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WorldSIM

WorldSIM

3.4 from 474 reviews

Reviews

3.4

474 reviews
5
(182)
4
(114)
3
(29)
2
(18)
1
(131)
  • Value for Money
    1.6 (17)
  • Customer Service
    1.6 (19)
  • Rates and Fees
    2.2 (17)
  • Transparency
    1.7 (18)
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Mark W.

Mark W.Sydney, NSW

  • Verified purchase

In the Past Was Fine Now a Total Joke

published

Purchased in February 2008.

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  • Verified purchase

SCAMMERS

published

Do not purchase !!!!! The "FREE" US number is a virtual number that cost you 17 cents a minute for incoming calls. They advertise free US number and free incoming calls. Now I am forced to use it and use up the credit or spend more money to ship it back. DO NOT do business with these SCAMMERS.

Purchased in April 2020 at Worldsim.com for A$30.00.

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popster653

popster653Sydney, NSW

  • 10 reviews
  • 5 likes
  • Verified purchase

Connection Help Excellent

published

I used the WorldSim Chat line (Annie) to get help in activating a Sim card (it wouldnt activate as it should have). She was terrific, responded quickly and was very patient. I do think the set up process could be more seamless but, once set up, the service works brilliantly and is quite quick. Wonderful!

Purchased in March 2020 at Worldsim for A$175.00.

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  • Verified purchase

Very bad customer service and experience.

published

Paid for a SIM card 10 days previous to my trip. It didn’t arrive and when I asked for the refund, they put a lot of obstacles and haven’t done it to date.

Purchased in February 2020 for A$27.00.

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1 comment
WorldSIM
WorldSIM T.WorldSIM
  • Verified purchase

Never received my order and didn't get any answers either!

published

I'd ordered a sim card on the 6th of December for a trip on Christmas day - I have never received my sim card.
Never received my order and didn't get any answers either after I opened countless tickets asking for a refund.

Purchased in December 2019.

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2 comments
WorldSIM
WorldSIM T.WorldSIM
Stella
Stella

Hello, thanks for the answer. I actually placed the order on November 30th , ORD-7474056-B5M0W0 , maybe that's why. Anyhow those are the details. Will Also send an email. Can you see the order now? Thank you

  • Verified purchase

No Delivery!

published

CAS-SXTS1555 refers. I have ordered a data SIM for my upcoming USA trip. Hasn't been delivered yet. No-one responding to this query. Not a great way to start a relationship...

Purchased in January 2020.

Customer Service
2 comments
WorldSIM
WorldSIM T.WorldSIM
Sarah Jane D.
Sarah Jane D.

The reviewer stated that an incentive was offered for this review

luis

luisLima

  • Verified purchase

Tier 1 and Tier 2 support no giving support or fixing issues

published

Purchased in March 2017.

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2 comments
WorldSIM
WorldSIM T.WorldSIM
luis
luis
George

GeorgePerth, WA

  • Verified purchase

Wasted money

published

Tried to use it in North America and Australia. The MoreCards application with an original WorldSIM SIM card most of the time either not registering in local networks or shows "NO SIM" . Completely dissatisfied with this product. Would give it below zero, if I could. Don't waste you money for it.

Purchased in January 2020 for A$120.00.

1 comment
WorldSIM
WorldSIM T.WorldSIM
  • Verified purchase

Do Not Use

published

Pretty useless. I’m learning the hard way that it is much easier and cheaper to buy SIM cards upon landing in each country, even if you’re going to give different ones like me.

Purchased in November 2019 at Website for A$178.00.

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2 comments
WorldSIM
WorldSIM T.WorldSIM
KaseyM
KaseyM

No. One of my issues is that your customer service has been useless at least twice, so I have not been able to use my phone at all. Unless you’re giving me a refund, I don’t want anything more to do with this company or product.

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  • Verified purchase

Unreliable

published

Purchased in November 2019 at On line for A$30.00.

