Reviewer Photos & Videos
Very friendly staff who don't tell you the truth.
Contacted Woolies insurance on 2/01 as we had water leaking downstairs that put a small hole in the ceiling. An assessor from John's Ling Group came out and then sent a plumber. On my first call, I was told if it was at waterproofing issues it would not be covered. The plumber from JLG came and worked out where the leak was coming from, he told us a leak behind our shower not a waterproofing issue. I waited a week and called. Each time I would call at 8am and wait between 20- 1 hour to talk to someone. After many many calls a lovely lady cal...led Lisa rang me back and said, yes your claim has been accepted. We spoke about the bathroom and I told her how happy I was. This was 7/02. I wait and here nothing. I ring back on13/02 and say I have not received anything from JLG, I am told by the woolies employee that they will email JLG. I receive a call from JLG staying Woolies has not accepted the claim yet. I ring again on 17th and finally I get a scope of works that tell me they will fix the ceiling with the damage. I ring JLG and the man tell me that Woolies won't fix my bathroom. I ring woolies back and email on 18th and 20th asking for a supervisor to speak to. They are all in meeting. I receive no call. On 24th I ring again at 8am and a lady there tells me that we need to fix the damage to the bathroom and that Woolies was never going to fix that. I never receive a call from a supervisor, the lady was just worried that I was going to take me home and two car insurances away. It's interesting that Woolies record the conversation but won't listen to the one with the lady telling me woolworth will fix the bathroom.
totally disappointed with response to our claim
Our claim was refused after being told a few weeks ago that everything was fine, the roof will be repaired and the lounge room painted. They also told us that the roof was made water tight while they would send a roof plumber....waiting on the phone today for 2 hours and then being told by this person who didn't know what he was talking about that our claim was denied. This whole procedure was totally unprofessional.
- Verified customer
Suck you in with good price and then BOOM!
I took out Woolworths Home INsurance 12 months ago and got the renewal notice at 25% increase??????? I live in a fire-free area well above the flood plain, CPI is about 1.8%, my pay increase is lucky to be the same and it's OK to bang 25% onto a premium (no claims)! Guess I'll vote with my feet. Isn't there a regulator to stop these rorts?
Don't waste your time
Very quick to deal with renewal of policies or starting policies but the second you need to claim expect the run around. We were affected by bushfires in December 2019 and made our claim straight away to get things started (in the hopes of actually getting things done quickly). We were given a claims manager (who in the last 2 months has only spoken with me once when I managed to get them on the phone by some miracle), no replies to my multiple emails. Lots of misinformation, we needed a private electricity pole replaced on our property in orde...r for us to live there and had an electrician come out straight away and fix this, I was informed that all I needed to do was forward my invoice to them and it would be paid, two months and several emails with said invoice later I'm told that this was incorrect and that I need to pay it myself and Woolworths will pay me back. Now obviously this is not fair to the electrician (who has been more than reasonable in knowing that we have been dealing with insurance) or myself who is now suddenly out of pocket without preparations! I have spent multiple hours on hold before speaking to someone only to be hung up on before someone answers, told that they can't give me any information because they aren't my claim manager, that my claim manager is busy but will call me back (has never actually followed through with same), today I spent 1 hour 55 minutes until someone answered and told me they can't help me because they aren't my claims manager.
SLOW, SLOW, SLOW!!!
Home burnt on 31st December 2019.
Submitted claim 9th Jan
Assesment dude came out to property 15th Jan
Assesment submitted 3rd Feb
Total Loss letter 5th
11th Feb claim has now been settled, revised total loss letter sent.
17th Feb 2020 - paid in full with clean up payment.
Had to pay second months rent from my own pocket even when the client officer said woolworths would pay me before my monthly rent was due. ...Unprofessional. Communication is terrible. I am calling or emailing to find out what is going on. I got the feeling Woolworths were delaying every step of the way. The whole experience has been extremely stressful. Our other contents insurance company had been, assessed and paid even before Woolworths managed to get the report submitted. If Woolworths improves the communication and speed of claims, I think there would be less negative reviews
Having Property Damage Might Be The Start of Your Problems
On 20 Jan 2020 we had storm damage in a storm that hit Sydney's southern suburbs. We first made the claim on 21 Jan to Woolworths (Paul) who was helpful, courteous, and knowledgeable. Confidence infusing start but the problem lies in Woolworths outsourcing their assessment and repairs to an individual company (Johns Lyng Group) who then outsource various tasks to other companies (Kontro Group P/L). You get flicked around from one to the next and have no idea what is going to happen, or when it is going to happen, despite numerous "promises".
Warning! Painfully long hold times
Called 7 times within the last 5 business days between their trading hours of 8am and 8pm.
Sat on hold between 30-50minutes each time before giving up.
There is on option to leave your contact details for a return call like there is with other insurance providers.
I will be now be cancelling my policy, if I ever get through as I am too busy to have wasted more than 4hours of my time sitting on hold with no resolution.
What awful, terrible service!
