Vuly Thunder Summer Medium with Tent

Roof Broke Down after 5 weeks! Will not honor the warranty because it is not a manufacturing defect – Even thought my trampoline is ONLY 6 weeks old and I have an original receipt, they still will not cover the ripped roof! Apparently, you supposed to take the roof down after EVERY use! If it rains, you must run down and take it off since the roof can ONLY withstand a sprinkling rain. So, the picture that you see on the other websites showing the… Read more

roof withstanding a rain, are an old images that aren't valid anymore. What a great reason not to cover the damage... Anyway, my roof wasn't fitting right from the beginning and I send an email to complain about it, never got a reply. Moreover, Vuly US does not have sun shade roof that let the rain go through, so I'm stuck with the tent kind of roof. Awful Quality and hard to deal Customer Service!

So Annoyed and disappointed – We bought the medium Thunder Summer tent in 2016. Within the first year, it was destroyed. The entrance completely frayed and sagged. It is now an unsafe trampoline to use, as we had a visitor 2 years of age completely fall out of the trampoline and hurt himself quite badly. We will never recommend this trampoline brand to anyone. Very… Read more

disappointed with the customer service. I tried to make a claim, but because it only just fell out of the year warranty, they could do nothing. I could have bought a trampoline for a sixth of the price we paid, to have the same outcome! I can't tell you how angry I am about it all.

Expect more for the $$$ – We purchased this trampoline for Christmas in 2015. This was to replace a (much) cheaper model that was destroyed by the wind, but had lasted for 4 years without major issue. After much consideration we decided that with 3 kids under 6, investing in the much touted Vuly Thunder would be a great investment. However within a year the entrance… Read more

was frayed and sagging. A section of the net has now separated from the mat making the trampoline unusable.

After calling support today it was disappointing being told that I would need to spend $300+ to fix a $1600 trampoline after only 2 years. If I had known this at the time of purchased I would have never purchased this trampoline in the first place. I now have 3 very disappointed children who love to jump.

Love the trampoline, but not loving the sunshade – We purchased a vuly almost 2 years ago as our two boys are on the autism spectrum and a trampoline is great for gross motor skills. In cyclone Debbie, we lost the original sunshade .... damaged from rain etc. I ordered a replacement sunshade, checked the serial number and the correct size and BINGO ! It Does Not Fit. I had contacted the customer… Read more

service team who were initially very helpful and polite. Following a few more email conversations, it became not so friendly. The customer service team member asked for photographic evidence of us following the installation instructions - like we (mature adults) are ignorant and unintelligent and incapable of reading and following instructions. I have given up and will not return or seek a replacement sunshade.

Understand why it's discontinued – I bought this trampoline for our child thinking it was worth the $1200 + $200 installation fee. Within a year the material around the opening had completely disintegrated. After two years all the net poles and leaf springs are rusted and you wouldn't want to brush against the poles because you're left with black marks all over your clothes and… Read more

skin.

March this year I emailed vuly as On my invoice its claims the frame has a ten year warranty so I emailed vuly with photos. The response I received was "it appears its just surface rust on the leaf springs and net poles" I was sent leaf spring covers and also told the metal components only have a one year warranty then the conversation was "closed".

July we completely took the trampoline apart as we were moving house. The whole trampoline is rusted I email vuly again with photos to be told again the net poles only have a 1 year warranty? Are these not apart of the frame? I also email pictures of the parts that sit in the net poles only to have response of "I'm not sure what part of the trampoline this part is, it doesn't seem like we sell it".

And the offer of replacement parts is a joke, may as well buy a whole new trampoline, they aren't cheap parts.

It's understandable this trampoline was discontinued as my sister bought the next model after this one no more than six months after me and hers still looks brand new.

loved it till we had issues – My kids loved this trampoline but in just over a year we had broken springs and they were rusted. Very annoyed with vuly sales they tried to charge me for new springs and very pricey postage after contacting fair trading they finally sent out new springs free of charge not happy you would expect more purchasing a $1300 trampoline.

