2 reviews
- 1-2 months
Webjet and Webjet Travel insurance refused to rectify or compensate – We purchased tickets from Webjet with Webjet Travel Insurance to fly Brisbane-Fiji-Seattle USA return. All legs went well, except that when we went to board our flight at Seattle they said the ticket had not been marked as having been paid so we were not allowed to board the flight. We had to buy more tickets to connect with our flight from LA to Fiji but Webjet subsequently refused to compensate us thorough our travel insurance. Seems if we pay Webjet for the tickets and travel insurance that either way they should fix the problem. We are now out of pocket by $1000 (the exorbitant cost of catching a last minute flight even though we had a paid seat on the flight already).
- Destination: North America (inc. Hawaii)
- Claim Made: Yes
- Insurance Cover For: Adult
- Claim Resolution Time: 1-2 months
- Type of Claim: Travel Delays/Cancellations
- Claim Date: January 2022
- Claim Approved: No
Cost friendly travel insurance – Purchased Webjet travel insurance for our family of 4. It was very cost effective with optional excess fees to reduce the upfront premium cost. Additional extras at reasonable cost. Will be using them again in the future
Hi Michelle, Thank you for your positive feedback and review.. we are very pleased to see that you are happy with your insurance product and price. Have a great day! Kind Regards, Webjet
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Since I wrote this review, Webjet appointed a person who did a lot of work trying to get Fiji airways to pay back the money to us as it was shown to be Fiji Airways fault. This was unsuccessful, however, finally in late 2023 after I reported this to the ACCC and then to the Queensland Office of Fair Trading, a representative from QOFT was very diligent in following up with Fiji Airways and requesting them to refund us, which finally did happen.
I do think that Webjet representative made a good effort on our behalf so I want to ac knowledge that (although I don't think they would make good the loss themselves).