Reviewer Photos & Videos
- Online store
- Verified customer
This is possibly the worst shopping experience, I’ve ever had..
wanted to have all the Christmas baking ingredients delivered to my home. Charged for the lot - delivered half. Untrustworthy. Over to coles.
Don't Bother, your order will not arrive
Placed a Delivery Now order today (29th Dec), for the order to be delivered with 2 hours of the time of order being placed.
1st chase up with customer service had the order as being dispatched but were experiencing delays because of lack of driver.
Fast Forward to 2.5 hours later, order still not arrived. 2nd chase up with customer service had the order has being cancelled by the courier company, and no notification of the cancellation of the order.
If you want your order to arrive at the ETA given, don't use Woolies Online or Home Delivery. You most probably won't see your order or know it's been cancelled.
Running hours late
The last two times I’ve had a Woolworths home delivery, they’ve been running hours later than the time I have booked. It is becoming quite tedious. Perhaps I’ll switch to Coles.
loyal customer of 10 years moving to Coles
Ordered usual $180 order - half of it not delivered, but I can't give the line items to report it via the chatbot as no receipt was delivered. My daughter tried to get the driver to stop and slow down and asked for the rest of the groceries but he raced away. Feeling so angry about this. Ringing the help line - first thing I'm told is there is a 32-39 min wait time - Woolworths this is not acceptable!!!!!!! Philippa Hardy
Fruit rip off, excessive bagging
They are charging per item for certain fruit, for the past month my apples have been the tiniest things. When I shop at the store they pack them at, the apples are normal size. Also excessive bagging, totally unnecessary!
Service has really gone downhill
This service used to be great, now:
- many items missing in many deliveries,
-items over packed in bags which break on delivery, smashing containers.
-20 minute wait to speak with a customer service representative to get money back for missing items.
-Fresh or free, don't receive any free codes anymore. Heavy food packed on top of fragile food mashing it into pulp
-If they deliver the wrong item you have to take it back to the store that packed it not your nearest store, this could be nearly 60 kms away!
Try Coles instead!
Twice had my groceries delivered to the wrong address, groceries are rarely delivered within the allotted timeframe/window. I have been a loyal customer for many years, now I am done with Woolworths. It is now 11.00pm, still waiting for my order that was supposed to be delivered between 5 and 8pm. I will see if Coles can do better.
Very awkward user experience
First time ever with this
It works but
The searches need more work, for instance if you type ketchup it only brings up Heinz but masters tomato sauce is actually ketchup really
The checkout lets you get all the way to the end, THEN tells you there are items out of stock. Why on earth not interface to stock to check what’s available
There is no way that they don’t have some of these products I couldn’t get in the warehouse , I don’t think the stock check software works properly
When you go back to buy things to replace the things they say are n...
Thank you Woolworths to make the quarantine suck even more!
I´m in quarantine, locked in a hotel. I received incomplete delivery. Missing items were refunded but not replaced which is a problem for someone who can´t go out. Especially when one of the missing items was bread. I can order these items again but need to spent at least $50 to receive another delivery. Helpdesk offered $10 voucher. Still need to spent $40. In other words I need to order at least 88 bread rolls. Ha! No more Woolworths.
Every order there is nearly something missing
Literally Ive lost quite a bit of money from woolworths online delivery because you're in such a hurry and don't realise you didn't receive everything. I understand not every company is perfect but when it happens more than a fair few times, then it's unacceptable...
Ive ordered around 10 deliveries and would say that nearly half of those deliveries had missing items or bags swapped from another order
And funny enough they were reasonably expensive items... The webpage keeps crashing, so its hard to see invoice...The app isn't helpful when it...comes to seeking help... I'm sick of calling and trying to get refunds... The only good thing is they will refund you your money but its just not worth it anymore. I'm over it... After this delivery I won't be using them again
Loyal online customer for many years
Recently multiple missing or damaged items
Deliveries always late and well outside agree delivery window
Driver twice asleep at gate as had to take break
Over half an hour on hold after trying for a week to get the missing items resolved through the chatbot Olive
I had no issues until recently. Terrible - they need to update their distribution channel model
Until three weeks ago, the only complaint I would have had was the produce was not fresh and best before dates of most products were the next day.
However, 2-3 weeks ago, the delivered my groceries to the wrong place during a storm. We had never had an issue with the delivery place before this. Everything was destroyed as the bags were full of water.