Net destroyed within 2 years – My daughter has loved her Vuly Thunder M (purchased in Feb 2015), however over the last 6 months the entrance has been disintegrating, and now it has a tear next to the entrance. I can't believe we paid $1378 for a Trampoline that doesn't even last 2 years. I'm not sure of my rights under Australian Consumer Law, but seems the netting isn't… Read more

really designed to last in the Australian Sun. Like other people on this review forum we are frustrated and disappointed. We thought we were buying a quality product, but it seems we were sold a lemon.

up in 4 hours! – The complaints about building a medium vuly Thunder put me off buying one. But I couldn't look past Bunnings special of $599. So we took a punt. My wife and I had it up in 4 hours over two evenings. Neither of us are builders. We just followed the instructions. The kids love it! Bruce  Show reply

Terrible customer service – Needed to contact vuly, for some info about anchors. The first time I rang, I was put on hold for a very long time only to be hung up on. Then I called back and left a message and my number after being prompted by the recorded voice that vuly could call me back ASAP. Weeks later I still haven't been called back. It seems to me that bad customer service is a trend with them.

Don't waste your money! – We are really disappointed, with both the tramp and the lack of customer service that we have experienced with Vuly since starting the warranty claim process. I convinced my husband to get the kids a Vuly trampoline for Xmas in 2014. Previously we had a $400 tramp that lasted us 4 years! We expected a lot for the money but only 2 years later… Read more

the stitching has totally unravelled on two straps that attach the net to the polls and about to unravel on a third. The kids have actually only jumped on the tramp for 8 months as we moved house and didn't put it up in the rental. We can't believe that the net would fail after only 8 months of use by a 4 and 6 yr old! I was shocked to find out from Vuly that the tramp net only has a one year warranty! I had figured it must have been a known manufacturers fault, but clearly the materials used are just dodgy. I called Vuly 3 times last week to discuss the claim. I was put on hold twice and then cut off. The third time I was told that someone would return my call that afternoon but almost a week later I have not heard from them. Definitely disappointed as are the kids as they have no trampoline for the school holidays.

We love this tramoline – We all love this tramoline, parents and kids! Our vuly Thunder is very bouncy, great quality and quite simple to assemble! So far it has weathered well. The free tent however not so much! The UV affected it to a point that it became very fragile and tore at the seams (hence its been discontinued now). Overall very happy with out trampoline:)

Awesome trampoline – The Vuly Thunder is strong and sturdy with great bounce. The opening without a zip gives me peace of mind that my children will not fall out if they forget to zip up. The tent is a bonus but the tent design for this model is hard to use. The newer design looks better. Mat and net still in great condition after 3 years of use although the stitching at the opening is fraying.

My Boys are really enjoying it! Great Bounce! – We have had our Vuly Thunder Summer, 4 weeks now and my 4 boys are loving it, it's got a great Bounce and seems good Quality, my kids have enjoyed the Tent also. It is annoying on Grass as it so heavy and you can't mow under it. It wasn't easy to put together and pulling the Leaf springs to the Mat was tough, but it looks great!

Little bit disappointed with this trampoline for the price – I have had this trampoline for approx 18 months love the concept my son loves the tent, but for the price I have 2 leaf springs Broken from nowhere considering it has hardly been used. I would like to replace them as I'm going to sell the trampoline can I not buy them individually as a pack of 6 is $112 ! I don't need that many ! how long is the warranty for? Thanks Simone

6 month old, no warranty cover – The 'tent' cover is not worth the money as it breaks easy. Got replaced but same quality material. Color of entrance netting changed, not acceptable for this price. Got replaced after arguing with Vuly, but I had to pay towards it. Would not buy this trampoline or recommend it to anyone.

fantastic product! – After reading some reviews I was dubious about assembling the Vuly thunder and the build quality of the product. I put it together, solo, xmas eve by flood light, expecting a three hour marathon but I completed it in less than an hour. It is easy to put together, if you follow the instructions, if it becomes difficult, check your work. The … Read more ·  1

youtube video "June 2015 update" http://www.youtube.com/watch?v=fbhkF4PIjCA filled in the gaps from the original instructional video. The girls, 4 & 6, love their new Vuly, the tent and shade cover are also a hit, best of all no more spring injuries or falling off accidents. I am about to purchase the 'mister' to add some additional summer fun and 'wheels' to aid mobility. This is a fantastic product well worth the initial outlay.

