WorldSim have been providing a credit of $5 to their customers who take the time write either a positive or negative review. It is possible that reviewers may have received this incentive.
Fraudulent Company - DO NOT BUY ANYTHING FROM THEM
I purchased 5 SIM cards to be used for a trip to Europe for $120. They arrived on 6/20. None of them worked; when i put them into my phones, they all caused the phones to say No SIM card installed. It took several days to hear back from tech support and they could not resolve the problem. Since I was leaving on my trip a few days later, I did not have the time to try and get them to work and/or get replacements from them given their lack of responsiveness. I also did not trust the company or the cards assuming they did end up working, so I asked for a refund. I have been trying ever since to get a refund.
The company WILL NOT HONOR THEIR WARRANTY. They are refusing to give me a refund, even though it was requested within their stated 14 day window. Their warranty also is for 6 months against defective product, and they refuse to refund me based on that either. They keep telling me it is unlikely that none of the cards work, even though I tried troubleshooting them with their tech support before I went on my trip. They keep saying I need to use an unlocked phone, but that is exactly what I use; they will not admit to a faulty product. The form to submit a refund request on their website does not work - it tells me that the case number is invalid, even though it is the same one they are using in their email correspondence. They tell me I should use their live chat so they can troubleshoot, but there is no way to access the live chat on their website, and they won't tell me how to access it.
This is a HORRIBLE COMPANY that thinks very little of their customers. They do not honor their warranty and do not stand behind their product. I am now out $120 thanks to them. I ended up purchasing my sim cards from OneSIM and they worked fine (with excellent customer service). If I could leave 0 stars I would. Trust the bad reviews - the good ones are from people who may have been compensated.
Purchased in June 2019 for $120.00.
Very friendly customer service always and very fast at solving problems. Well done to a awesome company. Also love the fact that their chat is available at most times and they are quick to answer.
Purchased in August 2019 for $28.00.
Learn from my lesson - AVOID
My first stop was Qatar (which shows proudly on their website giving their cost saving) the card never worked, turns out they don't have coverage in Qatar but "are working on it". Then on to South Africa. At the end of the first day I got an SMS to say my $25 credit was used up. I checked the billing report, I was being charged $1 per MB of data. They say their preferred partner is MTN and give a cost of £0.13 per MB - however you cannot register on the MTN network using their SIM and it defaults to Vodafone at $1/MB. Lastly it says incoming calls are free - my wife paid £3.65 for a 7 minute call to my "free" number.
This is a total con. Save yourself the mindnumbing hassle and the expense and just by a local SIM card
when you land...….it is what I will do from now on. LEARN FROM MY MISTAKES
Purchased in June 2019 for $25.00.
Scammed by WorldSIM
I purchased a Huawei E5788 4G/5G Touchscreen Mobile WiFi & Powerbank. On dispatching the item WorldSIM indicated the value as £20 when the true value was in fact £329.99. Prior to purchase, I wanted an ETA as I needed this for work while traveling. I was promised it would be 2 days. I was skeptical so added some time and worked on 14 days for delivery. Because of false information on the waybill, the package was flagged by my country's customs and to cut a very long story short...... 1. I waited 2 1/2 months to receive the product. 2. I eventually paid a fine of £115,23 on top of import taxes and VAT. 3. I have been flagged by my local revenue service as a person of interest for trying to evade paying taxes.
1. WorldSIM ignores all my attempts to contact them.
2. I keep receiving "copy and paste" messages with their terms and conditions.
3. Lodging a complaint on their site via a ticket is useless as I never receive any response.
4. Chatting with one of their agents on their site also proves useless as they promise to forward my message to the relevant "team". I suspect this "team" is a bin as I never hear anything again.
Purchased in June 2019.
Keep your money in your pocket.
Bought credit for WorldSim card and a World Data card earlier this year, specifically for when I travel on occasion between Portugal-Spain-UK.
Fine for a while. My phone is switched off 99% of the rest of the time. (I have another for local use)
Just noticed that my balance on the telephone account was reduced to 0.90c from approx. $20.
Contacted W/S and told my Data Roaming was switched on (Though the phone is not switched on)
Turned it off and yet more money deducted that same night! (0.70c now left)
This morning tried to access my account to find my Sim card has been 'suspended', cannot access account to 'Top-up' or worse still access details of my Data card for mobile Wifi which still has $20+balance.
