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Woolworths Qantas Platinum

Woolworths Qantas Platinum

1.6 from 52 reviews

Pros

  • Stack the QFF points earned with this card with normal Woolworths Rewards points

  • 0% balance transfer rate for 14 months

  • 10% off one shop at Woolworths each month

Cons

  • Relatively high ongoing annual fee ($169)

Reviews

(5)
(3)
(1)
(2)
(41)


    Chris

    ChrisSouth East Queensland, QLD

    • 11 reviews
    • 3 likes

    Does Not Deliver What You Pay For .... Appalling Customer Service

    published
    3 comments
    Woolworths Money
    Woolworths T.Woolworths Money

    We are very sorry to hear about your experience. A private message has been sent to you. Thank you.

    Chris
    Chris
    Chris
    Chris

    Bourb

    BourbAU

    • 56 reviews
    • 32 likes

    Couples with Woolies Rewards Card for more Qantas Points.

    published
    Bea D

    Bea DBrisbane

    • 4 reviews
    • 3 likes

    No explanation given for rejecting my application

    published

    Awful customer service. Customer service is in a foreign country and not in Australia so not possible to actually speak to anyone remotely connected to Woolworths and the credit card team. No explanation given to me as to why my application was rejected when I have an impeccable credit rating. As a result I will no longer shop at Woolworths or get fuel from their service stations.

    Unacceptable service.

    published

    Have been trying to get Qantas Bonus points since August 2015, keep getting fobbed off by call centre, will not reply to emails, call centre is a waste of time, no other form of contact, shame, shame, avoid this company at all costs, they do not deserve our custom..


    Stephen22

    Stephen22Melbourne

    • 2 reviews
    • 1 like

    TERRIBLE

    published

    I always find Woolworths as a great place to shop at, but their credit cards are in one word: VERY TERRIBLE! They have the WORST customer service in the WORLD. I believe they outsourced it to Philippines, and there you go. They might have reduced the cost, but they have compromised on quality!


    Berger

    Berger

    • 2 reviews
    • 7 likes

    Macquarie Bank Greed

    published

    Made to switch to new card. Change everything. Less points, less everything.
    See ya. Don't need your card.
    Watch your customers decrease now smart pie Woolworths.


    Bad card

    published

    Bad card, bad customer service, bad website. Continues to charge interest even if card has been paid off in entirety


    Be Warned

    published

    6 weeks after closing our account, we receive a statement saying we owe several hundred dollars from a third party transaction made 5 weeks after our account had been closed. This was not a recurring bill, something the girl on the help line seemed unable to understand. Despite the account being closed we were left with no alternative but to report the card we cut up weeks ago as stolen.

    Andrew

    AndrewMetropolitan Adelaide, SA

    • 4 reviews

    Unauthorized International charges

    published

    The direct debit payments suffered additional international currency conversion charges. When they are made in local currency. Telephone service happy to refund charges after a 12 Minute phone call but cannot explain why the charges have been made other than to confirm they are bank charges and no overseas transactions have occurred. Apparently "its just a routine glitch" No way I can trust a bank the behaves in this manner and neither should you.

    Account closed!

    Suzanna

    Suzanna

    • 18 reviews

    Silly silly rules when they make a mistake.

    published

    Claire W

    Claire WSYDNEY

    • 2 reviews
    • 1 like

    No longer happy with Woolworths Qantas Money Credit Card

    published

    2 months ago Woolworths changed their policy on Frequent Flyer points cumulation for the month. It is now capped at 2500, so I no longer endorse this credit card. I will be cancelling it before they charge the annual fee.


    Goodbye Woolworths Money

    published

    GG

    GGBrisbane

    • 3 reviews
    • Verified customer

    Bad Bad Bad service from Macquarie Bank

    published

    Julie

    Julieperth

    Just dont do it!!

    published

    We had no problems with the previous provider - but the change to Maquarie bank is horrendous. We have now been locked out of our new credit cards which they refuse to activate because they "cant identify us and we are a security problem" Have never defaulted on a full payment each and every month. The worst customer service ever. Cant understand a word of what they say. We cannot even contact anyone now to find out what on earth is going on.

    Absolutely Awful

    published

    This card is terrible, the worst customer service I have ever come across. Huge time delays in processing payments where as debits are almost instantaneous. Website is down more often than it is active making log in near impossible and good luck if you have to contact the "customer service" team. I'm sure they just say all the right things to get you off the phone and then no action. Change over to the new card was a nightmare and for all this we get to pay $50 a year extra for the privilege of having it. Don't even think about it!!!! I won't be staying!!!

    APPALLING, APPALLING EXPERIENCE SINCE CHANGE FROM HSBC TO MACQUARIE

    published

    mpresara

    mpresaraSydney, NSW

    • 7 reviews

    Absolute rubbish since changed from HSBC

    published

    Such a joke

    published

    I wish I can give 0 stars... the customers service is so amateur, they can not even make themselves understand and perform what they said they would do. Since the change from HSBC to MQ, the quality also changed from "bad" to "worse". Higher fee, longer wait to customer service, lower rewards, you name it. they promised the mobile app for half a year now, where is it?? my current year finishes this August, and I am sure going to cancel the card


    Ann

    AnnClontarf

    • 2 reviews
    • 2 likes

    Totally Incompetent Macquarie bank operation of this card service

    published

    Since this credit card has changed from HSBC, it has been an utter disaster. It takes a considerable amount of time on the phone to sort any problem out as emails are not answered. This week, I was informed my account had not been paid whereas it had the previous day. My statement shows a late payment fee and interest. I log in to my account and is shows that the payment was received on the due date, yet the late payment and interest are also there. I will be joining the exodus from this account. I object to giving up so much time on the phone sorting out their mess. It also reflects badly on Woolworths and Qantas.


    Ozaub

    Ozaubcanberra

    • 7 reviews
    • 6 likes

    Higher fee, less points and new card number. Let's boycott Woolworths

    published

    Totally agree with eastwest101, but it's got worse.
    I was disappointed when the annual fee went up by 50% but the earn rate of 1 FFP per $1 spend was still attractive. Then this month the earn rate is cut by 50% above $2500 per month.
    Now I've discovered that my MasterCard will be replaced by Visa and I have to change all my standing charge arrangements.
    When Woolworths treats its customer with such disdain let's retaliate with a boycott


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    Questions & Answers

    iiaann

    iiaannasked

    Can one pay the balance due on a ww cc at woolworths or big w?

    1 answer
    Private Customer
    Private Customer

    yes you can. I think up to $1000 in cash (in one transaction).


    Jo

    Joasked

    I received a marketing email in April 2013 from Woolworths Money regarding "Doubleville" for the Qantas card. It said you earn double the points during May 2013 and it would appear on the next statement (issued in June 2013). I received the next statement (for May 2013) and there were no bonus points. I phoned Woolworths Money and they said they knew nothing about this promotion or the email, which I unfortunately deleted and am unable to recover. Did anyone else receive this email or know about it? Thanks for your help

    2 answers
    tojo
    tojo

    Jo
    no idea as i cancilled my card 4 weeks after i recieved, to hard to deal with woolworths!!!!!!

    RonFromOz
    RonFromOz

    Hi Jo. When I rang about double Qantas Points (for bookings made with Qantas) I was told they new nothing about the deal either. I persisted and rang an Australian based call centre and eventually they agreed. I got the 18,000 points and then cancelled the card and went with Bankwest. I have not had to argue with them over entitlements and their service has been great. In my case thought this was not a special promotion it was an apparent standard deal.

    Cheerz


    Get an answer from our members and Woolworths Money representatives

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