When I Got It Home, It Was Piece Of Junk! – One star you mean I have to give this one star, ZERO stars is more suitable. My wife and I decided to get our young son a trampoline for Christmas, we purchased the 'VULY' Thunder medium and what a mistake that was. I would advise people to steer well clear of this fantabulous contraption until VULY address the build quality of their product… Read more

and also their customer service. What a shame I can't attach a few photos.

Well where to begin,

I will start with the welding of the frame. It is bad, for arguments sake let's call it average. I think the factory may have run out of Argon gas when they welded mine. I would not expect the welds to last under any real load.

Look at my user pic closer, that's a 'VULY' weld.

Now to the steel, that's where this gets funny. One of the supporting beams split whilst my wife and I attempted to put it together. Vuly had the cheek to ask me how I managed to do it, it was a mean feat I know, you can now call me Hercules. Well Vuly I will tell you how it happened, your manufacturer is using poor quality steel, simple. I suspect you already know that. On your website VULY you claim to use Australian steel, I ask you VULY what part of it was made with Australian steel?

Customer service, well that only exists at VULY if you are happy to replace parts on your brand new trampoline, they will welcome you with open arms, do not ask for a refund as it will fall on deaf ears.

Be warned, it is my opinion this trampoline is unsafe. It has spring steel under pressure sitting in soft pliable metal with no reinforcement or real locking mechanism. You be the judge.

My son will not be getting the trampoline that he wanted for Christmas as I have returned it to where it came from. I will be looking at other brands in the near future.

I count my family as lucky.

Cheers,

Sandgroper.

P.S. Doo, don't believe it, it snapped because the steel is like aluminium foil.

Very disappointing! – We assumed that spending in excess of $1700 on a trampoline would ensure quality and longevity, but were sadly disappointed. The stitching on the straps is poor quality and we have required several replacements. Expecting customers to pay freight charges on warranty claim items is appalling. I am currently waiting for our fourth warranty claim in… Read more

9 months to be fulfilled and couldn't be more disappointed in our decision to invest in the Vuly Thunder. The look and stability of the product is fantastic and, when they are able to use it, our children love the trampoline but the several weeks it has spent "out of action" due to breakage of the straps is beyond disappointing.

Tramp is excellent but the tent is not – We purchased a large Thunder trampoline for the kid's Christmas present in October last year. The tramp itself is fantastic but the tent frayed and ripped within a few months. We live in WA and were told that we could use the tent as sun protection for the kids but as it turns out it apparently should not be used for long periods (for example summer!) To replace the tent is quite expensive so other buyers should be aware.  Show 2 replies

Warranty is laughable – We purchased the trampoline in January 2015 and the net is falling to pieces already! We have to pay for a replacement plus shipping and it's less than 12 months old. The entrance began freying and we noticed a hole on the bottom of the net which was put down to accidental or willful damage. Absolutely disgusted our trampoline worth over $1000 can't sustain one child for 12 months. Won't be buying or recommending vuly in the future.

Do Not Buy a Vuly - its the worst trampoline on the market – We purchased the Vuly Thunder but in less than 6 months, we have rust all over the frame on the joints, leaf springs & poles, rip in mat and the material is disintegrating on the net. As soon as we received it we noticed the poor quality stitching which is not expected when you are apparently purchasing a high quality trampoline and paying top… Read more

dollar at over $1000+.

We have owned two cheaper trampolines prior to purchasing the Vuly and they both lasted several years and did not rust. Our Vuly in a short 6 month period has a combination of faults so do not waste your money thinking you are purchasing a quality trampoline that will last. May I also point out Vuly's false advertising - On the Vuly website it states “Resistant to rust, scratches and cracks, Thunder's frame will last a lifetime in tip-top condition.” This statement could not be further from the truth.

What makes matters even worst is the customer service or lack of and the non existent warranty. I sent a complaint a month ago and today after several follow up emails I am advised Vuly will do nothing about the frame even though it has a 10 year warranty. Just to clarify the non existent 10 year warranty is frame only the rest of the trampoline only has a 12 month warranty which is the same as your cheaper trampolines.

