Quick and smooth transaction, including return
Bought couple diving items fro Wetsuite warehouse, the websuit has a cutat left shoulder. Email the shop and received response same day. The replacement received two days later with return label.
The reviewer stated that an incentive was offered for this review
Long time customer
i've shopped with wetsuitwarehouse for 4 years now, usually just for wetsuits but recently decided to get some summer gear (for indo) for the misso and i. Of the 8 items we ordered we had an issue with 1, because i ordered the wrong size oops.... I hit them up, they we're not only very lovely, but very understanding - which is rare, when i make stupid mistakes, people tend to make it known! i didn't feel that once, all i felt was the whoosh of speedy service and my eventual excitement as i boarded the plane knowing i was fully kitted up. thanks for the love wetty warehouse!
- Wetsuit Warehouse
- Verified customer
Good item badly packed
The suit I ordered arrived promptly. It was a good fit and the right size. Unfortunately due to the packing, the front panel was badly creased, and remains so after several days of hanging and some wearing. I contacted them and they responded "Unfortunately all of our wetsuits will get that in them , ,Its just how the material works. It will not affect the suit in any way.But if you are unhappy you are welcome to return the item for a refund as long as it has not gone in the water." So In could pay postage and send it back, but frankly I couldn...'t be bothered. So 1) They don't care about packing properly 2) If you buy at the physical store you will be fine. 3) If you don;t want creases and return postage - just don't. They obviously know almost nothing about wetsuit care.
reliable fast and responsible
I've bought a number of different products from Wetsuit Warehouse and all of them have gone well. Solid website and delivery times, the one time i've had to call them I was helped promptly from a rad fella on the customer service line. Would buy again, would recommend
Great winter surfing gear
I came into your shop last Wednesday afternoon and was helped to buy a 4/3 wetsuit, boots and hood for my first winter surf. I went to Torquay on Sunday and had a fantastic day, probably my best surf ever. I was nervous about the cold, but did not feel cold for a second. The gear was fantastic. Thank you very much for your help. Much appreciated!
Great Price &Reliable Delivery
I have purchased from this shop a few times and found their pricing is great. Quick delivery. Sadly when purchasing clothing online, sometimes things don't always fit and paying to return postage is sometime not worth it. But overall, I found dealing with the staff to be pleasant and prompt
Size Chart can be not so accurate
Purchased online,order arrived item too small, apparentlty the brands sizes very small fit. Returned item and include post satchel ($19), was told that i would get aropac thermal. I received a week later a new item, not aropac but some random fleece top? I needed the thermal for swim instructing. I was assured the item would be warm and doesn't let air through? Actually when i wore it, it was like wearing a soaked cheap fleece top.I was freezing. I sent an e-mail detailing the situation, only to receive a thanks reply and that they hope i will ...be returning. The thermal was $49 + return postage $9 and a red satchel. You cannot buy from this company and expect a cheap transaction, especially if there is a slight problem like wrong size :(( waste of money and time
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