Woolworths Online store
woolworths.com.au2,567 reviews
Gave Woolies a second chance and they still disappointed me. I needed items for a Luncheon and they were not included within the delivery. I wasn't notified which was extremely unprofessional and frustrating. I will no longer buy from Woolworths, they lost me as a customer.
Woolworths could not care less about their customers. Zero care. The amount of issues I have had with their online store! And there is nobody to talk to. Olive gives minimal help. The other day the ENTIRE order arrived stinking like male deodorant. It was strong and foul. I think the driver had sprayed it in his car. It was on all the bags and on… Read more
all the food. My whole house stank! The smell even permeated inside my fridge! I messaged them immediately and left a complaint but they just deleted it. I am sick of Woolworths. I am starting to shop at Coles a lot more. I find their customer service a bit better than Woolworths. I couldn't care less if a company makes a mistake but at least apologise to your customer rather than ignore?
Voltx S2200 Pro power station Buyer beware; The power station fans are very noisy. When the AC inverter is on there is also a very high pitch squeel, alongside the loud fan. I thought it was just an AC thing, but when I was charging via DC (at only 100W), the fan still came on and is like a vacuum running. Totally understandable for the fan to… Read more
run when inverter is running, or when it's being charged by AC, but I can't understand why it's necessary at very low charge watts?
Update: contacted by Voltx, and apparently the noise is normal. We are going to try to work something out in the van - put in a hatch with some sound proofing or something. If the noise was advertised I would have spent a bit more and bought a different brand. Unfortunately, when I purchased there weren't any reviews - however they are starting to pop up now.
If noise isn't an issue for you, then it's worth the buy..
**Interesting update... My 2 star review appears to have been 'removed/hidden' from the outbax website. I won't be purchasing any more Voltx products (this is my third product), as a company that seem to hide any negative reviews on their products sadly can't be trusted.
Reviews with attachments
Very dosy. I will never order the stuffs again where I have to pay things per item. I orders sweet potato which was per ea and I orders cauliflower which was per ea and both were sent the smallest ones and this has happen many times so thought will complain about it .
- +3
I purchased an oil heater through Everyday Market (Woolworths), but unfortunately the unit arrived damaged with visible oil leakage and dents straight out of the box. The packaging didn’t seem sufficient to protect the product, which was disappointing. Because of the condition, I didn’t feel comfortable using it at all and requested a refund… Read more
rather than a replacement.
On the positive side, the customer service process was smooth and professional. Once I provided photos and details, the issue was handled fairly quickly and a full refund was issued without needing to return the item, which I appreciated.
However, one downside is that I was left to organise disposal of a damaged oil-filled heater myself, which isn’t the most convenient, especially given it arrived faulty.
- +3
Very terrible online service especially when on audit the store purposely still ignores instructions gives old food purposely under weighs which is fraudulent even when paying for chicken and if under the price you paid, they will not reimburse you. Nothing is fresh all vegetables that come to me is old and withered and yuck. Fruit the same either… Read more
old or unripe or both. Online team has refused my refund. I had to go through Olive therefore they have now suspended my account indefinitely. I am now thinking of taking them to court for a fraud annd they are breaching in food regulations violations when it leaves their store must be an acceptable quality by the time it arrives to you, and for quality of service of goods is not as described which will be going to through the ACCC and maybe a consumer lawyer.
Can’t call yourself a fresh food people if you’re not giving people fresh food that’s false advertising!!!
Online team manager should be fired!! It’s funny it’s the same person that everyone has had enough of starting with the letter “R” should be renamed as Karen!
Another day, another ripoff by the supermarket cartels. This time I see some toys advertised which are cool 80/90s retro toys. I go on to order it and it comes up "no available to post to your address". Strange because I haven't even entered my address yet. I check a few others and it's all the same. If they can't be sent to anywhere in Australia then how are they advertising in Australia. Just another classic bait advertising con.
