WorldSim have been providing a credit of $5 to their customers who take the time write either a positive or negative review. It is possible that reviewers may have received this incentive.
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Paid Rs. 3588 for a US Number. Got a UK Instead that doesn't even work right.
Absolutely disappointed with World Sim services. I booked their service via BookMyForex. They gave the Sim real quick but the SIM has scrambling numbers and I can't share this number anywhere. They have given a really weird reason stating that there's some issue with US numbers and their team is "working on the issue". After exchanging a couple of emails, the issue still hasn't been resolved and now every time I use their International SIM, a different number reflects on the receiver's phone display. They have not bothered to fix the issue or even get back to me saying that there may be a delay in response/service. Highly! Highly Disappointing. Money totally wasted here!
This company is smoke and mirrors.
This company is smoke and mirrors. Deplorable "service", fake reviews in TrustPilot, the Facebook Page is a joke, and they take users for fools. That "taking" includes inexplicable charges, eroding of credits, that can be interpreted as silent theft. Mysterious terms of service and constantly changing fees, that make tropical weather patterns, seem stable. With over 40+ years in technology, and 6 of those being exposed to the "services" of WorldSIM, I cannot cut up my SIM card, into small enough pieces. This "company" is the epitome of being conned into parting with good money, to receive bad "service" in return. WorldSIM is to be given a VERY wide berth. Run, don't walk.
Purchased in July 2015 for $45.00.
In the Past Was Fine Now a Total Joke
I have used this company for years but it has just deteriorated progressively over time to the point where it's now completely dysfunctional. An employee currently in Spain contacted them this morning it said that their phone line (UK) was not taking calls then he got eventually through to someone on another line it asked for a number to call him back on but it seemed like the whole system is not working he's not keeping his fingers crossed because I warned him it's very unlikely they will return the call.
I don't know what has gone wrong wit...h the company it used to be really excellent but it's so bad now it's frankly completely on usable and when you look at the reviews you can see that people are not even getting the product it's quite obvious they are tottering on the point of collapse. The only place this card ever works is in the UK! I have tried it in AU, NZ, Spain, Germany, Mexico, US, Canada etc and it's a complete and utter waste of time occasionally you can use it to receive calls but can't make calls out other times it won't receive or enable you to make calls. Frankly it is the most horrific option for travel and causes so much stress it is absolutely 100% best avoided. If you contact support they go to all sorts of nonsense about taking the card out putting it back in waiting two minutes it just goes on and on I have another card from the Channel Islands which you just switch on and it works every time I just don't understand why with WorldSIM there is so much complication and nonsense. Looking elsewhere you can see that the whole service is clearly an absolute joke unless of course it's one of these positive reviews or something referring to someone called Annie which seems to be some sort of reply by the company themselves. I looked on Trustpilot and it was quite obvious that the reviews were in many cases false, why on earth Trustpilot themselves have not identified this I have no idea because it must be absolutely obvious to anyone with an ounce of common sense. I've uploaded a proof of payment to the company but I can't be sure which of the cards we use this relates to as there are five or six but it relates to one of them and the problems are the same across-the-board regardless of which card is involved every single one is a total and utter waste of time.
Purchased in February 2008.
Do not purchase !!!!! The "FREE" US number is a virtual number that cost you 17 cents a minute for incoming calls. They advertise free US number and free incoming calls. Now I am forced to use it and use up the credit or spend more money to ship it back. DO NOT do business with these SCAMMERS.
Purchased in April 2020 at Worldsim.com for $30.00.
Connection Help Excellent
I used the WorldSim Chat line (Annie) to get help in activating a Sim card (it wouldnt activate as it should have). She was terrific, responded quickly and was very patient. I do think the set up process could be more seamless but, once set up, the service works brilliantly and is quite quick. Wonderful!
Purchased in March 2020 at Worldsim for $175.00.
Very bad customer service and experience.
Paid for a SIM card 10 days previous to my trip. It didn’t arrive and when I asked for the refund, they put a lot of obstacles and haven’t done it to date.
Purchased in February 2020 for $27.00.
Never received my order and didn't get any answers either!
I'd ordered a sim card on the 6th of December for a trip on Christmas day - I have never received my sim card.
Never received my order and didn't get any answers either after I opened countless tickets asking for a refund.
Purchased in December 2019.
CAS-SXTS1555 refers. I have ordered a data SIM for my upcoming USA trip. Hasn't been delivered yet. No-one responding to this query. Not a great way to start a relationship...
Purchased in January 2020.
