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Woolworths Online store

Woolworths Online store

1.8 from 1,357 reviews · View Statistics
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Reviews

  • Value for Money
    2.0 (483)
  • Product Quality
    2.2 (466)
  • Return Claim MadeYes (62) · No (488)
  • Shipping
    2.0 (257)
  • Customer Service
    1.0 (1)
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2 hours late on an online order

published

It is simply ridiculous to charge a 15 dollar delivery fee when it’s always over an hour late than estimated.

Value for Money
Product Quality
AngryAvocado
AngryAvocadoNSW
  • 3 reviews

Can't even see the online Catalog

published

At one point on mobile I COULD actually access the catalog, unfortunately it was very slow and made my whole phone lag a bit.
At some point I must have been logged out or something, because then it started asking me for my postcode to view the catalog. But for some reason it doesnt accept it, at least it doesnt even have the option to hit 'enter' and it just sits on that screen. If I cant access the catalog on mobile, in all honesty, I just go elsewhere.

Incentivised Review No
Return Claim MadeNo

Other Supermarkets

 
 

0.0
(1,234)
Laura
LauraIllawarra, NSW
  • 3 reviews

Awful Customer Service & Tracking Issues - and their annoying 'Music' Jingo Needs to Change

published
Value for Money
Incentivised Review No
Return Claim MadeNo
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Clare
ClareMetropolitan Adelaide, SA
  • 4 reviews
  • 1 like

Disappointed in quality of fruit

published

Bag of mandarins were all old with black and mold.
Packham pears were unripe and smallest I have seen.
Apples were all pock marked and mishapen.
Other items were correct and in good condition.

Incentivised Review No
Coz
Coz
  • 2 reviews
  • 1 like

Poor customer service

published

The online order tracking is terrible it shows no updates when an order is outside the delivery window. Orders are very often late and sometimes don't arrive at all. There is no way to tell if you are actually going to get your groceries. The online support is so bad they don't even put you in a queue, just tell you to call a number to sit on hold eternally.
Worst customer service I know of.

Value for Money
Product Quality
Leon
Leon
  • 2 reviews
  • 2 likes

Shitfull

published

2nd time I have used this service, 1st time was supposed to get free delivery but was charged when I inquired they just went ahhhh to hard, this time around 10 items were not available including bread, given I pre ordered 3 days before delivery to me that's unacceptable plus items were substituted for there brands overall rating of zero

Value for Money
Product Quality

First online delivery service

published

I was very pleased with the delivery and choice of products especially fresh food I received in my first shopping experience. If service remains the same it will ensure I continue to buy this way. Appreciate efforts of all involved please pass this on Thank you

Value for Money
Product Quality
Laura
LauraSydney, NSW
  • 2 reviews

Worst customer service

published

Ordered my shopping to be delivered in my chosen time frame. So far an hour late unable to speak with a customer service rep. I have to be up in 4hrs for work and have no idea if I'll be getting any sleep. Will NEVER do Online shopping again

Incentivised Review No
Return Claim MadeNo

Other Supermarkets

 
 

0.0
(1,234)
Phung Q.
Phung Q.Sydney, NSW
  • 2 reviews

First time purchased online for delivery

published

They arrived 30 minutes early & I'm very happy with my ordered. Everything just prefect, good customer service & delivery service. The driver is very friendly.! I will gonna order more next time :-)

Return Claim MadeNo
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Lynda
LyndaSouth East Queensland, QLD

Half the order missing

published

Ordered and prepaid online for 63 items. Only 31 delivered. Unable to contact them by phone. And the driver/delivery guy didn't wear a mask despite them being compulsory. Buyer beware!

Value for Money
Product Quality
Jane H.
Jane H.Metropolitan Adelaide, SA
  • 4 reviews

TERRIBLE delivery service

published

Incredibly rude delivery driver who shouted at my father in law (who's suffered 2 strokes) saying he rang and rang. It's a bloody lockdown - he should have been leaving it outside the door AS I STATED in the order. Never using them again

Value for Money
Product Quality
Sarah
Sarah
  • 2 reviews
  • 8 likes

Wrong order and no customer service

published

I received the wrong order. There's no online customer service, only a phone number. I've been on hold for an hour. Longer than it would have taken me to do the shopping in store.

Value for Money
Product Quality
BeaB
BeaBSydney, NSW
  • 2 reviews

Shameful service (ZERO stars)

published
Value for Money
Product Quality
lindy
lindygold coast
  • 9 reviews
  • 6 likes

nightmare

published

When my order didn't arrive I tried to ring Woolworths online to tell them. After 2 hours - yes 2 hours- hanging on and getting a busy message I finally got through! After which of course I informed them that they had just lost a Woolies online customer! This wasn't a one off either because I tried to ring again the next day and got the same "sorry we are experiencing delays" message.

Incentivised Review No

Other Supermarkets

 
 

0.0
(1,234)
elly
ellyMelbourne
  • 3 reviews
  • 1 like

Disgraceful service

published

They don't even deserve a star. We placed an online order and our x2 loafs of sourdough bread were missing on delivery. The number provided was an automated service which was useless. We had to call a local woolworths to get in contact with the online team. When the online team called back and we told them our bread was missing and that we are in isolation and can't shop ourselves and have no bread. They offered a refund or free delivery voucher but to use that I'd have to spend $50. It was their fault and they want us to spend more money. What a joke, so we can't even get bread. This is disgusting. Never shopping with woolworths again. A complete disgrace when people are in a bad situation.

Value for Money
Product Quality
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Questions & Answers

Bel R.
Bel R.asked
Online store

How do I add to my online order

1 answer
Angel
Angel

Add to list

Marlsy J
Marlsy Jasked
Online store

Why do you not stock Whittaker's Dark Ghana Peppermint Chocolate? I was told it was available online. Definitely not to be found in shops around Bundaberg, and now I've looked online and there is none there either.

3 answers
Marlsy J
Marlsy J

Thank you. I was told by their rep that it was available at Woolworths online, but I can't see it there.

Reviewer R.
Reviewer R.

As they don’t monitor this site... why keep asking consumers?

Angel
Angel

$6 on their website

Sal Brereton
Sal Breretonasked
Online store

If I get a substituted item - after stating I don't want a substituted item - can I get a refund?

3 answers
Sal Brereton
Sal Brereton

It seems unreasonable to force unwanted products onto someone who has asked not to receive the item. Surely if the shop cannot supply item, a refund is more normal.

Sal Brereton
Sal Brereton

is it even legal under ACCC?

Sal Brereton
Sal Brereton

i will.

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Woolworths Online store

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