Woolworths Online store
woolworths.com.au2,621 reviews
I bought some chops and T bone steak in Clarkson ocean keys online I paid top dollar for them bug they sent me chewy crap that’s probably been in the fridge for months, I won’t be going back there again, they give you crap when order online cheap crap chewy dog food
Most delivery drivers are good and will bring the groceries inside the gate, sometimes to the door. A small few will leave them out on the footpath without ringing the buzzer, despite the box 'do not leave unattended' being permanently checked. The packaging varies greatly. Recently on a few occasions I've had raw chicken (commercial plastic… Read more
packaging) packed with fresh fruit and vegetables, and cleaning fluids with other packaged food. I've been trying - without success - to find out directly from Woolworths what their policy is on delivering and packaging. It's probably buried somewhere in a product disclosure statement, but they sure won't tell me directly. On the upside, their refund policy for missing, damaged or incorrectly substituted goods is excellent. And substitution is always upwards (unlike some other services, where they might downgrade and charge the same amount).
So fed up with the service (or lack of). Recovering from surgery and relying on home delivery. Part delivery arrives and driver says “bags weren’t loaded so contact customer service”. So now I’m stuck. Can’t drive, very limited mobility and now have to rely on kindness of others to do some shopping for me. Items often missing from past… Read more
deliveries, but could usually go out myself. That is simply not an option at the moment. Don’t use Woolworths online unless you’re in a position to go out and get the things they don’t bother delivering.
Reviews with attachments
Placed online order via the woollies app on 13 September expiry date 14 September. I would say tomorrow it may have mould on it.
Very disappointed that this quality was selected and sent, how is this even still on the shelf and placed in our order, this goes beyond just a refund.
Very dosy. I will never order the stuffs again where I have to pay things per item. I orders sweet potato which was per ea and I orders cauliflower which was per ea and both were sent the smallest ones and this has happen many times so thought will complain about it .
Out date produce as this is my second ketting otgers slide until you add it up now im giing to do for every item i get thats not foid you can eat your not allowed a refund unless you can upload a image yet it wont let u
I object strongly to having to pay for paper bags whilst Woolies continues to hand out plastic toys
This is only my second online direct to boot Woolworths order I’ve ever done. First one wasn’t too bad so I thought I’d give it another go at the same store, Innaloo. Order was processed online last night, full payment deducted from my account. I get an email 30 min before I’m due to leave work this afternoon to collect the order. Oh dear, there… Read more
is no dinner for you tonight and you have to wait 5 business days for a refund. To top it all, two of the frozen items I was told were in the order were in fact not in the parcels delivered to my boot. The sour taste in my mouth has come with being charged $2 for paper bags when I only received 3. That will be the last time I allow you to shop on my behalf Woolworths!!!
Terrible and zero support for Everyday Market Order. The delivery person rang our doorbell and we open the door within 5 seconds. The guy isn't there and our delivery isn't there either. But someone they marked our delivery as "delivered". Message their live chat and they said they can't help, and we need to call in. There is no refund button… Read more
function for us to select refund. The process is troublesome and we suspect they won't refund us! This is a scam!
Voltx S2200 Pro power station Buyer beware; The power station fans are very noisy. When the AC inverter is on there is also a very high pitch squeel, alongside the loud fan. I thought it was just an AC thing, but when I was charging via DC (at only 100W), the fan still came on and is like a vacuum running. Totally understandable for the fan to… Read more
run when inverter is running, or when it's being charged by AC, but I can't understand why it's necessary at very low charge watts?
Update: contacted by Voltx, and apparently the noise is normal. We are going to try to work something out in the van - put in a hatch with some sound proofing or something. If the noise was advertised I would have spent a bit more and bought a different brand. Unfortunately, when I purchased there weren't any reviews - however they are starting to pop up now.
If noise isn't an issue for you, then it's worth the buy..
**Interesting update... My 2 star review appears to have been 'removed/hidden' from the outbax website. I won't be purchasing any more Voltx products (this is my third product), as a company that seem to hide any negative reviews on their products sadly can't be trusted.
