This service doesn't help anyone to stay at home.

Particularly during lockdown in Melbourne, it is useless.

I have noticed your delivery time available options are normally:
-Same day (rarely available),
-next day (standard),
-day after/2days after (common).
But during lockdown, it is; order friday, delivery sunday earliest. Nothing for the next 2 days.

This service doesn't help anyone to stay at home when you have to order for 3 days in advance.

The most pathetic, unprofessional, scammy, false, misleading waste of my time ever. I will never shop at Woolies again! From start to finish, i was misled and lied to. Being elderly and not medically well, their promise of help & assistance is a sham.

Very frustrating. Slow, when it works at all. Unavailability of products should be shown when searching, not when placing order. Incorrect password message kept popping up. I chose the password so I should know what it is

Don’t know how people can eat this stuff, coles is wAy better really test like dog food maybe dogs food is actually better quality, it is insane to sell that stuff.

it is absolutely disgusting, I was able to finish coz we had nothing else at home and was so hungry but my girlfriend couldn’t even eat it, it tastes really terrible

During the pandemic, Woolies started the caring marketing adverts about delivering goods to elderly. Well they failed to deliver for my parents after registration on Woolies website numerous times with details of their senior cards.

Woolworths has an excellent online service in my experience. I have been very happy with them. They have a very good helpline if you need help with your online order. Bags are packed very well, the food is fresh and what is ordered, unless unavailable. They have always been on time. I have not had the same experience with Coles and think Woolworths wins hands down with online grocery delivery.

I've been using Woolworths online shopping for several months now, but particularly since Covid-19. I feel Woolworths have recently really fine-tuned their service, and I am very happy shopping online for my groceries. I had one small problem last order, and after speaking to one of Woolworths online contacts, I was completely satisfied. My treatment was very professional and the problem was sorted out very quickly. I love the way I was contacted via email, to apologize for one item being temporarily unavailable. I highly recommend Woolworths for online grocery shopping. It's a mammoth task and the time I save is very much appreciated. I feel Woolworths is endeavouring to provide its customers with a great shopping eperience.

I ordered online for collection from the Floreat store. Notifications all came through and I collected my goods. Got home to find that around $20 of items were missing or incorrect. Disappointed, this didn’t save me any time as I need to go in again to fix these mistakes. Rather just go shop in store.

This service is all but a total waste of time. The range available compared to in store is to say the very least, substandard. I wasted $120.00 for a years delivery that I won't be using.

I made an online order, the confirmation email came in with several large mistakes. Email disappears. Difficult finding some way of contacting them. Got onto a chat room She was no help. Said she couldn’t change it ( not my fault, don’t want 100 Granny Smith apples). Canceled order. Two hours wasted.
Last order old fruit, old veg, tough meat, incorrect.
Had to get refunds again. Took ages HATE Woolworths.

Spent nearly an hour organizing online order. Received message 2 hours later from [name removed] from Woolworths online in NSW wanting to verify my credit card. Called back within 3 mins and [name removed] had already cancelled my order (before she finished her shift) without even speaking to me. I now have wasted time, can't recall all products ordered and worst of all have missed the pick-up time slot that I required as it's closed for further orders! Do not use Woolworths online - an absolute joke!

I enquired in an online chat to customer service what the minimum order for delivery is.
The customer representative immediately asked if I have an online account and if yes, what are all my personal details!
When I asked why that is necessary, there should be a standard answer for all online delivery across the country, he just said he would not proceed until I gave him my Woolworths Online account details!

So incredibly rude and intrusive!
I just ended the chat immediately and manually checked the minimum by adding items to my cart.

These days I just avoid speaking to customer service generally from whatever company in Melbourne, the stress from the rudeness, dismissiveness and complete lack of humanity is just not worth it.

Placed $520 order on weekends and $148 items were short in my delivery, when I contacted Woolworths they clearly refused to refund. Really angry at Woolies and will never shop again from them. Received bread on 31st which was expiring on 1st.

My husband and I spent 1hr organising our online shopping and in the end a large portion of our order was unavailable. I know times are hard for everyone but it is still very annoying.