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Quality of food is disgraceful
I've been online shopping with Woolworths for a while now and have noticed that the quality of the food is getting worse, especially the meat. It's like they're giving the leftovers to ongoing customers, and there's hardly nay specials these days. I won't be shopping with Woolworths ever again.
First and last time to shop here
Order arrived over an hour later than stated. All the frozen items I ordered were missing and they had substituted items without asking and some substitutions I couldn't use due to allergies. As the weather was bad, all my groceries were shocking wet and some products had burst open and spilled due to being wet. I've been trying to get through to customer services for 2 hours and when I got through they said they were putting me on hold to check with the driver then they disconnected on their end and I can't get hold of them since been trying calls and online chat and keep getting disconnected when they said they're putting me on hold to check. First and last time to shop here, coles never let me down so will be sticking with them
I've been using Woolworths delivery for at least 2 years now. The delivery service was only about $60 for the year when I first started and now it is over $150!
I kept weighing up if to renew but it's just a bit too expensive now. If the experience had been better I would consider it... However.....
More than 90% of orders that I have made have been wrong. Whether it be the wrong product, missing products, a picker who has picked the worst looking produce possible etc. etc. I have semi given up emailing woolworths online to fix the order, it'...s just such a damn hassle to email them every single time. Many times the produce comes in at the wrong weight too when I weigh it at home. Because much of their produce is paid per item rather than weight I am starting to wonder if woolies may train their pickers to pick the smallest produce for online customers because they still charge it out at the top rate. Recently I paid the amount for what would have been a kilogram in store and I was given 400grams. when I emailed woolworths online I did not feel I was greeted kindly on this matter. I've also tried the online shopping and pick up. It can take 15 minutes of standing there until someone comes to help. As a customer looking in, it looks like stores are forced to do something that they are not staffed and equipped for. It's like shopping after 8pm at my local store, there is not a single person available for the register because they are run off their feet getting other work done. It's not the store staffs fault they are on such a tight margin. But if I am seeing this as a customer then I suspect the staff really feel this pinch too. I've never worked retail so I'd say to notice this, it must mean there have been many cuts. Some people may think that you take what you get with online shopping as it is helping the customer but Woolworths is no charity. Online shopping means more business without having to make more bricks and mortar stores, bigger car parks, more toilets, trollies, registers, staffing and less foot traffic. They do this because there is money to be made and it supports the brand. It's not to say it can't be helpful to the consumer but I have yet to experience it done particularly well.
Harder to buy with mistakes in delivery
The woolworths site is much harder to browse than shop. Besides available search, some items are very hard to find. For example hand sanitizer is clear gel to sanitize your hands without water. In search I got hand washers and after few changes I've got Glen 25 surface sanitizer.
My pick up consisted of wrong Turkish bread (not from bakery but from week ago) and for $1 charge for plastic bags (I thought that they banned these) I got 4 plastic bags and grocery could fit in single bag.
Love the online store and click and collect
I love using the online store and choosing click and collect. With 2 children with Autism it makes my life so much simpler and I never have to worry about meltdown at the store. I would definitely recommend them.
Woolworth's are misleading and deceptive
Ordered online for the first time at one price, and get charged another. Apparently the price all depends on what store you collect from. But they don't tell you this, and if they do it's not immediately obvious. Its not even about the money, but the feeling of being robbed. No wonder I told the customer service moron to **** off. They are either too stupid or don't want to acknowledge what they are doing is misleading and deceptive. I will never shop at Woolworth's or any of it's other businesses again. "That's why I pick Coles".
Saved my life since having a young family
Started using their click and collect service almost three years ago with our local WW in Balgowlah when we had our 1st child and have never looked back since then. Yes there have been the occasional mishaps (especially at the beginning) but overall a great experience.
