Reviewer Photos & Videos
Safe and Fun
Our Vuly Trampoline was delivered ahead of the predicted date and only 5 working days after ordering it! I received email updates letting me know each stage of the process and tracked shipping. The video provided along with the instructions made for very straight forward assembly of the Trampoline and I am very pleased with how sturdy the frame is and good quality all the materials are. I had high expectations of Vuly as many friends have their tramps which have lasted years. After seeing our Tramp I can understand why Vuly have such a good name for themselves and the half price parts for life is an amazing service to provide :)
Purchased in March 2021 at Vuly Play Online store for $650.00.
- Ultra Small
Just amazing trampoline, excellent quality and easy to assemble.
I had to warranty return a trampoline from another company because of serious quality concerns. I was so scared to buy another trampoline, in case the next one had issues too. I didn't have to worry!! This trampoline is the best money I have spent in awhile.
The quality is great, the whole thing is so extremely sturdy and I am having fights daily with my 3.5 year old daughter about getting off the darned thing haha!!! It is a dream come true for a small child and I know she will have so many beautiful memories of playing on this amazing tramp...oline. My only issue is with the opening system. Instead of a zip, there is a no-zip flap system. This makes it really hard to get in and out of, and I wish they just designed a really sturdy zip closure instead. And my daughter sometimes accidentally slides into the exit part when she is running around and leaning against the walls as she goes. I am teaching her not to do this. But everything has its own problems and this is a small thing that we will get used to compared to the utter delight of having such a fantastic toy to play with in our boring, tiny back yard! Ps- when assembling, please note it was east to assemble because I have a very tall, strong friend who is great with flatpacks :) . I don't want to overstate things here! If you don't have such a friend, I recommend hiring one.
Purchased in October 2020 at Vuly Play Online store for $749.00.
- Ultra Small
Amazing customer service from Jess at Vuly.
Thank you so much for looking into my enquiry and taking the time to sort it out. Thanks also to the customer service team for answering all my questions when I called. I was not sure which Vuly would fit in my backyard and what would work for my boys. Can’t wait to receive it and set it up.
Purchased in August 2020.
- Ultra Small
We bought a small vuly ultra trampoline as Christmas present for our 2 year old boy and he loves it. The product delivery was quick. It was easy to assemble which took my husband and I about 1.5 hours. The trampoline was sturdy and reliable, which stayed firm even when I jumped with my son. The product come with a free camping set. We only installed the top cover so far which was perfect to keep it clean and add some shade to it. Overall we had so much fun with it.
I only have 2 concerns. (1) There are still some small gaps between the jumpi...ng mat and the steel structure which can hurt if a a child put their fingers in and cannot pull out. (2) Also there is a warning that it is not for children under 6 which was not explicitly mentioned on the website when we bought it. We only realised this after we finished assemble the trampoline. After some research we still decided to let our kid play with it under strict supervision. So, please do your research and make sure you are comfortable with this warning before paying the money as it is not cheap.
Purchased in November 2019 for $599.00.
Spring and mall anchor design is an ongoing problem
Due to the way the springs anchor to the trampoline matt the triangle shaped holding anchor that is attached by material to the trampoline matt is able to rotate to the long axis stressing the spring causing it to fail. My heaviest child is 40kg. There may at times be a 4 year old that co jumps but 80% of the time single jumper. Each spring that fails stresses the nearest springs leaving gaps in the matt and the chance of falling through. I have replaced 10 springs and a matt 3 months ago and have already had another 12 fail.
Purchased in November 2018 at Vuly Play Online store for $650.00.
- Ultra Small
Great trampoline with just a few issues
Bought this trampoline for Christmas for my two young kids. It came fast and on time, very friendly phone operators helped us out in making sure of this and several emails made sure we had all that we needed to put it together. We checked out the online assembly guide before we started and although in the end, the tamp went together fine, the written instructions differ from the video instructions and neither of them deals with the separate orange tabs on the mat. This is a minor issue though.
Quality-wise the trampoline is safe, hardy and the ...
Purchased in December 2019 for $674.00.
Excellent customer service from Jeff at Vuly, thank you for looking after us and we are very excited to get our trampoline this week for our twins birthday next month.
