Everyday Home and Contents Insurance

Heartless company. I rang to say my husband was in palliative care because he was dying and as I would be moving and the contents would be moved I asked to cancel the policy. As the policy was only in my husband's name they said I couldn't. Now looking at the bank account I found they have debited the premium. I have contacted the bank and I can dispute the transaction. I will also contact AFCA to tell them what was done.

Poor customer service and [Content Removed] – I have house Insurance with Woolworths and I needed to make a claim as my house had problems with the foundations. Repair costs were $22000. When I called Woolworths to ask if I was covered under my insurance they assured me I was so I went ahead… Read more

and did the work required. A month after completion I had not heard from them so I called only to be told they would not pay the claim because I couldn't tell them what caused the problems. Firstly they [Content Removed] about coverage then they obviously had a decision but it took me to call them for them to tell me. [Content Removed] and poor customer service from a multi billion dollar company who obviously will do anything to dodge their responsibilities. Never again and all my insurance is now with someone else. Steer clear of Woolworths at all costs.

My father cancelled his Home and Contents insurance due to moving into aged care and selling his home. We were told that the refund would be processed within 5-10 working days......34 working days later, he finally received it, with interest. They… Read more

are quick to take your money, but when it comes to refunding it, they take their time. Not good enough Woolworth Insurance.

Really easy to get a full quote with competitive pricing for my needs. I also like the benefits of discounts applied to a shop. I wish there was a multi policy discount for both contents and car insurance, instead of having to call up to potential get a discount for that, unlike other insurance companies. Show reply

After eight years of loyalty to my old insurer, I finally did a comparison and realised what I was missing. Switching my Home and Contents was a massive win—the premium is way more competitive, and the sign-up was a breeze. No "insurance jargon" or headaches, just clear wording that actually makes sense. It’s a relief to know exactly what I’m… Read more ·  1

paying for and what to expect if I ever need to claim. The real clincher is the monthly 10% Woolworths discount. In this climate, seeing that chunk come off a big grocery shop is a huge help and basically pays for a good portion of the policy itself. If you’ve been sitting with the same provider for years out of habit, do yourself a favour and switch. Between the better price and the savings at the checkout, it’s a total no-brainer.

I found Anele at customer service for everyday insurance to be very helpful when I needed to adjust my cover. I also appreciate the weather warnings I receive when storms are expected. Show reply

I have both home and car insurance with Everyday. It seems to be one of the cheapest providers. I have not made a claim so can’t comment on how they deal with these. Web site is average and digital assistant very little assistance. Long wait to speak to a human.

I have still not had my insurance reduced by 10 % which was mentioned when I signed up. Could someone get back to me on this please. Sure I can get 10% off my groceries but I do not spend $510 on a shop so I feel I am not getting a fair go here, I always pay on time I think this should be dealt with. Cost of living is through the roof, I need some support Gerrard Regards Jane Assauw

CLASS ACTION ALERT: We're still reeling from the devastating house fire in July that ripped through our lives, leaving us with nothing but ashes and memories. But the trauma didn't end there. Everyday Insurance's appalling handling of our claim has been a nightmare. They ignored our financial hardship application and cancelled our policy, causing… Read more

immense emotional distress, financial hardship, and stress.

Their breaches of the General Insurance Code of Practice and ASIC regulations are unacceptable. We're seeking substantial compensation for the harm they've caused. If you've had a similar experience with Everyday Insurance and want to join the class action, contact me directly on happyvinyl@outlook.com to discuss further. Let's hold Everyday Insurance accountable together!

Simple, digital-first insurance with room to grow. After managing my home insurance with Everyday Insurance for the past year, I’ve found them to be a solid choice for anyone who prioritizes simplicity and value over a 'high-touch' concierge experience. What I love: The Digital Experience: The online portal is arguably one of the best in the… Read more ·  1

market. It’s clean, intuitive, and—most importantly—it works. I can access my Certificate of Currency or update my details in seconds without needing to navigate through endless menus.

Pricing: You’re paying for a streamlined product, and the premiums reflect that. It’s competitive, and I appreciate that I’m not paying for features or services I don't use.

Transparency: The Product Disclosure Statement (PDS) is refreshingly clear. I didn't feel like I needed a law degree to understand what I was and wasn't covered for, which builds immediate trust.

Where it could be better:

Support Accessibility: While the self-service tools are great, the few times I’ve needed to speak to a human, the wait times were a bit frustrating. If they can bring that human support speed up to match their digital speed, it would be a perfect service.

App Features: The mobile experience is currently just a window into the website. I’d love to see more 'active' features, like a digital inventory tool or a faster way to initiate a claim via the camera.

The Verdict: If you are tech-savvy, organized, and prefer to manage your policy on your own terms, Everyday Insurance is an excellent, no-fuss option. It’s reliable, transparent, and gets the job done without any unnecessary friction. I’d happily recommend it to anyone looking for a modern, straightforward approach to home protection.

