Mistake made but service redeemed!!
I picked up an online order from Mill Park Woolworths. The lady at the counter was lovely and let me know the order was nearly arriving. When the shopping arrived, I had a feeling something was missed but didn't check. Upon my return home, I realised the frozen goods had been missed. I rang Mill Park and let them know and the same lady apologised repeatedly for the mistake. When I returned to pick up the missing goods, again she apologised, and not only was I given my missing items, I was also given a box of chocolates and flowers for their mistake!! WOW!! That was a beautiful gesture which went above and beyond, and will continue to online shop and pick up from Mill Park Woolworths!! Thank you.
Woolworth delivery trucks continue to obstruct/block my driveways
A safety concern that I previously raised with Woodworth in a complaint after my car was involved in an accident when a Woolworth delivery truck obstructed my driveway.
I was assured that it will be brought to linfox (their contractor) attention and they refused to pay for the damages happened to my car.
Today AGAIN a Woolworth deliver truck obstructed my driveway and I am sick of complaining to them. Seem they are using contractors to avoid taking liabilities for their own employees. And it also seems that Linfox are having delivery drivers ...as 'solde traders' to avoid taking liabilities for their actions. And it also seems that the delivery drivers are, generally speaking, from ethnic backgrounds who have no regards to our laws/regulations! Any I have made it clear that it is not just a safety concern, it is in fact an offence in NSW to obstruct people and vehicles from entering their properties. Seriously considering raising the issues with Police and Campbelltown Council. Would not hesitate to bring it to the media attention if this does not stop... Will see..
Late -products missing
Used this service for the first time today .
Order was 1.5 hours outside 3 hr time frame and essential items were missing even though I had ticked the please substitute option
poor customer service when I contacted to find out where the order was.
Only press key option when reporting missing items so obviously happens all the time
Stressful -will definitely not use again
Fingers crossed I get reimbursed for missing items
OK but don't buy fresh fruit or meat products
Woolworths fruit bought online is expensive and inconsistent. Paid 70 cents EACH for bananas only to get tiny green bananas. Asked for a refund and got no response !!! Terrible - at least acknowledge my feedback. Meat products tend to go off very quickly - possibly from being left out from warehouse picking and time left in the truck without adequate refrigeration.
They Cancelled my order without my consent
Done my online order on Friday for delivery the next day Saturday only for them to cancel my order Saturday morning,I received a email saying my order was cancelled so I rang call centre and was told I needed to wait 3-5 working days for a refund or I could place another order and pay again, Very quick to take your money before order is even picked and they blame you for there mistake, not everyone can afford to pay for groceries again after they cancelled order. What a joke I’ll never use them again Coles Online is way better.
Terrible customer service
Absolutely disgusted at the service that was shown from Woolworths when I ordered from them. I scheduled an order from a certain time of day assuring that I would be home however the delivery driver could not be bothered finding my house and left to go back, I then received a call from Woolworths stating that the driver said no one was home and I was charged for this. I got my groceries the next day, however half of the produce I ordered did not come with the delivery. This is experience has soured me and I will definitely be going back to coles
Take money then cant fill order
Wiolies are Usless!
Their system sux!
I make an order and have to pay straight away then they email stating can only supply half my order!
But have taken full order cost!
Rang them and they say when order is delivered i will get other $100 back maybe in 12-24 hours!
Usless woolies i will never use your online again!
October 4th 2019 Update: 21hours and still have my money!
Its been 2 days and woolies still havnt refunded $100 taken for nothing ...($100 worth of items that couldnt be supplied) I received items totaling $100 and $5 delivery fee! Total being $205 They take total before they know they couldnt supply half my order! I ordered online, paid and received confirmation for delivery. Couple of hours later , a notification email saying 5 items are out of stock Woolies take my money straight away on ordering and will return in later?????. Can be up to 5 days later!!!!! So i hear!!!!! Work out how much money they make on interest if they do this to a lot of customers On a yearly basis! I will never use their usless online service again! They will take the total of your order $$$ And if cant supply your money will be trapped in their system for days! Beware!!!! They care not about their customers!!!!!!!
WHAT A HASSLE
Have been using the online delivery service for a few months since I can't drive after surgeries. Poor outcome after delivery drivers pile bags on top of each other squashing foodstuffs or Woolies don't automatically refund me if they supply incorrect item and I give back to driver.
Generally found drivers not to care and to be rough with bags.
I only used this service as I was TOO sick to shop myself.
Also found perishables e.g. milk is no longer cool when delivered.
I suspect there is no cooling during transportation.
I am also sick of Woolies advertising "fresh food" yet the fruit is rarely "fresh". Especially apples which are old and disgusting.
I have only used this service twice and on both occasions it has been exemplary! On my first occasion I had recently had back surgery and the groceries were bought to my kitchen bench . Last week from placing my order to the delivery arriving took approx 34 minutes - outstanding !
