Westinghouse Family Size Freestanding WSF6605XR
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Breaksdown numerous times – Westinghouse dishwasher is a terrible piece of appliance, no backup. If you get one its ridiculously overcharged. In 7yrs l have changed the computer twice. If it malfunctions like water not draining it floods the kitchen. You would think that should be avoided at all costs. I would not recommend for anything, its terrible. Show details
Persistent error code 20 - most likely cause and how to solve – It's been a pretty good dishwasher. It has large capacity, is quiet and has a good range of programs. Problem I recently experienced a continual error code 20, which indicates that the appliance is not draining properly. The reason for the error in my case was a failed rubber flapper on the drain pump. The flapper is part of a check valve (one… Read more
way flow) system to prevent expelled water in the drain pipe from re-entering the sump of the dishwasher. If the flapper fails, when the drain pump motor turns off water in the drain pipe comes back into the sump. The water level sensor then trips, signalling the computer that the dishwasher is not draining properly. The solution is to prevent expelled water from re-entering the sump through the drain pump.
Diagnosis To check whether your flapper valve has failed, remove the filter and note the water level in the sump. Disconnect the drain pipe at the sink end and pour a litre or so of water down it. The flapper valve has failed if the water level in the sump rises.
Solution I have tried to buy a flapper valve separately but could not find one easily in Australia. So I bought a new drain pump, which cost about $40 on eBay. Order the model BPX2-28L. Takes about 10 mins to fit.
Images of flapper valve and drain pump are shown.
Error Code 20 and 00...40 - How to Fix – 6yrs old. Functionally the dishwasher has been very good. Mostly use the Eco function. Would have rated higher but was most disappointed with the so called brushed stainless steel finish, which turned to crap not that long after purchase with rust spot staining, and the plastic control panel where the buttons and door catch are which also… Read more
deteriorated a lot.
Having recently encountered both Error 20 and Error 00..40 in this 6 yr old Westinghouse 6605XR dishwasher, here’s my opinion on these & how to fix. Error 20 - I believe this is most likely related to a blockage of the inlet in the sump that is responsible for helping the Pressure Switch register when the sump has been emptied or possibly a faulty Pressure Switch itself.. I believe that over time the inlet becomes blocked/partially blocked by a jelly like residue from the dissolvable material that is used to encapsulate the detergent tablets. This is why the timing of the occurrence varies so widely amongst the users and why the fault appears intermittent.
Error 00....40 - has to do with vermin excrement (probably cockroach) contaminating the electronic circuit boards.
Error 20 is most likely due to the Pressure Switch not working properly. This might mean the switch itself is faulty or it may just mean that the feedback mechanism is compromised. In my case, when the machine flashed 20, the sump was empty which was exactly what it was supposed to be after pump out. But unless the Pressure Switch registers “empty”, the machine will re-perform the pump out cycle twice and then raise Error 20. So, all the water had pumped out ok but the pressure switch was not registering this. I could subsequently fill the bottom of the machine with water (about 3 litres), close the door, turn the power off and on and the cycle would restart and continue. This higher water level was enough pressure to kick the switch back into action and continue the cycle. Probably a partial blockage that was getting worse and worse. Check the pressure monitoring cavity in the sump is not blocked. Remove the filter plate and the spray arm and look down into the sump. You need to stick your head inside the machine. There is a rectangular shaped cavity slightly past the 6 o’clock position on the ridge just before the very bottom (See pictures). Under the machine, a hose runs from this area of the sump to the pressure switch. The hose DOES NOT carry water. It senses changes in air pressure in the hose caused by the water level in the sump. The pressure switch sits on the chassis on the right hand side of the machine ABOVE the sump water level. So, if the cavity is blocked or partially blocked the switch won’t function properly. It’s not an easy part to clean out because access is limited and you don’t