123Zip HydroTap

Zip HydroTap

 Verified
2.9

266 reviews · Statistics

PositivevsNegative
44% · 117139 · 52%
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Build Quality
3.0 (54)
Value for Money
2.6 (55)
Ease of Use
4.0 (54)
Cleaning & Maintenance
3.3 (55)
Taste
4.3 (27)
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Reviews

Zip HydroTap266 reviews
Maintenance man
Maintenance manSAMetropolitan Adelaide, SA
  Elite

What a bad decision

We are a large national company, on one of sites alone we have 9 zip units only as old as 4 years old. We have had multiple warranty calls and now we can't even get them out to repair a unit unless we pay upfront with a credit card, which the company does not do as we have an accounts receivable dept. Only other option is pay a ridiculous amount of money to go on their hydro care plan. Was quoted $900 per unit which includes a filter change annually..thats an expensive filter. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Sujith Rabindranath
Sujith RabindranathQLDSouth East Queensland, QLD2 posts
  HydroTap G5 BCS Elite Plus H5E783Z00AU

Very poor after sales service - I won't recommend any Zip products

Ever since I installed I had numerous issues with this product. Every time I called for service, they book for a date 3 weeks away (including the routine yearly filter changes). Last time, I had to rebook any issue with the tap 3 times. Every time they charged and the issue is still not fixed. Really disappointed spending so much money and getting such a poor service despite purchasing their Bronze care plan. Show details
Taste
Jarryd Severin
Jarryd Severin
  All-In-One

Terrible product and hopeless staff

I recently had an experience with ZIP Water that I feel compelled to share. While the concept of their products is promising, I encountered multiple issues and then it ended up breaking after a short period of time and I was asked to pay for it again.

Furthermore, when reaching out for support, the response was less helpful than anticipated. The sales and technical team seemed unprepared to address my concerns, leading to a frustrating experience effectively.

I believe there's significant room for improvement in customer service and technical support. It would be beneficial for ZIP Water to invest in more comprehensive training for their staff to enhance customer experience. Show details

Woodsy
WoodsySAMetropolitan Adelaide, SA9 posts
  Verified HydroTap G5 BCS Elite Plus H5E783Z07AU

What an awesome device

I bought a G4 Zip Tap some time back having used one in the workplace. I opted for a home based one, smaller in size rather than the commercial units.
It is awesome. The unit allows you to set timers to save energy, when you don't need hot water on demand overnight.
Having filtered cold and sparkling water on demand now is fantastic... to the extend I have bought another when Appliances Online had a sale. The first older G4 unit will be moved into the social area of the house that has a little bar, so I can make up hard and soft drinks, and my newer G5 unit (which apparently has an even better user interface) will be installed into my new kitchen once the house renos are complete.. Cannot wait. Show details
Nicole
NicoleVICGreater Melbourne (Inner), VIC6 posts
  HydroTap G5 BCS Arc H52783Z00AU

Fabulous to have hot, cold and sparkling water on tap

We recently installed this hydro tap and apart from looking great, it sure does get a work out in our house. It is a favourite feature with the little ones who are constantly topping up their sparkling water. It is able to be connected to wi-fi and it has an energy saving function that you can program so that its not running when you don't need it to. The sparkling cartridge has lasted us for 6 months and that is with very heavy usage. I am very pleased with this product and would highly recommend it. Show details
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Michael
MichaelVICGreater Melbourne (Metropolitan), VIC
  All-In-One

It works so well!!

Have used Zip Taps in different environments and they work very well and easy to use by guests.
Robert J.
Robert J.VICGreater Melbourne (Inner), VIC
  Fair Incentive All-In-One Celsius Arc

Space saving and functional

This has been a great product and we would recommend it
Richard P.
Richard P.NSWSydney, NSW
  All-In-One Celsius Arc

Zip is excellent

Zip offer a good service and their service person, Jerimiah, in Sydney, is an awesome professional in every way!
Jen
JenNSWSydney, NSW2 posts
  Arc

Very disappointing

We installed a Zip Arc with chilled/sparkling water, plus town water when we renovated our kitchen. The unit did not work correctly from the beginning. A Zip technician came out and confirmed the compressor was faulty. Apparently the compressor is the heart of the machine, so they don't replace the part, the whole unit gets replaced. I have asked to upgrade to a better unit (including pay additional cost) and they have said no. Show details
Ease of Use
geoff
geoff3 posts
  Elite

Zip Boiling water Units

Have had Zip units installed in our last 3 houses. Most used and one of the most indispensable things in our houses. Product quality and service is second to none. When comes time to replace it , it will be another ZIP. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Taste
Olesya
OlesyaNSWSydney Surrounds, NSW3 posts
  All-In-One Celsius Arc

I’ve got the refund

I’ve got the refund
You never can return it if there is problem with installation!!!
You can’t refund your money for if you already paid for installation as well!!!!
Also they even tried to charge me more!!!
You can’t contact anyone by phone or email!!!!
THEY ARE [Content Removed] BE AWARE!!!! Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Taste
Zip
Zip   DM   
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Meni Meni
Meni MeniNSWSydney, NSW5 posts
  HydroTap
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Rosie
Rosie
  HydroTap

Zip HydroTap - perfect for our Coy as we have any that use the sparkling water, hot & cold water service

The Zip system is very user friendly and the staff love the options of sparkling, hot & cold water in the one place - very quick and easy to use. The support we receive from Zip Water was great. Love it. Show details
Vanda B.
Vanda B.WAPerth, WA2 posts
  All-In-One

It’s crap!

The concept of the product is great! Easy access to clean water, chilled and boiling. The reality is that it breaks down often, there is a long wait for a technician and they often give very wrong and expensive advice! For example I had a water leak error message that blocked any use of the appliance and the technician told me I would have to replace the entire unit at approx $3k! On closer inspection, my husband discovered the pipe connection had failed and all we need is a new plastic connector! Great work Zip!! Not! Have had 8 years of frustration with this thing! Unfortunately Billi Tap isn’t much better or I would have replaced it.
Zip
Zip   DM   
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John
JohnQLDSouth East Queensland, QLD
  All-In-One
Ease of Use

Questions & Answers

Michael G.
Michael G. · HydroTap

I have just replaced the filter on a g4 hydrotap and can dispense cold water but can't get the hot water to work. The red lights is solid but no action. Any ideas?

Danielle H.
Danielle H. · HydroTap Miniboil

I have recently replaced the pump and solenoids to get my zip tap working. Now I am finding when I use the boiling water the ambient water disperses on its own after and runs for about 10 seconds and I cannot turn it off. Can someone tell me what to do?

Kash A.
Kash A. · HydroTap

Hot water not coming out of the tap but it’s in the pipe what the issue

See all Zip HydroTap questions

Details

Compare all Zip HydroTap listings
CategoryWater FiltersWater FiltersWater FiltersWater Filters
Manufacturer Warranty5 year(s)5 year(s)5 year(s)5 year(s)
Warranty DetailsAppliance warranty 36 months plus additional 24 months tank warrantyAppliance warranty 36 months plus additional 24 months tank warrantyAppliance warranty 36 months plus additional 24 months tank warrantyAppliance warranty 36 months plus additional 24 months tank warranty
ManualDownload manual
Visit official website
  • MPN: HT3783Z3

Prices

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