Discussed, awful service.
The tactics this company uses is on a par with used car salesmen. I did not even get a quote from this company, just a telephone call from their estimating team telling me about a discount if I make immediate decision in ordering a kitchen. Today is the last day to get a 20% discount she said , no price given at all. When I told her that we are expecting more quotes , the interest was lost immediately. Three weeks after visiting their showroom , still no quotation. To me this company looks very dodgy , will not have anything to do with them anymore. Be aware.
- Verified customer
Kitchens looks magnificent
The team at Richmond were great. Mary was a delight to work with and her designs were amazing. All the trades were organised for me and they done a great job and importantly we’re on time, which is rare. Overall from start to finish couldn’t ask for more.
The reviewer stated that an incentive was offered for this review
Installation of cabinetry, not the whole kitchen
My kitchen is amazing and the tradies did a superb job but only a three star because when I signed up, I asked if Zesta organised EVERYTHING and apparently they do. It was only when the cabinetry was installed that I was told 'job done'. The rest of the work I had to organise myself. I've never done a renovation and didn't want to become embroiled in having to find and organise my own tradies, hence the question. I expected Zesta (especially as that was what I had specifically asked them and been answered in the affirmative) to organise a t...radie tag-team. Not the case. The best they did was give me a list of tradies I could contact but only when I asked them. I did that and because I'm clueless, managed to book them in the wrong order and too close to each other, causing grief for myself and for them. Overall, the work done was incredibly more stressful than it should have been and had I not been lied to, I would've delayed the work until I could organise everything better and possibly still through Zesta. As it is now though, I wouldn't recommend them as a kitchen company. Unfortunately, because the work they did was great - I just don't like being lied to and that overshadows all the good work done.
Poor Quality and Service
Be careful if purchasing from Zesta. We had a kitchen installed, the saleman rushed us to sign and pushed us to have the kitchen installed just prior to Christmas.
All the doors supplied had scratches on them, obviously a manufacturing fault, when I approached the team at Cheltenham, they pushed us off to Head Office, forms were filled in and replacement the doors supplied, only the replacement came with scratches too.
There was no communication from Zesta Customer Service as to when the replacement doors would arrive, they just arrived on...
Very professional, high quality kitchen
After failing to be inspired by "big company" modular kitchens, I happened upon Zesta. I was immediately impressed by the quality of their products and their helpful advice. Attention to detail was impeccable throughout the planning process. The workmanship was top quality and any small problems were immediately rectified with no fuss. The resulting kitchen is outstanding - functional and beautiful and of obvious quality. Many thanks to the Nunawading team. I have no hesitation in recommending Zesta to anyone looking for a new or renovated kitchen.
- Verified customer
Beautiful, high quality kitchen
Zesta Kitchens exceeded my expectations. I had a small space in my studio apartment but wanted to fit in a pantry, oven, dishwasher, microwave and a useful set of drawers. At the same time I wanted to have a comfortable amount of bench space. It was a tall order but Joe from the Richmond office brought his tradie knowledge and design skills to meet the challenge ! The result was a streamlined and attractive kitchen I couldn't be prouder of ! Once I complete my splashback I will post a photo up so you can see how well it turned out. I can confidently recommend these guys and the Installers and tradies they recommended.
Zesta transformed a very old kitchen into a perfect modern kitchen using all available space. We chose a grey and white theme using the Hampton cupboards and a grey granite look laminex. We had a slight hick up but all was rectified. It is a perfect kitchen. We have had so many positive comments. It has become a show piece. We are very pleased with the design and attention to detail and highly recommend Zesta to friends and family. We just love our kitchen.
Product good...service questionable.
We were lulled into confidence by good references on their website and the salesman/designer's friendly manner. Later we came to understand that no company would publish anything but "glowing" references and the salesman's professed skill was a veneer. However we found everyone we dealt with to be very polite and friendly nice people...sadly the efficiency did not match.
We ordered our kitchen on the 18 May...it was completed on 17 August. (3 months). There were 9 "silly" faults, some obvious, to mention j...
A few hiccups but end product and installation great.
We are very happy with the finished product and design of our kitchen. The 3D design program was really helpful with planning and seeing what the end result would look like. The designer in store really took the time to make sure we were happy with the design. He came around to our house twice to double check the measurements. (We have an old house and a funny shaped kitchen). We did have some troubles with some late delivery of some of the cabinetry (owner advised it was a problem with suppliers from China) and some trouble with communic...ation around this. This meant we had some mismatched cabinetry (but functioning) for a few months. However, the end result is beautiful. We love our new kitchen, lots of people have commented on how lovely it is. Zesta were generous in offering us some discounts on some further cabinetry if we wanted. The installer they recommended was punctual and accurate. The stone mason did a beautiful job as well.
Still love cooking in my kitchen..
Was searching for a kitchen appliance like thermomix when I came across Zesta. I must say I am very happy with our Zesta Kitchen which still looks brand new after nearly a year. Our friends always comment and I know of two of our friends who now have a Zesta kitchen (one rental) and they are also really happy so glad we purchased and would recommend their products any day!!!!!
The most terrible business I`ve ever purchased from
The only thing I want to say - People, stay away from the place, never order any kitchen from them!!! Quality is terrible - my kitchen is 5 month old and I already have few issues (ex - edge strips are going out) and they`re not going to fix it saying it`s not covered by the Warranty. I also had to battle with them for 1.5 month before it was finally supplied in full - they were missing few things which they didn`t supply in time and were completely ignoring my calls/emails. Now they do the same ignoring my calls saying it`s not their problem!! They only thing they are good with - to take your money from your bank account (and their kitchens cost a lot!) - they`d not be late with that! NEVER buy anything from them!!!!
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