WorldSim have been providing a credit of $5 to their customers who take the time write either a positive or negative review. It is possible that reviewers may have received this incentive.
Not fully functional in Korea, buggy the whole trip
I recently took a 2 week business trip to Pyeongtaek, South Korea and Melbourne, Australia.
While in Korea, I could send and receive text messages. I could also receive phone calls. However, I could not make calls. I would get a busy signal immediately every time I dialed. I tried to resolve the issue with a chat session on the worldsim.com website. They couldn't resolve the issue and referred it to their technical support. No one contacted me afterward.
In Australia all functionality worked if it got a good connection. However, on a couple occasions the phone indicated a connection, but nothing worked.
Throughout the trip my phone would indicate "SIM card is not readable" and other SIM card errors. Sometimes the phone would still work. Other times it didn't.
All in all a very frustrating experience. I will not be using this product again.
Purchased in April 2019 for $34.50.
WorldSim USA/CAN/MEX only 2G in Las Vegas... Stupid!
I travelled around in USA and Mexico for 2 weeks.
No 4G/LTE at all. But mostly of the time a good 3G or H+.
And I understand that on the road between 2 cities or towns coverage is bad.
But when I visited Las Vegas (not a small city) coveraged was also 2G.
Inside a building and also outside.
Chatting (via WIFI) with WorldSim, they said to change the SIM to position one in my Dual phone.
After leaving Las Vegas, on the road to L.A. coverage became better with H+, both, Sim1 as well as Sim2.
So, no difference between Sim1 and Sim2, but a bad service in and around Las Vegas.
This mentioned above and the lot of preparation before (wrong sims were send, and many chats to be sure it should work when I arrive in the USA), makes me to give only 2 stars....
Purchased in March 2019.
Worst company ever!
I would give a 0 star if possible. I have had a Worldsim card for over a month. It was open the day I received it. I was told it would be just fine. The card was then activated by WorldSim, but NEVER worked for me. They only wanted me to keep trying different phones. I had a phone that was approved for the country I was traveling to. They couldn't understand that I was ONLY traveling with a basic phone. I then had to leave and my family continued to try to resolve the issue. The company refused to refund the unused balance as their return policy states. They took hours and hours of time with "Try this....." which never worked. We even offered to not worry about the cost of the card. This company is worthless.
Purchased in March 2019 for $30.00.
Sam was very helpful. He guided me and informed me about all the questions I had. Very professional help! thank you sam for your help and the discount code. Cheers!!
Purchased in April 2019 for $8.78.
Bought the SIM in 2018 (already then a problem, limited use from it). April 2019 added a data bundle and talktime top-up. Activated this telephonically (previously a problem, thus did everything I could to smooth use) prior to leaving my home country. Made one call (thus 10 British Pounds), could not use the data (another 13.51 British Pounds). When contacting WorldSIM, I was told the data was for the wrong country (could not use it in Germany). The choice was made on the web (see screenshot), due to the fact that "can be used in the following countries" mentioned). I challenge WordSim to put this review on their website.
Purchased in April 2019 for $32.00.
I bought a 4G data bundle to use in France and it never worked properly. The connection was 3G and not 4G as promised, very slow and very unstable. Worldsim's customer support and tech support were completely unhelpful. After two days of struggling with the card, I finally reached tech support only to be sold that the data bundle was used up. Requests for a refund of my time and trouble were refused. I would not do business with the company again.
Purchased in March 2019.
Extremely bad experience, amateur company, zero support to customers
We are a Spanish company, have worked with this company for over a year. We bough an international SIM card and several virtual numbers (aka numers from France, Italy, Germany...) so our clietns in those countries could contact us dialing a local number. The experience with WORLD SIM has been extremely disappointing. First of all they always refused to send us a proper invoice, despite the fact it is compulsory by law. Their website is old and falls down quite a lot, and their customer service never really gets to solve any problem. They respond fast through webchat, but then they take 3 or 4 days to really get back to you, and it is never with a proper solution. Their last achievement with us: they cancelled our 3 virtual landline telephone numbers without any previous notice: no warning email 1 month before cancellation, and another one 1 week prior to cancellation, and.. no no no... nothing, not a word. They just cut the rope and bye bye. And of course no support to try get them back! Pathetic. They have no-vision of what "good service to customers" is. I would never recommend them. If you dare to trust them, you will regret as soon as something goes south (an it will go south, sooner than you could expect). Listen to my advice.
Purchased in January 2017.
Very good service in Europe
Been to Europe march 2019 and for the first time tried the WorldSim with a Data package.
Back home the service personnel were very helpful in helping with buying credit and activating a data package (Europe / 4 GB / 30 days). In Europe things immediately worked and I'm happy I was online everywhere I went. Thanks for this service. I only hope the data packages prices go down a bit in the future ;-)
Purchased in March 2019.
International Sim purchased and it cannot receive calls from Australia
I purchase a sim for my elderly father when he travelled to Europe last year, and I paid $15.73 postage 5-7 working days as advertised, but it took over 5 weeks to receive! I complained and received no apology or partial refund or nothing!
My father could make calls to Australia from Europe, but we were NOT able to contact him on this sim. I have escalated this matter several times & contacted my phone provider, and calls cannot be made from the sim from Australia.