No delivery times available for the next week AGAIN. one way to ensure you do not have to give people any benefit from their monthly fee I suppose. I have tried all different times of day. 4.48 am now because I thought I might find one at the end of the week if I waa up early enough but nope. Very bad form
When I bought those cookies, I was about to eat one and I saw a small pice of glove which was left in and under the shevies it is very disgusting.
Bugs in my lettuce purchased 29/12/25. Lets hope it isn't fruit fly from interstate Don't know about fresh food people.
Taste is a 10/10 100% in a protein shake or a cuppa☕️
Disgusting service. They have a team manager for online store called [Name Removed]. He thinks that he owns Woolworth, he acted in a very aggressive way towards me, he was so rude and unprofessional. I’m surprised as to how Woolworth is still hiring such people. My subscription is supposed to end on the 23rd of December and he suspended my account without notice nor did he provide me with refund for the remaining amount.
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Woolworths shopping and insurance portal was faulty after an update. So when I called to point out these issues they decided to ban me from shopping online or do click and collect for 2 years now but if I want my accounts back I have to say sorry??? For their app being Faulty go figure? It's all my fault and my internet was fine
- +7
Absolute rubbish. Ordered fresh produce online only to have it all turn up mouldy, rotten and damaged. Called Woolworths to speak with a manager, they said they don’t deal with it as it’s a seperate business. Spoke with a computer who made me go through each item at a time and explain what was wrong. After all of that was given a text message to… Read more
say my complaint and refund would be put under review and a refund may be expected in the next 5-7 days. So disappointing and inconvenient. I will never use their services again.
Bought a gel (blue) 7 zone mattress topper. They delivered a white egg crate topper. Been trying to sort this out for 2 days. Calls and emails, forms to fill in. Disastrous communication with "Olive" the bot....what a nightmare !!!! All I want is my correct purchase I paid for. Somebody please do something !!!!! Day 3.Finally they refunded my purchase
Unreliable delivery time. What it was meant to be a delivery from 6-9pm now it could potentially be at 10:41, if the time doesn’t keep increasing as it has been. I have to wake up at 3am. Trying to get a hold to speak soneone to reschedule delivery is also impossible! Thank you Woolworths.
I booked a delivery window between 5pm and 8pm Sunday 7th Sept 2025. Received updates that delivery delayed and now due between 8.36pm and 9.36pm. It hit 9.40pm and nothing. No update. So on website says support open till 10pm. Tried it and told it was closed at 9.30pm. I have a 6am flight to catch and now no idea where my order is. The… Read more
online "tracking" showed a map and truck location no seems to be offline and says cant show location. How long do I have to wait for my order when I should have been in bed for a 4am wake up? Turns out I had to wait til 10.05pm and the frozen items had defrosted and the meat (chicken) refused to accept as it wasnt cold and not worth the risk. Driver said truck had broken down so the bags were packed 2+ hours before delivery and teh truck wasnt refrigerated. Back to Coles - should never have moved. DO NOT USE WOOLWORTHS DELIVERY. Grossly unreliable.
Did you know when shopping online with Woolworths, They can take the payment twice due to adjustments? I have had this happen to me three times in the last 10 days. It has taken 10 days for the funds then been available to me again. I spend about $600 - $700 a week at Woolies. (Large family and 4 pets). Unfortunately I can not afford to wait for… Read more
my money to be released from pending for this long. I have been using Woolies online for years, and this has only just happened in the last month. Just wanted to make others aware as it has out my account in negative, and has also made direct debits fail.
Latest follow-ups
I’ve been with Woolworths on line for many years now. Woolies has always charged $2 for paper bags regardless how many I use. I normally use 4 bags, however starting in March 26 Woolies is now charging another $2 on top of that as a service fee. … Read more
With money as tight as it is I find this fee, on top of paying double for the paper bags, to be outrageous. Woolies makes millions from their customers already.
Follow-up · The service fee is no longer being charged. Thank you Woolies. Shopping on line is easy, drivers are excellent, the packing is very good. I still purchase my perishables at the shop as I often receive ‘expiring in a couple of days’ when purchasing these items on line. On line shopping is so convenient when sick and can’t get out to shop.
