?
? !
1 photo
Woolworths Home and Contents Insurance

Woolworths Home and Contents Insurance

1.8 from 346 reviews · View Statistics

Reviews

  • Value for Money
    1.8 (148)
  • Transparency
    1.6 (126)
  • Customer Service
    1.6 (150)
  • Claim Resolution Time
    • <1 week (3)
    • 1-2 weeks (7)
    • 2-4 weeks (9)
    • 1-2 months (15)
    • 3+ months (44)
  • Claim ApprovedYes (42) · No (45)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Kate

Kate

  • 2 reviews

Would never go with them again

published

After having an assessor out to submit a report on damage to our roof and ceiling from recent storms that has left us with water literally leaking through every time it rains since and to have him say that we will be covered no problem.
Woolworths decided to deny our claim and their customer service has been an absolute joke to deal with to get any answers or to appeal.

Value for Money
Transparency
See all answers
1 comment
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
Swati A.

Swati A.South East Queensland, QLD

Worst customer service

published

If there was a 0 star would have chose that!
Excruciatingly long waiting periods to speak to someone regarding claims who have 0 empathy. Not able to respond with a solution. Always escalating problems. 5 months later no progress on claim

Value for Money
Transparency
See all answers
1 comment
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!

No one is home.......

published

So far have replied to 1 out of 15 e-mails, sorry actually they have replied to all of them but they were automated responses..... told us we had to move out and they would arrange accommodation but didn't bother to do it even with 6 weeks notices... poorest claims service I have ever encountered.

Value for Money
Transparency
See all answers
1 comment
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

Find out how Woolworths Home and Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all
Patch

PatchSydney, NSW

  • 8 reviews
  • 3 likes

Jacked prices by $80.

published

Had my policy for 12 months with no claims or changed circumstances. Renewal arrived with an $80 price hike. They are blaming the emergency insurance levy, However it is clearly a premium increase. Considering the economy is slow due to covid, I considered this a kick in the teeth by this billion dollar company. No doubt they will announce huge profits next year. Policy cancelled.

Value for Money
Transparency
See all answers
2 comments
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
Patch
Patch
Similar opinion? Write a review on ProductReview.com.au!
B H.

B H.South East Queensland, QLD

Contents Insurance is Terrible

published
Value for Money
Transparency
See all answers
1 comment
Woolworths Home and Contents Insurance
Edryl F.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

I would rate them 0 stars if I could

published

Never in my life have I received such appalling service. I lodged two separate claims in September 2020 and six months later it's still dragging on.

I've had to chase them up for information and updates every step of the way. The only time they got in contact with me was once to tell me a claim had been declined.

I lodged a complaint because of the terrible service, and even that was ignored.

Absolutely do not sign up. You will end up infuriated and wasting hours of your life on hold.

Value for Money
Transparency
See all answers
1 comment
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
Jay WA

Jay WAWestern Australia

Disgusting

published

20% increase in premium per year, which they try and squeeze through with your automatic renewal and how you don't notice.. Try and blame it on inflation and rising costs... Don't think any of their employees would have gotten a 20% Payrise... Guess someone needs to pay for the CEOs bonus for this financial year...

Value for Money
Transparency
See all answers
2 comments
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
Jay WA
Jay WA

No thanks, already spoke to some of your colleagues; nothing but weak excuses and nothing that can be done. Cancelled insurance and switched to RAC

Similar opinion? Write a review on ProductReview.com.au!
R.S.R

R.S.RPerth, WA

  • 6 reviews
  • 2 likes
  • Verified

Blown away by the service

published

Had Landlords insurance for sometime with Woolworths and belatedly realised my insurance cover included building insurance which was not required for the strata property. So contacted WW and they said their Landlords insurance had to have building insurance and so we agreed to cancel my policy and for me to get insurance elsewhere.. They then offered without me asking part refund on 3 past years superfluous building insurance cover. Did not expect this at all so blown away by their excellent service. Thank you Woolworths insurance.

Value for Money
Transparency
See all answers
1 comment
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance

Hi R.S.R, we are so pleased to hear you're okay and we were able to help you in a time of need. We'd like to take the time to thank you once again for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.

Similar opinion? Write a review on ProductReview.com.au!
Dissatisfied customer

Dissatisfied customerPerth, WA

  • 2 reviews
  • 3 likes

TERRIBLE communication, FALSE promises and no follow up!

published
Incentivised ReviewNo
Coverage TypeHome & Contents
See all answers
1 comment
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

Find out how Woolworths Home and Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all

Hassle free and amazing service

published

Taking out “potable” cover on my jewellery was the best thing I did and good value too. I highly recommend others to do the same. The only area which could be improved is that they keep the client informed instead of the client having to chase them up to find out the status of the claim. Otherwise, I have no complaints .
Thanks Woolworths Insurance for the great service.

Value for Money
Transparency
See all answers
1 comment
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
Singh

SinghGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Very bad communication with claims

published

1 month since I logged a claim no one bothered to call me I have called Woolworths twice every time they say call us next week poor service very disappointed

Value for Money
Transparency
See all answers
1 comment
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
SusieQ

SusieQSydney, NSW

  • 3 reviews
  • 2 likes

Incompetent staff and Company

published
Value for Money
Transparency
See all answers
1 comment
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!

