Woolworths Home and Contents Insurance

Do yourself a favour and stay away from them, unfortunately they will take your money and will find any reason not to process your claim.

I had their landlord and building insurance for several years and when the tennant left the property without paying rent and damaged the property they decided not to pay. Funny part is their customer service / claims tries to bully you and puts words in your mouth to attempt in nullifying your claim when you ring them so best to limit all communication in writing

Following an unfortunate incident, our claim was responded to quickly and within our expectations. It was effortless and offered complete transparency with the claim. Swift payment was also arranged. Highly recommended.

Worst experience ever. Even worse customer service. Still waiting for a call back and the report. Ceiling collapse due to strong wind considered 'wear and tear' (absolute nonsense) claim #956963. Total Rip off I DO NOT RECOMMEND.

Purchased 1-year home content insurance, and it covered up to mid-October 2019. I didnt renew the policy, when received email from them, because property was sold in September this year. When looking at back statements, I found this company is charging money directly from my account, even in November...

They were happy to sign me up and take my money.
This was for landlord insurance.
When I tried to make a claim, they came back with a ridiculous amount that was less than third of cost to get repairs done. In regards to lost rent, they said that despite the property having holes in walls in several rooms, it was still habitable, and therefore declined my claim.
Are you serious???
Customer service shocking.
I am disputing claim now, and told they have to get back to me within 45 days... What a joke
Never again woolworths. Stick to sell groceries, which you are half good at!!

My policy cost is extremely reasonable compared to other companies . All phone call was all I needed to sign up . I have had two claims both was done quickly and efficiently . I've been with them for three years and will continue with them for a long time.

They are underwritten by a mob called The Hollard group who are totally useless. It is a con where they take your money and then try and contact them if you have a claim, good luck. You get a generic email saying someone will contact you in 5 business days but as we have no Fridge that is a long time to wait. They say call us if you want but No one answers a phone ever there. The 24 hour insurance claim phone number doesn't work outside of business hours Monday to Friday The worst insurance company by a mile! You have been warned and don't be fooled by the cheaper quote because they will do nothing about your claim anytime soon. Stay away from WOOLWORTHS INSURANCE!!!

Business model is to sign you up with discount them dramatically increase premiums the following year. After 3 attempts I finally got someone to answer the phone and complained. I pointed out as a new client on their own website i could get a deal way cheaper than my renewal. Unfortunately they were not prepared to match price so I cancelled policy and simply took out a new one. Presumably will go through the same exercise next year. Completely brainless.....

Had only been with them for one year but not again. Trying to contact them has been impossible on the phone and via the online chat box. Now switching provider!

20 percent increase in premium in twelve months is rubbish.
What are Woolworths thinking apart from lining the pockets of the insurance company that uses them.
Bloody disgrace.
Woolworths insurance is no longer my insurer.
Gone elsewhere.
Cheers
Bazz

I took out a new policy with Woolworths insurance as the premiums are higher with AAMI and CGU.
Soon after I had 2 claims at the same time, its unfortunate but can happen. They straightaway sent an assessor, then I was booked for a phone call by Danielle, the questions she asked for 1 hour, after that I was sent forms to fill as I had previous claims dating back 7 years
I never had this type of treatment with any insurers other than QBE. As we have multiple homes and cars , we had different insurers.
Please don't go to Woolworths, Hollard or any of their brand.
AAMI and CGU are very good even if the premiums are higher

The initial policy went well after that renewal came with high numbers and shocked. Customer service response was inadequate. Generating a new policy is cheaper than the renewal policy. I cancelled the policy and now thought to create a new policy or move elsewhere.