want to force water up the hose and into the Pressure Switch. It’s a bit of mucking around, but I took the machine outside and dismantled. I removed the switch from the hose and blew back up the hose. A huge amount of black jelly like gunk came out. This is a build up of gel residue from using tablets and I would say the cavity was almost blocked. If you look under the bottom spray arm, you might also see this black residue build up. (I have seen similar residue built up in my washing machine from using pods. The gel covering does not dissolve properly and leaves a residue which breaks free & contaminates the water with small brown flakes.) I removed the pressure switch and hose, having already bought a replacement. In order to make sure any water drained well away from the electrical parts of the machine, I removed the reducer plug and lengthened the old hose by adding a bit of garden poly pipe. I put it back on the sump and used the garden hose to thoroughly clean out the sump and especially the cavity identified above by spraying water directly in and letting the water drain back out through this hose. Do this until the water is pretty clean. Blow back up through the hose to be sure it’s clear. Attach the new hose & switch or reattach the old one. Make sure there’s no water or moisture in the pipe Part No: 1174745107 - SWITCH PRESSURE ANALOGIC COMP Dismantling- Best done somewhere with plenty of space and where you don’t mind water spilling. Take pictures so you know how to put it back together. - Unplug all power! - Make sure you have a something you can lie the machine on that will keep it up off the ground & ensure the hoses aren’t damaged!! - Remove the Top. - 2 x Screws at rear, slide back and lift off. - Remove cover at bottom front. Tilt machine back or lie it on its back. You need to put your hands under and toward the back of the curved underside and just push slightly. It will unclip and you can take it off over the feet. - Remove RHS cover. (The pressure switch is mounted on the right side.) - Remove the Pressure Switch from the chassis. Couple of plastic locking tabs to depress. Be careful not to break the plastic. - Remove the electrical connector from the pressure switch. There’s a locking tab you need to push down on as you remove. - Lie machine on back. - Remove the white front feet - Remove the metal cover - You can also remove the white plastic tray from the bottom if you want. Held in place by plastic clips. Depress with screwdriver and unclip. - Remove Pressure switch hose. Pair of pliers to squeeze hose clamps. Note, if you shine a torch through the rectangular part of the sump where the pressure switch hose connects, you might be able to note a black colour inside the cavity. This is gunk. - Blow up through the pipe and see if any blockages. - You will now attempt to wash out the sump. Fashion a longer hose to connect to the sup so that the water drains well away from your work area and the electricals of the machine. - Temporarily replace the front feet & stand the machine upright. - Use a garden hose and spray out the sump with water jet. It should drain through the hose you’ve attached. Keep doing this until you’re happy that it’s pretty clean & free of blockages. Blow back up the hose to be sure. - Make sure the pressure switch hose is clean & free of water. - ReAssemble new/existing pressure switch. - You can test by:- Fill Sump with water. If you overfill it so that it's nearly overflowing out the door, the pump should automatically pump it down to a level that's safe. Close Door Plug into power Warning Be careful of live power!! Put drain pipe on the garden or in a bucket Turn the machine on. If you overfilled it, the pump should pump out to a safe level. Select say Eco cycle. Press Start Water will pump out. Cancel the wash when no more water. The only way to tell if it is truly fixed is to run a full cycle. Turbidity Sensor - While you have the machine apart, you might as well clean this component and the chamber it sits in too. Senses how clean the water in the sump is by shining light through the water. It has 2 "legs". One leg shines the light through the water and the other senses it. I think it might only be used on the "Sensor" setting. It's a maroon coloured item just to the left of the pressure sensing chamber. You'll need to remove the electrical wire and carefully remove the sensor from the sump. You don't want to break the plastic tabs that secure it in place. Remove it & clean it thoroughly, especially between the 2 "legs", being careful not to damage the gasket. You don't want it to leak after you put it back.
