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WorldSIM

WorldSIM

3.5 from 462 reviews

Reviews

Review distribution

5 star
181
4 star
114
3 star
29
2 star
18
1 star
120

  • Verified purchase

Poor product and inadequate support.

published

Purchased in October 2019.

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3 comments
WorldSIM
WorldSIM T.WorldSIM
Mario R.
Mario R.
WorldSIM
WorldSIM T.WorldSIM

  • Verified purchase

A useless piece of crap

published

Purchased in November 2019.

Value for Money
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3 comments
WorldSIM
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Sergio
Sergio
WorldSIM
WorldSIM T.WorldSIM
  • Verified purchase

Disappointment !!! Terrible Service

published

My number cannot be reached by several phone numbers out of the UK. Calls are simply blocked. Very bad and non efficient customer service. I have been discussing this case for weeks, each time I must describe the problem from the beginning, time after time; a very frustrating situation. Communication with the company cannot be through email. Terrible service, be careful!!!

Purchased in November 2018.

Value for Money
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3 comments
WorldSIM
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Tim
Tim

Sorry, this is not my number.

WorldSIM
WorldSIM T.WorldSIM
  • Verified purchase

Verizon customers cannot receive or send texts to/from World Sim card users

published

Purchased in August 2019.

Value for Money
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1 comment
WorldSIM
WorldSIM T.WorldSIM

  • Verified purchase

Terrible

published

Tried multiple times to get information on my order just continuously told not dispatched. No one answers the phone. Finally get told item is out of stock. Ask to cancel order and request refund, get no confirmation after several requests

Purchased in October 2019 for $218.00.

Customer Service
Transparency
1 comment
WorldSIM
WorldSIM T.WorldSIM

  • Verified purchase

Slow, unresponsive, Bad customer service

published

First, I had to remind Worldsim to ship the hotspot so it arrived a month after ordering.
Second, since they were so slow, it arrived too late for the event I needed it for. Because of that, I ended up getting one locally.
Third, It arrived with a European charger (I'm in the USA).
Fourth, since the Worldsim ZTE MF65 hotspot was unneeded, I promptly requested a return & refund. Again, worldsim was unresponsive and conveniently waited until the return period was past. Then they finally responded to my third request for refund. Now they say "This Order is out of refund period."
Don't waste your time with this company.

Purchased in July 2019.

Value for Money
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1 comment
WorldSIM
WorldSIM T.WorldSIM

  • Verified purchase

Fraudulent Company - DO NOT BUY ANYTHING FROM THEM

published

Purchased in June 2019 for $120.00.

Value for Money
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1 comment
WorldSIM
WorldSIM T.WorldSIM

Customer Service

published

Very friendly customer service always and very fast at solving problems. Well done to a awesome company. Also love the fact that their chat is available at most times and they are quick to answer.

Purchased in August 2019 for $28.00.

Value for Money
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Learn from my lesson - AVOID

published

Purchased in June 2019 for $25.00.

1 comment
WorldSIM
WorldSIM T.WorldSIM
  • Verified purchase

Scammed by WorldSIM

published

Purchased in June 2019.

3 comments
WorldSIM
WorldSIM T.WorldSIM
Bonita C.
Bonita C.
WorldSIM
WorldSIM T.WorldSIM

  • Verified purchase

Keep your money in your pocket.

published
3 comments
WorldSIM
WorldSIM T.WorldSIM
Arjay
Arjay

Have responded as advised, but no ticket number in the subject line and I find my sim card has been suspended yet again despite balances on both cards.
What is going on!

WorldSIM
WorldSIM T.WorldSIM

  • Verified purchase

Defective WorldSIM Duet - Android & iPhone Dual SIM Adapter?

published

Ticket: CAS-224327-G9Q4P0
Received adapter in the mail within the stated delivery period. Was really looking forward until i tried to set it up. Despite calling help desk and after multiple follow up emails (no reply until i threaten to bring this matter via this feedback), i am still stuck with what seems like a defective product, unable to receive or make calls. There are many alternative products but i chose WorldSim because I thought I could rely on a BRAND but I have mistaken. On hindsight, i should have chosen a cheaper alternative. Personal opinion is to avoid this product - there is obvious reason why it is on offer! I requested for a refund and it was silence since...

Purchased in July 2019 for $49.99.

4 comments
WorldSIM
WorldSIM T.WorldSIM
D Liew
D Liew

I don’t think it is unreasonable to request for a refund if not resolved by end of this month (July 2019). It is the only way to make up for the lost of confidence in your product.

