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Have recently renewed house and contents insurance with Woolworths. After 3 phone calls I think my partner is now finally on the policy. Changed it from yearly deductions to monthly but the full yearly lump some was deducted. On hold for 1 hour still no one has answered
Doubled premium, ignored cancellation
After reading reviews looks like my experience with Woolworths insurance is nothing unusual. My home insurance premium doubled in four years even though I never made a claim, and when I cancelled my policy online, confirmed, I still got billed for the next month. I did a chat session, and behold they have no records of my cancellation. So I have to now contact the customer service and who knows how long this will go on for. In the meantime I have taken out another policy with an another insurer who could insure me for half the price. My policy...number is HOM1028119154. I have wasted plenty of my time already including this review. Woolworths insurance YOU contact me on my registered email address. I will update my review weekly on the progress.
Worst Insurance Company/Service
One Star is being too generous. I experienced Storm Damage (fence came down) Shade Sail (Professionally installed, in good condition prior to the storm) was ripped, pool cover blown away. They are offering me $160.00 towards the repairs. It's a joke. This has been going on since late May. It took over a month to respond to emails or not at all. I had to find invoices of the install to prove it was done by a professional company, which I did finally manage to email them copies. Phoning them means a 10min+ wait time, then they offer to call back. Still waiting. I've asked them to refund my last renewal and will go with my original insurer. Changing to Woolworths Insurance was the biggest mistake.
- Verified customer
Beware The Autorenew
So it turns out that Woolworths Insurance have the scummy practice of signing you up for auto renew and it's on you to cancel it. I didn't know it was on, took a brief look at the price they were offering in my renewal statement and then went elsewhere.
Going through my bank statements I realised they charged me despite me not wanting their service.
Now they will refund me, but they are charging me $30 for the privilege of having to spend over an hour of my time on hold trying to get them to cancel the unwanted policy and then refund me, and ...the same again when they tried to refund to a card that doesn't exist after I gave them bank details and I told them not to put it on the card. I can't comment on their actual insurance as I thankfully never had to use it.
- Verified customer
BEWARE - Unethical & Unsubstantiated Premium increases!
In over 30 years I have never made an insurance claim. The area has low crime, is secure and at no risk of floods or fire. Woolworths tried to increase my annual premium by $486.70 or 24.7%.
Woolworths prey on citizens being too busy to check the increase. BEWARE. This is unethical & unsubstantiated.
Worst insurance policy
They charge way too much premium and the worst part is they renew your policy without your consent and without you giving them direct debit option. They charge from your card when the premium is due. They sent an email and a text of your policy falling due like any other insurer but they charge automatically from your card which no other insurer does. They don’t send an email about policy being renewed. To me this is cheating. Make sure to cancel the policy if you have one with them before it falls due
ripped me off
I had Woolworths car and home insurance over a few years now. The first time I had to claim for it after the severe storms Woolworths insurance kept dragging. After 3 months they sent their assessors. I had fixed the issue by then. It was a leak in the roof. The assessors said that there was a PRE-EXISTING condition, which was about not there at all. They tried to contact me everyday after their quote to get this fixed. #Ripped #Woolworths Insurance # exetremely unhappy customer
I will give one star as i cannot give 0
Customer service is TERRIBLE they do not care about their customers only the money they can make. Was on hold for 30+ minutes at least 3 times only to be told they will not even consider looking at renewal policy price and that if i received a cheaper quote somewhere else to just change, however it will take at least 5 days to refund me my money as that is their process even though they can take the money straight away.
- Verified customer
I have had to engage the help of the Ombudsman as the insurance company (Under The Hollard Insurance Company) sent out a builder to assess damage and not an insurance assessor, therefore things that were damaged weren't listed because "that should be ok", well it wasn't 'ok'. Contents that were damaged wasn't listed or I was told "you can get that fixed"....Sorry but I pay insurance AND an excess for you to fix my Home and Contents. Will be leaving as soon as this all gets resolved......if they ever pull their finger out!!
Don't try to get a refund. They make it extremely difficult
I had contents insurance with them and when I moved house I contacted them. They won't take the new lease as proof that I have moved. Apparently they don't like to pay for damage to mobile phones or computers when they are in your house either. Steer clear of them.
No premium notice for Direct debit
Requested to speak to a supervisor several times and was refused regarding lack of notice for direct debit due. I happened upon our renewal completely on accident while looking for car insurance, then thought we have not received our notice for HOI yet. It was to be DD in 4 days and increased as well with no notice! Was given the standard pitch answers about mail delays (covid has been in effect for 6 months, billion dollar company should plan ahead) Don't send confirmation or notice emails and don't have outgoing line to ring home phones, but we will send them if we cancel your policy. But what fired me up was a flat refusal to let me speak to someone in charge! It was only after I got upset that they gave us an extension.
Quite simply, don’t do it...
In over 20 years I’d never had to make a claim. Decided to switch to Woolworths insurance as they were much cheaper than the alternate providers and it proved to be the biggest mistake. Made my first claim in Feb due to storm damage. So called fixed over 6 months later by visibly unqualified trades. Work was left in an unreasonable state and had to come out again to fix. Another mess and further damage was left and now refuse to have them back in my home. Will cost me more now to get qualified trades to fix their incapable work. Need to wait o...ver an hour each time to actually get through to someone. There is no contact made by them about the claim unless you call them. I’m not one to normally write bad reviews, however if it saves even one person going through what I have, it’s worth it...
Very long wait times to speak to Anyone!
