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1 year old mat failed – I bought my Vuly just prior to Xmas 2022. I recently discovered that 3 of the 8 orange fabric tabs (refer to photos) that hold the springs have frayed and broken. Until Vuly fix this design flaw the trampoline will be useless outside warranty. Show details
Choice and Assembly review – We chose this trampoline as we have limited space and it offered the possibility of older heavier children still being able to use it. It has a diameter of just 2.4 m but can still accommodate a weight of 150kg.( Most small tramps are for young, lightweight children.) We have owned a Vuly thunder in the past and that was a VERY unsatisfactory… Read more
purchase in terms of quality and lifespan, but it always offered a great bounce. We're hoping for a great bounce out of this too! We're in our 70's and couldn't face a difficult assembly. The Ultra looked pretty easy on the video and that was a big factor in our choice. BE WARNED!! There was nothing easy and our 15 year old grandson helped. The circle and the T sections didn't slot together easily. When we tried to create a better join in one place, another join opened up. When the legs were added, again there was shifting of the joints and we had to go on to the mat hoping that this might pull the lot together. It did to some extent. The springs started quite well. Our complaint is that some of the springs don't sit down into the slots very well despite a lot of effort and readjustment. We had to use a hammer and tap them into the best position. Some are still not deeply slotted in. In the undoing and redoing during the net and mat attachment, one spring let go and embedded in the soft skin between the thumb and forefinger of my husband. I used my gardening gloves after this. We left the poles to our grandson as we were worn out. He got all but one assembled and attached correctly, not without difficulty. That last one was almost impossible. To slot the metal clip into the holes, took strength, pliers and some bad words! Any way, we now have a functioning tramp and it's giving enjoyment to the grandkids.
Hello Chris, Thank you for taking the time to provide… Read more
Springs gets broken!! – 15 months old and I got two broken springs. My kid is 8yo, no more than 30 kg. Trampoline is perfectly levelled on synthetic turf to make sure stress is even over all springs but quality simply seems not to be good enough. Show details
Hello Dan, Thank you for taking the time to provide… Read more
Sturdy and safe – Had our Vuly Ultra small trampoline 2 years now and it’s still going strong. Dismantled and reconstructed when we moved house and it’s as good as new again. Slight fading of the orange fabric around the door and the white paint on the jumping surface but no rips, tears or other signs of wear. My only regret is we didn’t have room for a bigger size! Show details · 1
Safe and Fun – Our Vuly Trampoline was delivered ahead of the predicted date and only 5 working days after ordering it! I received email updates letting me know each stage of the process and tracked shipping. The video provided along with the instructions made for very straight forward assembly of the Trampoline and I am very pleased with how sturdy the frame… Read more · 1
is and good quality all the materials are. I had high expectations of Vuly as many friends have their tramps which have lasted years. After seeing our Tramp I can understand why Vuly have such a good name for themselves and the half price parts for life is an amazing service to provide :)
Just amazing trampoline, excellent quality and easy to assemble – I had to warranty return a trampoline from another company because of serious quality concerns. I was so scared to buy another trampoline, in case the next one had issues too. I didn't have to worry!! This trampoline is the best money I have spent in awhile. The quality is great, the whole thing is so extremely sturdy and I am having fights… Read more · 1
daily with my 3.5 year old daughter about getting off the darned thing haha!!! It is a dream come true for a small child and I know she will have so many beautiful memories of playing on this amazing trampoline.
My only issue is with the opening system. Instead of a zip, there is a no-zip flap system. This makes it really hard to get in and out of, and I wish they just designed a really sturdy zip closure instead. And my daughter sometimes accidentally slides into the exit part when she is running around and leaning against the walls as she goes. I am teaching her not to do this.
But everything has its own problems and this is a small thing that we will get used to compared to the utter delight of having such a fantastic toy to play with in our boring, tiny back yard!
Ps- when assembling, please note it was east to assemble because I have a very tall, strong friend who is great with flatpacks :) . I don't want to overstate things here! If you don't have such a friend, I recommend hiring one.
