Woolworths Online store

I state I order organic strawberries and for the second time they send me the cheaper non organic ones instead. I ordered 12 x $5.50 organic strawberry packets. They gave me 12 x $2.50 non organic ones instead. I demand they refund and they say use a link to an AI assistant which tells me to return it to their store which is 30km away to get a… Read more

refund. I order on line as I can't walk.

I clearly state if items not in stock do NOT replace but they always ignore me. They used to just refund me when I message them on Facebook but now they want me to go to the store where its sent out which is many suburbs away from where I am.

I asked them to send out what I ordered and I can give them what came but no I have to drive out there and wait in line to replace but can't walk due to a foot injury where I now need an operation but they don't seem to care about that the bastards that they are.

I will post my tax invoice and what they sent me as proof. I will never buy from them again. They just scam artists.

Placed online order via the woollies app on 13 September expiry date 14 September. I would say tomorrow it may have mould on it.

Very disappointed that this quality was selected and sent, how is this even still on the shelf and placed in our order, this goes beyond just a refund.

Very dosy. I will never order the stuffs again where I have to pay things per item. I orders sweet potato which was per ea and I orders cauliflower which was per ea and both were sent the smallest ones and this has happen many times so thought will complain about it .

Hey Woolworths, I was just doing an online order,I went to order organic free range eggs and the notice came up. DUE TO GOVERNMENT BIO-SECURITY REQUIREMENTS SOME FREE RANGE EGGS AND POULTRY ARE BEING TEMPORARY SOURCED FROM BIRDS HOUSED INDOORS. being sourced from birds indoors can be taken two ways…are they caged?…are they rammed into a shed… Read more

with the freedom to roam two steps without knocking each other over.

Is the government bring back bird flu?..because that would cause quite the dilemma as I still have my hanta virus decorations up. I live near a chicken processing plant and they have not stopped running 24/7..

You expect people to pay your exorbitant prices believing they are getting free range organic when they could simply be from a caged chook..That’s a chance my digestive system can not afford to take.

I can’t believe I paid $16.00 for two of this product, Getting home heating up this chicken curry nearly burnt myself trying to peel back the plastic seal needed scissors to cut the rest off. The finally putting ice on my burn & cutting the film off sat down to at lease enjoy the meal to BLOODY FIND TJERE ARE TWO TINY PIECES OF CHICKEN, in the… Read more

whole meal the other half being rice, this is out right theft based on the package supplied in photos. Why ? Woolies would you want to cheat & lie to valued customers based on the actual product and non match to the front packaging.. SERIOUSLY WOOLIES ! Is it worth it.. Bring it on Coles.. DO NOT BUY THIS PRODUCT if you expect to get the same as the cover.

Out date produce as this is my second ketting otgers slide until you add it up now im giing to do for every item i get thats not foid you can eat your not allowed a refund unless you can upload a image yet it wont let u

I object strongly to having to pay for paper bags whilst Woolies continues to hand out plastic toys

This is only my second online direct to boot Woolworths order I’ve ever done. First one wasn’t too bad so I thought I’d give it another go at the same store, Innaloo. Order was processed online last night, full payment deducted from my account. I get an email 30 min before I’m due to leave work this afternoon to collect the order. Oh dear, there… Read more

is no dinner for you tonight and you have to wait 5 business days for a refund. To top it all, two of the frozen items I was told were in the order were in fact not in the parcels delivered to my boot. The sour taste in my mouth has come with being charged $2 for paper bags when I only received 3. That will be the last time I allow you to shop on my behalf Woolworths!!!

Terrible and zero support for Everyday Market Order. The delivery person rang our doorbell and we open the door within 5 seconds. The guy isn't there and our delivery isn't there either. But someone they marked our delivery as "delivered". Message their live chat and they said they can't help, and we need to call in. There is no refund button… Read more

function for us to select refund. The process is troublesome and we suspect they won't refund us! This is a scam!

Voltx S2200 Pro power station Buyer beware; The power station fans are very noisy. When the AC inverter is on there is also a very high pitch squeel, alongside the loud fan. I thought it was just an AC thing, but when I was charging via DC (at only 100W), the fan still came on and is like a vacuum running. Totally understandable for the fan to… Read more

run when inverter is running, or when it's being charged by AC, but I can't understand why it's necessary at very low charge watts?

Update: contacted by Voltx, and apparently the noise is normal. We are going to try to work something out in the van - put in a hatch with some sound proofing or something. If the noise was advertised I would have spent a bit more and bought a different brand. Unfortunately, when I purchased there weren't any reviews - however they are starting to pop up now.

If noise isn't an issue for you, then it's worth the buy..

**Interesting update... My 2 star review appears to have been 'removed/hidden' from the outbax website. I won't be purchasing any more Voltx products (this is my third product), as a company that seem to hide any negative reviews on their products sadly can't be trusted.

