West Air

Terrible after sales service – Please do not use this company. Their after sales service is dreadful. 2 or 3 week wait for service isn't practical. That includes both summer and winter requests.. To be then referred to the manufacturer after many weeks, seems like buck passing to me. I wanted to support a local business, this incident will make me think again..

Provided False Information on Availability of Part – I needed a part for my air conditioner Outdoor Condenser unit after they came and assessed it --15 minutes and $145 charge later they say it is the Soft Starter. Claim unlikely the part is still available and they claim they contacted Fujitsu as they are a Fujitsu Dealer. They then sent me an email stating "We have looked into obtaining parts for this unit and they are no longer available" which is a complete lie. I contacted Fujitsu myself and spoke to their spare parts [name removed].. the part number I needed 9703143014 is in fact been replaced by a substitute part number which is compatible and the new part number is 9704690012 and Fujitsu staff member said the Dealer would have been advised this and been provided with the new part number. I also found this part on another website and when I pointed out their dishonesty the Service Manager [name removed] said "We don't want to do any work for you any more that is my decision"