My father is going back overseas in 6 weeks, and I need this issue to be resolved, so after several attempts to contact WorldSIM, I get told to buy a new sim, which means I have to pay $15.73 - I should be sent a replacement card at no charge due to the issues I have been experiencing!
Purchased in April 2019 for $63.30.
I've got panic over my expired SIM card and most of my important people I've known knows that number. And which i haven't been travel for so long. There global SIM card provide 24/7 customer service help by Ethan. Ethan helped my to ease the tension. Even though the process he eager to guided and advise... Thank you to Ethan & Cathy, Keep up the good work team!!
Purchased in April 2017.
Sim Not Sent . No refund given
I ordered a South African simcard . It failed to arrive. When contacted I was told their system had failed and that it was impossible to send a new one in time for my holiday. I requested a refund and was told that Customer Services would contact me. Complete farce from a company that is either incompetent or worse. DO NOT use this outfit as you will lose your money and suffer massive inconvenience (I had to find a local company in SA (actually provided a SIM card at half the cost with twice the data)
Purchased in January 2019 for $41.50.
Just a Regular Family
Sold me a SIM that wouldn't work and refusing to refund
I purchased a TP Link mobile wifi device and upon their recommendations, purchased a data bundle SIM card to go with the device. This was to be used in Indonesia. The SIM card has a 7 day and 250MB data validity from the time of activation. I couldn't activate it on-line so called them on 14/01/2019 to get it activated. They couldn't activate the bundle and lodged a case. They then emailed me to say the problem has been resolved and the SIM bundle was activated for the 18/01/2019 (the day I was arriving overseas). On the 18/01/2019 I inserted the SIM card to the device and it wouldn't connect to the local network. I used my mobile phone to chat with WorldSim customer service. The person got me to try all sorts of things, including using another mobile phone to connect to the local network. It still didn't work. By then I had spent too much money on mobile data chatting to WorldSim and nothing was working. I decided to cut my losses short and accept that it wasn't working and address it when I arrived back in Australia. I am now back in Australia and have been communicating for over a week with WorldSim and they just keep making up excuses. They want me to try the SIM card again on the device....well, I am now in Australia and the data allowance is now gone as it only had a 7 days validity from the 18/01/2019. They told me the device was not set up correctly but I used the device with another SIM card and it worked (without having the configure anything). They then said the matter was closed on the 14/01/2019, which was the chat I had with WorldSim to get the SIM card activated prior to me leaving the country. They just kept going around in circles and I had to keep explaining myself to them. The last communication was on 05/02/2019 and they wouldn't refund but would credit my SIM card with $37.50. They claim the bundle credit will remain for life but I have to recharge the SIM card at least once a year to keep the number valid. I am not planning to travel overseas so this is not going to be of any use. They are also blaming me for not using the SIM correctly - like how? I put it in the device it was bought it for upon THEIR recommendations AND I also followed their instructions using my phone. Avoid them like the measles!
Purchased in November 2018 for $37.50.
This is a bogus company with fraud agents
I bought a Rs. 1999 WorldSIM UK card from an agent [name removed], Delhi India. [names removed] promised me that it will work in UK. The SIM card never worked. I had so much difficulty because of this. I wrote to WorldSIM all I got from them was a lip service. DO NOT BUY FROM WORLDSIM INDIA. All agent in India are fraud scum
Pathetic customer service- no one responds to email
Dont buy this ever, their customer service is terrible, sales reps like [name removed] would mislead you and sell this product every now and then you wont be able to make or receive calls, data wont work and Sales & customer service wont respond to your calls and emails. [name removed]
Nancy was helpful
Nancy! was very helpful today, if all discussed is actioned I will be happy, moderately hoping, did have issues last time.
Online help with top-up service
Great online help with my top-up by DANIEL who suggested the best available offer for the day! I was not sure which is the right product for keeping my service number active until DANIEL from online chat offer to help & gave me the advice to use the best top-up for 12 months service activation.
They let me top up an expired SIM
So I topped up my SIM, which I hadn't used for 18 months or so. There was a note above the top-up to check that the number on the back of the SIM began with ... a string of numbers ... mine did, so it was OK. I topped it up with $30 - no problem.
Then a few hours later I get an email telling me my SIM was expired and I'd have to buy a new one. Ok they are free but I had to add another $30 of credit to get the new card, and they said that once I had the new SIM they would add the first $30 – giving me a total of $60 (which is more than I need for a 4-week trip).
OK I got a 50% discount off the second lot of credit – but shipping was $6 ($6 to mail a SIM card?????) for 3-5day delivery – so $21 in all extra.
Why couldn't they tell me that the SIM was expired BEFORE I topped it up for goodness sake ....
Worldsim is good
They have great customer care online who will be ready to solve all problem with you online. Great bonus too. I will be happy to tell more people about your website. This is done by Nancy
Awesome customer service
Nancy from Worldsim was incredibly quick to respond to my query to buy a data bundle for the first time. She even gave me a discount and did it all for me. Also gave me info on how to activate the bundle once I arrive at my destination. Very nice, I will be using worldsim for all my upcoming travels.
Way Too Much Tinkering Needed to Get Internet
Phone service is okay but internet service is AWFUL AWFUL AWFUL. I had to reset the sim card and restart my phone every time I changed location even in the same city. Internet service is particularly bad if wi-fi is on. I would NEVER use this sim card again when traveling to Europe.
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