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During both Victorian lockdowns, delivery windows become very limited, does not help with social distancing.
This service doesn't help anyone to stay at home.
Particularly during lockdown in Melbourne, it is useless.
I have noticed your delivery time available options are normally:
-Same day (rarely available),
-next day (standard),
-day after/2days after (common).
But during lockdown, it is; order friday, delivery sunday earliest. Nothing for the next 2 days.
This service doesn't help anyone to stay at home when you have to order for 3 days in advance.
The most pathetic, unprofessional, scammy, false, misleading waste of my time ever. I will never shop at Woolies again! From start to finish, i was misled and lied to. Being elderly and not medically well, their promise of help & assistance is a sham.
Seems like Woolies are still living in the early 2000s given the way their website works & looks. Its pathetically slow, non-intuitive when looking for the right stuff to order and the consistently running out of stock from your cart once you attempt to finish shopping & pay.
To add to it, their service whereby they "replace" your ordered item with "suitable replacement" is a sham. They tend to replace with a totally different product that you had originally ordered.
To top it, the refund process for online orders is quiet messy and they dilly ...
Very frustrating. Slow, when it works at all. Unavailability of products should be shown when searching, not when placing order. Incorrect password message kept popping up. I chose the password so I should know what it is
Dog food is better than those sausages
Don’t know how people can eat this stuff, coles is wAy better really test like dog food maybe dogs food is actually better quality, it is insane to sell that stuff.
it is absolutely disgusting, I was able to finish coz we had nothing else at home and was so hungry but my girlfriend couldn’t even eat it, it tastes really terrible
The worst experience ever. Woolworths is a disgraceful company.
Woolworths fail to deliver my $400 order #50120727. Had i not called i would have no way of knowing what was going on. They take my money 5 days in advance, then dont deliver, dont communicate it with me and dont process any refunds.
They then tell me that too bad i need to wait till wednesday next week(Saturday at this time) to reorder!
I spend 20mins on the phone to the clown at WW CS and he fails to process refunds and i have to call the next day, to get it done!
Avoid these fools, the drivers are imported idiots that cant drive/navigate.
Inconsiderate and false advertising
During the pandemic, Woolies started the caring marketing adverts about delivering goods to elderly. Well they failed to deliver for my parents after registration on Woolies website numerous times with details of their senior cards.
Very happy with it.
Woolworths has an excellent online service in my experience. I have been very happy with them. They have a very good helpline if you need help with your online order. Bags are packed very well, the food is fresh and what is ordered, unless unavailable. They have always been on time. I have not had the same experience with Coles and think Woolworths wins hands down with online grocery delivery.
Love using the spare time
I've been using Woolworths online shopping for several months now, but particularly since Covid-19. I feel Woolworths have recently really fine-tuned their service, and I am very happy shopping online for my groceries. I had one small problem last order, and after speaking to one of Woolworths online contacts, I was completely satisfied. My treatment was very professional and the problem was sorted out very quickly. I love the way I was contacted via email, to apologize for one item being temporarily unavailable. I highly recommend Woolworths for online grocery shopping. It's a mammoth task and the time I save is very much appreciated. I feel Woolworths is endeavouring to provide its customers with a great shopping eperience.
Lots of missing items that I’m charged for, and wrong items supplied.
I ordered online for collection from the Floreat store. Notifications all came through and I collected my goods. Got home to find that around $20 of items were missing or incorrect. Disappointed, this didn’t save me any time as I need to go in again to fix these mistakes. Rather just go shop in store.
Pathetic useless service.
This service is all but a total waste of time. The range available compared to in store is to say the very least, substandard. I wasted $120.00 for a years delivery that I won't be using.
Ok service, however...
I've had the service a few times, and it's ok.
Depending on who is picking you can get good items or rubbish. Sometimes you'll get a nice fresh lettuce, or one on it's last minutes before the rot sets in. The pickers obviously aren't trained to do it as if it was their shopping - more like trained to get stuff out the door before it becomes unsaleable.
I now always put a 'no substitute please' note for the picker under every item. I find that some pickers just don't think about what they're replacing and will replace an organic product with a...non-organic, or a gluten free with a gluten product, without thinking about what exactly they are replacing/substituting. I once had a plain cake mix replaced with a sticky date pudding(!?!?!?!?) I use plain mix as the basis of making other things, so sticky date pudding was never gonna be acceptable. I don't expect them to be mind readers, but surely there was another plain cake mix from another brand available? It is a good service, but not something I'd do all the time. For instance, today, all the amorette mandarines were dried up inside and had blackish spots in the cores. Not the pickers fault at all, but I wouldn't credit the fresh food statement. If I'd looked at the rind colour and moisture level myself in the shop, I wouldn't have bought them. I have a cold, and because of covid, have to stay home, so I had no choice. Appreciate the efforts of all, though, and a big shout out to the poor driver who was late from rain issues and sat nav playing up. I don't worry about delivery times, they do what they can and a good job, in our area at least.
Terrible! If I was able to leave a zero star rating, I would!
Placed an order on Tuesday to be delivered on Wednesday.
First issue - I was sent a message in the morning saying my order will arrive between 9:55am - 10:55am. Then at 11:50am when my order hadn't arrived, I used online chat to ask what was going on. They then advised that the ETA is 12:40pm, and they sent me a text straight after saying that it'll be here at 12:40pm.
Second issue - The guy dumped it at the door and left. When I brought the shopping inside, I noticed that 13 items were missing.