Error 00..40 I had this for a short period of time. When I dismantled the machine to look at the Error 20, I noticed plenty of cockroach poo in it. Where electronics is concerned, vermin excrement can be a big problem. I removed the circuit boards and sure enough, a lot of cocky excrement across plenty of tracks & components. The worst case was the board that housed the buttons & display but the main power board also had some problems. I painstakingly cleaned these with isopropyl alcohol (methylated spirits would also be OK). Problem solved. To remove these boards: - Take plenty of pictures to help put it back together - Unplug ALL Power!! - Remove screws on either side of inside door. This will enable you to remove the stainless steel cover. Be careful not to bend it. - Screws at the top of the door hold the section that has the door catch & buttons. Don't remove teh two big ones. They're for the door catch. - The electrical boards are in white plastic cases. You need to remove these & get the boards out. - Using a cotton wool bud &/or a clean cloth, GENTLY clean the boards thoroughly with isopropyl or metho and cotton wool bud. - Put it all back together being careful not to pinch any wires. (good luck )
Positive reviews
Great – I have had this dishwasher for a few years now. This dishwasher is excellent.It is hardly loud and doesn't make a lot of noise. I have found no issues with this brand and it cleans really well in long cycles. I would definitely recommend as it is water and energy efficient. Show details
Good buy – A Quiet machine that washes well, Had a not draining problem which the serviceman fixed in less than 15 minutes. He checked back after 3 weeks to make sure it was OK which it was. No issues after that just keeps going and is used every day without fail. Show details
Errors .20 .70 Fixed – Started getting these errors the other day and it wouldn't drain water properly. Read the reviews and thought I had to buy a new one. Decided to check the pipes myself. Pulled, unclipped the white bottom tray underneath the dishwasher plus undid one screw. Unclamped the 2 pipe clamps. Checked the main unit one which has a red rubber type… Read more
flap. Gave it a shake while holding the flap bit open and a bit of broken plate came out. Reclamped it back again and working now without errors. Has been working great for 5 years. Pays not to put crappy part broken dishes in it I suppose. Have always rinsed plates and placed well before using it.
Negative reviews
Error .40 – Is anyone able to shed light on the .40 error code? I have consulted my user manual and it mentions .10,.20 and ..30 errors but not .40. The dishwasher is 5years old.
Keeps coming up with errors and wont drain and so on – Ocassionally finishes the cycle and keeps coming with error codes that are not even in the manual for trouble shooting. With four people in the house you can only imagine the number of dishes. Not happy! Show details
Error code – Dishwasher keeps throwing up error 20. Had I fixed once just wondering if this is a common error. Also the bottom basket has rusted and the prongs have fallen off. Can anyone give advice on how to fix the error code. Love the dishwasher and has performed really well. But how long should a dishwasher last. Cleaned the filters and cleaned dishwasher. Show details
Recent reviews
Piece of junk – I bought this dishwasher as it had a great price, a great name and was rated highly at the time in Choice magazine for being good at cleaning dishes. The errors started fairly early on, but we overlooked them as they were intermittent and the machine washed the dishes really well. We get errors pretty much every wash now, and this machine is going to the tip. Westinghouse I expect more than 5 years from a major appliance - never again! Show details
Hi Jane, Narelle from Electrolux here. We are sorry… Read more
Code i20 – We brought one of these dishwashers a number of years ago, and experienced the same problem with the unit throwing an i20 error code. Whilst it was still under warranty the techs tried to fix the problem, but they were unable to solve the problem after taking the machine into the shop many times. Because the fault was intermittent at first it… Read more
would not always play up for them. We were told on many occasions that they had fixed it only to find the problem return, which it did so with greater frequency. Finally, with the unit now out of warranty, a tech was able to diagnose and fix the fault. It turns out that these units have an inherent design fault. Yep, that's right; they are a load of rubbish. The problem is on the drainage side, and there is a small part of this circuit that becomes blocked with debris over time. As Westinghouse never bothered to install any filter here, and there is no way to easily access the part in question, the machine needs to be substantially dismantled to access the part concerned. Once accessed, it is easily cleaned.
So thanks for nothing Westinghouse. My recommendations would be to replace these dishwashers with something else, as there is no permanent fix for this problem.