Tried to contact them on email on suggested address which was returned as no longer in existence.
Telephoned the UK number and told the site closed down for maintenance.
Since tried their internal messaging service which failed to go through.
So, no contact at all now about my initial purchase of credit amounting to £50 of which I have had little legitimate use.
Defective WorldSIM Duet - Android & iPhone Dual SIM Adapter?
Received adapter in the mail within the stated delivery period. Was really looking forward until i tried to set it up. Despite calling help desk and after multiple follow up emails (no reply until i threaten to bring this matter via this feedback), i am still stuck with what seems like a defective product, unable to receive or make calls. There are many alternative products but i chose WorldSim because I thought I could rely on a BRAND but I have mistaken. On hindsight, i should have chosen a cheaper alternative. Personal opinion is to avoid this product - there is obvious reason why it is on offer! I requested for a refund and it was silence since...
Purchased in July 2019 for $49.99.
The shipping process took about 3 weeks.
When I arrived in Canada, the network wasn't available and it was told me the problem would be fixed in 12/24 hours.
The next day, Sunday, no service again. In the chat they told me the service would probably be able by Monday, so another 24 hours late. I complained that I wouldn't buy again from them and ask for my money back and they didn't even bother to answer. Bad client service.
After writing the review, they sent me an e-mail and I was refunded. But I had to write first a negative review before they answer me properly.
Purchased in June 2019 for $25.00.
Quality Service at a resonable Price
WORLLDSIM service has been outstanding as I travel the world. It provides all the connectivity one could use at reasonable prices. It is much more economical than a monthly subscription if you are not a heavy cellular user. Well worth the price to use during your travels.
Customer support by Chat or e mail is extremely fast. Ken
Purchased in September 2017.
Frustrating Customer Support
I received the following error message after purchasing a bundle;
"Your order has been placed, But we are sorry there is an error processing your order. If you do not receive order confirmation email within 24 Hours.
Please contact our Customer Service team and mentioned your this reference number:200083296
We will process your order. Thank You!"
In almost 48hrs there has been no response to emails besides auto response. The bundle I purchased has not been activated. Chat gave no concrete feedback.
Needed this service for a 4-day trip and not getting a resolution in three days is pretty frustrating.
Purchased in June 2019.
This is fake side .. don’t apply any SIM REQUEST.. word of cheating company. Beware from this fraud and fake company.. they will take your money in account.. please be careful
Don't Waste Your Time and Certainly Not your Money with World Sim
It took me posting a really disappointing review on Google for them to reply after four days from when I purchased an international sim card online. No confirmation, no messages, I was left clueless about the transaction. Thank fully I paid through Paypal so could see they've taken my payment. 3 calls later, plus a useless 'chat', nothing!! I paid extra for tracked postage and have no idea whether the purchase has even been processed by them let alone if it has been sent. So I posted a review on Google to hopefully warn others to not waste their time with this complete JOKE of a company and that's when a tawdry email from World sim arrived in my inbox. But...don't be surprise... nothing has come off the email which simply said a follow up email would be sent about my order?? What?? I'm fighting for a refund now. I can't be bothered to continue wasting a penny on this company.
Purchased in June 2019.
Pointless!! Just stick to your own country's service.
Short story: This company works on a complete farce.
Long story: Switched to this before undertaking a year trip away (South East Asia, New Zealand, South America). Hadn't heard of the service before so really thought I would get the most of it while travelling extensively.
The prices of the bundles are high but thought may be worth it. Although I should have realised early on that this wasn't going to work out when I paid extra for next day delivery and it hadn't arrived until 1 fortnight later. With very little customer care support.
The data they charge you daily is at the most expensive rates. I topped up my sim twice, maybe three times after receiving it 2 weeks before leaving country of origin (Ireland). Was still left with no credit. Thought, It will get better once I move away, but oh how this has not been the case.
Have not been able to receive any texts or phonecalls whatsoever - even free messages to sign on to public WiFi which my boyfriend has been able to get seamlessly using an Irish network company and 0 credit. Want to top up online and the prices of bundles have doubled. Have contacted the company in their annoying chatbox that nags you about discounts and they have just ended the conversation flatly with no response each time.
Not what is advertised, Recommend to avoid at all costs!
