Mop head has failed twice
I purchased my cleaner in May 2021. The vacuum is great. The mop head failed (water sensor issues) in August 2021. It spent a month getting “repaired” only to be replaced in full, which was great. However, now the second replacement mop is having the same problem. Very frustrating. Will have to take the whole unit back again. Godfreys a won’t just send the mop head away for checking - they send the whole machine, so am now facing another month+ without a vacuum or mop.
Purchased in May 2021 at Godfreys for $3,000.00.
I am actually disappointed in the vacuum, it certainly does not have the suction of a other cleaners.
I use on carpet and tiles and couch. Relatively well depending on your previous vacuum, upgrades are not always worth the upgrade. If you were to have a basic vacuum then this is a fantastic product by far, I just feel I have downgraded.
Purchased in March 2021 at Godfreys Physical Stores for $1,999.00.
DONT BUY THE MOP HEAD!!!
We have had our vacuum cleaner for 5 years, the vacuum itself is excellent. DO NOT waste your money on the mop head. I hardly used mine, but tried to love it and use it from time to time, recently it stopped working, kept stopping (as if cloth was too damp). I took it in for a service and was told there are no parts available for it and that we would have to purchase a new one. at the cost of $1000.00.
I have tried contacting Vorwerk directly and found that they are owned by Godfreys in Australia. Godfreys tell me its a Vorwerk issue. When you pay this sort of money you expect more than 5 years from it and given I hardly used it.
Purchased in December 2015 at Godfreys for $4,000.00.
Best vaccum and floor cleaner I have ever used.
I brought the Vorwerk floor cleaner after having my floors sanded back and waxed. My whole house, besides the bathrooms and laundry are wooden floors. I spent a small fortune on my floors and I wanted to protect them. The only vacuum I could find that didn’t have any parts that would scratch my new floors was the Vorwerk Kobold VK200.
I love this machine, I can vacuum and mop the floor at the same time! This saves me so much time and energy. You can choose the amount of water, so low dirt, 1st level, more dirt, 2nd level and dirtiest, 3rd lev...
Great Upright Vacuum
I have a very small house with carpeted and vinyl floors. I bought the Worwerk Kobold VK200 plus the carpet freshener VF200 and Upholstery motor brush PB440. Using the vacuum as an upright works great. Very maneuverable, but when the accessories are connected, it makes the machine very awkward to move around the house while cleaning. There is only a shoulder strap to use and so the machine gets in the way while using the accessories. So I actually use my Sauber Intelligence si-200 more with it’s accessories attached, which a great machine but ...when vacuuming floors it becomes hard to maneuvre around the house. So I sort of use both machines. The Vorwerk is built very well, and seems to vacuum quite well, but there is no way of telling if it is cleaning as well as my Sauber. I have not filled a dust bag yet as I have only had the Worwerk Kobold VK200 for 3 months. I did use the freshener attachment once in my living room just to see how it went, I thought that might have filled the bag. The freshener accessory, for me was worth the extra money. My carpet came up nice. The vacuum can lay very flat so vacuuming under the bed is easy and it can be maneuvered while under there quite easily. Pros; Built well Easy to manoeuvre when vacuuming floors Quite, quiet Long power cord Looks good Cons; No light on vacuum head No visible way of telling how well it is cleaning my carpet. Awkward to use with the accessories attached
Purchased in September 2020 at Godfreys.
Excellent for pets and time poor
Did my first vacuum and mop with this amazing product and I am sooooo happy! Bought a Shark a couple weeks ago and it couldn’t even vacuum dog hair without clogging. Hubby freaked out about the price of the VK200 and the additional SP600 mop, but I bought it on a plan so I feel a bit easier about that.
We are a 4 person family with 2 teen boys (mud on shoes!), a Tradie husband (small pebbles caught in boots, mud, dirt etc) and 2 medium sized dogs that are inside at night, and sleep in our bedroom on the carpet. These dogs are short haired bu...
Purchased in November 2020 at Godfreys Physical Stores for $2,000.00.
vacuum and mop on one machine
Best corded machine ever had in my life. It's German made with the best quality and most powerful suction power. The mop head is just a life saver. I use to spend at least 2 hours on vacuuming and mopping my floors and tiles, but now it only takes me 20 mins coz it does at the same time. It does a perfect mopping job on my floors and tiles, it doesn't leave water marks and streaks like most steam mops do. The hard floor head comes with it is so handy, it's so versatile that I can easily get into the corners, along the skirting boards. The power...head picks every thing on carpet and hard floors. it also smells nice while vacuuming. Instead of constantly buying cheap ones, vorwerk is like a life time purchase. it's a lot of money but worth every cent.
