Woolworths Online store

Online home delivery shopping is something I choose to STOP. I received damaged products in home delivery and attempted to call the store direct only to find this cann ont happen, instead we are transferred to Ai Olive to decide our course of action. I wanted to contact Woolworths direct to simply request that delivery drivers take care and just a… Read more

little bit more responsibility with handling. My dry products resembled being used as a football and the damage was exposed upon opening to consume. I put in a complaint as forced by the Ai Olive process and received ab e-mail stating that my complaint was unsucessful. Now remember that it wasnt my original intention to complain for reimbursemement. I attempted to locate a store telephone number direct and was then given a number to call bt Ai Olive once again. I called the number and it has a voice message stating that a wait of possibly over one hour WILL be likely because as usual all lines and operators are busy. I triede this service multiple times with the same outcome. Ai is obviously here to stay and apparently so is Olive. However when Ai is simply in place to fill a process without a final outcome it would appear that the joke is on us people. My suggestion is to purchase wisely and only buy unbreakables as you will not receive satisfaction or resolve. My outcome was apparently driven by Ai OLIVE simply because I didnt consume my products in a timely manner, inside a couple of days! yep, the right to consume in a timely manner is also being dictated to us by the BIG BUSINESS. This is not a fake review!

There should be negative stars for this one. Driver this morning of Truck rego S175DGS attended property but did not follow instructions. I approached driver and spoke to him about this. His rtesponse was to scream at me for several mintes, then sit in the truck for over 5minutes only toi drive off with my shopping. Nearly $200 worth. This driver MUST loose their job

I am so angry, I placed an order today just like any other only when it arrived I said to the delivery driver, is that all? He responded yes, then I find a number of items missing I would estimate 2 bags, containing milk and soft drinks. Well, try and resolve this issue, I don't want a refund I want the items, just wondering where they, the items may be eh? Looks like my Woolies shopping days are over.

I’m not sure Woolworths understand customer service but you really need a lesson. You consistently get the on line delivery wrong with NO compensation. It takes 3 days to get a refund and in this time I had no meat or dairy and no money to buy it.… Read more

Then instead of giving me a good gift card you offer $20. When I say that’s not enough to buy what I loss ($100) your response you need to call a number and discuss it. (And wait to be served waiting times vary but I’m not waiting) you should call the customer a gift card should be automatic and should be half the value of what was loss so the customer can inconvenience themselves to go to the shop and buy urgent items. I’m done with Woolworths and will discuss take this further

Agreed to a Delivery Unlimited contract, which I paid an annual fee for. Now, months into the contract, I've been notified that Woolworths is changing the benefits associated with it 8 months prior to it being due to expire. If an agreement is… Read more

reached and paid for in full, it is unreasonable for Woolworths to retro actively change said agreement while providing no recourse to properly address this. I have contacted them multiple times, which has resulted in dismissive emails and chats that reply with a pre written which immediately closes, preventing me from raising my issues. It is this type of behaviour that solidifies the image Woolworths has appropriately earned, of being untrustworthy and unconcerned with the welfare of the population of Australia.

Armchair shopping is the way to go.No more pushing a trolley – Woolworths home delivery service has made a huge difference to our lives. Orders are prepared efficiency and delivered on time and with a smile . There have been a couple of glitches recently but these were resolved in a timely manner and customers advised .

I did online order last Friday . I contacted customer service because I needed to return substitute I got. I did not have any idea to do anything those substitute I got. I talked with Customer Service Officer Haley and I requested her to stay the line until I could return the goods. Haley was very nice she stayed on the phone without disconnecting… Read more

and assured me I can return. She made my day so much better. The staff officer at the desk in the store at Shepparton( Cnr Archer St & High St. )was very helpful and quickly gave me the refund.

Woolworths Somerville Victoria I would like to Thank you I have been looking for and wasting money. And found them you are amazing. I have the best earbuds ever. And I’m over the moon. Brilliance Woolworths.

I’ve been with Woolworths on line for many years now. Woolies has always charged $2 for paper bags regardless how many I use. I normally use 4 bags, however starting in March 26 Woolies is now charging another $2 on top of that as a service fee. … Read more

With money as tight as it is I find this fee, on top of paying double for the paper bags, to be outrageous. Woolies makes millions from their customers already.

we had Woolworths delivered and they forgot one bag of products valued at $90 and they offered to re deliver but at our expense and a refund will take up to 3 days so the home delivery was meant for us to save time in our lives but their incompetence just cost us more time than just doing it ourselves. I'm trying really hard to get away from these companies.

Woolworths Online continues to deliver not fresh produce in unacceptable condition. Multiple orders have included bruised items, and products with very short expiry dates. This reflects poor quality control and inadequate picking standards. Customers should not have to request refunds for basic groceries. The service requires immediate improvement.

Delivery window is 0500-0800. How can Woolworths justify 1hr+ over the delivery window?! Easy to deliver with no traffic on a Saturday. I’m not attaching my digital receipt either. Don’t want my personal details on this website.

Extremely poor customer service. If you want to pay for a delivery window that is more than often exceeded by up to 2 hours receiving only messages to make excuses for why your delivery is late in attempt to smooth a lack of service over and to also have items missing or not substituted as requested, then woolworths online shopping and home… Read more

delivery is definitely the one for you. Woolworths is definitely for those who can afford to wait all night for their groceries to be delivered, I guess there must be way too much traffic in the 1.4km distance from the delivering store to my place for them not to be able to deliver for 4.5 hours and then for valuable items to missing anyway causing me to have to go and shop again anyway, so what is the point in paying them to do the shop and deliver in the first place. Absolutely useless pathetic customer service that Australia has come used to providing and yet we continue to pay for it. Enough is enough. Time to take a stand against these major retailers that thrive on making a killing by knowing that they hold a monopoly on providing necessary goods to the public and so don't give a d#mn.

I'm so disgusted with Woolworths right now. I earned a large number of credit points to redeem cookware and then they changed the date of the conclusion of the offer so that I was too late to redeem anything. They also said they'd run out of stock which is a misleading claim - they should've stocked enough cookware to honour all claims. At the… Read more

very least they should convert these credits into reward points, but no, just a big fat nothing. I'll be getting my groceries from Amazon and Coles and IGA from now on.