125Zip HydroTap

Zip HydroTap

 Verified
125Zip HydroTap
2.9

275 reviews

PositivevsNegative
45% · 123142 · 52%
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Build Quality
3.1
Value for Money
2.7
Ease of Use
4.0
Cleaning & Maintenance
3.4
Taste
4.3

Reviews

275 reviews
Mark P.
Mark P.Hobart, TAS
  All-In-One Celsius Arc

Fantastic experience from purchasing through to installation

A thoroughly enjoyable experience from purchasing on the showroom floor, through to organising an installation date, and finally the installation itself! Show details
Helena H.
Helena H.
  All-In-One Celsius Arc

H5X783Z07AU

Beautiful tap with all in one function, I love our pull out version. H5X783Z07AU Show details
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HYC
HYC4 posts
  Verified HydroTap
Ease of Use
Cleaning & Maintenance
Taste
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Hilary and John M.
Hilary and John M.Perth, WA2 posts
  HydroTap

Life saver

I can't live without this item. So easy and not expensive to run No more kettles or ice in water. Show details
Shelley
ShelleyDarling Downs, QLD9 posts
  All-In-One
Taste
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Greg B
Greg BSydney, NSW
  Verified BCS Cube Plus

Sparkling water: The best!

We have always used Zip Hydrotap for our boiling water needs as well as filtered cool drinking water but now our new Hydrotap delivering sparkling water as well we have moved into a new level. We are saving a lot of money by not buying bottled sparkling water anymore. Show details
Value for Money
Cleaning & Maintenance
Shelley
ShelleyDarling Downs, QLD9 posts
  Classic Plus
Ease of Use
Taste
Refresh Interiors
Refresh InteriorsSouth East Queensland, QLD
  HydroTap G5 BCS Elite Plus H5E783Z00AU

Exception products!

I specify Zip taps for 9 out of ten of my clients and they are never disappointed. Show details
Steven J
Steven J
  HydroTap

Impressed

Always receive quality service from Zip.
I have been extremely lucky to have the same tech.each visit and am always impressed by Zachery’s professionalism and his ability to diagnose and repair all issues.
I am an extremely happy customer Show details
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Maintenance man
Maintenance manMetropolitan Adelaide, SA3 posts
  Elite

What a bad decision

We are a large national company, on one of sites alone we have 9 zip units only as old as 4 years old. We have had multiple warranty calls and now we can't even get them out to repair a unit unless we pay upfront with a credit card, which the company does not do as we have an accounts receivable dept. Only other option is pay a ridiculous amount of money to go on their hydro care plan. Was quoted $900 per unit which includes a filter change annually..thats an expensive filter. Show details
Build Quality
Ease of Use
Cleaning & Maintenance
Sujith Rabindranath
Sujith RabindranathSouth East Queensland, QLD2 posts
  HydroTap G5 BCS Elite Plus H5E783Z00AU

Very poor after sales service - I won't recommend any Zip products

Ever since I installed I had numerous issues with this product. Every time I called for service, they book for a date 3 weeks away (including the routine yearly filter changes). Last time, I had to rebook any issue with the tap 3 times. Every time they charged and the issue is still not fixed. Really disappointed spending so much money and getting such a poor service despite purchasing their Bronze care plan. Show details
Taste
Jarryd Severin
Jarryd Severin
  All-In-One

Terrible product and hopeless staff

I recently had an experience with ZIP Water that I feel compelled to share. While the concept of their products is promising, I encountered multiple issues and then it ended up breaking after a short period of time and I was asked to pay for it again.

Furthermore, when reaching out for support, the response was less helpful than anticipated. The sales and technical team seemed unprepared to address my concerns, leading to a frustrating experience effectively.

I believe there's significant room for improvement in customer service and technical support. It would be beneficial for ZIP Water to invest in more comprehensive training for their staff to enhance customer experience. Show details

Woodsy
WoodsyMetropolitan Adelaide, SA10 posts
  Verified HydroTap G5 BCS Elite Plus H5E783Z07AU

What an awesome device

I bought a G4 Zip Tap some time back having used one in the workplace. I opted for a home based one, smaller in size rather than the commercial units.
It is awesome. The unit allows you to set timers to save energy, when you don't need hot water on demand overnight.
Having filtered cold and sparkling water on demand now is fantastic... to the extend I have bought another when Appliances Online had a sale. The first older G4 unit will be moved into the social area of the house that has a little bar, so I can make up hard and soft drinks, and my newer G5 unit (which apparently has an even better user interface) will be installed into my new kitchen once the house renos are complete.. Cannot wait. Show details
Nicole
NicoleGreater Melbourne (Inner), VIC7 posts
  HydroTap G5 BCS Arc H52783Z00AU

Fabulous to have hot, cold and sparkling water on tap

We recently installed this hydro tap and apart from looking great, it sure does get a work out in our house. It is a favourite feature with the little ones who are constantly topping up their sparkling water. It is able to be connected to wi-fi and it has an energy saving function that you can program so that its not running when you don't need it to. The sparkling cartridge has lasted us for 6 months and that is with very heavy usage. I am very pleased with this product and would highly recommend it. Show details
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MAC
MACGreater Melbourne (Metropolitan), VIC
  All-In-One

It works so well!!

Have used Zip Taps in different environments and they work very well and easy to use by guests.

Questions & Answers

Mic M.
Mic M. · HydroTap

I have a 18 months old Zip G5 Hydrotap.
My question is ...why is my boiling water pump silent and my chilled water pump is not?

Shelley
Shelley  

Only Zip or your plumber can answer that. I think Zip need to go back to the drawing board on their product.

Paul Stevenson
Paul Stevenson  

The hot water pump is silent as it operates as any normal pump However the chilled water goes through a compression pump which can be noisy even more so if the compression pump is starting to fail

Michelle C
Michelle C · HydroTap

Hi. My 12 yo Dual Zip Tap is dispensing 'hot-ish' (hotter than room temp but not boiling) water from the Chilled water side of the tap. Does anyone have any idea what kind of fault may cause this?
Parts may not be available given its age and service is $110+ $50/15mins. I was hoping not to waste the money for a technician to tell me its effectively dead.
Thanks for your help.

Maintenance man
Maintenance man  
Maintenance man
Maintenance man  

Sorry, other way round.... when cold is activated leaking hot water valve. Either way. Unless u can sort it urself u have 2 pay but I don't think it would be a "dead unit"

Paul Stevenson
Paul Stevenson  

I don't think it's possible for chilled water to be mixed into the hot tank. It;s not much to go on perhaps check the temperature setting which should be set at 98 degrees

Michael G.
Michael G. · HydroTap

I have just replaced the filter on a g4 hydrotap and can dispense cold water but can't get the hot water to work. The red lights is solid but no action. Any ideas?

Paul Stevenson
Paul Stevenson  

There are possible 2 explanations firstly the hot pump could have failed or There is a fault with the tap head The red solid light tells the water is hot and ready for dispensing.

See all Zip HydroTap questions

Details

Compare all Zip HydroTap listings
CategoryWater FiltersWater FiltersWater FiltersWater Filters
Manufacturer Warranty5 year(s)5 year(s)5 year(s)5 year(s)
Warranty DetailsAppliance warranty 36 months plus additional 24 months tank warrantyAppliance warranty 36 months plus additional 24 months tank warrantyAppliance warranty 36 months plus additional 24 months tank warrantyAppliance warranty 36 months plus additional 24 months tank warranty
ManualDownload manual
Visit official website
  • MPN: HT3783Z3

Prices

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