Purchased in May 2018 at Godfreys Physical Stores.
I LOVE IT!
I use the Vorwerk VK200 & SP600 on Matte Grey tiles, vinyl plank, & engineered oak floor. It’s amazing, I have 3 dogs & my house smells great. Takes the chore out of the floors.
Purchased in June 2020 for $3,000.00.
What a sucker
Cleaner is fantastic such powerful suction but the bag indicator lights don't work, bag was beyond full with no indication as stated this is disappointing ecpecially being a brand new cleaner
Purchased in April 2020 at Godfreys for $1,999.00.
Amazing vacuum in our apartment with timber / carpet floors
Amazing product, simple to use and is a dream to clean with! We have a 2 bedroom apartment and it makes cleaning so time effective. The bags last a long time and it has taken us 1.5 year to go through the standard box I think there are 5 or 6 per box, we bought 2 more and should be fine for a long time. We don’t have pets, so can’t speak for pet hair removal, but me and my wife have both long hair and it picks it all up. Just remember to take the power head brush bar out and cut the hair off every 2 or so cleans. The attachments are great. Overall very good quality and worth the $2000+ price tag, this is of course subjective.
Purchased in December 2018 at Hurstville.
Best vacuum ever. I am in love with it.
This is my favourite appliance and the best vacuum I have ever had for numerous reasons. I have shoulder pain and it doesn't hurt to use it. It adapts to each carpet if used in the auto mode. (My other vacuum was impossible to move on some piles.) The cord is long so you don't have to keep changing power points. It can lay down flat so you can get it under furniture easily. It is extremely quiet. It's just beautiful. It's not cheap but I'm so happy with it. Godfreys was also fantastic. Really good customer service.
Purchased at Godfreys.
Ok, expensive, not great with animal hair
Easy to use but attachments are a wates of time, shoulder strap is awkward.
Normal head works well on hard floors, but pet hair blocks it up.
Bag indicator seems to not work, bag was full, suction cutting out, lights saying it still good.
Bag also filled quicker than the sales person said it would. Told it would easily last a year for a 2 by 1 house, once or twice a week. Guess its a dirty house.
All in all its not worth the price
Purchased in January 2020 at Godfreys for $1,800.00.
Stay away from Godfrey’s and this Machine!
Biggest waste of money Ever!
On my floor boards it doesn’t even pick up the rubbish, only pushes them along which is very frustrating when it takes three times as long to vacuum an area.
It has ruined all my hand woven rugs- as even the slowest spin setting pulls at the ends of the rugs. Which then means the machine stops working and essentially needs to be “reset”.
In my carpeted areas it becomes so hard to push and manoeuvre the machine that I just simply can not vacuum and have to get my husband to finish the task.
Has a bunch of useless a...
Purchased at Godfreys for $2,000.00.
when your kids don't mind vacuuming your onto something good
this is the best investment i have made for the house. it makes cleaning so easy, knows when it is changing from hardfloors and going to carpet, adjusts the suction. all the attachments really make a difference. the only thing that is odd is the shoulder strap, dont know if im not using that properly or its just a bit awkward. other than that best investment for the house
Purchased in September 2018 at Godfreys Physical Stores for $1,700.00.
The best hand stick vacuum ever!
The best hand stick Vacuum by far. So easy to use and pull along floor. Has the best suction on carpet and hard floors. Lightweight and a very well designed hand stick vacuum. We also got the mop with it which vacuums and mops at same time, its brillant. No more batteries going flat either with a long electric cord. This is an extremely good quality product. Thank you Vorwerk.
Purchased in September 2019 at Godfreys Physical Stores.
Questions & Answers
Please please help me…
I love my vacuum it’s the best thing.
But just recently it stopped working, no light flashing, changed the heads on it and it doesn’t even click over. I tried to look at it myself but had no luck at all. I didn’t even know how to really pull it apart. What could the problem be? Has this ever happened all?
We are sorry to hear of the issues you are experiencing with your machine.
To determine the issue and provide resolution the machine will need to be taken into your nearest Godfreys store, with proof of purchase, to be booked in for inspection.
The Vorwerk Team
Does this machine work well on slate floors ?
This machine does come with a hardfloor tool, that does work well on slate flooring.
The Vorwerk Team
A have a couple of shag rugs. Is this vacuum cleaner suitable to use on them?
Sorry I do not have any shag rugs. The staff at Godfreys might be able to tell you. I know that the vacuum has a fairly low suction mode, if needed, and that the rotating brush can be switched off while on carpets by using the function key on the handle. So that might help.
Get an answer from our members and Vorwerk representatives
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