I have time to write this as it is now over 65 mins and still no attention to my call. Recently I have had the unfortunate necessity to need to contact Woolworths insurance. EVERY time it has taken over 30min before my call is answered and twice now I have had to be transferred as that person is not trained in that area even though I called number as advised on the top of my policy.
Money Hungry, NO CUSTOMER SERVICE
Trying to change my address after moving house. Was on hold for 19 minutes before I hung up and now waited 22 minutes for someone to attend online chat, I was then told it could be done on chat but would take 45 minutes or I would have to call back!!! So it’s bye bye useless Woolworthless Insurance
Months later 10% discount still not working
Woolies insurance offer 10% off your groceries once a month, every month .. it's meant to be a perk for having your insurance with them HOWEVER for months now the code they send me never works for online shopping despite several phone calls
Like many people due to covid I have been doing my larger shops online but constantly have to chase for my discount....this has been going on since MAY and is apparently its a wide spread issue that they're well aware of but have yet to fix! Their solution? Until they fix its basically up to me to chase ...it up every month (sometimes more than once if they get it wrong like last time.) Maybe their hoping people won't bother and just give up. Even when I ring rather than getting the promised discount which is money in my pocket to spend where I want, instead I receive an email voucher which can only be spent in Woolies. This was ok when I thought maybe a month or two but surely they have a huge tech team who can fix such a basic issue as a discount code!! I'm annoyed that I now have to ring and claim last months discount...AGAIN! how many more months is this going to go on? I'm no longer happy receiving vouchers I want my discount back as a refund!!!
- Verified customer
Don’t be fooled by their initial cheap premiums
My mother‘s home was hit hard by wind storms early February of this year. Her boundary fence was knocked down by the high winds. We made a claim on Feb 25th. An assessment was made a week later. And she was told that they would be in touch soon. With the initial lockdowns from the pandemics, we heard nothing back. I contacted by email on June 19 and received an email saying they would be in touch within 8 business days. I finally rang this afternoon September 4th 2020 only to wait on hold for 30 mins and to be told to wait again for another 15...mins on hold while the customer service rep looked into it. He got back to say unfortunately the claim was rejected because the fence was not new and would have eventually collapsed?????. And when questioned why it took 7 months to even notify us of this decision, the answer was sorry???? And coincidently the renewal is about a week away. Wake up to this scam of an insurance company. Cheap premiums to lure hard working people in , huge increases the following year ( you need to cancel your policy and redo a new quote online to receive a premium close to the original) and god help you if you need to make a claim! They will use any excuse to weasel out of any claim. And then don’t bother to even contact you for 7 whole months unless chased up to tell you sorry the claim was rejected. Final curtain for this mob!!!! Don’t even think about dropping coin into this poor excuse of an organisation. Never ever again!!!!
They don't allow you to cancel your direct debit
They don't allow the cardholder to cancel their direct debit. Only the policyholder can cancel the cardholder's direct debit. Too bad if the policyholder & cardholder no longer talk. All the terms & conditions are sent to the policyholder & nothing is sent to the cardholder. You think you are giving authorisation for a 'once only' deduction, but not so. Woolworths will keep deducting monies from the Cardholder even when they have been instructed to stop deducting (by the cardholder). They give the policyholder control over the Cardhold...er's money. The cardholder also doesn't receive notification that their card will be debited when policy is due for renewal. Unethical money grab from Woolworths. Legally it is not right. You either need to cancel your card or if they have already automatically debited your card, you need to go to your bank to state that the terms/conditions & renewal notice was not sent to you, it was only sent to the policyholder...& that the 1st yearly payment was made over the phone as a 'once only' deduction. If this doesn't work, contact your member of parliament.
I'd highly recommend Woolworths Insurance as they covered all contents impacted in my claim and my claim was looked into promptly and repairs performed on time.
They were quite accomodative during Covid19 pandemic and mine was completed in a month.
Insured my iPhone it’s clearly on page 7. I have been with this company for five years first time I’ve made a claim and was told my phone isn’t for accidental breakage make sure you dont Get the standard cover, I was told over the phone it would be insured. $1,600 down the drain!Totally scammed
Woolworths Beware: This is definitely Fraudulent activity by a big player - be careful!
1st premium Was cheap (Online) then ramps by 50% next yr without any reason- automatically as well..Then spent equivalent of 4hrs trying, to contact by phone- 1hr 30mins was the longest in one try, then cut off..I have sent emails - with Robo reply’s asking to ring the 1300 number..Next step ombudsman.
Questions & Answers
How come no one is answering when I call about my insurance claim
Trying to call since last Wednesday every time I’m waiting for over an hour today I’ve been waiting for 2 hours and no one takes the call!!!!
This is absolutely unacceptable!!!
How do I get to talk to anyone???
I had the same problem, finally spoke to a lovely girl her name is Anisy....was very helpful....I hope our issue will be resolved this week...
customers of this insurance company know how unprofessional and useless it is.
for those interested let us start a class action with ACCC
Customer Service RepWoolworths Home and Contents Insurance
Thank you for getting in contact.
We are sorry for any inconvenience this process may have caused.
As you are probably aware with everything thats going on, our claims department is in high demand at the moment. The correct number to get in contact with the claims department is 1300 10 12 34 and follow the correct prompts that will take you through to the correct claims team.
just got text home ins policy hom105892856 what is this for been waiting on phone for 30 minutes
Ryan A.Woolworths Home and Contents Insurance
Hey John, thank you for your question and we do apologize for the delay in getting back to you. Unfortunately we are not able to discuss personal policy details here so please contact our friendly customer service team via the phone at 1300 10 1234 or via live web chat through our website.
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