Stack the QFF points earned with this card with normal Woolworths Rewards points
0% balance transfer rate for 14 months
10% off one shop at Woolworths each month
Relatively high ongoing annual fee ($169)
Does Not Deliver What You Pay For .... Appalling Customer Service
I am referring to their advertised "Benefits" of Market Day Offer and Complimentary Travel Insurance.
I have had a Woolworth's Qantas Platinum card since their inception. I think they started with HSBC, but now are with Macquarie Bank. Since changing to Macquarie their Customer Service which has gone from average/poor to bad/very bad.
Re Market Day Offer:
I became aware in January 2018 that I had never, ever received a monthly email advising me of the date for that month's Market Day Offer in all the years I have held the card - where ...
Couples with Woolies Rewards Card for more Qantas Points.
I recently upgraded from the normal Woolies Credit Card to this Qantas one, basically for the Qantas Frequent Flyer points.
You can have your Woolies Rewards Card bar-code on the back of this Visa Card, so you basically have 2 cards in one.
The Credit Card will let you earn Qantas points, and the Rewards Card will let you convert Woolies Dollars to Qantas points, so overall this is a good card if you shop at Woolies and like earning Qantas points.
I notice that most of the negative reviews here relate to 'customer service' from their call c...
No explanation given for rejecting my application
Awful customer service. Customer service is in a foreign country and not in Australia so not possible to actually speak to anyone remotely connected to Woolworths and the credit card team. No explanation given to me as to why my application was rejected when I have an impeccable credit rating. As a result I will no longer shop at Woolworths or get fuel from their service stations.
I always find Woolworths as a great place to shop at, but their credit cards are in one word: VERY TERRIBLE! They have the WORST customer service in the WORLD. I believe they outsourced it to Philippines, and there you go. They might have reduced the cost, but they have compromised on quality!
6 weeks after closing our account, we receive a statement saying we owe several hundred dollars from a third party transaction made 5 weeks after our account had been closed. This was not a recurring bill, something the girl on the help line seemed unable to understand. Despite the account being closed we were left with no alternative but to report the card we cut up weeks ago as stolen.
Unauthorized International charges
The direct debit payments suffered additional international currency conversion charges. When they are made in local currency. Telephone service happy to refund charges after a 12 Minute phone call but cannot explain why the charges have been made other than to confirm they are bank charges and no overseas transactions have occurred. Apparently "its just a routine glitch" No way I can trust a bank the behaves in this manner and neither should you.
Silly silly rules when they make a mistake.
As always, I paid my account in full, at least a couple of days before the due date. Then I was amazed to see an interest fee on the next month's account, so I rang. I am not the primary card holder, but I do have permission to enquire. The first person put me through to their resolutions department. Then I find that absolutely nothing had been introduced, I had to explain the situation all over again. When the staffer (in the Phillipines, why are the lines always so bad you can barely hear them?) finally accepted that they had made a mist...ake and NO interest should have been charged to my account, they wanted me to put the primary card holder on the phone. Apparently when they 'adjust' the account they have to explain it to the primary card holder. I asked why they couldn't just reverse their own mistake, instead of making me get my husband to waste time doing what I had already done. Finally after me sticking to my position, they agreed to call him within a couple of days on the number that we had previously provided. How ridiculous is that? They make a mistake, but can't fix it without wasting even more of our time? All of this is adding insult to the injury of sticking us with a $2.50 a month fee for the luxury of getting paper statements - which is not something we signed up for mind you. Time to start looking for another card I think.
Goodbye Woolworths Money
One thing after another
1. Payment due date due on October long weekend Monday - bpay was not credited until the Tuesday. Late fees charged. How ridiculous is that
2. When to pay last month - website says not accepting BPay payments. How ridiculous is that. How am I suppose to pay.
3. Credit card number will will change with this change over to Visa. Apparently my MasterCard will stop working on 30 April. Thus forced to activate the visa and change all my standing payments. How ridiculous is that.
4. Points benefit for over $...
- Verified customer
Bad Bad Bad service from Macquarie Bank
Really bad customer service. No mobile apps to view the credit balance and horrible service on the top of that.Their staff in Australia is even more rude. Have no regard for a customer's personal tragedy, health or inconvenience. They just want to charge as much as interest as possible and cannot even explain the whole calculations to you. I was under the impression that the customer care staff from their overseas call centers is more shrewd but the biggest shock was lady from Australian team! She had no regard, manners or understanding and rea...ding rules to me like a parrot all the time. I am appalled absolutely appalled by the deterioration in this credit card service company. I hate them no doubt. Don't fall for them. I will exit as soon as I sort out my direct debits with them before the end of financial year!