The reviewer stated that an incentive was offered for this review
Tier 1 and Tier 2 support no giving support or fixing issues
I have opened a ticket on December last year (2019) , now we are in February 2020 and the issue is still not solved ( sim card not able to register in local network, phone calls not working, internet not working). Several emails have been exchanged with support (tier 1 and tier 2) also customer support and not formal explanation or solution was given., Now they want me to buy a new simcard without confirming if this is going to solve the issue I have. I am asking several times for a refund and compensation because of this issue but so far they ...do not want to offer any of them. I am also requesting to escalate this issue to management and still not getting any reply just non sense updates with no permanent fix from customer support and tech support. It is really annoying not get a fix even after providing information and update a ticket several times in a month for the last 3 months.
Purchased in March 2017.
Tried to use it in North America and Australia. The MoreCards application with an original WorldSIM SIM card most of the time either not registering in local networks or shows "NO SIM" . Completely dissatisfied with this product. Would give it below zero, if I could. Don't waste you money for it.
Purchased in January 2020 for $120.00.
Do Not Use
Pretty useless. I’m learning the hard way that it is much easier and cheaper to buy SIM cards upon landing in each country, even if you’re going to give different ones like me.
Purchased in November 2019 at Website for $178.00.
Since i travel a lot I have used a Worldsim as my main number for quite some time. However of late the service has become hopelessly unreliable; in the last two months the following has happened:
a) when you change countries you need to lock it onto the recommended supplier, this is seldom smooth and often requires the phone to be powered off and the Sim removed. Since I can be in two or three countries in Europe in a day this is a real bind. Customer service are usually slow to respond with anything helpful and I have normally moved to the nex...
Purchased in November 2019 at On line for $30.00.
Not a happy customer
WorldSim. This company sucks. I placed an order on November 20. Tracked it through DHL. they claimed it was delivered Nov 26. With a signature. It was delivered at a wrong address. Now, I've been going back and forth with WorldSim and DHL for whole month with no solution. It is now Dec 26th They claim, both WorldSim and DHL are investigating what happened. I'm leaving for Asia in a week. With no wifi hotspot. I finally asked for a refund...WorldSim told me they'll get back to me. By the way, they've said they'll get to me each time. They never ...did. I had to initiate contact every couple of days. Everytime, they said they'll investigate I believe they'll never contact me and my money is gone. If and when I get my product and or refund. I will be more than happy to retract this review. Well, I'll still rewrite one... waiting well over a month for a resolution. Yes, a disgruntled fist time customer, Greg
Purchased in November 2019 for $200.00.
Blocked my communication line
I would love talking to someone about my experience.
I am retired and travelling not so often, expecting to use the nice system I purchased and the WorldSim functions...... Before a coming tour' I checked to see whether the system is functioning and here is the surprise.
1. No internet communication
2. Chat with a nice support lady to find that WorldSim brought my credit to zero ($0) with telling me
3. My SIM was blocked since it was not used for more than a year.... again without telling me.
4. Surprise... In the WWW I sow that every new credi...
Purchased at El Al flight for $100.00.
Poor product and inadequate support.
I had a very bad experience. They sent me an old sim (pre-2016!) that was not working properly. Their claim of 24/7 is simply not true! The assistance took 10 days to reply. That was after my trip, then the sim was of no use. I repeatedly asked a refund under, but I was deliberately ignored. Only after insisting, I finally got a reply to my request where they misrepresented the facts to avoid to admit I am entitled of a full refund!
Also, I noted that the SIM was consuming credit because of data even if the data connection was disconnected! Lo...oking at other reviews, I found out that this is often the case. So Beware! When you travel, you are much better off buying a local sim card, which is what I did in the end. These WorldSIMs are way too expensive. Note: I learned to look also to other opinion websites, not the one linked in the merchant pages. Of course, they select the one that is more generous with them.
Purchased in October 2019.
Questions & Answers
world sim is fraud i placed order for more than month and till date i have not seen my sim card nor my money Order No: ORD-7481028-L4B7M4. Any help?
i feel i was defrauded worldsim
You need to follow up. It is not a fraud. Possibly its customer service needs to be better like a lot of companies who deal with a large number of small transactions. I have my Sim (March 2020), it works a treat, all good.
it is fraud. you might be member of fraud gang trying to fool people.it not be fraud the day i receive my order
Duet not supported by iPhone X?
Is there a customer service number I can call because I'm having some issues and would like to resolve it?
I couldn't find a telephone number but I had an Internet chat with support representative
Get an answer from our members and WorldSIM representatives
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