Woolworths Online store
woolworths.com.au2,587 reviews
I wish there was an easy way to write a review on different products Woolworths sell. I went to the Woolworths app I made an account I checked google I checked YouTube I spent an hour trying to figure it out. I can’t find out how to leave a review and no one else has reviewed these products either. But I really like Woolworths same store my whole… Read more
life. I just hope a bot or something reads this review please update or add a product review system thanks.
I buy from both Coles and Woolworths online. Coles meat is so much better. Buy woolworths pork ribs and they cut the crackle off. Coles supplie a real rib. Coles meat is so much better. Like real butcher meat.
Wouldn't it be nice to get some human interaction from Woolworths? Delivery driver dropped off half my items and now I have no dairy, fridge or meat items. I have no money to go buy more until they decide to refund me. If there was common sense, the delivery driver should be knocking on the door, asking us to check it's all correct so that this… Read more
doesn't happen. I can't get in touch with anyone to sort it out. But I hope whoever has $150 of free food this week enjoys it!
Reviews with attachments
Very dosy. I will never order the stuffs again where I have to pay things per item. I orders sweet potato which was per ea and I orders cauliflower which was per ea and both were sent the smallest ones and this has happen many times so thought will complain about it .
Voltx S2200 Pro power station Buyer beware; The power station fans are very noisy. When the AC inverter is on there is also a very high pitch squeel, alongside the loud fan. I thought it was just an AC thing, but when I was charging via DC (at only 100W), the fan still came on and is like a vacuum running. Totally understandable for the fan to… Read more
run when inverter is running, or when it's being charged by AC, but I can't understand why it's necessary at very low charge watts?
Update: contacted by Voltx, and apparently the noise is normal. We are going to try to work something out in the van - put in a hatch with some sound proofing or something. If the noise was advertised I would have spent a bit more and bought a different brand. Unfortunately, when I purchased there weren't any reviews - however they are starting to pop up now.
If noise isn't an issue for you, then it's worth the buy..
**Interesting update... My 2 star review appears to have been 'removed/hidden' from the outbax website. I won't be purchasing any more Voltx products (this is my third product), as a company that seem to hide any negative reviews on their products sadly can't be trusted.
- +3
I purchased an oil heater through Everyday Market (Woolworths), but unfortunately the unit arrived damaged with visible oil leakage and dents straight out of the box. The packaging didn’t seem sufficient to protect the product, which was disappointing. Because of the condition, I didn’t feel comfortable using it at all and requested a refund… Read more
rather than a replacement.
On the positive side, the customer service process was smooth and professional. Once I provided photos and details, the issue was handled fairly quickly and a full refund was issued without needing to return the item, which I appreciated.
However, one downside is that I was left to organise disposal of a damaged oil-filled heater myself, which isn’t the most convenient, especially given it arrived faulty.
- +3
Very terrible online service especially when on audit the store purposely still ignores instructions gives old food purposely under weighs which is fraudulent even when paying for chicken and if under the price you paid, they will not reimburse you. Nothing is fresh all vegetables that come to me is old and withered and yuck. Fruit the same either… Read more
old or unripe or both. Online team has refused my refund. I had to go through Olive therefore they have now suspended my account indefinitely. I am now thinking of taking them to court for a fraud annd they are breaching in food regulations violations when it leaves their store must be an acceptable quality by the time it arrives to you, and for quality of service of goods is not as described which will be going to through the ACCC and maybe a consumer lawyer.
Can’t call yourself a fresh food people if you’re not giving people fresh food that’s false advertising!!!
Online team manager should be fired!! It’s funny it’s the same person that everyone has had enough of starting with the letter “R” should be renamed as Karen!
Another day, another ripoff by the supermarket cartels. This time I see some toys advertised which are cool 80/90s retro toys. I go on to order it and it comes up "no available to post to your address". Strange because I haven't even entered my address yet. I check a few others and it's all the same. If they can't be sent to anywhere in Australia then how are they advertising in Australia. Just another classic bait advertising con.
