This possibly the worst pool cleaner ever !! this is the second one I brought 1st one last 3 years then the wheel bearing decided to go cost of repairs $500 + because my pool plumbing was designed to use the Polaris thought try the new model 3900 Sports $850+ later I have a cleaner that continually goes to the same corner and just sits there :( I have had it serviced by the local pool company twice without any success. I am completely and utterly frustrated. I rang Polaris last year yep someone was going to inspect still waiting for that visit so my advise based on my experience over 5 years is stay away.
Well thought of con.
The 3900 could be such a great cleaner, except that it's made to fail. The first year it worked great, then the problems started. The nylon bag is not designed for treated water (my pool is magnesium) and the bags don't last. The tyres wore out in a couple of years and the next year the flimsy plastic gearbox wore out. I had one carefree summer with this cleaner that's it. It's a spare parts goldmine for the manufacturer.
Not worth it
We refurbished our pool in 2012 and as part of that we ended up with a Polaris 3900 'sport'.
Now, 4 years later it's been serviced twice (stripped gears) and the hose hose gone hard rendering it useless.
Like Josie, it was Ok when new, but once it has a problem ....
It simply isn't cost effective
Works well until it doesn't
At $899, you would expect this pool cleaner to last much longer than it does. It's certainly zips around when new, and is really good at cleaning the pool ... until it isn't. We replaced the one that came with the property, as it failed not long after we bought. The newer one is now 15 months old and we've replaced the back-off valve twice. Two weeks ago I noticed it was getting stuck in corners, on the side of the pool, just about everywhere, and not cleaning up the leaves as a result. When my husband checked it he found that both the (plastic) gears and axles have 'gone', meaning the whole thing needs replacing yet again. I cannot believe a product that is relatively simple, and costs as much as this one does, would fail so quickly. We look after what we buy, so it's nothing to do with carelessness or rough handling. It's extremely disappointing. My advice is look for something better built and more durable, even if it costs more.
Pool has never been cleaner!
Had the Polaris 3900 Sport for four years and love it! Can't fault the machine or the service. Had a suction cleaner for 25 years and was continually frustrated by its inability to pick up leaves and getting stuck in corners. The 3900 Sport picks up everything and never gets stuck. Highly recommend it!
In the first year it worked well, but after about 15 months (out of warranty by the way) I started having problems; plus an $80 fee just to diagnose the problem! Got it fixed, but back to poor performance. Definitely stay clear of this product.
Breakdowns and Problems
I have had this pool cleaner for 2 years, and after going well for the first 12 months, it now continually breaks down. It has been back to the shop for repair 3 times, and I have just gone outside and it is not working properly again. The cleaner has slowed down, goes around in circles, gets stuck in corners and doesn't clean the steps / benches.
It is simply not good enough to sell a product for such an expensive amount of money, and have it continually break down.
I would certainly never recommend people buy a Polaris Pool cleaner.
Longevity a problem
Bought the Polaris 3900 sports plus the whole set up of ZODIAC products including the Tri pro chlorinator. Zodiac after sales service very poor. Only 3 technicians in Queensland and refused to allow a contract be given to another pool service so that my 9 month old pump could be fixed. All up 10 days before it can be looked at.
Not Good enough Zodiac. Warranty back up very poor.
Cleans well , easy to empty.
2 back wheels have snapped off and have been replaced. Less than 9 months old.
The zodiac grub said it is out of warranty because i pulled it apart. I am an electrician by trade and it is a fairly simple diagnosis. If the [censored word removed] wasnt broken in the first place i would not pull apart. idiot!!!!
does clean ok
just out of warranty gearbox stripped some gears $129 for a new gearbox.
Zodiac staff very unhelpful. would not buy zodiac again.