Amazing customer service from Jess at Vuly – Thank you so much for looking into my enquiry and taking the time to sort it out. Thanks also to the customer service team for answering all my questions when I called. I was not sure which Vuly would fit in my backyard and what would work for my boys. Can’t wait to receive it and set it up. Show details · 1
Sturdy trampoline – We bought a small vuly ultra trampoline as Christmas present for our 2 year old boy and he loves it. The product delivery was quick. It was easy to assemble which took my husband and I about 1.5 hours. The trampoline was sturdy and reliable, which stayed firm even when I jumped with my son. The product come with a free camping set. We only… Read more · 1
installed the top cover so far which was perfect to keep it clean and add some shade to it. Overall we had so much fun with it.
I only have 2 concerns. (1) There are still some small gaps between the jumping mat and the steel structure which can hurt if a a child put their fingers in and cannot pull out. (2) Also there is a warning that it is not for children under 6 which was not explicitly mentioned on the website when we bought it. We only realised this after we finished assemble the trampoline. After some research we still decided to let our kid play with it under strict supervision. So, please do your research and make sure you are comfortable with this warning before paying the money as it is not cheap.
Spring and mall anchor design is an ongoing problem – Due to the way the springs anchor to the trampoline matt the triangle shaped holding anchor that is attached by material to the trampoline matt is able to rotate to the long axis stressing the spring causing it to fail. My heaviest child is 40kg. There may at times be a 4 year old that co jumps but 80% of the time single jumper. Each spring that… Read more
fails stresses the nearest springs leaving gaps in the matt and the chance of falling through. I have replaced 10 springs and a matt 3 months ago and have already had another 12 fail.
Hi mcultimate, Thank you for providing your feedback… Read more
Great trampoline with just a few issues – Bought this trampoline for Christmas for my two young kids. It came fast and on time, very friendly phone operators helped us out in making sure of this and several emails made sure we had all that we needed to put it together. We checked out the online assembly guide before we started and although in the end, the tamp went together fine, the… Read more · 2
written instructions differ from the video instructions and neither of them deals with the separate orange tabs on the mat. This is a minor issue though. Quality-wise the trampoline is safe, hardy and the kids love it. I'm very happy with how it went together and that it seems to be made of high-quality materials. Strangely, it doesn't come with a ladder, so we purchased one from the Vuly site when we ordered the trampoline. The ladder is the only part of the product that isn't well made. It's flimsy, the middle steps are held together by a small press stud and for $70 I'd expect a lot more. Honestly, I can't believe it isn't part of the base pack. Overall, brilliant service, excellent price, great quality (just not in the ladder department).
Customer service – Excellent customer service from Jeff at Vuly, thank you for looking after us and we are very excited to get our trampoline this week for our twins birthday next month. Show details · 1
Fantastic service! – Fantastic service Very reasonable pricing with special promotion My kids who are 4 and 2 years old absolutely love it I will be looking to purchase more Vuly products in the future! It is amazingly safe compared to the trampoline I had as a child Show details · 1
Bad Quality and Terrible Customer Service – My 2 primary school girls got this for Xmas 2018 and the d shackles turn around and make the springs so loose they just fall off. Safety padding has ripped and the shade cover Sags down the middle. Have contacted Jordan at Vuly via email numerous times regarding the spring issues and I got told that it’s normal?! Really?! For $609 my springs are… Read more
supposed to fall off?! And what about the other issues? Wish I had of just bought a cheaper one because it would probably be better quality!
Hello Kate M, Thank you for taking the time to… Read more
Find out how Vuly Ultra Small compares to other Trampolines
Know better, choose better.
Brilliant! Great Trampoline & Service – I purchased a Vuly Ultra Small Trampoline for my 7 year old son and 3 year old daughter and am absolutely thrilled with the product! The quality was exceptional and with a weight rating of up to 150 kgs, even I have enjoyed jumping on there too! It feels very safe, secure and stable. I was really impressed with how easy it was to put together and the shade cover works really well at keeping the mat at a comfortable temp. Highly recommend.