Third issue - I tried calling the number for...online support but it was only an automated voice saying I can get a refund. I don't want a refund, I would like the products that were not delivered. Fourth issue - I called Woolworths at Gregory Hills and was told to come and collect the missing items. I wasn't too pleased with this as I am quite busy, hence why I ordered online delivery. Then a few minutes later was called back by them saying that I need to call Oran Park as they do online delivery and Gregory Hills only does click and collect. So I called Oran Park and was told that they'd put me through to online. Then the same person answered again and said that the online lady must be on her break so to just call the online support number. I explained that I'd already done this and was not given the opportunity to speak with an actual person and was only offered a refund. She said to just try again because someone should answer, and if no one answers, just take the refund. I was really annoyed by this point but I tried again and had the same problem.
I made an online order, the confirmation email came in with several large mistakes. Email disappears. Difficult finding some way of contacting them. Got onto a chat room She was no help. Said she couldn’t change it ( not my fault, don’t want 100 Granny Smith apples). Canceled order. Two hours wasted.
Last order old fruit, old veg, tough meat, incorrect.
Had to get refunds again. Took ages HATE Woolworths.
I am fed up
I have been a Woolworths customer while living in the East of Sydney for 31 years and in the west for even longer having been married for 63 years. Woolworths you are supposed to have all items available. I am no longer able to get the most basic stock, bad enough your prices went up and free delivery is gone and we are on the Priority list. There is not one week when the most basic foods are not available. Every week have to ring in. Bondi and Double Bay stores have got everything. Constant changes on your website we are not suppo...sed to go into stores being over 80 now, each week I have to ask a neighbour if they can help me. Login does not work, time and again, one thing after the other to cause more stress. Why are my products coming from Mascot and not a central warehouse where you should carry all products as you did for 30 years. Sorry but I am going to be leaving you if something is not done about this immediately. Last chance, I feel sorry for your phone staff always having to APOLOGISE for bad Administration. Covid shortages are over get your act together and start giving your customers the service they used to get. If I don't hear from someone about this then I know you don't want our custom and COLES here I come.
Worst online experience ever
Spent nearly an hour organizing online order. Received message 2 hours later from [name removed] from Woolworths online in NSW wanting to verify my credit card. Called back within 3 mins and [name removed] had already cancelled my order (before she finished her shift) without even speaking to me. I now have wasted time, can't recall all products ordered and worst of all have missed the pick-up time slot that I required as it's closed for further orders! Do not use Woolworths online - an absolute joke!
Rudely demanded to know my personal details for a standard online enquiry.
I enquired in an online chat to customer service what the minimum order for delivery is.
The customer representative immediately asked if I have an online account and if yes, what are all my personal details!
When I asked why that is necessary, there should be a standard answer for all online delivery across the country, he just said he would not proceed until I gave him my Woolworths Online account details!
So incredibly rude and intrusive!
I just ended the chat immediately and manually checked the minimum by adding items to my cart.
These days I just avoid speaking to customer service generally from whatever company in Melbourne, the stress from the rudeness, dismissiveness and complete lack of humanity is just not worth it.
- Online store
- Verified customer
Woolies online shopping is hopeless.
Placed $520 order on weekends and $148 items were short in my delivery, when I contacted Woolworths they clearly refused to refund. Really angry at Woolies and will never shop again from them. Received bread on 31st which was expiring on 1st.
My husband and I spent 1hr organising our online shopping and in the end a large portion of our order was unavailable. I know times are hard for everyone but it is still very annoying.
Poor driver got lost
I have an anxiety disorder and so at the moment, online shopping is the only way I feel safe to shop for groceries. I have had instances where I've ordered something and sometimes substitutes are offered which is fine. For the first time today, I have had someone call because they couldn't find the house. They did arrive in the end, but if I provide the street that I'm on, I don't want them parking in a side street. Woolworths needs to tell their drivers not to believe Google Maps every time. I sent Google Maps a pin to show where my place actu...ally is. I can see it when I look it up, but apparently it has yet to be made public. It is really important that people look properly at maps so that they don't get lost. This is the first time that I've had to give a driver directions. I understand that he is new. Please save customers the frustration and drivers the embarrassment and tell them that like Wikipedia, Google Maps isn't always accurate.
Questions & Answers
A big fail for Woolworths sales staff! On 17th June I went to purchase 2 pieces of Barramundi skin on.
No, we aren't carrying that sir, from the fish counter person, I then tried another 4 stores to no avail. The attendant at one store looked up the code, but nil stock! On the Thursday a sales person claimed that store had stock, rubbish. Refer customer numbers:900056359/8, 9000566184 & 9000566185, no further report received. No good hiding behind a tiny notation in their catalogue stating "Seafood may not be available in all stores", Our population here is over 80,000, 5 Woolies, 3 Coles & 2 Drakes. It seems the customer service crew just they sit on their backsides nattering about social life & silly old geisers complaining.
Then today, 8th July, here we go again, 2 store, nil stock & not receiving it either. Are these idiots looking for sales & keep their customers happy, no way. They stock skin off, no good on a BBQ (falls apart), or they stock Basa an imported catfish from the muddy deltas of China, Taiwan & Vietnam.
Our Barra farmers are overstocked, & as per a ABC Landline show, these big supermarkets were going to help out. Why can I go to COLES & DRAKES (IGA) & buy straight from the display counter?
Do these people really want a job?
Why is the payment option grey
Do I have to fill out the priority form every time?
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