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Woolworths Physical store

Woolworths Physical store

2.3 from 1,569 reviews

See the Best Supermarkets in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
214
4 star
187
3 star
191
2 star
235
1 star
742

Ama

AmaSydney, NSW

Woolworths Spring water tastes awful.

published

This is Woolworths brand spring water. There is an awful taste to the water and leaves your mouth feeling dry and tongue feeling like sandpaper (no exaggeration) from someone who is happy to drink tap water I can confidently say that the spring water sold by Woolworths is not clean water. Maybe the plastic releasing chemicals into the water?? I dont know but what I know is the water is undrinkable

Value for Money
Product Quality
Return Claim MadeNo
Store LocationWooli creak
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MARGARET

MARGARET

  • 3 reviews

Really bad

published

I bought your Woolworths brand jelly beans and snakes. They are disgusting! How anyone could it this crap is beyond me. Lift your game if you want us to buy your brand

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationOcean keys
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K T

K TGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Woolworths Coleslaw Salad mix rip off - pre cut in bag

published

Woolworths Altona North - Bag of pre cut coleslaw salad mix contained about 3rd of inedible dried out scrap ends of old end of tough cabbage and celery. You could even see the black part of the ends in some pieces. This not the first time I have experienced this, last bag the same but not so bad.

Value for Money
Product Quality
Return Claim MadeNo
Lulu

LuluPerth, WA

  • 4 reviews

Meat is always fresh

published

I like Woolworths butcher, their meat is always fresh compared to coles, and the one time I got meat that was off before the expiration date, they refunded without issue. but their customer service from the managers is very poor. I go to Maddington and carousel Woolworths and both stores have very rude managers.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMaddington and carousel
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Richard

Richard

  • 2 reviews

Woolworths The Ponds - Hopeless!

published
Value for Money
Customer Service
Return Claim MadeNo
Store LocationWoolworths The Ponds
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Dan

Dan

  • 4 reviews

Fancy Feast cat food

published

my cat only eats this brand and flavour and recently the company changed the label and color and was going crazy looking for this range which was on special for $1 at one stage was 0.80cents so i stocked up but since they changed the label went to both stores at Watergardens and no staff could find the tag or the cans said was out of stock? no barcode match showing on their system
went to Taylors Lakes Vic and a male staff explained label changed would be nice for a heads up on the change on the the store app it was showing pink

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationTaylors Lakes Vic
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Angie H

Angie HGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Woolies saved my life

published

I needed to grab some choccies after work and woolies were having a huge sale on toblerones. Stocked up and loving it. No need to share.

Prices decrease and my waist increses!

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
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Ber

BerSouth East Queensland, QLD

  • 2 reviews

Sold me rotting chicken - Staff resolved issue

published

Sold me old (SOUR SMELLING!) chicken - spoke to staff and they resolved my issue quickly. Happy with the service I received, although I could have still done without the inconvenience.

Value for Money
Product Quality
Customer Service
Return Claim MadeYes
Store LocationSunnybank Hills
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Grumpy Pop

Grumpy PopSouth East Queensland, QLD

  • 2 reviews

True fully the most tatsteless ham I have eaten.

published

Every year we buy a Woolies Ham for Xmas & have been very happy with the taste of their ham . This year I cant believe how tasteless & bland their budget ham is .

Value for Money
Product Quality
Return Claim MadeNo
Store LocationRedbank Plains
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Worst Baguette I've Ever Tasted

published

Dry, dense, and spongy - this is the worst piece of bread I've ever had in my life. Makes regular white bread seem gourmet in comparison. Previously, I have had better breads from Woolworths.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMelbourne
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Stop changing packaging.

published

I have been purchasing Woolworths light sparkling mineral water for many years, slabs of 20 to a pack, recently Woolworths have changed the shape of the bottle and made the lid (screw top) a lot smaller, it has made it difficult for me to remove the lid and also recap the lid, most of the time dropping the lid as it is so small, as a senior it appears I may have to find another brand to purchase, as I cant deal with the new shape of the lid...why change something that doesn't need changing..

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationWhyalla
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Jane

JaneGreater Melbourne (Metropolitan), VIC

  • 6 reviews

Disgraceful customer service!

published

My first visit to Woolworths Southland today.
At self serve checkout I placed my purchases on the left side instead of the right.As I began to scan a female attendant came from behind and threw my fruit to the right side,the nectarines all dropped out of the bag and were very bruised when I got home.I tried to explain I was used to their checkouts
being the other way around to no avail or apology.
At Chelsea and Patterson Lakes stores you scan left to right,how confusing for us seniors,I felt like a shoplifter!
Coles and Aldi are looking good!