I have house and content and motor car insurance with Everday. I find them very competitive with prices and policy. The policies cover what I need and the disclosure is same as other companies. The online (phone) staff are very helpful, informative and friendly. Yes you have to wait but like all companies nowadays you have to wait for the right person as computer bots don’t work well. Show reply

I needed to change my card details due to my current card being compromised late last year. I had forgotten to change my card with Everyday Home and Contents Insurance. Once I realized I rang and had a great experience with Gordon on the phone. He promptly and efficiently sorted everything out for me and even went so far as to follow up and made sure my premium was taken out and my house covered. Thank you it was a pleasure to deal with Everyday. Show reply

So far my experience has been very good. The discounts on my groceries is an added bonus. Nobody wants to have to make a claim but ultimately that is always the final test of the product. However, over the last couple of years without a claim, I have been completely satisfied. UPDATE: I had tried previously to insure my Tesla Model 3 with… Read more ·  2

Everyday insurance but was told that they do not insure EVs. At the time I thought their decision was pretty ill informed with EVs popularity growing in numbers every year. I tried again this year and they said yes saving me money on my premium BUT in addition, they allowed me to select a better sum insured with the lower premium - WIN WIN. Very happy, thanks Rewards for catching up with the future of vehicle technology.

Easy to deal with and not much waiting ! Competitive and needed in the market to compete! I have recommended them to many in business! Give them a try very competitive easy to deal with and renew ! Show reply

Siphumzi was very helpful. I had sold my home and moved into a Retirement Village therefor no longer needed home insurance I had been paying $350 and had forgotten to cancel my home insurance to only contents therefor paying since Feb. 8 mths for nothing. I am now only insured for contents. Show reply

Hi Never in my life have I been refused contents insurance but apparently where I live in Kawana Rockhampton is now classed as unacceptable as I found out when I rang to get quote today. Never mind that they took my money when I paid Comprehensive car insurance in July . I asked what the issue was but she could not tell me just said it would not… Read more

allow her to initiate quote when she entered address - maybe it's the operator. Well guess what - have never made a claim for car and the only claim I made to any contents provider was to reimburse me for food loss 10 years ago with Cyclone Marcia in 2015. Continued getting quotes (WITHOUT ANY ISSUES) from 3 other providers. So guess who I won't be using next year for car insurance? Totally Unacceptable. Arlene Ps wish I could remove that 1 star

Speaking with their Customer Service about my Mums Contents Insurance they had no knowledge that we can’t answer questions about the building that my Mum lives in as an independent retirement village resident, we were questioned & had to supply answers that we don’t have. We then heard this person say “oh my God” and all this to a very recently widowed elderly Mother.

Very disappointed that our renewable policy had jumped by OVER 15% when considering none of us have had a wage rise or pension rise anywhere near that Plus cpi is at 3,2 % GET REAL AND STOP RIPPING PEOPLE OFF

The insurance is good value, it was easy to set up. I pay monthly for my premium which suits my budget. I love getting 10% off my shopping each month! A nice little sweetener. Show reply

After having a home contents claim rejected, we asked for a copy of our policy on 6 August. On 25 August they replied we have forwarded your request to a senior manager to see if it will be actioned!!!! As yet no policy forthcoming. I will never insure with this company again. Show details

STAY AWAY FROM THIS INSURER, FOR GOOD. I am dealing with them now through Everyday Insurance which is owned by Hollard. They have denied any repair work for last 1.5 years related to damage at my property due to a water leak. They appoint builders who find reasons NOT TO DO WORK and always comes up with excuses NOT TO DO IT. I then appointed an… Read more

independent builder, and they have confirmed there is NO REASON NOT TO DO THE REPAIR WORK. I have now claimed cash compensation and for that they never bothered to get back to me. I have lodged a complaint against Everyday Insurance/Hollard through AFCA. They have caused enormous damage to our mental health and caused excessive stress for last 1.5 years. ASIC should really ban these guys to operate. Recently they also have been sued by ASIC and it's a public news too: https://www.asic.gov.au/about-asic/news-centre/find-a-media-release/2025-releases/25-057mr-asic-sues-hollard-insurance-alleging-serious-claim-handling-failures/

I have found (when required) and I call the insurance consultant at Everyday Insurance, I get my query answered in a very quick, understandable and professional manner. Show reply

I had this insurance last year and they sent me a renewal notice a month before it's expiry but upon having a comparison with other insurer with exactly the same excess and cover, the Everyday insurance premium which is $3,101 is $1,000 more than other insurers so I decided to not renew my policy with them. Here's the worst part though and please… Read more

BEWARE Everyday renewed the policy which I didn't authorized and took money from my credit card which they had on my account. I called them straight away that I didn't authorized this renewal and they insisted that the policy is on auto renewal. THEN I was told that my money will take up to 10 business days to show up to my account.

Everyday Woolworths Home Insurance is Simply the best, I have used them over many years with multiple home & car insurance policies, They are very competitive (top value) & the customer service is Great, simple & stress free!!! John Kovacic ( Malabar/Maroubra) Show reply

The staff members were polite and knowledgeable however there is no room for a 300% increase in costs especially in this cost of living situation. We were forced to change AGAIN and will continue to as the insurance companies seem to have lost site of their customers in the face of profits. We have never made a claim EVER and receive no monetary offer just more more more. Thanks for nothing Woolworths Show details

Received my WW insurance renewal 20% price increases on both policies found reputable insurer to provide equivalent cover at no cost increase ……just time to move to mitigate what is an unreasonable price increase. Insurers are price gouging customers making record profits atm so just make sure you shop around……….you can always accept some… Read more

reasonable level of price increase to support cost increases but not outrageous increases we are seeing now from the insurance providers. Otherwise WW insurance has been a good provider over the years they just going to lose some loyal customers now ….oh well.

I found a new policy elsewhere and they would not refund the remainder of the policy i had paid for. i have never had an insurer do that. i think its pretty orderny