Vodien

Vodien is absolutely terrible. Do not use them. I am about to discontinue my account because I have a domain hosted with them that is pointed to a page on my website and the redirection keeps on being mysteriously removed by them. It's happened 6 times now and I've had enough. Each time the customer service person tells me it's a mistake that… Read more

won't happen again and then it does. In the meantime I lose business. And there's never an adequate explanation.

I have been a loyal Vodien customer since 2013. I stayed through the acquisitions (Vodien and its parent company got sold a couple of times, giving them the benefit of the doubt, but I have never felt more betrayed and exploited by a service provider in my life. Everything shifted when they prioritized sales over stability. I was coerced and… Read more

pressured by their sales team into 'upgrading' to a Managed VPS back then. It was the single worst business decision I’ve ever made. For the last 6 months, my server has crashed or gone offline for 4 to 8 hours at a time—at least 8 separate times.

Here is the reality of 'Managed' service at Vodien:

Zero Accountability: They shortened their call-in hours specifically to dodge the flood of complaints about their failing servers.

The 'Loyalty' Tax: I am currently trapped. I paid upfront until April 2027 because I had faith in them, and now I am stuck watching my business suffer while they sit on my money.

Non-Existent Support: In today’s world, their service level is a joke. You aren't a client to them; you are a hostage.

The level of frustration and anger I feel cannot be put into words. I am counting down the days until I can escape this contract. If you value your uptime, your sanity, or your money, do not make the mistake I did. Stay far away from Vodien.

Have been trying to transfer a domain away from Vodien for more than 4 weeks. Spoke to them on their chat for an hour, after which they promised to email me with update didn't happen. Have now spoken to at least 4 people on their support email, who… Read more ·  3

constantly push me to "help" pages that don't exist and don't follow up. They promise to elevate my issues but never do, and then we start the process again.

At the point where I am now losing business because of this and am considering legal action.

I never registered my domain name with Vodien, they bought the company I used.

Buyer beware!!

Hi, just like everyone to know that I called for an obscure problem and got onto a real person at Vodien customer support. After certifying I had access to the account my problems were solve within 5 minutes while I was still on the phone. Recomend. Show reply

Great customer service! – Gedeon was a great help in getting my outlook application to link with by new email host, he was very friendly and went above and beyond to solve the problem. Thanks again! ticket number, I-19442632 Show reply

Best service ever – Absolutely fantastic service from Gedeon, 7.00 pm, still available and had my problem solved in a short time, he was very patient with me being a non tech person and walked me through the process, absolutely first class. Show reply

Vodien have been terrible since they took over Cheap Domains. Their system is not linked to Cheap domains so whenever you try to do something in Vodien, it doesn't work then you have to spend hours telling Support to update it in the back end. AVOID THIS COMPANY. All they do is try to sell you upgrades and stop you from getting your work done… Read more

efficiently. If I could list them at 0 stars I would. DO NOT USE VODIEN. I'm shifting all my business to another provider.

Stay away from this hosting company unless you want to spend hours on the phone talking to staff that promise to fix their issues yet they do not! Then sell you an upgrade to say this is the issue but problem not fixed . When you ask for a refund as promised from their end suddenly you are over the 60 day promise because you are waiting for them to fix their issues . They are scammers and useless in providing you with minimal hosting speed .

Even 1 star is flattering. Having originally being with Aust Domains, the service was good until it was taken over by vodien. Initially, they had no contact number etc which we let slide. 1 Yr ago, i contacted vodien and informed them that i am changing providors and that i wanted to stop my account. They informed me that it was done. Today i find… Read more

they have debited my account a few hundred dollars. After spending 2 hours on live chat, i asked for a refund to which they offered a company credit. I had already changed providors 1 yr earlier so i paid for a full year of services i did not use. I find out today that i miraculously had another account which is how they debited my account. When i asked for a refund, they chrged me a pro rata fee for the day that my funs were taken out of my account. We have switched to Ventra IP which is an Australian company and will never look back. The fact they charged a pro rata fee for their error is absolutely terrible.