I purchased an oil heater through Everyday Market (Woolworths), but unfortunately the unit arrived damaged with visible oil leakage and dents straight out of the box. The packaging didn’t seem sufficient to protect the product, which was disappointing. Because of the condition, I didn’t feel comfortable using it at all and requested a refund… Read more

rather than a replacement.

On the positive side, the customer service process was smooth and professional. Once I provided photos and details, the issue was handled fairly quickly and a full refund was issued without needing to return the item, which I appreciated.

However, one downside is that I was left to organise disposal of a damaged oil-filled heater myself, which isn’t the most convenient, especially given it arrived faulty.

Very terrible online service especially when on audit the store purposely still ignores instructions gives old food purposely under weighs which is fraudulent even when paying for chicken and if under the price you paid, they will not reimburse you. Nothing is fresh all vegetables that come to me is old and withered and yuck. Fruit the same either… Read more

old or unripe or both. Online team has refused my refund. I had to go through Olive therefore they have now suspended my account indefinitely. I am now thinking of taking them to court for a fraud annd they are breaching in food regulations violations when it leaves their store must be an acceptable quality by the time it arrives to you, and for quality of service of goods is not as described which will be going to through the ACCC and maybe a consumer lawyer.

Can’t call yourself a fresh food people if you’re not giving people fresh food that’s false advertising!!!

Online team manager should be fired!! It’s funny it’s the same person that everyone has had enough of starting with the letter “R” should be renamed as Karen!

Another day, another ripoff by the supermarket cartels. This time I see some toys advertised which are cool 80/90s retro toys. I go on to order it and it comes up "no available to post to your address". Strange because I haven't even entered my address yet. I check a few others and it's all the same. If they can't be sent to anywhere in Australia then how are they advertising in Australia. Just another classic bait advertising con.

No delivery times available for the next week AGAIN. one way to ensure you do not have to give people any benefit from their monthly fee I suppose. I have tried all different times of day. 4.48 am now because I thought I might find one at the end of the week if I waa up early enough but nope. Very bad form

When I bought those cookies, I was about to eat one and I saw a small pice of glove which was left in and under the shevies it is very disgusting.

Direct to boot and online hasn't saved me time yet – Direct to boot was a great idea during the peak of the Covid pandemic. These days we still have Covid and RSV and all that Flu in the air. We are glad that direct to boot is still around and we decided to use it because it just makes receiving our… Read more

online delivery easier and it is free.

The question about if it really saves time over going into store is difficult to calculate, because we are still driving to the same shop and before going there to pick it up we had to navigate around the pop up ads and slow loading images that constantly shift hot button areas on the phone screen. We keep wasting time backing out to find the option we wanted. Every selection becomes a redo. When we get to the final steps there is always one more pop up that gets in the way of paying. We have given up at the payment steps just because we couldn't bypass the extra prompts and ran out of time. I am here to ask about one of those extra prompts that block us from paying and getting out of the shopping app. This is about SUBSTITUTION when items are out of stock/Unavailable. The personal shopper must make a decision about selecting a substitute. It seems logical to me, a like for like product. Helgas Sourdough White bread could be substituted with Abbotts Sourdough White bread. Personal shopper selects Helgas Wholemeal bread... Woolworths Lactose Free full cream UHT milk could be substituted with Pauls or Liddels Lactose Free full cream UHT milk. Personal shopper substitutes Woolworths Lactose Free LITE UHT milk.... the watered down version. yuk. I complained and the next time I picked up my direct to boot order, the milk was out of stock.... So I went into the store and found plenty of Pauls and Liddels UHT milk on the shelf. The personal shopper just didn't substitute it.

I complained again and was told that I have the option to add a note to the personal shopper for each item. So I have meticulously added notes which are instructions to the personal shopper.

I have invested time into the Woolies online shopping and direct to boot and saved my options. I am advised that if I put the extra effort in now, I will save lots of time shopping at Woolies by using Online and direct to boot.

The first annoying feature of online and direct to boot shopping is that it actually costs me 10% more because I am not permitted to use my 10% off rewards bonus discount at checkout.

Today, Woolies had a problem, caused by bad weather, maybe a blackout or IT issue. Just bad luck, but I should have been in and out before the storm, the delays meant I got drenched getting in and out of the car.

I checked my order update and a couple of items were out of stock. While waiting for the order to be brought out, I checked the stock of the items that I listed as suitable substitutes. They appear to be available in store. After collecting my direct to boot order, I parked and shook my clothes from the rain. I went into the store and checked the shelves. I grabbed the items for substitute and paid for them. I did what should have been done by the personal shopper.

Picking up my direct to boot order became one and a half hours because of Woolies delays plus my extra trip into the store to buy the missing items that the personal shopper chose to ignore on my order.

I also put time into placing my order using the Woolies online website, which can be time consuming when it is loading and reformatting the phone screen.