Good trampoline but Returns for accessories is a pain – I am happy with the purchase of our Vuly ultra trampoline. The trampoline is great. But had to return a basketball accessory and the Vuly return process is quite painful and required follow ups and phone calls and they also charge a warehouse fee of $20 for returning an accessory. I personally returned the basketball accessory to the warehouse but… Read more
told I should have logged an online return form, no receipt given or email given to me that I had returned the accessory. Did not hear from Vuly about my refund so I had to call a few times to their call centre. Sometimes i would wait for more than 10mins and no one would pick up. The call centre has had to look into my return claim and see if i had returned the item, i finally get a ‘return lodged’ email but still no word on the refund for the accessory. It shouldn’t take this long and a fee of $20 when you are personally returning an unopened and unused accessory.
Kids LOVE IT! – The Ultra was a Christmas present for our 3 and 4 year old. We purchased it after a lot of research into safety and the dimensions as we can’t have anything too close to our pool fence and had a specific spot the trampoline could go. I’m really impressed with the zipless entry, the stability and I love the shade roof. Both kids jump nicely and… Read more
comfortably together, but we limit it to two kids at a time and if older cousins come over, one big kid at a time.
Is ok but could been better – Is was very first time I brought this and looking forward to put up for the kids. But the material wasn't as good I though black mat inside had line going through it and the outside safely mate very cheap material already rip putting together. The sewing look like a very rush job.
Hi Sam, Thank you for taking the time to submit your… Read more
Hours of fun! – We bought this trampoline for our one year old and can’t get her off it. It provides hours of safe fun and we love that it’s able to add a sub safe shade cover as it gets hotter! I’ve recommended Vuly to all my friends and family. Thank you Vuly!
Great Value for money – We bought this trampoline for our daughter for her 3rd birthday! Safety is very important to us but so is the price, and this trampoline ticked both boxes! Easy to put together too! Customer service has been fantastic also, delivered as expected. Vuly came highly recommended to us and we couldn’t be more happy with our purchase.
Just what we needed! – Fast delivery. Easy to put together with a little teamwork between hubby and I. Great size for our backyard. Most important part is our two young kids love it and we are happy knowing that they are safe within the trampoline. Either myself or hubby can get on with our 2 little ones and the trampoline feels secure. It’s used everyday in our house and we know there will be many years of jumping memories made.
Total Satisfaction! – We purchased the trampoline as a birthday present for our 3 year old son. We were really quite worried about assembling it on our own. However the customer service assistant I spoke with showed me exactly where I could find the video assembly guide, reassured me that the written instructions were easy to follow and basically gave me complete… Read more
confidence that we could assemble it on our own. We wanted the trampoline to be a surprise so we decided to assemble it after our son had gone to bed. We were thrilled with how easily we put it together especially considering it was dark and we didn't even have one argument. Our 3 year old loves it he jumps, rolls and throws himself around on it for ages. Because the weight capacity is so generous we can also jump on their with him. We can see him using it with his cousins and his brother when they are old enough too. The best part about the trampoline is that he can play on it independently without us being right there every minute as we have confidence in how safe and stable the trampoline is. We are thrilled that we decided to purchase a Vuly trampoline.
Best idea my husband ever had – We bought this for our 5 year-old. I but it together in half hour. Instruction were easy to read. We had 4 kids under 7 on it at once. I have jumped with my daughter at the same time. The net is super safe strong. I can also move it around the yard without help. The net is easy to but down during a wind storm. Would recommend to anyone. Love love love.
My 4yr old absolutely loves it – With it’s fantastic design I feel my 4 year old son is as safe as he can possibly be on any trampoline. As he broke his arm a few yrs ago from falling through a net, I was very sceptical about getting another trampoline. Can’t fault there great secure netting and inclosed entry point. I would strongly recommend Volley.
Perfect for kids – 5 years old the main user and maximum 4 at the same time and it is very stable and safe for children to play. It is relatively easier to install. The customer service is quick and excellent and I highly recommend the service to other friends and family members. Good job.
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Hi Wilfred, Thank you for taking the time to provide… Read more (+1 reply)