Great app, easy to start up an account and great customer service
I was hesitant about joining a bank that didn't have much publicity, but I did some research into how the bank came about and the CEO of the company and that gained my trust to start up an account. They have a great mobile app that was easy for me to start up and an awesome welcome package that came into the mail after I signed up. I hope their interest rates for their savings accounts - "Stash" accounts stay as competitive as they are now.
Don't be fooled by a name like Xinja, people seem to think it's Chinese, but it's 100% Australian owned...and I assume the name Xinja, comes from their idea of a ninja mascot for the company, which is Japanese. Easy to use and a lot of tools to save money. I would recommend this to anyone looking to move savings accounts. Due to the current economic downturn at the moment, they have suspended accepting new customers at the moment from what I understand in order to keep the interest rates for current customers
Had issues immediately so cancelled the account
I joined for the interest rates. however when attempting to use their "instant top up" the funds weren't credited to my account. instead they were in limbo for a few days before being refunded to my original account. totally unacceptable. I will say though they have great customer service
Great bank, great app, great team.
Joined early on and had no issues at all.
Very easy to open an account and highest savings rate in market!
Also not crap like the rest of the banks.
Very quick response times as well.
And its Australian, even though they sound Chinese.
Difficult to sign up due to id verification
Tried to sign up for 3 weeks ago and the customer support couldnt do anything with the error. The app can't verify my id information either with license or passport. after I raise the issue with phone support, they can verify me with passport info but the system still does not update it. They refer it to IT department and still not hear anything so far.
Open easily with my partner info.
Interest rate not as advertised.
The only reason I switched to this bank was their "2.25%" fixed interest rate stash account.
If it sounds too good to be true, it is. They don't pay 2.25%. they paid me 1.3%, and when questioned I got some Nonsense in return about interest on money deposited prior in the month etc. Whereas they clearly state interest is calculated daily at 12am.
1.3 isn't that bad. But you won't get 2.25.
Attached you can clearly see I was paid $8 interest on a balance of 7500, where it should've been $14.
I opened an account with a view to putting a reasonable amount of money in. Then found that my wife and I couldn't get joint access, as Xinja doesn't provide more than one card, or do joint accounts. No solution offered, just a suggestion that we could find another bank that does! So that's what we have to do. Not great
Limited functions so far
I realise it is new., but in reality the card account is almost useless to me.
Without Bpay i cannot pay any bills.
So Xinja team, time to move forward get some Bpay happening.
I did have a problem with instant top up function, which was not Xinja fault.
I tried to top up from Comm bank while using 4g internet.
No way would it go.
Seems comm bank do like like people using 4g to top up another bank.
It will only work using wifi, as i found out in the netbank app help section after a lot of digging.
A bit crazy on comm banks side, if i was somewhere and no wifi i would not be able instant top on 4g. Which I think is the whole idea of mobile banking.
Another dinosaur bank idea....
Competitive Savings Rate
Only set up my account a few weeks ago and overall find them to be quite easy to deal with and easy to transact. Xinja seems quite transparent and so far no nasty surprises. Time will tell if this is a good option, so far so good. I will say they are easier to deal with than some other Neo bank competitors.
- Verified customer
Fast and simple set up
I signed up to Xinja using the app. It was so simple and easy. So much easier than opening online bank accounts. Transferring money into your Xinja bank account is instant when using your debit card. I have not tried using bpay or had to contact customer service as yet. The interest rate is better than the big banks and there are no fees. My xinja debit card came in cute and clever packaging. And it's pink!
Not too bad at all
I hope they add many more features over time, but for now, everything seems to work quite well. I do have one issue though, using the instant top up from another debit card, you need to top up at least $20, I think this could be lowered a little more. Other than that, I can't wait to see how they progress
- Verified customer
Just Okay For Now
Extremely frustrating communication tactics when in need of Account Information, they claim to communicate any issues via chat, so you type away your issues and questions, however they only respond with Give Us Call... which is really impossible at times.
definitely need to tone down the super duper over top insincere way they speak too. other then that, The Pink card is a nice colour and the app runs smoothly.
Perfect for overseas travel.
My wife and I used Xinja during extensive travels across Europe this year. We did travel in 14 countries and we found that the use of Xinja cards was easy, secure and reliable. Using our app we could instantly find out how much we were charged in A$ and we could see our balance. We had all our transaction fees reimbursed, which saved us heaps of money during our long holiday. We were able to use Xinja in all ATM overseas. We were able to use the card in all local currencies across Europe and Asia. Topping up was easy and we had the card linked with another debit card. Before travel, we had a good look at all the travel money options and we found that ING and Xinja providing the best and most affordable options for us.
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