Suddenly unpublished my site and email. Their phone number was not working, just hung up after citing their business hours (I was calling during their open hours"...nor was live chat working... System demanded $5 to "publish" my already published site. And this from a service charging over market rates.

My website was not running due to they fault for who knows how long time, despite bills paid on time. When i complain there was no respond, no resolution, no nothing. I am now with different provider, so you guys will have no nothing ever. End of story.

Wont provide service unless you fix your “unpaid invoice” even when you have six weeks subscription. So if you want to change providers, get all your stuff backed up well in advance! They try to lock you in with this kind of rubbish rather than offering a decent service. Tried to change from them for various services for years. They only really respond when they think they can sell you another add on. Really terrible.

I wish I had read these reviews before I signed up with them. Since singing up I have been receiving multiple calls daily from Voiden trying to sell me more products. I thought Voiden was a trustworthy company. It seems that it doesn’t matter that you are a paying customer, they will still sell your details to marketing companies.

Absolutely useless, incompetent imbeciles. I signed up with webcity, which were fine, but they got bought out by vodien, then the problems started. My phone would go quiet for a week, then I would check my website only to find it was down, they could, or wouldn't tell me how long it was down for each time it happened, but f me, when I had a quiet… Read more

period of calls for a week or so each bloody time I checked my website was down. NO explanation was ever given as to why it was down. Then after enduring their incompetence for a couple of years I was shutting one website down. I told them to cancel this service and I got it in writing from them that it would be cancelled and no further payments would be made to my credit card. I did this because I didn't trust their abilities and I thought they would yet again stuff it up. Well bugger me, yes they did stuff it up, they renewed my hosting service and charged my CC. After notifying them of yet another stuff up they told me I would have to pay a cancellation fee. I notified them that I was very clear that I wanted this website CANCELLED and I had a reply from them to conform it would be cancelled and no further payments would be deducted for this service. THEN EVEN AFTER PRESENTING THEM WITH THEIR OWN FRIGGIN EMAIL CONFIRMING THE SERVICE WOULD BE CANCELLED AND NO FURTHER PAYMENTS WOULD BE CHARGED, THEY THEN STATED i NEEDED TO PAY A CANCELLATION FEE. PLEASE PEOPLE DON'T USE THEM

I want to raise a serious flag about our recent experience with Vodien. Since signing up, we've been overwhelmed with relentless calls, often from pushy sales reps falsely claiming to be based in Australia. It’s been disruptive, misleading, and frankly, unacceptable. We initially chose Vodien to manage a domain, expecting professional support.… Read more

Instead, we got the worst service we've encountered to date. The communication was rude, the onboarding chaotic, and the entire process felt like a bait-and-switch. What was sold as a reliable platform turned into a frustrating, time-wasting ordeal.

If you're considering hosting or domain services, I strongly recommend steering clear of Vodien. It's not just overpriced—it’s a complete mismatch between what’s promised and what’s delivered.

I’ve had terrible experiences with Vodien. They took over my existing hosting company (who had been great) and promptly oversold me a product which was way bigger than I needed. I had told them I was a one-person company and that all I needed was a simple website and a couple of email addresses. But the Vodien rep I spoke to signed me up for a… Read more

scaled-up business plan with 100 email addresses!

I was naive enough to not check the details and pricing until much later. I called Vodien and told them how they’d deceptively oversold me and that I wanted a refund.

Surprise surprise, I never received a refund. And they’ve been phoning and emailing me ever since, trying to sell me products!

My hosting plan yearly renewal was due last week so I turned off the automatic renewal option on their website the week before.

They’ve still been emailing me reminder notices about my plan expiring.

Today they called me again so I told the guy I didn’t need the website or email addresses anymore – and he still tried to sell me a plan! I was furious, and said I’d be leaving online reviews of their shockingly bad service.

