After having an assessor out to submit a report on damage to our roof and ceiling from recent storms that has left us with water literally leaking through every time it rains since and to have him say that we will be covered no problem.
Woolworths decided to deny our claim and their customer service has been an absolute joke to deal with to get any answers or to appeal.

If there was a 0 star would have chose that!
Excruciatingly long waiting periods to speak to someone regarding claims who have 0 empathy. Not able to respond with a solution. Always escalating problems. 5 months later no progress on claim

So far have replied to 1 out of 15 e-mails, sorry actually they have replied to all of them but they were automated responses..... told us we had to move out and they would arrange accommodation but didn't bother to do it even with 6 weeks notices... poorest claims service I have ever encountered.

Had my policy for 12 months with no claims or changed circumstances. Renewal arrived with an $80 price hike. They are blaming the emergency insurance levy, However it is clearly a premium increase. Considering the economy is slow due to covid, I considered this a kick in the teeth by this billion dollar company. No doubt they will announce huge profits next year. Policy cancelled.

We had a burst water pipe on 19/12/20 which flooded the ground floor of our two storey house. We have our contents insurance with Woolworths and home insurance with another provider (Budget Direct). Called the home insurer first who was positive, helpful & friendly and ordered a restoration team to attend on the same day. Called Woolworths (contents insurer) and was told that this was not a claimable event and they could not assist, so I asked to speak to someone else and after an hour had our claim details noted down.

Woolworths refused to se...

Never in my life have I received such appalling service. I lodged two separate claims in September 2020 and six months later it's still dragging on.

I've had to chase them up for information and updates every step of the way. The only time they got in contact with me was once to tell me a claim had been declined.

I lodged a complaint because of the terrible service, and even that was ignored.

Absolutely do not sign up. You will end up infuriated and wasting hours of your life on hold.

20% increase in premium per year, which they try and squeeze through with your automatic renewal and how you don't notice.. Try and blame it on inflation and rising costs... Don't think any of their employees would have gotten a 20% Payrise... Guess someone needs to pay for the CEOs bonus for this financial year...

Had Landlords insurance for sometime with Woolworths and belatedly realised my insurance cover included building insurance which was not required for the strata property. So contacted WW and they said their Landlords insurance had to have building insurance and so we agreed to cancel my policy and for me to get insurance elsewhere.. They then offered without me asking part refund on 3 past years superfluous building insurance cover. Did not expect this at all so blown away by their excellent service. Thank you Woolworths insurance.

I have been trying to have my claim assessed for 2 months with Woolworths insurance and have not had one single call back. I have called over 10 times and have been made to wait on hold for up to 2 hours. I initially called to see if my claim would be accepted under accidental damage to which I had two claims specialists confirm that this would be the case. I then received no further communicaton from Woolworths insurance, instead they contacted my jeweller to say the claim was refused despite the initial approvals. I have spoken to 5 different...

Taking out “potable” cover on my jewellery was the best thing I did and good value too. I highly recommend others to do the same. The only area which could be improved is that they keep the client informed instead of the client having to chase them up to find out the status of the claim. Otherwise, I have no complaints .
Thanks Woolworths Insurance for the great service.

1 month since I logged a claim no one bothered to call me I have called Woolworths twice every time they say call us next week poor service very disappointed

Policy was easy to set up and I rec'd a discount for signing up online and premium became one of the cheapest on the market (I am a pensioner, so this is important). After storms (including large hail stones) in Feb 2020, our roof leaked causing damage in Master bedroom to carpet, furniture, walls and to the roof itself. Placed a claim under house and contents policy and all was seemingly ok, but delays expected due to Covid19. Assessors came and went & supposedly reported back to their Office. After hearing nothing more for 2 months I phone...

Even after you get a document stating your policy has been cancelled ( thank the LORD), it took over 2 weeks.... 8 months later they are still sending information about the policy.. they should not be selling insurance! Again disgraceful company!

I consider this to be worse than "junk" insurance as getting involved with Woolworths can leave you without insurance and ruin your life. Woolworths declined cover After 3 minor claims in 5 years. I can no longer insure my house as I have had insurance declined.
The claims were for a valve on the hot water system that broke of when it got hooked by the hose when an elderly relative was doing some watering.
The next claim was a lost pair of designer reading glasses that were a listed mobile valuable.
The last claim was fusion on the garage doo...

Received my Contents Insurance Renewal - 25% Increase. No claims and no change of any details except they upped the amount of my contents by $3800. Their choice not mine. Rang to discuss and told "we don't price match" and as the 2 other quotes I had were $91 and $77 cheaper than my renewal simply told can not be done and so do I wish to cancel. 10% of groceries is a scam as they well and truly make it up in huge renewal increases. Interesting they can not match other quotes when both are underwritten by Hollard Insurance Group. Flybuys points much easier to earn in any case.

Woolworths Home Insurance increased my renewal premium by 29% despite having no claims. When questioned why the big increase, I got no answer. They rely on customers not noticing the large premium increases because of Automatic Renewal.

Hi, we had damage to our pool, lodged a claim, somehow my claim went under another person in melbourne, I'm Newcastle, didn't hear anything, then they told me oh we had a stuff up and breached my privacy and put this claim under another name for accidental damage.

This was a major failure of a pool wall, and they then try to tell me it was accidental, just get it replaced, their words not mine, my pool weighs 80 tons, can do this much damage"accidentally"., Pool wall and skimmer box falling away from concrete wall,18inches thick

Got a quote,...

Lengthy claims process, contradicting information from incompetent consultants on the phone. Ended up costing me big time to insure with them. About to contest outcome & expecting same as all these other terrible reviews

We took House Insurance with Woolworths for period ending November 2020.
In the contract it says - 'they will AUTOMATICALLY Debit you when it is due again'.
When we checked for prices, we found a better price, so DID NOT go with Woolworths. We contacted them to tell them this. They said the re-new may not go thru because of previous credit card being expired. Guess what? Cole's MasterCard allowed them to process it. Woolworths then wanted our new credit card details to refund the $1200+ . We said NO. If you can magic it out; your can magic it ...

-Claimed flooring due to water/storm damage
-claim was first taken by someone quite standoffish and rude
-the portal didn't show my policy or my claim. After 8 months of continually asking, they finally sorted this
-claim was unreasonably denied. I was told this over the phone by someone clearly eating their lunch and having no idea about my claim
-i fought this and got the denial overturned
-every step of the way required me to initiate contact and then follow up when no response was given
-Again, no response when I gave bank details for payme...