Hi Shamus, Zaida from Electrolux here. Sorry to hear… Read more
Annoying sign I20 keeps flashing and dishwasher stops working – Well my Westinghouse wsf 6605 (not sure if its a XR or WR) as it doesn't say on the face of the dishwasher. The sign I20 starts flashing with about 20 to 30 mins to go. I have tried all the possible cleaning and everything but it doesn't go away. I have to turn it off and turn it back on (sometimes twice) in order for the cycle to complete which… Read more
means I can't just run the dishwasher and leave the house for work or other stuff because the dishwasher needs to be turned off and turned on at all times. Very annoying.
i20 error on Westinghouse WSF6605XR – For the last year I have had an intermittent problem with the cycle stopping with the i20 error message. Clean filters, use rinse aid, use drain cleaner. This will usually fix problem for a while but now the i20 message will come up even after all previous fixes. Can press restart and it will finish cycle. I know the i20 message indicates drainage problem but as my dishwasher will drain I feel there is more to the problem Show details
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Error code ,20 won't finish cycle – Fault code ,20 came up, checked machine and machine is draining but will not fill with water, have always been Westinghouse person as my first fridge lasted almost 20 years, bought another one and it was replaced after 1 year as no one could fix the ice machine. Now the dishwasher has gone kaput, surely Westinghouse you can do better Show details
Hi Hayden, Rumana from Electrolux here. We are sorry… Read more
Only a good run for 3 and a half years – The dishwasher ran smoothly for 3 and a half years and then started with error code 20, which is for draining. It did drain though and dishes were washed but it stopped completing the cycle at about 40 minutes to go. We had it serviced and the pump and pressure switch have been replaced. Still not working. Lately it also has started flashing error… Read more
code 40 which is not in the book? Advice from repairer is to go no further with this unit. Its a dud model.
I rang Electrolux on advice of Harvey Norman (now shopping for new dishwasher) and they told me to ring an authorised dealer in my area. No I'm sorry our unit is not working, and we wish to help you. Poor customer service.
Hi Nadine, Leslie from Electrolux here. We are sorry… Read more
Dreadful ... and it is a fire risk – For the last few months, we have had nothing but problems with this unit. Constant Error code 20 which sort of went away, but never fully. Yesterday, my wife smelt burning from behind the unit. Today, I had a look and a large chunk of the black tar backing on the rear face of the machine had melted.... Add to the fire risk that it won't drain… Read more
and I had to lift it up on to a table to get the water to drain out.
I know nothing lasts forever but at over $700 from the Good Guys, I would expect at least 5 years from the product.
I'm very concerned about the fire risk. I will not be buying any Westinghouse products ever again.
Hi Chris D. Zaida from Electrolux here. We are sorry… Read more (+1 reply)
Let down and disappointed – We have had a number of problems with thus dishwasher displaying the code .20. Now it displays .40 and does not work. we kive in a rural location and to pay a repair person to travel and fix is extremely expensive. The code .40 is not even listed in the manual. VERY DISAPPOINTED Show details
Constantly showing problem codes – Since i got this dishwasher the code problems have started. It would be easier to was by hand , then consistently fix the code problems.eg; F1.F2.##.stops at 20 minutes flashes##. I just need a normal simple diswasher.I dont mined paying, but i do want my goods to be in a better condision. Show details
What a lemon! – This dishwasher is just 3 years old and I wished I had of investigated before now. I feel like the others here that I have wasted my hard learnt money on a piece of junk! The same problem over and over - the i20 flashes which the manual states is a problem with the drainage, however it now won't fill and there is no problem with the filter or… Read more
hoses. After reading these reviews we won't get it repaired and waste more money, we'll just cut out losses and never buy this brand again.
Hi Sam, Kathy from Electrolux here. We are sorry to… Read more
A Complete Dud! – I purchased this Westinghouse Dishwasher 2 years ago and from the start, it's been very temperamental. Sometimes it works but other times it won't drain. Check and clean drain etc still won't always drain. Other times it won't start and just sits there flashing and nothing can be done to fix it (turning off/back on resetting program etc). Other… Read more
times it just gurgles and won't fill or start. It's been nothing but a pain and we're lucky if it works as required 40% of the time. Will never buy this brand again!
Hi Brooke, Leslie from Electrolux here. We are sorry… Read more
Won't drain properly, constantly showing different error codes – I purchased this dishwasher in 2013. For the past 2.5 years approx it has been nothing but a hassle. It is constantly showing one of a range of different error codes. I regularly clean the filter, check that the hoses have no kinks ect but still it runs like a bag of rubbish. Have contacted Westinghouse/Electrolux, their response is to have me pay… Read more
for a service person to attend and they will cover the cost of parts if they find a fault. I'm hesitant to do that as it sometimes runs well and then other times it doesn't, so luck would probably be that it works when the service person is here.