Purchased in February 2019 for $27.00.
World SIM Dual Bluetooth Adapter. False Advertising. Web Page says it Supports SMS, support says it does not.Audio Prob.
I bought the World SIM so that I could send and receive SMS and make calls using my US SIM while traveling Europe. Phone is a Galaxy S8. SMS does not work. Chatted WorldSIM and they say SMS is not supported (contradicting their own web page).
Also, when I tried making calls using the adapter, I could hear the person I was calling, but they could not hear me.
Can't call. Can't text. Only function seems to be as a caller ID for the SIM in the adapter. Does not work as advertised and not worth the money spent.
Purchased in May 2019.
Support is rude and worthless
Well I ordered a simcard Sunday. And till today Friday I still haven’t received a confirmation email (after talking with 3 different staff members on different days, I will add the last conversation with ohh so lovely Matt, who apparently thinks I’m his friend from school the way he addresses to a client having a issue) And even after his promises.... guess what, I’m still waiting probably they couldn’t find the send button.
Purchased in May 2019.
Not fully functional in Korea, buggy the whole trip
I recently took a 2 week business trip to Pyeongtaek, South Korea and Melbourne, Australia.
While in Korea, I could send and receive text messages. I could also receive phone calls. However, I could not make calls. I would get a busy signal immediately every time I dialed. I tried to resolve the issue with a chat session on the worldsim.com website. They couldn't resolve the issue and referred it to their technical support. No one contacted me afterward.
In Australia all functionality worked if it got a good connection. However, on a couple occasions the phone indicated a connection, but nothing worked.
Throughout the trip my phone would indicate "SIM card is not readable" and other SIM card errors. Sometimes the phone would still work. Other times it didn't.
All in all a very frustrating experience. I will not be using this product again.
Purchased in April 2019 for $34.50.
WorldSim USA/CAN/MEX only 2G in Las Vegas... Stupid!
I travelled around in USA and Mexico for 2 weeks.
No 4G/LTE at all. But mostly of the time a good 3G or H+.
And I understand that on the road between 2 cities or towns coverage is bad.
But when I visited Las Vegas (not a small city) coveraged was also 2G.
Inside a building and also outside.
Chatting (via WIFI) with WorldSim, they said to change the SIM to position one in my Dual phone.
After leaving Las Vegas, on the road to L.A. coverage became better with H+, both, Sim1 as well as Sim2.
So, no difference between Sim1 and Sim2, but a bad service in and around Las Vegas.
This mentioned above and the lot of preparation before (wrong sims were send, and many chats to be sure it should work when I arrive in the USA), makes me to give only 2 stars....
Purchased in March 2019.
Worst company ever!
I would give a 0 star if possible. I have had a Worldsim card for over a month. It was open the day I received it. I was told it would be just fine. The card was then activated by WorldSim, but NEVER worked for me. They only wanted me to keep trying different phones. I had a phone that was approved for the country I was traveling to. They couldn't understand that I was ONLY traveling with a basic phone. I then had to leave and my family continued to try to resolve the issue. The company refused to refund the unused balance as their return policy states. They took hours and hours of time with "Try this....." which never worked. We even offered to not worry about the cost of the card. This company is worthless.
Purchased in March 2019 for $30.00.
Sam was very helpful. He guided me and informed me about all the questions I had. Very professional help! thank you sam for your help and the discount code. Cheers!!
Purchased in April 2019 for $8.78.
Bought the SIM in 2018 (already then a problem, limited use from it). April 2019 added a data bundle and talktime top-up. Activated this telephonically (previously a problem, thus did everything I could to smooth use) prior to leaving my home country. Made one call (thus 10 British Pounds), could not use the data (another 13.51 British Pounds). When contacting WorldSIM, I was told the data was for the wrong country (could not use it in Germany). The choice was made on the web (see screenshot), due to the fact that "can be used in the following countries" mentioned). I challenge WordSim to put this review on their website.
Purchased in April 2019 for $32.00.
I bought a 4G data bundle to use in France and it never worked properly. The connection was 3G and not 4G as promised, very slow and very unstable. Worldsim's customer support and tech support were completely unhelpful. After two days of struggling with the card, I finally reached tech support only to be sold that the data bundle was used up. Requests for a refund of my time and trouble were refused. I would not do business with the company again.
Purchased in March 2019.
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