Woolworths Home and Contents Insurance

Our claim was refused after being told a few weeks ago that everything was fine, the roof will be repaired and the lounge room painted. They also told us that the roof was made water tight while they would send a roof plumber....waiting on the phone today for 2 hours and then being told by this person who didn't know what he was talking about that our claim was denied. This whole procedure was totally unprofessional.

I took out Woolworths Home INsurance 12 months ago and got the renewal notice at 25% increase??????? I live in a fire-free area well above the flood plain, CPI is about 1.8%, my pay increase is lucky to be the same and it's OK to bang 25% onto a premium (no claims)! Guess I'll vote with my feet. Isn't there a regulator to stop these rorts?

Called 7 times within the last 5 business days between their trading hours of 8am and 8pm.
Sat on hold between 30-50minutes each time before giving up.
There is on option to leave your contact details for a return call like there is with other insurance providers.
I will be now be cancelling my policy, if I ever get through as I am too busy to have wasted more than 4hours of my time sitting on hold with no resolution.
What awful, terrible service!

Would no longer waste my time after ringing on 3 occasions and not getting through but just left hanging on phone for 30 minutes. Gave up and looking elsewhere for company with service, just imagine how long it would take make claim No way Woolworths

I renewed my home and contents insurance in January and my premiums went up quite a lot so I was told if I renew I would be given 10,000 Woolworths points. I had to follow this up several times then got told they would need to replay the recording of this being promised. Don't take the customers word for it I'm not a liar and that's how they made me feel. I have cancelled and gone with another Insurer. Will never use Woolworths Insurance again!!

Insurance is good value and my claim was settled in just a few weeks. I will not be going anywhere.
Air conditioner stopped and after getting a quote it was fix. So happy.

House fire on Xmas day 2019 left with no alternative accommodation options and nothing except it's Xmas day sir please understand that this will be a longer than usual process.

Although there could be a lot more improvements such as the use of web chat and faster customer service times as well as better pricing, Woolworths insurance isn't too bad in comparison to the competition. Hopefully it will be improved.

Unlike other insurers, if you pay monthly with Woolworths insurance and choose to cancel your policy, you don't get a refund for that part month - it's in their T&Cs, FYI.

We had an accident in home and needed to make a claim only to discover that its to hard to get the claim done or get contact over the phone with woolworths insurance . Im very disappointed with the whole way they doing their job,they make promises they don't keep and it really feels they only want to collect money. There for i canceled the claim and the insurance with Woolworths, also i will not even think to go and do my weekly shopping at Woolworths supermarkt, i have a very bad experience with woolworths.

I didn't want to renew my home insurance with Woolworth. They taken out money from my credit card as auto renew. Calling several time to get my money back. Haven't got.

The site is so slow and timing out. I have been on competitor websites and got quotes so it is not a fault with my internet. If I have wasted 45minutes and still cannot get to the paying page, then how long and frustrating will it be if I need to claim!

Received my first quote and signed up 12 months ago. Just received my renewal for the new year with no claims made - premium increase of 25%. I will vote with my feet sending a Middle Finger Salute their way while taking my business elsewhere!

I would not reccomend on my recent experience as they first declined my claim with incorrect reasons that they said were outside policy. I challenged this as the reasons they provided in my opinion where their way of trying to get out of paying. I challenged and dispelled their reasons to finally get my claim approved by escalating via a complaint and then they tried it on by approving a smaller amount than what I should have been receiving. Again I challenged successfully and got twice as much as their initial offer.