Weber Pulse Series Questions & Answers

Hi Jan, yes we have spare parts available for the Pulse and we may be able to help with some cleaning troubleshooting before having to look at a replacement part. We can look further into this for you if you are able to send through some photos and your Pulse serial number to: ANZ_social@weber.com and we can see how we can best help.

Hi Simon, to clarify is the element heating and after adjusting the temperature the element is staying quite hot? It could either be the element itself or the control panel.

Yes, the LH element stays on full unless you turn the control knob to almost nothing. I suspect the controller as it never seems to get to temperature and beep like it used to. It's creates a very uneven cooking experience as the RH side shuts down because of the excess heat coming from the LH side. Any thoughts? Cheers

Thanks for your reply Simon. It does sound as if it could be the controller in this instance, but there is a slight chance it may be the element if it is not adjusting in temperature. We would love to look into this further and troubleshoot here to determine the cause and see what will be the best option here with warranty and spare parts. You can reach the team on 1300 301 290 or via our online contact form here: external link 

Be sure to have your Pulse serial number handy when you contact the team. Thanks

Hi Thomas, thanks for your question. Once there is a little bit of fat and drippings in the tray, that should be enough to hold it down, however when you have a fresh tray in there and aren't planning a cook soon, I'd suggest something non-combustable such as a small rock or paperweight to keep in there until your next cook. Also, if you have a cover for your Pulse, that should provide some additional protection for the drip tray.

Yeah it had quite a bit of fat and grease. It went all over the deck. That’s not going to work. It’s a design problem. Maybe I can put a nub on it so it doesn’t slide out so easily. Do you know the dimensions of the slide rails.

Hmmm the more I thought about it…an engineer wanting you to compensate for a bad design with a rock or paperweight just “says it all!”

Surely Weber is better than that!

Please offer an acceptable solution or commit to improving the design.

Hi Thomas, apologies, I was offering a solution that was over and above as this drip tray and pan are designed to withstand a breeze and it shouldn't fly out. You can also try adjusting your barbecue to a different position in your yard so the wind is going in a different direction. If you've got any further questions, we'd be happy to help.

Hi Jess, thanks for the question. The Pulse 2000 uses 9.5 amps at full power, so a 10-amp cord under 4 meters is the most suitable. We hope this helps.

Hi K L, so glad to hear you are enjoying your Pulse electric barbecue! It is recommended as per the Owners Guide that the "Temperature controller should be removed from the barbecue and stored indoors when barbecue is not in use." We would advise to remove the controller after your cook to ensure the longevity of the controller.

We hope this helps!

Hi Chris, at this stage there are still no plans to bring a hot plate in for the Pulse. We appreciate the feedback on the griddle and have passed this onto the team.

Hi Peter Thank you for reaching out, we hope you are enjoying the Pulse. We would recommend preheating your barbecue for 15-20 minutes and then setting your Pulse to medium. It should sit at 190-230 degrees. Please let us know if you have any further questions

Thanks is medium one click back!

Hi Clare, Thank you for reaching out. You should be able to purchase a heavy duty outdoor extension cord that will work with your barbecue, just make sure it is no longer than 4 meters. These can be found at places like Bunnings. If you have any other questions feel free to send us a DM on Facebook

Wish that was true. Not at John R Turk, not at Bunnings But I note that you say heavy duty and not 14 gauge. Is that no longer a requirement? One Weber store told me just to get an ordinary 10 amp extension cord.

Hi Clare

Our apologies for the delay in getting back to you. We would recommend an outdoor standard of extension cord. Something that is durable for all types of weather. If you have any other questions please let us know

If an extension cord is rated for 10 amps and is 6 metres long the internal wires will be rated/sized accordingly, ie they will be thicker if they need to be. Just by a extension cord the length you need .

Hi Martin, you really only have 2 options. It could be earth leakage (which could be cumulative with other appliances on the same circuit) or over current for the same reason. I cant run the BBQ and the dish washer for the same reason.