My advice to anyone considering Vodien? Stay away!

Terrible Hosting Experience – Avoid Vodien Vodien migrated my client’s website to their platform, and ever since, we've encountered persistent error messages traced back to their server. Despite my developer identifying the issue as server-related, I spent two frustrating weeks going back and forth via live chat, emails, and phone calls—only to… Read more

be told they couldn’t fix it and that it wasn’t their fault.

This has been the worst hosting experience I’ve had. Their support is unhelpful and unwilling to take responsibility. I strongly advise against using Vodien.

We were offered a deal which included moving our web site to them for free and were told we would be contacted to do so. No one ever contacted us. We paid for two years hosting. In the end we moved the website ourselves and asked for a refund. We had asked for a refund numerous times already. These people do not want to give money back after they… Read more

have it. Do not pay them anything. They are in Singapore so avoid Australian Law though they do have offices in Sydney. If you have a complaint their direct line is (02)9042 0069. The person is Maria

They lost me as a customer after 16 years. I was with vodien for more than 16 years, but recently the speed is so slow that it takes between 4 sec to 10sec to load a page. I contacted support and they assured me that the server speed is in tip top condition. So I hired someone to optimise my site, and the person said they have done what they… Read more

can, and it's really server speed issue.

So I contacted support again and they again said the same thing that the server speed is great.

So i decided to move server.

After more than 16 years with Vodien, the inertia to move is so great, but I don't really have a choice since they can't resolve it.

And now guess what, my website is fast now!

It's crazy how fast my website is now as compared to when I was on Vodien. And that's also after support saying that the server is in great condition.

Their service now is unusable, so good luck to them and to future users.

In my 30 years in the internet and hosting industry, this is the worst provider I have ever come across. They bought out my excellent Sydney-based VPS/cPanel provider and then everything turned to sh!t. They are inflexible, rude, impossible to communicate with and on top of that they are down half the time. Avoid at all costs. cb.

Company rubbish. Tech support worse than rubbish. Customer service yeah right. Problems with emails created by Vodien but tried to blame others. Couldn't fix issue and lost money and time with my customers.As soo as I switched provider, problem went away. Funny that. Been fighting for refund, but they keep offering scraps just like their service.

This Singapore company is by far the worst hosting company on planet earth. They offer the highest pricing for the lowest services possible. If you want customer service then go elsewhere as this "company" offer zero

Poor service – We had a business domain through Vodien. Had numerous dramas with emails and website the last few months. The website has been hijacked several times and if you can read Chinese you can buy a facemask instead of getting trees removed. Several episodes of the emails not working. Over a weekend the domain was cancelled due to fraud and… Read more

cancelled. Apparently they sent emails to submit paperwork.. Guess what - did not get email! Cancelled domain and 3 days later the domain was back on the resellers list!! Got an email that it was on a resellers list 2 days after I already purchased it myself thru a different Company!!

I tries to move my domains away from them – They bought the Australian company I had my domain names registered with. The problems started soon after. I had replaced all my email addresses (after Internode dropped out) to one from my own website, that I had with them They reported me to the AU people after checking that my ABN had expired. Their behaviour was unhelpful, their support people… Read more

unhelpful. I changed all my email addresses (everywhere, there must be a hundred instances of that email used) again to a gmail account. To change the registrant email addresses on my domains with them they wanted proof of ID. I supplied that. Then I was told I didn't need to do that. Later I wanted to move all the domains back to an Australian company. But I couldn't because the registrant email was still the old one. Again, I couldn't change it. They wanted proof of ID again, plus $99 for each domain. Despite all the other details of name, address and email addresses pointing to my gmail account they insisted that the AU people had to have the documentation plus the money. They may be right. But they were narky and unhelpful about it. The only alternative for me was to delete all the domains. I dislike this company and all who work there intensely.