Don’t hi Woolworths bakery bread if you want fresh bread. I request shopper to select bread baked on that day but always get bread the day before and the next day is the use by date. Complaints to Woolworths and never answered so I’ve given up and don’t buy Woolworths bread any more.
Follow-up · The bread was a white sourdough loaf and rustic baguette. I use home delivery and not sliced bread. I even request some shopper choose baked on day I ordered delivery for and I still end up with stale bread . Bread only lasts 2 days. No use complaining to WW they ignore you or put you on a ring back and never do
Don’t use this service. Many items not delivered. Their bot, Olive is the only way to complain. They offered refund but there is a reason I used their service - to have items delivered. I want the missing items delivered. They offered free vouchers… Read more
but only valid if I reorder online. Won’t ever happen. No human to talk to. Don’t waste your time. Go to a Cole’s store
Follow-up · Refund received yet no idea how it was calculated! No one to talk to so frustrating. I needed to buy the missing items (frozen goods eg ice cream) which defeats purpose of online delivery. No follow up. Just don’t use the service. Get an Uber and select the goods you want
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Positive reviews
Woolworths Somerville Victoria I would like to Thank you I have been looking for and wasting money. And found them you are amazing. I have the best earbuds ever. And I’m over the moon. Brilliance Woolworths.
Easy simple online shopping and saved food buy list is great never have to find every item every time I shop. The shops is always changed around hard to keep up what is where these days.
Woolworths Bakery Cinnamon Shortbread Cookies in Bridgewater - You made the best shortbread that I have ever tasted. It is amazing! It tastes like clouds with butter and a hint of cinnamon. You have created a beautiful tasting biscuits. Inspiring and the best ever. Thank you, whomever made them. They are truly sensational.
Negative reviews
I wish I could give it a ZERO unfortunately there’s no zero. I paid for the whole year subscription for groceries deliver to my home but everytime I do my groceries online and proceed to check out it will say, there are products that are unavailable, IT’S ALWAYS LIKE THAT. So I still have to go to Woolworths shop to do my groceries shopping. And… Read more
guess what?! The products they said that are unavailable are all there laying on the shelves. What am I paying for delivery for WOOLWORTHS!
Always items or whole bags missing at delivery. These items are refunded but I would rather have my order complete. I will never again buy anything with the Woolies brand. Absolute second grade rubbish. I will also never again buy their “fresh” fruit and vegetables. Poor quality and NOT FRESH. I’ll go to a private fruit shop now. Show details
Woolworths used to provide a reliable home delivery service, even if they charge a premium to do so. However, today I was meant to get my full order with one substitution. I am short almost half of my delivery $85 worth of product I was charged for, not delivered. Their delivery has literally gone to crap. No more for me. Will be looking into my local IGA, supporting a small business for my future home deliveries. Show details
Recent reviews
Ordered arrived at 10:30PM at night. This was more than 4 hours later than originally notified. To cap it off half of my order was missing when it was dumped at my front door with no care or even a ring of the doorbell. Customer service online is appalling and "[Name Removed]" was a smart butt that showed little care for the situation. Woolworths… Read more
is retail giant that just doesn't care. I am now out more than $100 because of what they missed in my order. No refund processed. Woolworths, we are in a cost of living crisis and your company's service is currently a failure!!!!!
Woolworths have not delivered to Dorrigo for over 2 months. There was a landslide but NOT ON DORRIGO MTN. They deliver on the road that can be used to access the Mtn and they were seen doing a u-turn at the end of this road but will not proceed to Dorrigo. Their latest excuse is that they are waiting on advice from the local council. There is one… Read more
lane open where the landslide was and a double b truck can fit through on the one lane. When I questioned the council input I was then told maybe our trucks are bigger that Coles trucks. Coles have continued to come to Dorrigo twice a day 7 days a week. I was told by an employee that as they would not make a profit then would not use the detour. There has been no detour for over 2 weeks but they are still making excuses that make no sense. Shame on you Woolworths.
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