Thunder poor design of leaf Springs – we've only had the thunder for 4 months now (xmas present for the kids). Within 1 month the tent was ripped - Vuly warranty support was excellent and they sent us a new tent for free! However, it's the same design with the same design flaw as mentioned throughout this review, However more recently (at 4 months) we've had a worse problem - a… Read more

leaf spring broke! Luckily the sheath stopped the broken spring from causing more damage or injury.

Vuly wasn't so keen to help this time and sent us 3 leaf springs but charged us $20 to ship. It took 3 weeks to arrive.

The design flaw is that the leaf spring is covered in some enamel (I think epoxy based) paint. BUT the rivet pop-joints are weak points and since the leafs must be able to move they cant be sealed.... or painted internally hence a rust target. We took a look at the break under magnification and it seems that water will always get into the joints of the leaf spring.

The sheath's worsen the problem as they are permeable and retain moisture. I recommend that Vuly develop a mechanism to seal these joints - perhaps a silicon rubber sheath? or grease? I know you can't coat the inside joints since the movement of the springs will wear this away quickly...

I also recommend that vuly include some spare leaf springs as standard - this is why the warranty for the leaf springs is only 1 year while the frame is 10 years!!!

Vuly knows these break and will not last long!!

If you are planning to buy a vuly, try negotiate the extended warranty for the mat, springs and net for free with the retailer. Or just buy a Springfree instead.

Tent issues – Great trampoline but get a professional to install. The tent and roof however are terrible quality. The first roof bulged and tore in the first rain we had over Christmas. To give vuly credit they sent a new one out rapidly. Unfortunately the first time it was put on and it rained its immediately bulged and tore again. It does NOT DRAIN at all… Read more

effectively. The tent itself has also ripped around the zip entrance and one of the other panels. The trampoline itself is excellent but the accessories are of very poor design and build quality and let Vuly down terribly as a brand.

The Buy, The Build & 6 Months Down The Track – So... This is an addition to my last review titled - The Buy & The Build. Now 6 months or so later, we are still completely happy with the Vuly Frame, the mat, the surrounds. The whole trampoline structure looks the same as the day we built it. Also, our Vuly has to deal with a lot of overhead trees losing leaves down, gum nuts etc. We have to… Read more ·  2

sweep it out daily, but it is just part of our ritual to bounce and boing with joy.

The only thing that has 'come undone' for us, has been the tent. We put the roof on only a few weeks back to protect for summer. It was great because it also kept the leaves off and bouncing seemed to cause enough movement for most of the debris to leap off the roof so... YAY! Then we got a little rain and I went to drain it. The central drain system doesn't cope well with leaves and other debris complicating the matter. I resolved it by bringing a bucket into the trampoline and keeping the drain tube as straight as possible to prevent blockage. Patience was also a factor into my success. However, a week later, we had a bit of an unexpected deluge. Hubby went out to empty the roof this time... Eeeek! The drain blocked up right away and without thinking about it too much, he simply tried pushing up on the ceiling to see if the water would pour over the sides. The whole roof simply gave way. There are rips evident along the stitching, then into the fabric itself. There is also a tear around on of the pole connection points... my husband says he thinks that was caused before he pushed onto the ceiling simply from the roofs inability to deal with the weight of the water. SOOOOOO... The instructions for the roof are clear, they say when it is raining to leave the drain open so that water can descend and prevent an issue like this... problem for us was that it is mid-summer and we really didn't expect it to rain. Perth is pretty dry all summer and even when they promise rain, it never seems to happen.

VULY's Response:

Anyway, I have called Vuly, been honest. They were very relaxed, open and helpful. They have asked me to take pictures and to send our story through to them for assessment. Not sure what will happen next. I am hopeful that as the roof is still under some warranty they will be able to assist us with replacement. Unfortunately, at present the roof and walls (ours have never been used) are currently only sold as a package. Vuly have already assured me that this is an issue they are addressing and promise that the roof will be available to purchase separately in the very near future.