No follow up
I called a week before my automatic renewal was to happen to cancel my insurance due to the fact my home & contents goes up by around $100 each year (I’ve never made a claim). I was able to get a much cheaper quote with a much higher insurance sum elsewhere. A week later I checked my bank balance and found my account had been drained of all it’s funds due to the fact the person I spoke to after being on the phone to close to an hour hadn’t followed up. Back on the phone again and I was told they had no record of me calling and it would be aroun...d 5 to 10 days before I was reimbursed leaving me with nothing to live on for that time. Please do your job properly the first time and stop increasing the policy. Their doesn’t seem to be any reward for loyalty.
after ringing on 3 occasions and not getting through gave up, just imagine trying to make a claim.Not worth the hassle
Would no longer waste my time after ringing on 3 occasions and not getting through but just left hanging on phone for 30 minutes. Gave up and looking elsewhere for company with service, just imagine how long it would take make claim No way Woolworths
I renewed my home and contents insurance in January and my premiums went up quite a lot so I was told if I renew I would be given 10,000 Woolworths points. I had to follow this up several times then got told they would need to replay the recording of this being promised. Don't take the customers word for it I'm not a liar and that's how they made me feel. I have cancelled and gone with another Insurer. Will never use Woolworths Insurance again!!
- Verified customer
Without Authorisation charged my Card, Won't give the Money Back
We gave Woolworths email notice to cancel our policy including the policy number in the header & advice that we were going with another insurer. We advised they were not authorised to make the transaction & to remove our details from their system. They emailed back & said they would not cancel because we had to re-advise them the policy number & give them a reason (they already had that in their system) plus they asked for our dates of birth.
We gave them this information by email, my wife phoned & spoke to someone who said they could not stop ...
Best insurance no hassle
Insurance is good value and my claim was settled in just a few weeks. I will not be going anywhere.
Air conditioner stopped and after getting a quote it was fix. So happy.
House fire on Xmas day 2019 left with no alternative accommodation options and nothing except it's Xmas day sir please understand that this will be a longer than usual process.
- Verified customer
Reasonably happy with the insurance
Although there could be a lot more improvements such as the use of web chat and faster customer service times as well as better pricing, Woolworths insurance isn't too bad in comparison to the competition. Hopefully it will be improved.
Warning to those that pay monthly
Unlike other insurers, if you pay monthly with Woolworths insurance and choose to cancel your policy, you don't get a refund for that part month - it's in their T&Cs, FYI.
Home and contence
We had an accident in home and needed to make a claim only to discover that its to hard to get the claim done or get contact over the phone with woolworths insurance . Im very disappointed with the whole way they doing their job,they make promises they don't keep and it really feels they only want to collect money. There for i canceled the claim and the insurance with Woolworths, also i will not even think to go and do my weekly shopping at Woolworths supermarkt, i have a very bad experience with woolworths.
Woolworth insurance taken out money from my credit card as auto renew on due date
I didn't want to renew my home insurance with Woolworth. They taken out money from my credit card as auto renew. Calling several time to get my money back. Haven't got.
Cannot buy Quote
The site is so slow and timing out. I have been on competitor websites and got quotes so it is not a fault with my internet. If I have wasted 45minutes and still cannot get to the paying page, then how long and frustrating will it be if I need to claim!
- Verified customer
25% Increase - Zero Claims
Received my first quote and signed up 12 months ago. Just received my renewal for the new year with no claims made - premium increase of 25%. I will vote with my feet sending a Middle Finger Salute their way while taking my business elsewhere!
They try and deny your claim
I would not reccomend on my recent experience as they first declined my claim with incorrect reasons that they said were outside policy. I challenged this as the reasons they provided in my opinion where their way of trying to get out of paying. I challenged and dispelled their reasons to finally get my claim approved by escalating via a complaint and then they tried it on by approving a smaller amount than what I should have been receiving. Again I challenged successfully and got twice as much as their initial offer.
- ‹ Prev
- Next ›
Questions & Answers
How come no one is answering when I call about my insurance claim
Trying to call since last Wednesday every time I’m waiting for over an hour today I’ve been waiting for 2 hours and no one takes the call!!!!
This is absolutely unacceptable!!!
How do I get to talk to anyone???
just got text home ins policy hom105892856 what is this for been waiting on phone for 30 minutes
Ryan A.Woolworths Home and Contents Insurance
Hey John, thank you for your question and we do apologize for the delay in getting back to you. Unfortunately we are not able to discuss personal policy details here so please contact our friendly customer service team via the phone at 1300 10 1234 or via live web chat through our website.
Hi, trying to organise Home & Contents Insurance. Completed all details and requested purchase. Received this message,
"The requested URL was rejected. Please consult with your administrator.
Your support ID is: 16084609135762322655
What has happened? What do I need to do now!
Woolworth on line gets in your information and does not allow you to get the quote forces you to contact them in my case I called and had to wait a long time The service was so pathetic and misleading If at this stage they are found ripping cash and I do not trust when you request a claim either they will knock you off by some lame excuse my quote given was similar to Allianz Who have better standing in the market I would tell you get NRMA because at just $50 extra as they are the best in the market You can visit NRMA office directly face to face all the best do not go ever to these no frills brand even CBA
Ryan A.Woolworths Home and Contents Insurance
Hi Cheryl, thanks for your review about us and about your online quote experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some more information to assist you further. If you can please let us know your preferred contact number, state, and full name in a Private Message so that we can follow this up with you ASAP and help you with your insurance. Thank you.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.