Purchased in November 2019.
- Ultra Small
Very reasonable pricing with special promotion
My kids who are 4 and 2 years old absolutely love it
I will be looking to purchase more Vuly products in the future!
It is amazingly safe compared to the trampoline I had as a child
Purchased in September 2019 for $599.00.
Bad Quality and Terrible Customer Service
My 2 primary school girls got this for Xmas 2018 and the d shackles turn around and make the springs so loose they just fall off. Safety padding has ripped and the shade cover Sags down the middle. Have contacted Jordan at Vuly via email numerous times regarding the spring issues and I got told that it’s normal?! Really?! For $609 my springs are supposed to fall off?! And what about the other issues? Wish I had of just bought a cheaper one because it would probably be better quality!
Purchased in December 2018 for $600.00.
Brilliant! Great Trampoline & Service
I purchased a Vuly Ultra Small Trampoline for my 7 year old son and 3 year old daughter and am absolutely thrilled with the product! The quality was exceptional and with a weight rating of up to 150 kgs, even I have enjoyed jumping on there too! It feels very safe, secure and stable. I was really impressed with how easy it was to put together and the shade cover works really well at keeping the mat at a comfortable temp. Highly recommend.
Good trampoline but Returns for accessories is a pain
I am happy with the purchase of our Vuly ultra trampoline. The trampoline is great. But had to return a basketball accessory and the Vuly return process is quite painful and required follow ups and phone calls and they also charge a warehouse fee of $20 for returning an accessory. I personally returned the basketball accessory to the warehouse but told I should have logged an online return form, no receipt given or email given to me that I had returned the accessory. Did not hear from Vuly about my refund so I had to call a few times to their c...all centre. Sometimes i would wait for more than 10mins and no one would pick up. The call centre has had to look into my return claim and see if i had returned the item, i finally get a ‘return lodged’ email but still no word on the refund for the accessory. It shouldn’t take this long and a fee of $20 when you are personally returning an unopened and unused accessory.
- Ultra Small
Kids LOVE IT!
The Ultra was a Christmas present for our 3 and 4 year old. We purchased it after a lot of research into safety and the dimensions as we can’t have anything too close to our pool fence and had a specific spot the trampoline could go. I’m really impressed with the zipless entry, the stability and I love the shade roof. Both kids jump nicely and comfortably together, but we limit it to two kids at a time and if older cousins come over, one big kid at a time.
Is ok but could been better
Is was very first time I brought this and looking forward to put up for the kids. But the material wasn't as good I though black mat inside had line going through it and the outside safely mate very cheap material already rip putting together. The sewing look like a very rush job.
Hours of fun!
We bought this trampoline for our one year old and can’t get her off it. It provides hours of safe fun and we love that it’s able to add a sub safe shade cover as it gets hotter! I’ve recommended Vuly to all my friends and family. Thank you Vuly!
Great Value for money
We bought this trampoline for our daughter for her 3rd birthday! Safety is very important to us but so is the price, and this trampoline ticked both boxes! Easy to put together too! Customer service has been fantastic also, delivered as expected. Vuly came highly recommended to us and we couldn’t be more happy with our purchase.
Questions & Answers
The netting near the door entry seems quite lose, and as a result it's easy to hit the two poles either side of the door from within the trampoline. On the other side the netting is tighter and you can't hit the poles. Just wondering if I've installed anything incorrectly or if this common on other people's trampolines too. Thank you.
This doesn't happen on our trampoline. If you are sure you installed it properly I would contact vuly and tell them it is faulty.
Good to know, thanks for the reply
Thank you for contacting us.
Please ensure that your net poles are fully inserted into the T-Joiners and that there is no groove visible on your net poles. This should make your shade and net taut.
If this does not rectify your issues, please contact our service team on 1300 667 514.
Tramp is great. Shade cover though sags and is not a snug fit. It droops between poles and sags on one end. Is it supposed to be a tighter fit?
Get an answer from our members and Vuly Play representatives
|Max User Weight||150 kg|
|Type||Above Ground and Coil Springs|
|Spring Count||42 springs|
|Safety Net Height||175 cm|
|Total Height||281 cm|
|Mat / Frame Height||91 cm|
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