Hi Martin

We are sorry to hear this. Please contact our customer service team on 1300 301 290 (AUS), and they will be able to troubleshoot this issue with you. Thank you

So you can buy one

No you can't buy one, I tried in the Weber shop. Only a dish for cooking eggs or onions. Not a flat plate

Hi Louise We apologise for our delay in getting back to you. You can purchase a Griddle: external link  or a Grilling Stone: external link . Alternatively you can browse our Qware range and a Baby Q or Q hotplate would fit on your Pulse external link . If you have any other questions please let us know

Hi Darrell We apologise for our delay in getting back to you. For your Pulse 2000 we would recommend purchasing a shorter extension lead, around 2 meters and a heavy duty outdoor grade. This will ensure the barbecue stays as hot as possible while you cook. If you have any further questions please let us know

Hi Paul, thanks for getting in touch and sorry to hear you're having some issues with your Pulse! I'd love to help you here if possible, as it sounds like there might be too much load on that circuit and it's causing the trip.

Can you give us a call on 1300 301 290 and we can talk you through the best way to connect your Pulse in your home to avoid this issue. Some questions may include what type of outlet you're connecting to (i.e. straight into the wall, through a powerboard or extension cord, etc), what else is on the same circuit as the barbecue, how old is your unit, etc.

This has just happed to me.

Hi Amanda We are sorry to hear you are having similar problems. Can you give us a call on 1300 301 290 and we can talk you through the best way to connect your Pulse in your home to avoid this issue. Some questions may include what type of outlet you're connecting to (i.e. straight into the wall, through a powerboard or extension cord, etc), what else is on the same circuit as the barbecue, how old is your unit, etc.

Hi Chris

Thank you so much for reaching out. The Pulse uses around 230 volts so we conducted a conversion and believe it would use around 18 amps per hour. Is there anything else we can help you with?

Hi Chris

Thank you so much for reaching out. The Pulse uses around 230 volts so we conducted a conversion and believe it would use around 18 amps per hour. Is there anything else we can help you with?

Hi Jorgen, you definitely can leave the control unit attached to the barbecue when storing as long as the cover is on. However you do have to consider the placement of your barbecue when outside even with a cover as extreme weather conditions (heat and rain) can still impact the barbecue.

We do reccomened to remove the control unit when not using the barbecue for periods at a time to help with the longevity of the control unit. Which you can best store in the provided box that came with the barbecue.

Many thanks for the advice

Yes but keep it undercover preferably

Hi Joan, great to hear you are enjoying your Pulse 2000. We do not recommend lining any barbecue with aluminium foil as this can increase the risk of a fat fire starting in the barbecue. For daily and general cleaning of the Pulse we recommend using a grill brush before or after each cook when the barbecue is hot. Then also a cook box scraper to use when the barbecue is cool to help scrap any debris that has remained in the cook box, which hasn't fallen through to the drip tray.

We have a a great video which takes you through the extra steps of cleaning the Pulse by removing the cook box and lid liners, you can watch this here: external link 

When your barbecue cooks and creates that beautiful smoke to enhance your foods flavours this does create carbon and grease within the barbecue, but this normal and expected. But if you follow the steps in the above video for your Pulse this will help with continuing cleaning and maintenance, and keep your Pulse going for many many years!

I have always lined my Weber grills with Aluminum foil underneath the cooking grates and have never had a problem with fire or excess smoke because I have changed it often enough to keep it clean. With this Electric grill, the Weber Pulse 2000 I have also lined the pan that is under the cooking grates with aluminum but I have a very big problem keeping the underneath part of the grill lid, which is aluminum, clean. All of my other Weber grills did not have a lid lined with Aluminum. This is very difficult to keep clean.

Probably not for the convection trays, but small tinfoil dishes would be ok. Weber says on the website that the maximum safe size for solid plates is 40x28cm (for the pulse 2000)so check the size of your trays.

Hi Sylvie, the Pulse barbecue does not require a convection tray as it uses a heating element and if you were to use a convection tray this can act as a deflecting agent and impact the heat circulation through the barbecue. This is also why we don't recommend using alfoil trays from the same reasons as it can impact the performance of your barbecue. We hope this helps.

Hi WBA! I would like to do roast beef or small half leg of lamb in my Pulse 1000. Can i use a small tinfoil tray on top of the grate to catch the drippings? I was thinking of putting the roast on top of a trivet on top of the tinfoil tray.

Get in contact with Weber and they’ll help you straight away. They’ll probably send you out a new controller and you’ll likely get it the next day.

Hi Grant, we're saddened to hear about this and we can definitely help here! Are you able to send through some photos of the control knobs to social@weberbbq.com.au along with the serial number of the barbecue and your best contact details. We will be able to best assist from there - Thanks.