No delivery times available for the next week AGAIN. one way to ensure you do not have to give people any benefit from their monthly fee I suppose. I have tried all different times of day. 4.48 am now because I thought I might find one at the end of the week if I waa up early enough but nope. Very bad form
When I bought those cookies, I was about to eat one and I saw a small pice of glove which was left in and under the shevies it is very disgusting.
Bugs in my lettuce purchased 29/12/25. Lets hope it isn't fruit fly from interstate Don't know about fresh food people.
Taste is a 10/10 100% in a protein shake or a cuppa☕️
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Disgusting service. They have a team manager for online store called [Name Removed]. He thinks that he owns Woolworth, he acted in a very aggressive way towards me, he was so rude and unprofessional. I’m surprised as to how Woolworth is still hiring such people. My subscription is supposed to end on the 23rd of December and he suspended my account without notice nor did he provide me with refund for the remaining amount.
Woolworths shopping and insurance portal was faulty after an update. So when I called to point out these issues they decided to ban me from shopping online or do click and collect for 2 years now but if I want my accounts back I have to say sorry??? For their app being Faulty go figure? It's all my fault and my internet was fine
- +7
Absolute rubbish. Ordered fresh produce online only to have it all turn up mouldy, rotten and damaged. Called Woolworths to speak with a manager, they said they don’t deal with it as it’s a seperate business. Spoke with a computer who made me go through each item at a time and explain what was wrong. After all of that was given a text message to… Read more
say my complaint and refund would be put under review and a refund may be expected in the next 5-7 days. So disappointing and inconvenient. I will never use their services again.
Bought a gel (blue) 7 zone mattress topper. They delivered a white egg crate topper. Been trying to sort this out for 2 days. Calls and emails, forms to fill in. Disastrous communication with "Olive" the bot....what a nightmare !!!! All I want is my correct purchase I paid for. Somebody please do something !!!!! Day 3.Finally they refunded my purchase
Unreliable delivery time. What it was meant to be a delivery from 6-9pm now it could potentially be at 10:41, if the time doesn’t keep increasing as it has been. I have to wake up at 3am. Trying to get a hold to speak soneone to reschedule delivery is also impossible! Thank you Woolworths.
I booked a delivery window between 5pm and 8pm Sunday 7th Sept 2025. Received updates that delivery delayed and now due between 8.36pm and 9.36pm. It hit 9.40pm and nothing. No update. So on website says support open till 10pm. Tried it and told it was closed at 9.30pm. I have a 6am flight to catch and now no idea where my order is. The… Read more
online "tracking" showed a map and truck location no seems to be offline and says cant show location. How long do I have to wait for my order when I should have been in bed for a 4am wake up? Turns out I had to wait til 10.05pm and the frozen items had defrosted and the meat (chicken) refused to accept as it wasnt cold and not worth the risk. Driver said truck had broken down so the bags were packed 2+ hours before delivery and teh truck wasnt refrigerated. Back to Coles - should never have moved. DO NOT USE WOOLWORTHS DELIVERY. Grossly unreliable.
Latest follow-ups
I’m not sure Woolworths understand customer service but you really need a lesson. You consistently get the on line delivery wrong with NO compensation. It takes 3 days to get a refund and in this time I had no meat or dairy and no money to buy it.… Read more
Then instead of giving me a good gift card you offer $20. When I say that’s not enough to buy what I loss ($100) your response you need to call a number and discuss it. (And wait to be served waiting times vary but I’m not waiting) you should call the customer a gift card should be automatic and should be half the value of what was loss so the customer can inconvenience themselves to go to the shop and buy urgent items. I’m done with Woolworths and will discuss take this further
Follow-up · No response from woollies obviously they care little about customer service
Agreed to a Delivery Unlimited contract, which I paid an annual fee for. Now, months into the contract, I've been notified that Woolworths is changing the benefits associated with it 8 months prior to it being due to expire. If an agreement is… Read more
reached and paid for in full, it is unreasonable for Woolworths to retro actively change said agreement while providing no recourse to properly address this. I have contacted them multiple times, which has resulted in dismissive emails and chats that reply with a pre written which immediately closes, preventing me from raising my issues. It is this type of behaviour that solidifies the image Woolworths has appropriately earned, of being untrustworthy and unconcerned with the welfare of the population of Australia.