D Liew
D Liew

WorldSIM, you did not even try to contact me despite “really pooling all our resources to look into the depth of the matter.” I seek a full refund from a defective product sold.


  • Verified purchase

Bad service

published

The shipping process took about 3 weeks.
When I arrived in Canada, the network wasn't available and it was told me the problem would be fixed in 12/24 hours.
The next day, Sunday, no service again. In the chat they told me the service would probably be able by Monday, so another 24 hours late. I complained that I wouldn't buy again from them and ask for my money back and they didn't even bother to answer. Bad client service.

After writing the review, they sent me an e-mail and I was refunded. But I had to write first a negative review before they answer me properly.

Purchased in June 2019 for $25.00.

1 comment
WorldSIM
WorldSIM T.WorldSIM

The reviewer stated that an incentive was offered for this review


Ken

KenAnnapolis

  • Verified purchase

Quality Service at a resonable Price

published

WORLLDSIM service has been outstanding as I travel the world. It provides all the connectivity one could use at reasonable prices. It is much more economical than a monthly subscription if you are not a heavy cellular user. Well worth the price to use during your travels.

Customer support by Chat or e mail is extremely fast. Ken

Purchased in September 2017.

The reviewer stated that an incentive was offered for this review

  • Verified purchase

Frustrating Customer Support

published

I received the following error message after purchasing a bundle;

"Your order has been placed, But we are sorry there is an error processing your order. If you do not receive order confirmation email within 24 Hours.
Please contact our Customer Service team and mentioned your this reference number:200083296
We will process your order. Thank You!"

In almost 48hrs there has been no response to emails besides auto response. The bundle I purchased has not been activated. Chat gave no concrete feedback.

Needed this service for a 4-day trip and not getting a resolution in three days is pretty frustrating.

Purchased in June 2019.

1 comment
WorldSIM
WorldSIM T.WorldSIM
  • Verified purchase

Fake side

published

This is fake side .. don’t apply any SIM REQUEST.. word of cheating company. Beware from this fraud and fake company.. they will take your money in account.. please be careful

Purchased in June 2019 at 12 Volt Direct Online store for $20.00.

1 comment
WorldSIM
WorldSIM T.WorldSIM

  • Verified purchase

Don't Waste Your Time and Certainly Not your Money with World Sim

published

Purchased in June 2019.

1 comment
WorldSIM
WorldSIM T.WorldSIM

  • Verified purchase

Pointless!! Just stick to your own country's service.

published

Purchased in February 2019 for $27.00.

1 comment
WorldSIM
WorldSIM T.WorldSIM

  • Verified purchase

World SIM Dual Bluetooth Adapter. False Advertising. Web Page says it Supports SMS, support says it does not.Audio Prob.

published

I bought the World SIM so that I could send and receive SMS and make calls using my US SIM while traveling Europe. Phone is a Galaxy S8. SMS does not work. Chatted WorldSIM and they say SMS is not supported (contradicting their own web page).

Also, when I tried making calls using the adapter, I could hear the person I was calling, but they could not hear me.

Can't call. Can't text. Only function seems to be as a caller ID for the SIM in the adapter. Does not work as advertised and not worth the money spent.

Purchased in May 2019.

2 comments
WorldSIM
WorldSIM T.WorldSIM
Traveller108
Traveller108

  • Verified purchase

Support is rude and worthless

published

Well I ordered a simcard Sunday. And till today Friday I still haven’t received a confirmation email (after talking with 3 different staff members on different days, I will add the last conversation with ohh so lovely Matt, who apparently thinks I’m his friend from school the way he addresses to a client having a issue) And even after his promises.... guess what, I’m still waiting probably they couldn’t find the send button.

  • +1

Purchased in May 2019.

1 comment
WorldSIM
WorldSIM T.WorldSIM

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Questions & Answers

Dr.Somchai

Dr.Somchaiasked

I just bought World Sim and try to connect my iPhone X.But it said no compatible with my iPhone X.What should I do?

1 answer
Bri D.
Bri D.

Try to get your money back. Worldsim are a terrible company. Avoid.


Stephen

Stephenasked

Can I receive calls from my current phone number in Australia with this card as I am travelling to the USA

1 answer
Ghandi Foster
Ghandi Foster

You can receive calls from anywhere in the world for rates receiving calls please see WorldSIM website for prices


stephen c.

stephen c.asked

Cami received call made to my current Australian sim number to this new travel sim in the USA

No answers

Get an answer from our members and WorldSIM representatives

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