Zurich Travel Insurance

Zurich Travel Insurance was a waste of money in my experience. We had a documented delay that forced a last minute change and caused a financial loss. I provided all the documentation I had, and the claim was still denied. The whole point of travel insurance is to cover unexpected problems, but when that happened, Zurich did not come through. The… Read more

process felt rigid, dismissive, and designed to avoid paying legitimate claims. I would not buy this coverage again.

Took out Travel Insurance on basis that Zurich Insurance advertised itself as being for a traveller, I took out policy paid premium. I booked a holiday some months later, unfortunately before the holiday I was diagnosed with a very serious illness and had to cancel the holiday. In all good faith I claimed under the policy it was clearly covered… Read more

and this was accepted by Zurich, when they found out the cost they then said it was not covered, this was complete nonsense. Zurich have a policy of not paying out on Travel Insurance but rather waiting for people to go through the complaints process, knowing they won’t do so.

I took out a travel insurance policy in good faith, I was forced to cancel my holiday due to serious illness, I made a claim on my policy and Zurich Insurance refused to pay. I was definitely covered I understand Zurich do this on a regular basis, do not take out insurance with them. Show details

Really Bad!! – Never ever go with them. My luggage has been lost since 6th of October. I Could not claim for Travel Insurance after providing lost report form and Bank statement as dont have RECEIPTS. The agreement does not says anything about receipts but only DOCUMENTS.. I tryed to complain but I got the same silly answer after more than a month! When asking questions they have put me on hold at least 10 times. Show details

Way too quick to claim pre-existing condition. Coprorate Travel Policy. Are any employees travellng – We have a Zurich Corporate Travel Policy - supposedly one of the better travel insurances for companies. Our Managing Director was in Vietnam, and experienced a muscle spasm in her back that put her in hospital for 2 nights. The Overseas Assistance people that Zurich use were great, quickly organised ambulance and a good hospital - but within 24… Read more

hours the claim was rejected because Zurich say that the condition was pre-existing because our MD mentioned that some time in the past she had had back pain before. The policty does not exclude pre-existing conditions. How can any employer rely on a Corporate Travel Policy that will exclude an employees pre-existing conditions anyway? Does this mean that no employee is really covered properly by ZURICH Travel Insurance? Does this mean you have to vet every employee for every condition before you let them travel - otherwise they aren't covered?

Thankfully quick treatment and pain medication got the problem under control so that she was able to fly home

EXTREMELY DISAPPOINTING. We are still fighting.

A bunch of Rip Offs ! No wonder Commonwealth Bank got rid of them !!! – It has been almost a year, since my claim and still nothing. I took out complementary insurance with my credit card commonwealth bank for my trip to Bali. Unfortunately I was stuck in Bali for an extra week due to the volcanic eruption and had to spend extra on hotel, food and accommodation and another return flight to get back to work. I have… Read more

given my documentation and proof to Zurich Insurance now already 3 times but still they just keep going around in circles and avoiding payout no wonder Commonwealth Bank got rid of them!!!

They a bunch of rip offs and should not be allowed to operate in Australia!

The worst ever- Please Beware – It has been almost 2 years now, since my claim and still nothing. Nobody will talk to me, FOS is having difficulty communicating with them. They are just a scam and use blatant bullying and illegal methods to deny any form of payout. When that doesn't work they just stop returning emails and phone calls, disgusting. It really is amazing what these large insurance companies do get away with.  Show details

Did OK by us – We had to cancel a cruise last year due to an impending operation for my wife. It took Flight center 4 weeks to sort out refund amounts . Zurich paid us within 5 days of submmiting our claim. very happy  Show details

Claim Still Not Processed! – We put in a claim around the same time and our claim has still not been processed. Every time we call it's still being processed, after the phone call an email follows requesting more details, we have dealt with six different people! Zurich incompetent. What do the staff do? Why does the file need to go to six different people?  Show details

Exactly as advertised – We took put travel insurance wit Zurick the service was excellent and staff were very helpful and professional and our claim was dealt with without challenge.  Show details