The app recognises what I normally buy and prompts me with what is on special, I get to choose or easily amend my pick up time and I can leave comments for each item so the staff knows my preference. The order is always ready on time and you can notify them you are on your way (...that’s the only thing that sometimes doesn’t work but better they keep things cool longer). By now the staff also know us and are always nice and accomodating. Sometimes we even get extras (within reason) at no other cost. If there’s a problem, I find the store is much friendlier than the central call centre. I still buy separately my fruits and some of my meat but it’s still incredibly convenient - especially when compared to their competitors’s equivalent offer which is totally rubbish. Well done WW Balgowlah! PS: If there’s one thing I would suggest is the option to get notified when an item you want to order becomes available (when out of stock) and be able to easily amend your order accordingly.
Delivered wrong item (worth $140) and missing items from my shop
We had a large online order placed including alcohol as we are having a party. It was supposed to be more convenient doing it online.
They substituted $140 worth of alcohol with something else that was not like for like.
We were missing important items like bread and nappies.
I went online and I can see the store has it available. They did not need to substitute or miss items.
I rang woollies online straight up they admit it was incorrect to substitute the alcohol as it wasn’t like for like. They are coming back to collect the alcohol I have to...
WORST SUPERMARKET DELIVERY IN ADELAIDE - DISGRACEFUL COMPANY
Received an online order, delivery guy stacked all the crates inside the porch and stood back waiting for me to do something with them. Aside from the fact I am not young and trying to lift them and remove the bags from the sides of the crates was impossible there was no room for me to step over them. Did one crate with great difficulty and then couldn't move to do the others. The delivery driver, an indian man, said nothing just stood and watched me. When I said you have to move them and hand them to me he was irritated. Made complaint he...re in Adelaide to a manager who was an absolute clown, pretending that his phone cut out so he didn't have to deal with my complaint. Was all for the delivery driver and couldn't have cared about me. I pay that idiot's wages, without customers what do you have. Will never buy again from woolworths. People need to stop sucking up rotten customer service in this country and do something about it
Treated like a criminal
Ordered online groceries. Almost $60 worth missing. Did online refund order waited 2 weeks i called them and was told the manager said everything was packed.
I argued that they were in the wrong never will i spend another cent in this company
Barely got half what I wanted
Very hard to make a meal out of what is available without getting a bunch of pre-packaged stuff in plastic. Can only select half what you want, mostly pre-packaged stuff. Couldnt get steak I wanted or a leg of lamb or lamb mince, the lettuce I usually get not there, no broccoli, cauli, marinated chicken wings. Went into store and it was all there just does not have a listing online.
Woolworths meat has no flavour
For the last few months, we have been ordering Woolworths meat, and when or if we receive it, as a few deliveries have had missing meat, on what we received, we found the flavour very lacking. Woolworths meat seems bleached (light pink colour) of the blood and content that gives the great steak flavour we all love.
On our last order Woolworths were unable to supply common rump steak telling us 'out of stock; but same was still was showing available online??? I feel that they do this on price special items scheduled for delivery, after the sp...ecial price period is over, as it has happened many times to us with specials ordered being 'out of stock' on delivery day. So we have now gone to the local butcher and what a difference; Tender large rump steaks red & full of flavour, even after being frozen first and economical $15/kg on a bulk buy. I have now woken up to better quality and price options in the future.
Arrogant delivery driver
Honestly the service is not even worth one star.
I order every week and this week had two bottles of wine in my order. Now I do look quiet young so completely understand the driver asking for ID but as I presented it to him he started laughing in my face making arrogant comments about how I look 16-
looking me up and down trying to intimidate me. I presented a passport which was also valid ID.
Most people would say 21 for me but im actually 28 and definitely at least look like an adult. I responded by telling him how rude he was and he trie...d to give me cheek saying “well you do look young”. I am aware of this but it is not necessary for him to be making comments on how someone looks. While sometimes this can be a compliment, some people say it in such a negative and condescending context and then invites them to make stupid or patronising comments like “you’ll appreciate it when you’re older” or “its a compliment” afterwards to get away with their insult.
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Questions & Answers
Why woolworths have upped there delivery prices from $300.00 delivery free to not including Cigarettes. So that makes everyone to buy a delivery saver or what. Not impressed.
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