Weber Slate Tabletop Griddle

If your having flame or lack of heat issues with your Slate Griddle just read the last paragraph. After buying a weber slate BBQ from Appliances Online for our BNB we have had nothing but problems with constant complaints about the lack of heat from the flame, we have been in contact with Weber and received instructions in regards to the gas safety system reset procedure which we go through with every person that uses the BBQ, ultimately most just give up and use the electric stove inside the property. When the service technician visited the property he said the unit was working as designed and that we should get in touch with Weber to organise another model that is less fickle and more reliable of which I've done, I would say if you have a BNB or a rental unit and you are thinking of buying this BBQ think again, it is truly a pain.

I have received correspondence from customer service they have organised another service call to replace the faulty parts, another 7-10 days before they can look at the problem, so where does that leave my guests with no BBQ that's where, I find this totally unacceptable so to look after my guests and prevent a poor review on my BNB I've purchased a new BBQ all good just another $523 to Weber for there Baby Q BBQ which when tested has no trouble with the new type gas bottles.

14th Jan 2026 Final update to the story and Nicholas from customer service writes and I quote '' after reviewing your case we believe your 17'' Slate Griddle unit is not faulty and is functioning as designed '' and of course they blame the gas bottle not being a stable source of gas delivery, they go on to tell me that if I used the small propane canister my issue would be resolved, they did also offer me a credit or have the service technician try to repair the non faulty unit, having already bought another BBQ from another Weber supplier a credit would be of no use to me so I chose the repair and guess what the regulator and hose were changed out with the canister option removed at my request and the problem has disappeared, no issues with the very same gas bottle that was supposed to be the problem, even had enough heat to be able to turn the flame down, thanks to the service technician for repairing my non faulty functioning to design BBQ we can actually cook again.