- +3
I purchased an oil heater through Everyday Market (Woolworths), but unfortunately the unit arrived damaged with visible oil leakage and dents straight out of the box. The packaging didn’t seem sufficient to protect the product, which was disappointing. Because of the condition, I didn’t feel comfortable using it at all and requested a refund… Read more
rather than a replacement.
On the positive side, the customer service process was smooth and professional. Once I provided photos and details, the issue was handled fairly quickly and a full refund was issued without needing to return the item, which I appreciated.
However, one downside is that I was left to organise disposal of a damaged oil-filled heater myself, which isn’t the most convenient, especially given it arrived faulty.
Find out how Woolworths Online store compares to other Supermarkets
Know better, choose better.
- +3
Very terrible online service especially when on audit the store purposely still ignores instructions gives old food purposely under weighs which is fraudulent even when paying for chicken and if under the price you paid, they will not reimburse you. Nothing is fresh all vegetables that come to me is old and withered and yuck. Fruit the same either… Read more
old or unripe or both. Online team has refused my refund. I had to go through Olive therefore they have now suspended my account indefinitely. I am now thinking of taking them to court for a fraud annd they are breaching in food regulations violations when it leaves their store must be an acceptable quality by the time it arrives to you, and for quality of service of goods is not as described which will be going to through the ACCC and maybe a consumer lawyer.
Can’t call yourself a fresh food people if you’re not giving people fresh food that’s false advertising!!!
Online team manager should be fired!! It’s funny it’s the same person that everyone has had enough of starting with the letter “R” should be renamed as Karen!
Another day, another ripoff by the supermarket cartels. This time I see some toys advertised which are cool 80/90s retro toys. I go on to order it and it comes up "no available to post to your address". Strange because I haven't even entered my address yet. I check a few others and it's all the same. If they can't be sent to anywhere in Australia then how are they advertising in Australia. Just another classic bait advertising con.
No delivery times available for the next week AGAIN. one way to ensure you do not have to give people any benefit from their monthly fee I suppose. I have tried all different times of day. 4.48 am now because I thought I might find one at the end of the week if I waa up early enough but nope. Very bad form
When I bought those cookies, I was about to eat one and I saw a small pice of glove which was left in and under the shevies it is very disgusting.
Bugs in my lettuce purchased 29/12/25. Lets hope it isn't fruit fly from interstate Don't know about fresh food people.
Taste is a 10/10 100% in a protein shake or a cuppa☕️
Latest follow-ups
Online delivery is a very convenient service provided by Woolworths. However if you stuff up a delivery monumentally you would think there would be a process to fix it instead of a refund. After all the food was ordered because it's required and in… Read more
this case because the customer has a virus they do not want to spread or risk getting another virus. I have been using Woolworths for my major shopping for at least 15 years. This is the end of that. I do not recommend Woolworths online shopping to anyone.
Follow-up · This was a year ago, since then I have started using woolworths again as all online delivery is the same. Substitution or refund and an email is sent to notify you. If you miss the email tuff luck. Best thing to do is go to the supermarket and pick what you want, use delivery knowing you won't always get what you want or decent quality fresh vegetables and fruits, it depends on whats left on the shelf. That's just the way it is.
PLEASE NOTE : Woolworths Wodonga Have made contact with every Woolworths number imaginable. So I'll try this as a last resort. STOP PUTTING TWO OF… Read more
THE 3 LITRE MILK IN ONE PAPER BAG. I have spoken to the Distribution Manager in Northern Victoria and he stated ALL STAFF putting orders together are TRAINED TO PUT ONE of the 3 LITRE MILK in A BAG because the bag can't take it. I can confirm that because on two occasions the bag has broken, the milk split and made a mess on my front verandah. THIS IS THE 4TH TIME OF ASKING .. STOP PUTTING TWO OF THE 3 LITRE MILK IN ONE PAPER BAG. PLEASE COMMON-SENSE HAS TO PREVAIL!