Woolworths Insurance is uses Fraud

published

Even after you get a document stating your policy has been cancelled ( thank the LORD), it took over 2 weeks.... 8 months later they are still sending information about the policy.. they should not be selling insurance! Again disgraceful company!

Incentivised ReviewNo
Coverage TypeHome & Contents
See all answers
4 comments
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
Robert S.
Robert S.

This is a Robo message.. they are disgraceful, this is a warning to all.. do not use Woolworths insurance.

Woolworths Home and Contents Insurance
Mohammed B.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
buick1946

buick1946Perth, WA

  • 17 reviews
  • 11 likes

Do not risk Woolworths "junk" insurance.

published
Value for Money
Transparency
See all answers
1 comment
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
Jessta

JesstaPerth, WA

  • 35 reviews
  • 34 likes

25% Premium Increase - what a Joke.

published

Received my Contents Insurance Renewal - 25% Increase. No claims and no change of any details except they upped the amount of my contents by $3800. Their choice not mine. Rang to discuss and told "we don't price match" and as the 2 other quotes I had were $91 and $77 cheaper than my renewal simply told can not be done and so do I wish to cancel. 10% of groceries is a scam as they well and truly make it up in huge renewal increases. Interesting they can not match other quotes when both are underwritten by Hollard Insurance Group. Flybuys points much easier to earn in any case.

Value for Money
Transparency
See all answers
5 comments
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
Jessta
Jessta
Woolworths Home and Contents Insurance
Mohammed B.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

Find out how Woolworths Home and Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all
Sam V

Sam VSydney, NSW

  • 8 reviews
  • 16 likes

29% Premium Increase

published

Woolworths Home Insurance increased my renewal premium by 29% despite having no claims. When questioned why the big increase, I got no answer. They rely on customers not noticing the large premium increases because of Automatic Renewal.

Incentivised ReviewNo
Coverage TypeHome Only
See all answers
1 comment
Woolworths Home and Contents Insurance
Zoe H.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
Warren F.

Warren F.Hunter Region, NSW

  • 3 reviews
  • 2 likes

Hopeless and no communication for two months after putting claim in

published
Value for Money
Transparency
See all answers
1 comment
Woolworths Home and Contents Insurance
Zoe H.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
Coralie

CoralieSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Worst Insurance Policy I've Ever Had

published

Lengthy claims process, contradicting information from incompetent consultants on the phone. Ended up costing me big time to insure with them. About to contest outcome & expecting same as all these other terrible reviews

Value for Money
Transparency
See all answers
1 comment
Woolworths Home and Contents Insurance
Zoe H.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
PMC

PMCSouth East Queensland, QLD

  • 6 reviews
  • 6 likes

Woolworths Insurance automatically drew money from an expired credit card still waiting for monies to be returned!

published
Value for Money
Transparency
See all answers
3 comments
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
PMC
PMC
Woolworths Home and Contents Insurance
WW Customer ServiceWoolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
Robbie

RobbieGreater Melbourne (Outer), VIC

Highly incompetent in every aspect of a claim

published
Value for Money
Transparency
See all answers
1 comment
Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents Insurance
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 18

Questions & Answers

lll

lllasked

Hi. Are roof tiles covered by your insurance?
Thx

2 answers
Swati A.
Swati A.

Yes they are

lll
lll

Apparently only if a tree falls or hail.

Not water / rain I've just been told by assessor

Diana

Dianaasked

Are solar panels covered under Woolworths House and Content Insurance?

1 answer
Woolworths Home and Contents Insurance
Elisabeth L.Woolworths Home and Contents Insurance

Hi Diana, thank you for reaching out to us and we would like to apologise for the delay in response. Solar panels are covered under our policy cover, If they are installed on your home the value can be included in the overall Building Sum Insured amount. If you need any assistance please reach out to us through our Live Chat service on our website https://insurance.woolworths.com.au/ where one of our Customer Service Representatives are available via web chat from 8.30am - 7.30pm weekdays and 9.30am to 4.30pm on weekends.

Lutz

Lutzasked

How come no one is answering when I call about my insurance claim
Trying to call since last Wednesday every time I’m waiting for over an hour today I’ve been waiting for 2 hours and no one takes the call!!!!
This is absolutely unacceptable!!!
How do I get to talk to anyone???
HELP!!!!!!!!

3 answers

I had the same problem, finally spoke to a lovely girl her name is Anisy....was very helpful....I hope our issue will be resolved this week...

Jay P.
Jay P.

Hello All,

customers of this insurance company know how unprofessional and useless it is.
for those interested let us start a class action with ACCC

Woolworths Home and Contents Insurance
Customer Service RepWoolworths Home and Contents Insurance

Hey Lutz,
Thank you for getting in contact.
We are sorry for any inconvenience this process may have caused.
As you are probably aware with everything thats going on, our claims department is in high demand at the moment. The correct number to get in contact with the claims department is 1300 10 12 34 and follow the correct prompts that will take you through to the correct claims team.

See all Woolworths Home and Contents Insurance questions

Get an answer from our members and Woolworths Home and Contents Insurance representatives

Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Funeral, Home and Contents, Landlord, Life, Pet and Travel

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.