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Woolworths Physical store

Woolworths Physical store

2.3 from 1,715 reviews

Reviews

2.3

1,715 reviews
5
(241)
4
(193)
3
(197)
2
(245)
1
(839)
  • Value for Money
    2.4 (291)
  • Product Quality
    2.6 (293)
  • Return Claim MadeYes (21) · No (302)
  • Customer Service
    2.6 (284)
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frank

frankIllawarra, NSW

low quality woolies brands

published

woolies lasagne and curried sausages both lack flavour.hardly any meat or cheese in lasagne.very much doubt if there is any meat in the curried sausages.had purchased a few of both product,but they are now in wheelie bin.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store Locationunanderra nsw
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Gina

GinaSydney

  • 2 reviews

Pack your own bags

published

Why are you using covid-19 as an excuse,your staff not allowed to touch costumers bags unless you buy them from you? But yet your staff is touching every product that I have touched and put it on the line for them?! If I'm buying few things I can to it myself,but when you buying full trolley of groceries and trying to harry up ( while your staff is playing with her nails)so that line behind me doesn't have to wait,it's horrible. Business,you trying to make money from those stupid bags, that we are all trying so hard not to use. Disappointed with you woollies.

Customer Service
Return Claim MadeNo
Store LocationBonnyrigg
tom wood

tom woodPerth, WA

thank you for producing a simply awesome product

published

strike multi purpose cleaner first time used oh my god brilliant on glass splash back on windows there is nothing like it spray wipe sparkle the product of the year thanks Woolworths

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationRockingham
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Edward Sukkar

Edward SukkarGreater Melbourne (Inner), VIC

  • 8 reviews

Jam Bakery donuts

published

The jam doughtnuts at Woolworths have no jam within. Only a dollop of jam on the side. This is disappointing known that jam donuts are supposed to have jam within. This is misleading because the dollop on the side is put on the side on order to suggest that jam is oozing out of the doughnut and it is not.

Value for Money
Product Quality
Return Claim MadeNo
Store LocationEpping north Woolworths
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Claire

ClaireSouth West, WA

Roast chicken

published

Bought a roast chicken. Pre cooked. Got home, opened bag and it had disintegrated off the bone. Drum sticks just bone. So over cooked meat, so dry it was inedible. Collapsed carcass.
I felt sorry for the chicken giving its life to this treatment, waste!
Me: not happy!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationMargaret river
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Britt

Britt

  • 2 reviews

Both a Bad and Good Customer Service Experience

published
Customer Service
Return Claim MadeNo
Nevertoreturn

Nevertoreturn

  • 2 reviews

Blacktown Woolworths- 1. Sleazy security guard and 2. Social distancing ignored by Duty Management

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationBlacktown
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John S

John SSydney, NSW

  • 6 reviews

Bakery Products are good value

published

I love a good pastry with coffee. A "fully loaded" almond croissant at the coffee shop costs $5 to $6. At Woolworths bakery, a pack of 2 smaller and "lightly loaded" croissants costs $3.50, which is more than enough and very tasty as well.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationWarringah Mall Brookvale, NSW
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Wayne

WayneSouth East Queensland, QLD

  • 2 reviews

Backward Step

published

I used to go to Woolies & look at the aisle signs to determine where product was.
NOW - some genius has come up with a fantastic idea that all the old folk & customers need is three or four items on the overhead aisle signs to quickly find what they are shopping for.
What a backwards step - myself & many people I speak with in the centres give up & leave as we do not have the time to trawl the aisles.
Seriously - whoever came up with this innovative concept needs to be shown the door & woollies need to realise most people are time poor & need the old comprehensive signage whereby we can quickly determine where product is.
Listen to the people Woollies - or suffer the consequence.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationVarious
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nahdoo

nahdoo

  • 36 reviews

Disgusting Meat Packaging

published

The two packs of Bladebone Steak we purchased from Woolworths The Glen, Glen Waverley for a casserole were packed with 350 gms on of inedible fat and gristle.
The packs had the fat and gristle side of the meat turned down so that they could not be seen. Absolutely disgusting.
It would appear that Woolworths will do anything to sell this meat.

Value for Money
Product Quality
Return Claim MadeNo
Store LocationThe Glen shopping centre Glen Waverley
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Stephen

StephenSydney, NSW

Eye fillet that is just scraps - rubbish!

published

Purchased eye fillet from St Ives Woolworths and it was scraps vacuum sealed together. The meat was cobbled together or pressed together to look like a steak under vacuum plastic and fell apart on the BBQ. This meat could not be grilled it was rubbish.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationSt Ives
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Jo Baker

Jo BakerNorth Queensland, QLD

Deli Staff Charters

published

Woolworths Charters Towers Deli Staff are the Most pleasant and Helpful staff, they always go out of their way to ensure customer satisfaction .. Much Appreciated and always a pleasure to deal with xo

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCharters Towers Qld
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Ken S.