Follow-up · Since posting this review, our experience with Woolworths has gone from bad to worse. In the space of a single month, we have received three separate orders containing milk that was already past its use-by date. When I raised this with customer service, the staff tried to feed us false information regarding their legal obligations and store… Read more
Armchair shopping is the way to go.No more pushing a trolley – Woolworths home delivery service has made a huge difference to our lives. Orders are prepared efficiency and delivered on time and with a smile . There have been a couple of glitches recently but these were resolved in a timely manner and customers advised .
Follow-up · 2 years on and we are still using Woolies delivery service . Customer service is excellent, efficient , timely and friendly. The groceries are well packed and arrive in good condition.. We rarely shop in person anymore as I can get practically everything I need from Woolies . Thanks Woolies
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Positive reviews
I did online order last Friday . I contacted customer service because I needed to return substitute I got. I did not have any idea to do anything those substitute I got. I talked with Customer Service Officer Haley and I requested her to stay the line until I could return the goods. Haley was very nice she stayed on the phone without disconnecting… Read more
and assured me I can return. She made my day so much better. The staff officer at the desk in the store at Shepparton( Cnr Archer St & High St. )was very helpful and quickly gave me the refund.
Woolworths Somerville Victoria I would like to Thank you I have been looking for and wasting money. And found them you are amazing. I have the best earbuds ever. And I’m over the moon. Brilliance Woolworths.
I’ve been with Woolworths on line for many years now. Woolies has always charged $2 for paper bags regardless how many I use. I normally use 4 bags, however starting in March 26 Woolies is now charging another $2 on top of that as a service fee. … Read more
With money as tight as it is I find this fee, on top of paying double for the paper bags, to be outrageous. Woolies makes millions from their customers already.
Follow-up · The service fee is no longer being charged. Thank you Woolies. Shopping on line is easy, drivers are excellent, the packing is very good. I still purchase my perishables at the shop as I often receive ‘expiring in a couple of days’ when purchasing these items on line. On line shopping is so convenient when sick and can’t get out to shop.
Negative reviews
Got msg that said - we were next. MSG from Eastern States saying call. Called. Lady said they couldn’t find the order on the truck here in WA. Delivery had to be canned, (excuse the pun). Suggested a delivery alternative next day but didn’t fit due to work. Bit of an inconvenience.
I have been off work for 2 weeks sick. Ordered online delivery and both orders incorrect. Today's order missing 6 items, the Asian delivery driver had no idea what I was talking about. Tried calling store as im not paying another $17 delivery and $2 for 1 bag but no answer in store. Now I have to go out with a lung infection and to top it off my refund will take 5 days. Never again will I use online delivery you can't trust them.
Tried to make a complaint to Woolworths Online tonight, but their AI took over and I kept having multiple new popups to go through before finalising. Naturally I gave up & am posting to ProductReview instead. If Woolworths is interested in negative feedback (from an Xtra subscriber), they will take notice of my recent frustration trying to find… Read more
products on their website. Why does “children’s shampoo” bring up multiple Marketplace options, when I know they have products on their in-store shelves? I subscribe to Amazon, so am totally uninterested in paying delivery for Marketplace products which incur delivery charges & also include larger quantities - not attractive if you live alone. I would suggest that the WW online app includes a button to not include Marketplace products in the search results. If this doesn’t happen soon, I am unsubscribing from Xtra and shopping at Coles instead.
Recent reviews
Why do I have to be home to receive my order because it contains bic lighters for cooking. It says they’re a restricted over 18 product. Not sure if Woolworths is aware but in WA lighters are not restricted to over 18. Stop making up laws that don’t exist!
Got a online order they give you 1 day left crumpets 1 day left muffins 1 day left bread $30 of groceries missing how hard is to pick an order.Do you expect me to eat all the muffins crumpets and bread in 1 day before its expired you clowns Woolworths the expired food people you should change it to.There aint nothing fresh you lowlife thieves.I buy the food to last a week not a Day.
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