Won't be buying Westinghouse again.
Totally disappointed – Purchased for the large size and because we have used many Westinghouse products...$749 purchase price 3 1/2 years ago and now $400 in repairs , without a result...have replaced the main board, pump and sensor, still it will not dry dishes on any cycle, they are clean but cold and wet......and before any else asks the same stupid question ...YES… Read more
there is rinse aid in it..lol
I believe this model was a disaster for Westinghouse....and even more for the poor customers who put their faith in the brand.....will think twice before purchasing anything Westinghouse or recommending
Hi Wally, Lynette from Electrolux here. If the issue… Read more
Find out how Westinghouse Family Size Freestanding WSF6605XR compares to other Freestanding Dishwashers
Know better, choose better.
Very, Very disappointng – After only a year and a half we had to have it repaired. The same error has now occurred again .20 meaning the water does not drain. I am quite disgusted that this dishwasher keeps having problems and should be lasting a lot longer for the over $700 that we paid for it. I am not happy. The last time it was repaired the repair man said that there was a problem with this particular model. Will be ringing tomorrow. Show details
Hi kirsten, Narelle from Electrolux here. We would… Read more
Useless after 3.5 years – We keep our dishwasher clean and it still looks new but it doesn't work anymore. It doesn't complete the cycle; it continuously running when it reach 1 on the display. It doesn't drain fully as well. We purchased it on Nov 2013; it only lasted for 3.5 years. I was hoping it could last at least 5 years Show details
Errors and more errors – Hi, it's Sonya. First purchase of Westinghouse but will be the last. Had dishwasher bout 3 and half years. Started showing error message within months of purchase contacted place of purchase to change Good Guys cause it was still under warranty but was told we can only have it repaired. Cant remember the amount of times it's been repaired under… Read more
warranty an now the warranty is over still have to call service person very often to fix. Can't keep up with costs will never purchase or recommend Westinghouse to anyone.. And hand washing now as I cant keep up with repair bills.
Hi Sonya, Rumana from Electrolux here. We are sorry… Read more
Very disappointed, brother has same model and also has issues – Just after the two year warranty period we started having problems, machine would stop and an error message 0.20 would come up. Now it doesn't even turn on, would not buy any westinghouse products again! It was recommended by Harvey Norman also. Absolute piece of crap. Would expect a dishwasher to last over 3 years. Show details
Hi Justin, Catherine from Electrolux here. We would… Read more (+1 reply)
Very disappointed with two Westinghouse products! – My Westinghouse oven (Model Number: POH967S/1), three years old defective hinges door stays ajar, desperate measures keeping the door shut using a bar stool. I've read fault with the hinges being too weak for the weight of oven door. Obviously a manufacturing fault. My Westinghouse dishwasher (Model Number: WSF6605) three years old, hardly… Read more
used flashing error i20
Plumber looked at the pipes all good, I've read could motherboard issue.
Very disappointing! two defective Westinghouse appliances in my kitchen.
Hi Camey Pillay, Kathy from Electrolux here. We… Read more (+1 reply)
Had Problems from the beginning – This is gonna sound all too familiar exact same problem from the beginning .20 and and wouldn't finish cycle had to rewash again dishes coming out dirty and unfinished cycles now we have .40 not sure what that is and can't afford to have it fixed so we will be washing things by hand will never buy Westinghouse again !!! Show details
A hassle from the beginning – Dishwasher caused problems from the beginning, flashing .20 within a couple of months of purchase. This continued for a few years but could usually be reset and complete the cycle. Has now started flashing .40 and not completing the wash. Easier to wash dishes by hand.Discontinued now but makes me wary of Westinghouse Show details
Hi Cindylou, Leslie from Electrolux here. We are… Read more (+1 reply)
Really disappointing :( – Like every other review for this product, we are experiencing the dreaded i20 error regularly. The dishwasher has already had to have the inlet pump replaced, now it is the outlet that is causing problems. Time after time it comes up with an error i20. We have used cleaning products regularly but this has not helped. Honestly, this model was a… Read more
waste of my money and I am NOT happy about the problems we have had. This is quite obviously a manufacturer defect with so many other reviews saying the same thing and I would like it fixed. The problem is I have sent two emails to customer care this week and I have had no response. Not only is the product a total lemon and waste of money, but the customer care is just dreadful. Good on you Westinghouse/Electrolux.
