Waters Co Waterman

Do Not Recommend – Misleading Product and Poor Support I purchased the Waters Co Bio 500 Max 7 and regret the decision completely. From the start, the product has had serious design and functionality issues that make it almost unusable. - The tap leaks constantly, so it can’t be used unless it’s sitting over a sink. - The actual capacity is… Read more

nowhere near the advertised 7 litres – the ceramic filter takes up most of the space, leaving just a few litres of usable water. We’re constantly refilling it. - The pre-filter doesn’t stay in place, meaning it has floated freely from day one. This likely means the other filters have been compromised from the beginning and won’t last as long as they should.

I’ve emailed the company four times, and despite only receiving one generic response offering a replacement tap, none of the real issues have been addressed. The unit has never worked properly, and they’ve made no effort to offer a fair resolution.

I also want to point out that the reviews on Waters Co’s own website are clearly filtered, screened, or even manipulated, because they paint a completely different picture from the reviews you’ll find here and elsewhere. It feels dishonest and scammy.

I truly wish I had stuck with my Zazen filter, which never gave me these problems. Based on my experience, I would not recommend this product or this company to anyone.

Order #58006 Purchased glass jug + 3 filters, $200. Paid immediately, it's now been a week and still isn't chipped? Isn't the warehouse in Sydney? I live in Sydney. We have 2 businesses and we ship day of/after an order is placed. This is ridiculous. Either send tomorrow or refund in full please.

Black Water Jug – The water jug is very good , however when I went to buy a new filter only sell in bulk ! Minimum 3 pack at Nearly $100 big outlay for 3 months later Manager [Name Removed] on email remarked I sld of read product details just be mindful I didn’t see that at all Show details

No Customer support, consumer law not met – Cant get replacement parts for my system which was on order for over 2 months.. Broke as soon as we received it. Have been looking out for the replacement to come In Stock but hasn’t since August 2024. Now looking into legal action as we can’t get ahold of anyone at water Co. I’m suspecting a scam now as they aren’t meeting consumer standards and… Read more

seeing the bad reviews flowing in on other products. Will update if anything changes but I’m not hopeful.

Water co is a real good companie! – I have ordered a water filter jug and it came within 10 days or so, and it’s amazing! So happy to get it. I red these bad reviews saying the company is a scam, so I went to chat page and abused them so badly, but they seemed really nice and the product came in good time if and it is great. Love the taste of Water from the jug and they are not scammer at all!! So sorry for the customer service and thank them so much! Show details ·  1

Genuine quality – This is a top notch product. For real. I've got two. To me the water is best taste ever. Bit slow to filter, but that's necessary and to be expected. But my body feels it adds a lot of good stuff to it. My only gripe is the width of it makes it tough to carry around or slot into bag or car drink holders. So a bit cumbersome. BUT if you want a quality product and you're committed to quality water, this is it. (Napier, NZ)

Extremely poor customer service. When you buy a filter thats what you want, a filter not tap water – Currently trying to speak to a customer service agent.... what a joke. You have an AI robot that offers nothing other than a sales ticket for some living man or woman to phone you & this may take 1 day. Extremely poor customer service as I have cleaned my filter & now it doesn't flow through the main chamber. I bought a filter for that reason, to… Read more

filter water rather than drinking from tap water. I would not recommend as last time I cleaned unit I could not get the 2 tap spacers back on, only 1 would fit. My daughter has a filter & hers is also not working properly. Perhaps this is why they no longer have the advertised 24/7 service

Terrible customer service – Absolutely horrendous customer service. It's has taken months for them to rectify a problem with my filter and they still haven't resolved it. They just simply don't reply to emails. Really disappointing especially ause I paid SO much money for my water filter system....

Help leaking – Just got this, I played around and tried to screw lid back on a few times when filtering water it's leaking unfiltered water into bottle? How to fix? Show details

Getting information – I am yet to purchase from this company but what I can report is that after a few days I received a VERY thorough response to all 16 of my questions! I even got a phone call to make sure I had received all the information I needed. The company has very detailed information on their website. I read through all of the nearly 200 reviews and found that very helpful too. Show reply

Poor customer service – I was looking to buy a water jug and filters. Contacted this company on an online chat. Not really happy with the outcome of which I have a screenshot of the conversation. Reading the other reviews, it is comforting to know that I am not the only unhappy customer. I ended up purchasing one elsewhere. Not only did I get a thank you email, but on… Read more

the box it arrived in, there was a handwritten personal message from the shop thanking me again. Was so impressed with this other store.

Water Man mini is a great idea but is not water tight – This water filter bottle is great, except that it does not fit into a drink holder and that you can never put it in a bag or lay it down as it leaks through the mouth piece. (I took my first one back only to receive another one that leaks). This is so frustrating, especially when spending so much on it!

Great for overseas holidays and interstate trips – I bought one of these just before going on a holiday where I was worried about the quality of the water I would encounter, so thought I would run everything through this as well to be sure, and I have to say it worked like a charm. While it's probably not quite as good a filter as it's big brother the Mineral Pot Ace (which I also own), it's… Read more

extremely portable due to it's size (Although as others say it is not as small as you think from the picture), filters the water relatively quickly, and most importantly produces great tasting water that doesn't give you a gut ache. If you're going on a holiday and unsure of the type of water you are going to have available at all times, I would definitely recommend this one. I don't travel without it.

Happy with my pruchase – Found this was a good investment. My water tastes clean and has no smells. I'm so paranoid about the rubbish they put in our tap water these days. It's attrocious. Glad I bought this. One thing I wish is that they had more colours to choose from. Overall I'm happy Good clean water

Excellent – If you care about the water you drink, then this is a great way to ensure you have quality water, no matter where you are. Because of it's portable nature, it means that I can always take it with me, and I have now bought another to leave in the car for just in case. I work freelance, which means from week to week, I am usually in a different… Read more

place. I found that the water quality from office to office varied from barely drinkable to disgusting. I purchased this product as a way to ensure that I had drinkable water no matter where I was working. The Waterman is small, and easily fits in my bag. It is quick to filter and the water tastes fantastic. A lot of my clients have enquired about my 'cute little water bottle', and after tasting the water, most have gone and bought one for themselves. When I bought it, I did think that the filling system was little clumsy, but after nearly two years of ownership, I still haven't spilt a drop.

Excellent – Fantastic concept. I feel great drinking fresh, clean water. It's affordable and much better for my family's health. I love it The taste of the water is what struck me first. I cannot drink normal tap water anymore. I feel healthier drinking this water with the added minerals and it just has a much cleaner, fresher taste. A little slow to pour water out of spout.

Excellent – Not able to drink tap due to heart burn I now am able to drink more water like they tell us we should Tap water gives heart burn, Waterman water does not. Access for buying replacement filters

Good – Great product, great taste, would recommend it to anyone. My whole family is using it on continual basis.The main thing is we need to use cleaner and fresher water and in my opinion this product is amongst the best on the market today. I like the quality of water that comes out of Waterman. Also, I can go anywhere in the world and have fresh… Read more

mineral water by just filling mine up, and it is very economical to maintain. I would like for the supplyer to supply the carry on harness, so we could put it over the shoulder when walking around. The size and the shape of the bottle could be slimmer in order to fit it into the bottle compartment in the car.