to anyone considering Vodien? Stay away!
Hi Wendy, Thank you for sharing your experience. We're… Read more (+2 replies)
Terrible Hosting Experience – Avoid Vodien Vodien migrated my client’s website to their platform, and ever since, we've encountered persistent error messages traced back to their server. Despite my developer identifying the issue as server-related, I spent two frustrating weeks going back and forth via live chat, emails, and phone calls—only to… Read more
be told they couldn’t fix it and that it wasn’t their fault.
This has been the worst hosting experience I’ve had. Their support is unhelpful and unwilling to take responsibility. I strongly advise against using Vodien.
[Content Removed]
We were offered a deal which included moving our web site to them for free and were told we would be contacted to do so. No one ever contacted us. We paid for two years hosting. In the end we moved the website ourselves and asked for a refund. We had asked for a refund numerous times already. These people do not want to give money back after they… Read more
have it. Do not pay them anything. They are in Singapore so avoid Australian Law though they do have offices in Sydney. If you have a complaint their direct line is (02)9042 0069. The person is Maria
Hi Client, Thank you for sharing your feedback, and we… Read more
They lost me as a customer after 16 years. I was with vodien for more than 16 years, but recently the speed is so slow that it takes between 4 sec to 10sec to load a page. I contacted support and they assured me that the server speed is in tip top condition. So I hired someone to optimise my site, and the person said they have done what they… Read more
can, and it's really server speed issue.
So I contacted support again and they again said the same thing that the server speed is great.
So i decided to move server.
After more than 16 years with Vodien, the inertia to move is so great, but I don't really have a choice since they can't resolve it.
And now guess what, my website is fast now!
It's crazy how fast my website is now as compared to when I was on Vodien. And that's also after support saying that the server is in great condition.
Their service now is unusable, so good luck to them and to future users.
Hi Shufen, Thank you for sharing your experience. We’re… Read more
In my 30 years in the internet and hosting industry, this is the worst provider I have ever come across. They bought out my excellent Sydney-based VPS/cPanel provider and then everything turned to sh!t. They are inflexible, rude, impossible to communicate with and on top of that they are down half the time. Avoid at all costs. cb.
Hi Chris, Thank you for sharing your feedback. We are… Read more
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Hello Sharon, Thank you for taking the time to share your… Read more