March 14th 2017 Update: WSF6605XR: How I fixed the i20 fault code problem
If you are experiencing the same i20 fault code as I have had regularly for the past 3 years, please try this...
We have always used cleaning products regularly and cleaned the filter fairly regularly, however the dishwasher still comes up with this error time after time and there seemed to be no way to fix it. After I had just about had enough frustration from this unit I spent a good hour determined to find the problem. It was not a blocked outlet pipe, or a damaged/kinked pipe that was causing the issue at all. Initially I suspected a faulty pump, until...
After removing the filter from the inside of the dishwasher and using a really bright light, I discovered LOTS of debris blocking the drain at the bottom where the filter unit sits. Food, hair, metal scourer strands, paper (from price labels still attached to items that were being washed) and plastic. Using a pair of tweezers I managed to remove it all from inside the drain pipe and after doing this the water literally gushed out of the outlet pipe!
** In my opinion this problem was caused by bad manufacturing design **
This filter appears to have a design fault - food and any other small solid objects can be swept in through the large holes at the top of the filter, and straight through to the outlet pipe with nothing stopping them at all. There is no fine mesh at the bottom of this filter to stop these objects from building up and causing a blockage.
Give this a try... Hopefully this will fix the problem for everyone else who is considering replacing their Westinghouse model due to the i20 fault.
Wont be buying westinghouse again – Had a previous model that blew up within 5 years but still under extended warranty so westinghouse replaced it thankfully however now the replacement was displaying .20 error for the last few weeks. Now .00 and flashing .40 and won't work at all. 3.5 years old and now its failed. Not impressed. Ive emailed the customer care twice in last 4 days… Read more
but no reply yet. Called the number twice but no help unless i want to pay $150 call out fee plus parts. So unhappy and wont be buying westinghouse again.
Hi Sarah, Rumana from Electrolux here. We would… Read more
Constantly having issues – I manager a townhouse complex. All of the townhouses have Westinghouse ovens, cooktops , rangehoods and dishwasher. We have quite a few tenants reported problems with their dishwashers all the time. And seems they are all having similar issues. The dishwasher to stalling on the draining cycle of the wash. A couple of them are not working… Read more
properly on the eco cycle. They are either not working at all for this option or they do start the cycle but then stop and start all the way through.
The worst dishwasher – It rarely cleans our glasses, or plates. Pots and pans sometimes go through twice. It constantly flashes error .20. It is now flashing .40 and that isn't even listed as an error. We will never buy Westinghouse or Electrolux products again based on this experience. It is shiny! It is quiet! And we were excited the first time we used it. But no more. Show details
Hi Sonya, Tania from Electrolux here. We are sorry… Read more
Washed well for three years, but no no longer heats the water – The heater and thermostat work. The machine will occasionally heat up, but usually not. There are no error codes displayed. Either the heater relay or the control board need replacing, but it just doesn't seem worth doing. Really it's a shame that something that seems mechanically sound and washed well enough should fail so soon. (PS Can't be sure exact date of purchase as the unit was installed by our builder.) Show details
error 20 AGAIN ! – Dishwasher had a motherboard replaced last year for the same error , after about 4 weeks awaiting parts, now our kitchen has to be pulled apart AGAIN and no doubt another few weeks with an empty space or do we just replace it with a more reliable brand. We furnished our whole kitchen with Westinghouse products to support local business and get a… Read more
unit with an obvious and common issue. Product should be recalled and replaced with a model that actually works for longer than 12 months.
Hi PeeJay, Leslie from Electrolux here. We are sorry… Read more
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Dear Turbo, Thank you for your post. Please email… Read more