Follow-up · They don't listen. They're still putting two 3 litre milk in one bag. It constantly tears the bag and we then have to try picking up the mess.We were stunned that they had even put a bag of clumping clay kitty litter in a paper bag!!!!! The stupidity of these people making up our orders astounds us. There's obviously nothing we can say or do to… Read more
Follow-up · Not much has changed since my review on 21 August 2025. They are still putting 2 x 3 litre milk in one paper bag and another milk spill happened just inside the front. I've waved the white flag. Now? I have to pay someone to take me shopping. I DO NOT RECOMMEND HOME DELIVERY SERVICE !!!!
EXCELLENT SERVICE – I am a regular Woolies online shopper and I can’t speak highly enough of my experience. The selection of my groceries is done with care and accuracy. The tracking advice is excellent keeping me up to date & providing a map of where the driver is.… Read more
The delivery process is great and the delivery guys are always most polite and helpful. I can thoroughly recommend Woolworths online shopping.
Follow-up · Unfortunately my recent orders have not enabled me to give a positive review. My deliveries have been delivered as expected on time but almost every delivery has at least one missing item & although I've been credited with the amount it’s not convenient. Also the items have been badly packed eg biscuits packed with laundry items and heavy items… Read more
Find out how Woolworths Online store compares to other Supermarkets
Know better, choose better.
Positive reviews
I did online order last Friday . I contacted customer service because I needed to return substitute I got. I did not have any idea to do anything those substitute I got. I talked with Customer Service Officer Haley and I requested her to stay the line until I could return the goods. Haley was very nice she stayed on the phone without disconnecting… Read more
and assured me I can return. She made my day so much better. The staff officer at the desk in the store at Shepparton( Cnr Archer St & High St. )was very helpful and quickly gave me the refund.
Woolworths Somerville Victoria I would like to Thank you I have been looking for and wasting money. And found them you are amazing. I have the best earbuds ever. And I’m over the moon. Brilliance Woolworths.
I’ve been with Woolworths on line for many years now. Woolies has always charged $2 for paper bags regardless how many I use. I normally use 4 bags, however starting in March 26 Woolies is now charging another $2 on top of that as a service fee. … Read more
With money as tight as it is I find this fee, on top of paying double for the paper bags, to be outrageous. Woolies makes millions from their customers already.
Follow-up · The service fee is no longer being charged. Thank you Woolies. Shopping on line is easy, drivers are excellent, the packing is very good. I still purchase my perishables at the shop as I often receive ‘expiring in a couple of days’ when purchasing these items on line. On line shopping is so convenient when sick and can’t get out to shop.
Negative reviews
Click & Collect - So called convenience. Just when you think it can't get any worse these Corporations stoop to a new low. If ever there was an advert to STOP using these businesses. Don't give them your MONEY. Out of the latest shop which we have just collected almost everything is reaching its sell by date either straight away or within 2… Read more
days. Some of the items are not fit to eat. Having to photograph AGAIN and send in for a refund for some of the items. I don't know how many times we have done that. I presume they think most people will not bother.
Just one example from this latest shop.
Coriander - packed on 21st August. Today is 5th September. Naturally the herbs are inedible.
Although the farmers market is a 20min drive that is it. No more Woolworths, they do not value their customers, presumably their so called competitor will be no better.
They take you for an idiot...
Terrible quality.
Every couple of orders, there are few items unavailable mostly chicken and high protein bread and get confirmed only last minute, which means i have to go to the store to get them, what is the point in online order then and paying extra.
Marketplace store Factory Direct Nutrition. WW need to remove them as a seller. WW have been escalating an item I have not received with the seller being pretty good at being non responsive.
Recent reviews
I was purchase items from Woolworths online store and prior to the checkout, I had selected the 2pm to 6pm delivery window on the same day and the system advised that the delivery fee was $2 which I though was great. However, while I was placing my details on the place order screen, the delivery fee was changed to $15. So I decided to do what any other person would have done, remove my order from Woolworths and order from Coles instead.
STOP BUYING WOOLWORTHS WALNUTS THE SLY knts Have put the price up, and reduced the packet from 500g to 450g THATS 15% more we are paying for them !! We need to stand up to this fquin sht .. I would rather go without than see thes thieving knts making more money from us ..
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.