Just dont do it!!
We had no problems with the previous provider - but the change to Maquarie bank is horrendous. We have now been locked out of our new credit cards which they refuse to activate because they "cant identify us and we are a security problem" Have never defaulted on a full payment each and every month. The worst customer service ever. Cant understand a word of what they say. We cannot even contact anyone now to find out what on earth is going on.
This card is terrible, the worst customer service I have ever come across. Huge time delays in processing payments where as debits are almost instantaneous. Website is down more often than it is active making log in near impossible and good luck if you have to contact the "customer service" team. I'm sure they just say all the right things to get you off the phone and then no action. Change over to the new card was a nightmare and for all this we get to pay $50 a year extra for the privilege of having it. Don't even think about it!!!! I won't be staying!!!
APPALLING, APPALLING EXPERIENCE SINCE CHANGE FROM HSBC TO MACQUARIE
I am absolutely APPALLED. They misplaced $2,0000 I transferred 2 days ago and I needed to buy a flight TODAY. Have spent 3 hours on the phone (intermittently on hold) from 11am until 6pm and still not resolved. They said they would increase my credit limit in the mean time - had to send screen shots to prove the amount left my other account, which I fif - they claim only to have received 1 of 2 screenshots (sent on THE SAME EMAIL) - have resent 4 or 5 times - still haven't received one of them apparently - thus will not increase my limit to acc...ommodate for their appalling mistake. Have been waiting for a call from a "Superior" for 4 hours. I am now going to miss this flight price because of these bloody people!!!!! I am BEYOND furious and absolutely APPALLED by the shocking service. TERRIBLE - TERRIBLE - DO NOT GET THIS CARD. I am 100% lodging a complaint with Macquarie Bank. As though they don't have the money to take care of their customers! Revolting.
Absolute rubbish since changed from HSBC
Since the change from HSBC I have nothing but problems with this card. I pay it on time and get charged late payment fees, I get charged unexplainable interest charges, the card does not work with some merchants and comes up with "refer to card issuer". When I do this they cannot explain as no record on their system. Customer service calls seem to go to either India or what sounds like the Philippines. They never understand about what you really need and are more interested in asking you at the end if they satisfied your requirements. Email com...plaints just simply get answered. I am in the process of getting a different credit card and changing over all my automatic payments, so I can cancel this one. Actually puts me off shopping at Woolworths. My advice, avoid Woolworths credit cards like the plague!
Such a joke
I wish I can give 0 stars... the customers service is so amateur, they can not even make themselves understand and perform what they said they would do. Since the change from HSBC to MQ, the quality also changed from "bad" to "worse". Higher fee, longer wait to customer service, lower rewards, you name it. they promised the mobile app for half a year now, where is it?? my current year finishes this August, and I am sure going to cancel the card
Totally Incompetent Macquarie bank operation of this card service
Since this credit card has changed from HSBC, it has been an utter disaster. It takes a considerable amount of time on the phone to sort any problem out as emails are not answered. This week, I was informed my account had not been paid whereas it had the previous day. My statement shows a late payment fee and interest. I log in to my account and is shows that the payment was received on the due date, yet the late payment and interest are also there. I will be joining the exodus from this account. I object to giving up so much time on the phone sorting out their mess. It also reflects badly on Woolworths and Qantas.
Higher fee, less points and new card number. Let's boycott Woolworths
Totally agree with eastwest101, but it's got worse.
I was disappointed when the annual fee went up by 50% but the earn rate of 1 FFP per $1 spend was still attractive. Then this month the earn rate is cut by 50% above $2500 per month.
Now I've discovered that my MasterCard will be replaced by Visa and I have to change all my standing charge arrangements.
When Woolworths treats its customer with such disdain let's retaliate with a boycott
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Questions & Answers
Can one pay the balance due on a ww cc at woolworths or big w?
I received a marketing email in April 2013 from Woolworths Money regarding "Doubleville" for the Qantas card. It said you earn double the points during May 2013 and it would appear on the next statement (issued in June 2013). I received the next statement (for May 2013) and there were no bonus points. I phoned Woolworths Money and they said they knew nothing about this promotion or the email, which I unfortunately deleted and am unable to recover. Did anyone else receive this email or know about it? Thanks for your help
Hi Jo. When I rang about double Qantas Points (for bookings made with Qantas) I was told they new nothing about the deal either. I persisted and rang an Australian based call centre and eventually they agreed. I got the 18,000 points and then cancelled the card and went with Bankwest. I have not had to argue with them over entitlements and their service has been great. In my case thought this was not a special promotion it was an apparent standard deal.
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