Ken S.Metropolitan Adelaide, SA

Friendly Staff

published

I'm surprised that the overall rating for Woolworths is so low. After facing somewhat contemptuous attitudes from frontline staff in a competing supermarket, I was greeted with warm, courteous and helpful staff at Woolworths in both local stores in Salisbury SA. This surely means more to customers than product quality etc. I heartily commend both staff and management, the latter who have clearly spent real effort in training and screening of their staff.

Customer Service
Return Claim MadeNo
Store LocationHollywood Plaza and Parabanks South Australia
Jaehoon Shin

Jaehoon Shin

  • 3 reviews

Woolworths home brand rice is like plastic

published

No matter how you try to cook them, they taste like plastic made in China.

We tried soaking in water for quite sometime to soften it up a bit, doesn't work.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store Locationcaloundra
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Woolworths in Noranda Shopping centre - Very poor costumer service

published

Very poor costumer service in checkout. Checkout girl started crying after I told her I’m waiting in her line, after she called a costumer from a different line first. Another worker came and yelled at me in front everyone, even though other customers behind me also told the checkout girl I wasn’t being rude to her. After I went back to the store and asked for the manager. I found out the manager was the one that yelled at me saying I was rude to their worker. I then asked her if she even knew the full story and she replied no ... yet she proceeded to tell me off. I was a weekly costumer, I no longer go there. Basic manners needed. Especially in tough times.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNoranda Perth WA
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marinon29

marinon29Greater Melbourne (Inner), VIC

  • 3 reviews

Fast service in store

published

The store was clean and all products needed were available. They were concerned about there cleanliness and hand sanitizer was available upon entering the store. They had great specials and staff were presentable

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationPreston south
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Customer

Customer

  • 2 reviews

Price gouging on hand sanitisers.

published

There was a bamboo basket filled with very small (50ml) hand sanitisers (plain, not "hospital grade" or other excuse-inducing type) on each checkout desk. I asked the operating staff for the price and I was shocked to be informed that there were sold for $4 each!! Is there really a state authority that regulates the pricing of such a necessary item or the people are abandonded to the arbitrary decision-making of the retail businesses?

Return Claim MadeNo
Store LocationBondi Junction
Noah Tapara

Noah TaparaSouth East Queensland, QLD

Best supermarket in town - Nundah Qld

published

The store is full of products which we enjoy. I love the way Nundah has changed the display of fruit and veges. The staff are very helpful. People from Brisbane definetely love the service that Woolworths show, and the environment is calm, caring, and very loving.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNundah, Brisbane
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Farmer

FarmerSydney, NSW

  • 5 reviews

Woolworths mixed nuts 375gms. Not!

published

Pack shows almonds cashews pistachio macadamia and peanuts.
Its 97% peanuts! Rip off misleading pack picture and words. At $13 kg for almost 100% peanuts most unsatisfactory.
Will never purchase this product again.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationSydney
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beads

beadsSydney, NSW

  • 6 reviews

Brilliant - Great Quality

published

Have visited the new Woolworths Metro Castle Hill 4 times since its recent opening and must say the Meat, Chicken and Produce are quality. Woolies prices throughout this very convenient new store. Look forward to being a very regular shopper.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCastle Hill Metro NSW
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Page 1 of 86
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Questions & Answers

tracey r.

tracey r.asked

Physical store

Why don't you sell racks of lamb in your stores any more but they are available to order online I don't shop online

3 answers
Bent O.
Bent O.

Ask them directly as they don’t reply here

thomas p
thomas p

funny that i just bought some from the store they had plenty

george
george

I bought 2 racks this morning from the store

dave

daveasked

Physical store

I shop at Deception Bay store and could not buy 3 basic items. 1. Mud Cake in fact any fresh cakes. 2.Hungarian Salami mild or hot. 3. Devon from the deli This was on Monday afternoon. I was informed by staff that they had none in stock My question is how could you run out of three basic items like these ?

4 answers
dave
dave

Yes and the QUESTION WAS
why were they totally out of 3 basic products ???? on a Monday afternoon Possibly because it is in a lower socioeconomic area and they dont give a rats arse about customers in Dbay Or is it because they got caught ripping off their employees and have to cut back on stock orders topay them back. Go to woolies at Kenmore and its a different story And by the way the site said ask a question which i did

Fired Up
Fired Up

I would never classify cake, salami and devon as BASIC items. As you know they don’t answer in this review site. Easy solution-shop at Kenmore

bill bayley
bill bayley

have you thought about asking woolworths instead of here this is a review site

Mike H.

Mike H.asked

Physical store

Is the current meat packaging in Woolies
going to continue. Meat is grey and smells. Both beef and pork are disgusting. Have moved to Coles in the interim. Hoping we change back to original meat products.

2 answers
minni
minni

Ask the store

Mike H.
Mike H.

Have spoken to store staff who are not happy and are receiving many complaints

Get an answer from our members

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