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Nice kitchen but some elements of the assembly could have been better
Early 2020 we purchased a new kitchen and thanks to Andres designed a kitchen. in hindsight we made mistakes would have thought with Andres experience may have pointed out these.
I supplied two pull out pantries, which I was assured the installation guys would assemble and fit, these have not been assembled and fitted correctly, and has been a bit annoying to look at.
The electrical and gas fitter did an excellent job the tiler charged above what was quoted given I supplied the tiles & grout.
Considering all this took place during our lock down and restrictions a reasonable good job resulted.
Would I recommend Zesta Kitchens Maybe.
Commenced apartment kitchen renovation mid-Feb 2021 and just completed mid-May 2021 (3 months). As per previous review the cabinets and accessories such as hinges etc. are quality. However due to production issues half the cabinet doors had flaws. Full credit to Zesta who stood by their product and replaced as needed. Special mention to [Name Removed] who provided excellent customer service throughout the process. Initial installer was amazing, however as the job dragged on the installer's availability became less and less reliable (personal is...sues, injury and I suspect double bookings). Supporting trades (electrician, plumber, plasterer) provided average work. Plasterer was least impressive in terms of quality/unfinished work. Lessons learned: I'd never pay upfront and in full again. I'd seek comparative quotes from alternative trades rather than rely on the 'recommended trades' by Zesta.
Disrespectful to my time.
Had to nag the job from the start. Very poor communication.
The job was installed July, I was told the finishing touches would be done before Christmas then never heard back.
Still waiting for kitchen to be finished
Demolition of the kitchen began on the 9 th November. The actual demolition, removal and installation of the kitchen went fairly well for three days. Then there were issues trying to get The plasterer, and Tiler. The Reason we went with Zesta was I assumed, it would be a smooth process and unfortunately it was not. We have a big hole in our ceiling for a week and a half with all the insulation falling into our new kitchen but finally that part was finished. We were missing two internal drawers for the pantry and two cupboard doors. They finall...y arrived last Thursday but then I was informed they couldn’t be installed until 9 December. Zesta is of course blaming Coverd 19 for the delay in the products installation. I could’ve gone with the much cheaper quotes we received but I felt with Zesta kitchen installation would be complete within at least two weeks. I was wrong. Don’t waste your money I wish I’d gone with Bunnings or IKEA
Taking my review down due to promise of better service.
The team has taken reasonable efforts to get in touch with me and fix the problem. I have hence decided to remove my review and help the business service better
Discussed, awful service.
The tactics this company uses is on a par with used car salesmen. I did not even get a quote from this company, just a telephone call from their estimating team telling me about a discount if I make immediate decision in ordering a kitchen. Today is the last day to get a 20% discount she said , no price given at all. When I told her that we are expecting more quotes , the interest was lost immediately. Three weeks after visiting their showroom , still no quotation. To me this company looks very dodgy , will not have anything to do with them anymore. Be aware.
Not camping anymore!!
The Zesta Kitchens Richmond team have been awesome. Thank you for your fantastic service but most importantly for my AMAZING kitchen. Big thanks to Mary, you’ve been fabulous to work with
Kitchens looks magnificent
The team at Richmond were great. Mary was a delight to work with and her designs were amazing. All the trades were organised for me and they done a great job and importantly we’re on time, which is rare. Overall from start to finish couldn’t ask for more.
The reviewer stated that an incentive was offered for this review
Delighted, amazing service
It started with very helpful showroom staff followed by a really experienced designer, then an on time delivery with caring competent trades who cleaned up after themselves, amazing. Perfect result.
Installation of cabinetry, not the whole kitchen
My kitchen is amazing and the tradies did a superb job but only a three star because when I signed up, I asked if Zesta organised EVERYTHING and apparently they do. It was only when the cabinetry was installed that I was told 'job done'. The rest of the work I had to organise myself. I've never done a renovation and didn't want to become embroiled in having to find and organise my own tradies, hence the question. I expected Zesta (especially as that was what I had specifically asked them and been answered in the affirmative) to organise a t...radie tag-team. Not the case. The best they did was give me a list of tradies I could contact but only when I asked them. I did that and because I'm clueless, managed to book them in the wrong order and too close to each other, causing grief for myself and for them. Overall, the work done was incredibly more stressful than it should have been and had I not been lied to, I would've delayed the work until I could organise everything better and possibly still through Zesta. As it is now though, I wouldn't recommend them as a kitchen company. Unfortunately, because the work they did was great - I just don't like being lied to and that overshadows all the good work done.
Poor Quality and Service
Be careful if purchasing from Zesta. We had a kitchen installed, the saleman rushed us to sign and pushed us to have the kitchen installed just prior to Christmas.
All the doors supplied had scratches on them, obviously a manufacturing fault, when I approached the team at Cheltenham, they pushed us off to Head Office, forms were filled in and replacement the doors supplied, only the replacement came with scratches too.
There was no communication from Zesta Customer Service as to when the replacement doors would arrive, they just arrived on...
Very professional, high quality kitchen
After failing to be inspired by "big company" modular kitchens, I happened upon Zesta. I was immediately impressed by the quality of their products and their helpful advice. Attention to detail was impeccable throughout the planning process. The workmanship was top quality and any small problems were immediately rectified with no fuss. The resulting kitchen is outstanding - functional and beautiful and of obvious quality. Many thanks to the Nunawading team. I have no hesitation in recommending Zesta to anyone looking for a new or renovated kitchen.
Beautiful, high quality kitchen
Zesta Kitchens exceeded my expectations. I had a small space in my studio apartment but wanted to fit in a pantry, oven, dishwasher, microwave and a useful set of drawers. At the same time I wanted to have a comfortable amount of bench space. It was a tall order but Joe from the Richmond office brought his tradie knowledge and design skills to meet the challenge ! The result was a streamlined and attractive kitchen I couldn't be prouder of ! Once I complete my splashback I will post a photo up so you can see how well it turned out. I can confidently recommend these guys and the Installers and tradies they recommended.
Zesta transformed a very old kitchen into a perfect modern kitchen using all available space. We chose a grey and white theme using the Hampton cupboards and a grey granite look laminex. We had a slight hick up but all was rectified. It is a perfect kitchen. We have had so many positive comments. It has become a show piece. We are very pleased with the design and attention to detail and highly recommend Zesta to friends and family. We just love our kitchen.
Looked around for a part to my kitchen drawer. Tried the usual suspects - Bunning etc. Made my way to Zesta kitchens. They supplied the parts I needed and didn't want a single cent in return. They don't make them like these guys anymore. Top notch.
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