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Woolworths Home and Contents Insurance

Woolworths Home and Contents Insurance

1.6 from 439 reviews · View Statistics
See the Best Home and Contents Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Woolworths Home and Contents Insurance

Reviews

  • Value for Money
    1.6 (225)
  • Transparency
    1.4 (197)
  • Customer Service
    1.4 (224)
  • Claim Resolution Time
    • <1 week (3)
    • 1-2 weeks (7)
    • 2-4 weeks (11)
    • 1-2 months (25)
    • 3+ months (74)
  • Claim ApprovedYes (56) · No (73)
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Adam
AdamSydney, NSW
  • 2 reviews

Worst Customer Service!

published

You will be put on hold for hours (currently on the phone waiting for 1.5hrs). There’s no option to cancel online. do yourself a favor and Stay away at all cost.

Incentivised Review No
Coverage TypeHome Only
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
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Jochen
JochenSydney, NSW

Absolutely shocking, avoid at all costs

published
Value for Money
1/5
Transparency
1/5
Woolworths Home and Contents Insurance
Ahmed E.Woolworths Home and Contents InsuranceSend a private message
Jochen
Jochen
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Terrible claims experience

published

Have been trying to sort out a straight forward home and contents claim with them for over 3 months.
Keep getting shifting between them and AG Grant who are doing the assessment.
They never give me any details on the status of my claim, no does their online portal. I've taken to calling every 2 days to try and sort this out and each time am on hold for at least 2 hours.
They've breached the code of practice (I.e communicating with claimant every 20 business days) once I realised this, that when I started proactively contacting them.
Would recommend going elsewhere based on my experience.

Value for Money
1/5
Transparency
1/5
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Sarah A.
Sarah A.South East Queensland, QLD

Worst, incompetent company you will ever deal with

published
Value for Money
1/5
Transparency
1/5
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!
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Do not honour claims

published

We had a genuine earthquake claim, it took a couple of months to get the assessor and architect to value the damage. Then we had to wait another couple of months for the report. After all that, they came up with some ridiculous excuse of why it wasn't earthquake damage. It is so unfair after paying all those premiums, and we have to fork out more money to do the repairs. It's wrong, but they get away with it.

Value for Money
1/5
Transparency
1/5
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
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Manoj
ManojGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Just horrible!

published
Value for Money
1/5
Transparency
1/5
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Adam
AdamSydney, NSW
  • 2 reviews

Terrible service!.

published

Attempted to cancel my home insurance from renewing a couple days prior, however they chose to still process and email me after and stated it will take 5-10 days to have my money issues back.

policy HOM111979262

Value for Money
1/5
Transparency
1/5
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!

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Pain
PainVictoria
  • 8 reviews
  • 4 likes

Worst choice

published

Every call wait time 1-2 hours. No empathy. They involve suppliers and they pass it to each other every time I called. No process to follow to help customers. Trying to get temporary accommodation after the incident, 5 days so far and no help provided. Terrible situation with kids. I really wondering why this entity exists?

Value for Money
1/5
Transparency
1/5
Woolworths Home and Contents Insurance
Jason E.Woolworths Home and Contents InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Dreadful

published
Value for Money
1/5
Transparency
1/5
Woolworths Home and Contents Insurance
Jason E.Woolworths Home and Contents InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

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DME
DMESouth East Queensland, QLD
  • 7 reviews
  • 5 likes
  • Verified

Poor claim experience

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!

Don’t bother

published
Value for Money
1/5
Transparency
1/5
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Simon T.
Simon T.South East Queensland, QLD
  • 2 reviews

May as well be uninsured as no one answers the phone!

published
Value for Money
1/5
Transparency
1/5
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
Simon T.
Simon T.
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

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Marie
Marie
  • 2 reviews

Disgusting customer service

published

Have been trying to call for 2 weeks to cancel my policy, waited on the phone for 3 hours before I had to hang up, another time requested a call back and was called back within 30 minutes and then put on hold for over 2 hours before I had to hang up again! Tried numerous times over 2 weeks and nothing.
Funny how i rang for a quote for a new property I have just purchased and surprise my call was answered within 10 minutes! Seems they are happy
To answer when there is money involved for them, would never insure with this company ever again.

Incentivised Review No
Coverage TypeHome & Contents
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!
K Lee
K LeeGreater Melbourne (Outer), VIC
  • 6 reviews
  • 1 like

Worst company to deal with

published

You will be put on hold for hours. There’s no option to cancel online. Stay away at all cost. There are plenty of other options in the market. Very disappointing.

Incentivised Review No
Coverage TypeHome Only
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Would give negative 10 stars if I could. Useless company

published

Absolutely disgusting customer service and non existent communication by Woolies. Took months for repairs to begin on our house and it's been nearly 1 month later and nobody has replied to my emails regarding a reimbursement. I have been in hold to them for over 10 hours in total just for one claim .

Value for Money
1/5
Transparency
1/5
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Tony R.
Tony R.asked

I want 1 month cover on policy no HOM109593934

1 answer
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
Ranger
Rangerasked

Are damage to solar panel covered by home insurance? I can see the answer is YES from the comments but I could not find the clause on the PDS. Could Woolworth insurance representative please advise

1 answer
Woolworths Home and Contents Insurance
NickWoolworths Home and Contents InsuranceSend a private message
lll
lllasked

Hi. Are roof tiles covered by your insurance?
Thx

6 answers
Swati A.
Swati A.

Yes they are

lll
lll

Apparently only if a tree falls or hail.

Not water / rain I've just been told by assessor

Woolworths Home and Contents Insurance
Amanda P.Woolworths Home and Contents InsuranceSend a private message

Hi III, yes roof tiles are covered by our insurance.

See all Woolworths Home and Contents Insurance questions

Get an answer from our members and Woolworths Home and Contents Insurance representatives

Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Funeral, Home and Contents, Landlord, Life, Pet and Travel
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