OK! So that is my update regarding the Vuly Thunder. I'd still buy the whole package again... I'd just make sure that the drain was in the open position BEFORE a deluge!!!!

Have fun jumping!!

Great company fantastic product!! – I don't normally write reviews but I have had such a pleasant experience with vuly, I feel it warrants the effort!! I purchased a vuly Thunder at the end of January 2015 via online. Within days vuly staff were in direct contact confirming everything with me and providing me with additional information about their product. Their customer service… Read more

team were fantastic to say the least!

Delivery of my trampoline was within 5 days of my purchase, much to the delight of my kids!

Upon inspecting all the parts delivered (7 boxes of parts) I was impressed with the quality of everything provided and immediately knew I was getting value for the money I had payed!

So the next step was for me to build this thing and in truth, I was dreading the thought!! But to my delight vuly had provided an instructional video on YouTube which provides clear directions and visual demonstrations which simplifies the process! It took me a little over an hour by myself to construct. Once built, the trampoline looks sturdy and oozes quality which should be expected due to its price tag! The trampoline itself has probably the best bounce and feel to it. We have a spring free at the inlaws and although the kids also love that, I feel the vuly does a better job in all departments! I guess the only issues I would see is if you don't have an Internet connection, you won't be able to access their instructional video. Their product did not come with a hard copy instructional booklet! Perhaps if vuly provided the instructional video via DVD with their product might be the solution to that problem.. But in saying that, who does not have Internet these days?

Overall, great experience and I would happily do business again with them!!

Fantastic trampoline – The boxes were heavy. Fact. We expected that The springs were difficult to connect to the mat and took a lot of effort and energy. Fact. We expected that The trampoline is expensive (when compared to the generic no brand ones). Fact. We expected that. The setup time was about 1.5 hours total. Fact. Which wasn't too bad but we expected that too.… Read more ·  1

The trampoline is absolutely brilliant. Our 3 year old can't keep away in the couple of days since we have had it set up. It is very well made with strong materials and stitching.

All the promotional material for the Vuly Thunder show a person jumping higher than the net enclosure. I thought it would be an over dramatisation, for effect. But when I had a go, I was jumping easily higher than the net enclosure but still felt very safe. It is a lot of fun for me as well as our 3 year old.

The other great thing about it is that when she is on the trampoline by herself, she is completely safe. She actually made a game up which involved bouncing off the net enclosure.

When making the purchase decision, we were tossing up between the Vuly Thunder and a Springfree but are very pleased we decided on the Thunder. We will be recommending this trampoline to anyone who asks.

Not happy – Recently bought a Vuly Thunder. Was put up and ready to go. Six days later we had severe thunder/rain. Rain Started to fill up the top of the tent and had nowhere to go. Eventually it got way too heavy for the frames to handle. Three of the side poles all bent in. Looks horrible. Not covered under Vuly watranty. So now I'm stuck with no poles. Not… Read more

to mention it hasn't been a week. Very expensive. I received a reply from Vuly team saying check our home and contents insurer. Unfortunatly I don't have insurance. I am trying to order spare pole parts but having no luck at all. Terrible and a waste of money. Not much information about weather and taking off the tent during these events. Very unhappy.

Excellent purchase! Well worth the expense – After a bit of online research, my husband and I visited the Vuly Trampolines showroom in Wakerley (Brisbane) and received good, informative service by their staff members. We ordered online, paid by EFT no problems & arranged pick up a few days later. We have just recently assembled the Thunder M Tramp. Assembly wasn't as tricky as I thought- my… Read more

husband and I did it all by ourselves. The instruction video on the website definitely helps (highly recommend you watch it) as the booklet doesn't quite show everything you need to know. The only issue we had during assembly was that only 3 of 6 bottom frame tubes had the warning stickers they mention in the instruction video. Love the tent roof, helps keeps the hot sun off the kids at the moment. No dreadful squeaks, very bouncy and no awful net zipper to worry about. Yes, an expensive outlay initially, but I believe will be well worth the money long term. We also made sure to purchase the extended warranty as well. No coil springs, no squeaks, no net zippers. Very quiet in use, attractive design, safer option for the kids. Is an expensive purchase for the average family.