WestOz Trades

Customer Service was second to none – Westoz says. "It's not the mistakes that define us, but the integrity we show in owning up and fixing them. That might sound like just words, but I can attest that with Westoz, it's the absolute truth. Having lived in the US for 15 years, I had grown accustomed to a level of customer service that is hard to find here. It took me a long time and… Read more

several unpleasant experiences to expect so much less. So often, it ended up leaving me exhausted.

My experience with Westoz started off rocky. I had nearly given up trying to get a quote and was ready to move on. But then, I got a call from Westoz.

There were no excuses—just a straightforward acknowledgment that what had happened was not up to their usual standards, followed by a sincere request to allow them to make it right. I figured, why not? I was already waiting, and even if I didn’t end up using them, the quote could help me gauge costs. Within 15 minutes, Louis arrived. His explanation, passion, and actions showed me that doing the right thing is crucial at Westoz. I felt valued.

Louis' professionalism and commitment demonstrated that my previous experience was merely an unfortunate exception. What truly impressed me was the fact that Westoz recognised the issue on their own and took immediate action to correct it. Most companies wouldn't have bothered unless a complaint was lodged. Yet, Westoz not only identified the problem but rectified it right away.

I have nothing but praise for Westoz’s dedication to their customers and their unwavering commitment to doing what’s right. Their approach is about more than just taking care of customers—it’s about taking care of people. And those people, whether they become customers or not, will definitely spread the word about such integrity.

Kudos to Louis—if only you could be the customer service champion for all of Perth! Thank you for turning my day around. And by the way, I didn’t bother getting any other quotes. Westoz won my business, hands down.