Poor quality produce
Got bananas and they were green and brown marked...inside bruised and hard...inedible....personal shopper... really disappointed as the delivery man is prompt and courteous but poor produce is really unacceptable as the weren’t cheap
Woeful, awful delivery.
Bought a delivery saver, thought hey I can save and just have food delivered weekly without much extra cost.
First week I get food delivered, they forget some items I have to chase up woolies about. The delivery driver actually DROPS all the bags without care on the floor of my house, making items break. The worst of which was the milk that broke, spilling all over deli chicken, fresh sliced cheese, deli meats. This meant I now had milk, all over the floor of the kitchen, with a trail leading from where the driver dropped all the bags without ...care. I had milk on every meat I bought. I had milk on all the fresh items I bought, soaked everywhere. The week after, I do the same, order a delivery order from them, however this time we make sure the driver is more careful and doesn't drop all the bags smashing things up. Once we unpack and are amazed only a few minor things are missing. A day later we notice the chicken is already expired. So they delivered us meat that expired the next day. In store they would put this on clearance for like 10% of the price. But no they deliver bad meat to us. This is after buying items in store between these orders and noticing things like - the woolies brand milk goes bad a week before expiry somehow. Their meat is literally rotting a couple of days before expiry. Only woolies brands mind you. I recommend going to their competitors. I will be cancelling my delivery saver and future orders will come from someone else. I'm sick of this. I just wasted another 30 minutes trying to complain about this to their online help and demanding a refund. 30 minutes for one refund and complaint. The person just kept on ignoring me for 5+ minutes at a time after I would reply to their reply. RIDICULOUS.
Pretty Average Service
I am a long-time customer of Woolworths. These days, I order our weekly groceries online to save time.
However, I am NOT happy with the delivery service. It seems the delivery guys are under pressure to deliver groceries on time (within the delivery time-frame) or to deliver as many orders as possible in the shortest possible time. The groceries are quite often treated like "demolished construction material taken to the dump".
- Eggs delivered are quite often cracked. Yes, Woolworths refund when complained. Firstly I do not have time to go bac...
It was hard work to get delivery to my regional Victoria address and required some persistence with multiple phone calls and emails but I got there in the end. Free first delivery was offered due to the hard work I had to put in despite using at another address previously.
One item was received damaged in an order and a refund was issued with very little effort on my part - just a short phone call to an automated voice.
The only issue I have is that drivers do not appear to follow the instructions I left regarding where to leave the groceries when I am not at home. Thankfully I found the groceries before the dog did as I am sure he would have enjoyed the meat.
Not reliable.wasting time and money!!!!
I ordered an item online, paid and received confirmation for pick up.
Couple of hours later , a notification email set saying item is out of stock!!!!!!!
How come you get ordered of out stock item?????
My money will be returned after 3-5 days!
What??? You get my money right away and will return in later?????
Woolworth online service is extremely awful.
I hate it
- Verified customer
Online time food delivery.
Excellent service for food delivery Excellent choices and Excellent delivery And they were on time .
I highly recommend Online food Delivery from Woolworths in Shepparton Victoria
Thank you so much .
I will be using on a regular basis
Items Missing but still Charged
Just had my first online experience with Woolies Online. Not good.
Ordered 3 six pack of 1.5 Ltr waters and was delivered 2. Ordered 2 Salami packs and both missing. Charged for both missing items.
Three other items were not in stock and could not be delivered. Still need to check my receipt.
Got a notification that my order was ready for pickup and then when I arrived the staff asked me to give them a 15 minute warning in the future by pressing the 'On My Way' button on the App. I live 2 mins away from the Woolies!
Extremely poor customer experience and I don't trust the stores to get it right. Get Better!
After first failed online shop gave a second chance
Online difficult to navigate and setup. Green potato skins, missing item, and overcharged $1.00 per item for same stock than in-store. Driver failed to delivered at agreed time and didn't follow delivery instructions. Left a single item from another order at out address.
Substandard availability of stock and poor delivery times.
Woolworths as a whole tends to fail at restocking their products and has a fairly limited range of products to choose from, their meat range in particular lacks a lot of choice, with other supermarket chains offering factory farm free meat while Woolies doesn't, for example. This is amplified in their online store where a day after ordering I was told that several of the items I ordered were out of stock. I have noticed Woolworths physical stores changes their stock based on location, meaning that depending on where you decide to do your shoppi...ng, you may not find the product you want. Lastly, their delivery times are a bit weird. They claim to offer same-day delivery but this seems to only be available if you order very early in the day. Also, when I had to select delivery options I wasn't allowed to choose anything other then 3pm-6pm the following day for some reason. This review may seem very nitpicking and negative, but I think improving these little things would really help their make their service better.
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Questions & Answers
Why woolworths have upped there delivery prices from $300.00 delivery free to not including Cigarettes. So that makes everyone to buy a delivery saver or what. Not impressed.
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