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationSouthland
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These chickpeas have a strange flavour.

published

Woolworths brand Chickpeas,No Added Salt have a very strange ,bitter,(almost baking soda) kind of flavour.
The chickpeas were smaller than usual & I could not process them into a smooth paste for hummus,they retained a gritty texture as if not cooked properly. I had to throw the hummus away. The can label states it is a product of Italy but I think that is misleading and it is possibly a Chinese product ,packed in Italy for Woolworths.

Value for Money
Product Quality
Return Claim MadeNo

Alasdair

AlasdairGreater Melbourne (Inner), VIC

  • 5 reviews
  • 1 like

Scammed_again

published

Nearly all Woolworths food products marked 'Product Of New Zealand' are really products of China. Be warned, Woolworths are lying on many labels. Don't trust falsely labelled food products from China or their lying suppliers.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationHuonville Tasmania
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AlanB

AlanBCentral Highlands and Goldfields, VIC

  • 2 reviews

No Service

published

Shopped at the Doreen (Vic) store on Friday evening, one register opened and staffed by a very inexperienced guy. Had very little idea, when we were overcharged for an item he referred us to the enquiry desk. The response from the desk (after waiting for 10 mins) was " It's his first day". I don't blame the guy, he should have been supervised. To make matters worse the conveyor belt on the register wasn't working!!

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationDoreen (Victoria)
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Ophelie

Ophelie

  • 4 reviews

Great customer service

published

Their customer service is amazing. They are not annoying when I bring back a product, and give us free products when there is a missing item in an order made online !
I just wish that they had more organic products (meat, eggs per dozens, nuts), then I would shop so much more often at their store.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationSt Kilda
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Corry W.

Corry W.Sydney, NSW

Store Managers do not understand Australian Consumer Law

published

After trying to purchase an item from the current catalogue in 3 stores (none had stock) I requested a rain check from the Coogee Metro Store. The Manager (Kam) instructed the staff not to issue the rain check as that store did not stock the item. I explained that this policy is in breach of the Australian Consumer Law but to no avail. I have an email from Woolworth's head office stating that they are required to issue a rain check even though the store does not stock the item.

Customer Service
Return Claim MadeNo
Store LocationCoogee Metro NSW

Bad really bad

published

Its really pity this Safeway just opens up
First time I drop by to get bagel for my daughter look what I get this is why soo hard for me to trust shopping on this business one cant be sure if they do check what they selling at all.
Too much mould when its not even expired yet the staff as I give it to her
Just thought it is expired I just cant be bother to talk since they are impossible to talk too.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCarolinespring
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Stephen E

Stephen EGreater Melbourne (Metropolitan), VIC

DEMEANING CASH CARD PAYMENT PROCESS

published
Customer Service
Return Claim MadeNo
Store LocationBlackburn North

monger32

monger32Greater Melbourne (Metropolitan), VIC

No stock, Bad service

published

Woolworths Chelsea store Friday 2.30 pm No bread No diced beef No celery and no staff interested in helping, i stood between 2 staff members debating who would make any attempt to get some celery after 30 minutes i returned still no celery. half of the staff stand outside smoking or dont appear to be doing much at all, i have tolerated the sloppy customer service from this store for years this is the last time. half the time i have ended up going to another supermarket to buy the products that this disfunctional store cant supply never again will i shop at this store with its empty shelves near out of date food or stale bread and after a store redesign its still the same empty shelves just in a different location. Hello Coles

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationChelsea
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Page 1 of 79

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Questions & Answers

Mike H.

Mike H.asked

Is the current meat packaging in Woolies
going to continue. Meat is grey and smells. Both beef and pork are disgusting. Have moved to Coles in the interim. Hoping we change back to original meat products.

2 answers
hammerhead
hammerhead

Ask the store

Mike H.
Mike H.

Have spoken to store staff who are not happy and are receiving many complaints


Maree G.

Maree G.asked

Why have woolworths changed there sausages (large tray) always liked them now I don`t I have bought my last tray

2 answers
george
george

because they want to sell less sausages in a small tray for the same price of a large tray its happening everwhere

Fair Go
Fair Go

Supermarket sausage ingredients read more like a chemistry test and its the chemicals they don't have to list on the labels you need to worry about. Forget convenience and don't fool yourself you don't have time ---go to your local butcher and enjoy real meat again, it will surprise you.


Brian

Brianasked

Why do you have mutton marked as lamb in your Gladstone Kin Kora shop

7 answers
Brian
Brian

I thought Woolworths might respond on this site

Fair Go
Fair Go

Mutton tastes much better than lamb, its always less expensive and should be cooked slower, ie; 170c unlike lamb 200c+. bye

Brian
Brian

What in gods name has that got to do with Woolworths having Mutton Legs labelled as Lamb Legs.


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