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1 comment
WorldSIM
WorldSIM T.WorldSIM
  • Verified purchase

Not a happy customer

published

Purchased in November 2019 for A$200.00.

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1 comment
WorldSIM
WorldSIM T.WorldSIM
  • Verified purchase

Blocked my communication line

published

Purchased at El Al flight for A$100.00.

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1 comment
WorldSIM
WorldSIM T.WorldSIM
  • Verified purchase

Poor product and inadequate support.

published

Purchased in October 2019.

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4 comments
WorldSIM
WorldSIM T.WorldSIM
Mario R.
Mario R.
WorldSIM
WorldSIM T.WorldSIM
  • Verified purchase

A useless piece of crap

published

Purchased in November 2019.

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3 comments
WorldSIM
WorldSIM T.WorldSIM
Sergio
Sergio
WorldSIM
WorldSIM T.WorldSIM
  • Verified purchase

Disappointment !!! Terrible Service

published

My number cannot be reached by several phone numbers out of the UK. Calls are simply blocked. Very bad and non efficient customer service. I have been discussing this case for weeks, each time I must describe the problem from the beginning, time after time; a very frustrating situation. Communication with the company cannot be through email. Terrible service, be careful!!!

Purchased in November 2018.

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4 comments
WorldSIM
WorldSIM T.WorldSIM
Tim
Tim

Sorry, this is not my number.

WorldSIM
WorldSIM T.WorldSIM
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  • Verified purchase

Verizon customers cannot receive or send texts to/from World Sim card users

published

Purchased in August 2019.

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1 comment
WorldSIM
WorldSIM T.WorldSIM
  • Verified purchase

Terrible

published

Tried multiple times to get information on my order just continuously told not dispatched. No one answers the phone. Finally get told item is out of stock. Ask to cancel order and request refund, get no confirmation after several requests

Purchased in October 2019 for A$218.00.

Customer Service
Transparency
1 comment
WorldSIM
WorldSIM T.WorldSIM
  • Verified purchase

Slow, unresponsive, Bad customer service

published

First, I had to remind Worldsim to ship the hotspot so it arrived a month after ordering.
Second, since they were so slow, it arrived too late for the event I needed it for. Because of that, I ended up getting one locally.
Third, It arrived with a European charger (I'm in the USA).
Fourth, since the Worldsim ZTE MF65 hotspot was unneeded, I promptly requested a return & refund. Again, worldsim was unresponsive and conveniently waited until the return period was past. Then they finally responded to my third request for refund. Now they say "This Order is out of refund period."
Don't waste your time with this company.

Purchased in July 2019.

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1 comment
WorldSIM
WorldSIM T.WorldSIM
  • Verified purchase

Fraudulent Company - DO NOT BUY ANYTHING FROM THEM

published

Purchased in June 2019 for A$120.00.

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1 comment
WorldSIM
WorldSIM T.WorldSIM

Customer Service

published

Very friendly customer service always and very fast at solving problems. Well done to a awesome company. Also love the fact that their chat is available at most times and they are quick to answer.

Purchased in August 2019 for A$28.00.

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Page 1 of 24

Questions & Answers

D Bardy

D Bardyasked

world sim is fraud i placed order for more than month and till date i have not seen my sim card nor my money Order No: ORD-7481028-L4B7M4. Any help?

3 answers
D Bardy
D Bardy

i feel i was defrauded worldsim

popster653
popster653

You need to follow up. It is not a fraud. Possibly its customer service needs to be better like a lot of companies who deal with a large number of small transactions. I have my Sim (March 2020), it works a treat, all good.

D Bardy
D Bardy

it is fraud. you might be member of fraud gang trying to fool people.it not be fraud the day i receive my order

Ruh

Ruhasked

Duet not supported by iPhone X?

No answers
anthony w.

anthony w.asked

Is there a customer service number I can call because I'm having some issues and would like to resolve it?

1 answer
Yanki A.
Yanki A.

I couldn't find a telephone number but I had an Internet chat with support representative

Get an answer from our members and WorldSIM representatives

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