Then today, we ordered and an email was sent to us stating that there was an electric outage and my delivery would not come tomorrow.
I told customer services and they said we will try and fit you in to a delivery window tomorrow night.
I am sorry but technical issues are on Woolwoths and not the Public.
Groceries saying delivered but haven't?? Will never use this service again
Told mum to use online because it is is meant to be great. But unfortunately 2.5 hours later no food. Had to call 13 Cabs in Melbourne to have to find out that the delivery driver hadn't even collected even though mum received a text message to say that it had been delivered!! What the?? Woolworths couldn't give me a straight answer. Pathetic. Absolutely shocking and they don't care!!! We will never do online again. Going to check out what Coles is doing...
I’ve made 2 online deliveries in Wynyard Tas, first one they forgot to put on the truck. The second one they delivered to the wrong house
They removed the option for No Substitutes
So are they going to take into consideration peoples allergies? or diet choices? Vegan, Paleo, Halal, Keto, Organic etc? NO? they didn't on my previous order. I want the choice. Hence I chose no substitutes.
I went to check to see if it was still on no substitutes and found the option was removed. Oh dear, what a trash company.
- Online store
- Verified customer
Problem after problem
For whatever reason, on 22 October 2020, this company processed two charges (one valid and one unauthorised) on my credit card ending for my one only online Woolworths grocery order.
The first charge of $102.98 is invalid and unauthorised as it relates to a cancelled order. The second one of $100.93 is valid.
It took them nearly a week to reply to my email. In their reply, they don't acknowledge that a cancelled order should have been fully refunded. While the amount would've been changed correctly, I am far as I am aware Cancelled orders are...not meant to be charged. Also, I have been having trouble receiving points for orders, whether they are the normal points or boosters. It seems that their automated points system doesn't process the points adequately. I have been double charged for one online order. There are two transactions on 22 October 2020 for one online order. Despite my consecutive efforts to get it resolved with the company, their customer representatives don't seem to want to resolve this matter.
Two Sundays in a row my delivery didn’t come
Last week I ordered for a 4-5pm delivery of ingredients needed for my sons school lunches. They never arrived.... Apparently after getting through to Woolworths the NEXT day the order was cancelled but I was never notified. Offered free delivery next time except that email with the code never came... Gave them another chance today and AGAIN my son has no fruit or bread for lunch tomorrow and AGAIN was not notified. Don’t care which company is responsible for delivery, YOU Woolworths have a duty of care to your customers to let them know if an order won’t arrive. Wasting my time coming home early when I should have been at the shops getting my sons lunch instead. Furious for the 2nd time!
SHop with Coles
Absolute worst service. Waiting for an order which got cancelled with any communication. Took me 45 Mins on the phone to work it our then all they could do is refund me and get me to make the order again.
Sopping with Cole has been much better service!
Option to Tick and select" No Substitutes - REMOVED?
Customer service now tells us that the Tick to select" No Substitutes" option is gone. Or take the time to note on every single product line, we don't want a substitute. That's not convenience.
We got no email advise of this change. We order zero sugar drinks and get full sugar drinks. Why? Gluten free orders for example need to be gluten free to our satisfaction not a store pickers opinion. Lucky we arent allergic to nuts. We have to eat what they want us to eat and that seems to be the product with the closest use by date no matter the brand?
We can no longer use this service as we don't get what we ordered.
- Online store
- Verified customer
Pathetic is the word
Woolworth online shopping is a joke, and it can be a costly one too. They have a primitive and buggy backend.
Case 1 : They literally prepare the trolley with the online order in store, huge risks with out of stock items. The store even after taking order(payment processed) takes a lot of time to prepare the order, and meanwhile the in-store customers buy the items, and guess what, the items goes out of stock. Isn't it the most primitive approach to online shopping where someone manually run a trolley on behalf of your online order LOL. Someon...e should suggest them to process online orders from separate warehouse. Case 2 : Broken refund system. In case of missing items due to out of stock, the refund systems does not process until contacting customer care. Case 3 : Huge waiting for customer care, while the customer care rep is okay, the waiting time is more than 20 mins. Case 4 : Broken chat support, useless
Questions & Answers
Why has this product been taken off the shelves, Bosisto's Euco Fresh Pre-Wash Stain Remover? It's a fabulous stain remover I have ever use. Please order it back in and put back on the shelves thank you.
Does Woolworths sell tvs
Transaction ID 91T61384H7474632X
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