Superb mattress and great customer service! – I love my new Cooper (king) mattress and would definitely recommend buying from Ausbeds!
I spent a long time researching mattress options and reading reviews on different products. I'd originally been looking at the Koala mattress and other similar mattress-in-a-box style products, but I was ultimately put off by several reviews that complained of a similar problem (sagging after a year or so). Given the money I was spending and my idea of a long term investment, I wanted something that I felt would be more reliable in the long run. I also wanted to buy from somewhere that would care if anything wasn't right.
The Ausbeds Cooper mattress had great reviews and a high value-for-money score, particularly for a mattress that was close to my price range. I liked the fact that Ausbeds is Australian owned and the mattresses are made in Sydney. The fact that the owner also responded to reviews also gave me some confidence that I'd found the right company... and I wasn't wrong. I can 110% recommend Ausbeds and the Cooper mattress!
From the moment I picked up the phone, Courtney was a pleasure to deal with. Courtney helped arrange a delivery date to suit my circumstances (moving home). The mattress arrived within a couple of days, within the time slot agreed. The Ausbeds delivery driver was professional, polite and an all-round nice guy. He phoned ahead to let me know when he would arrive, wore a mask during the delivery, delivered the mattress to the bedroom (with my help), unpackaged the mattress and removed all rubbish etc. He also showed me the modular nature of the mattress and what I could do to make the mattress slightly firmer/softer.
I'd ordered the med-firm option online (which was the firmest option available) and having slept on it for a few nights, wasn't sure if it was firm enough for my liking.
Courtney followed up a week later to find out if I was satisfied with the mattress so I asked what could be done to firm it up a little. This is where I really appreciated the personal touch from Ausbeds... I received a call from Karl at Ausbeds who advised they could replace the springs to make the mattress firmer. For the cost of an additional delivery trip (c.$70), the following day the spring set was delivered and replaced. The mattress is now perfect for me, just the right firmness and I'm extremely happy with Ausbeds.
In summary: - I've had the Cooper mattress for around 2 weeks now, it is really comfy, but still firm and supportive. I would definitely recommend it. - I went for a med-firm mattress originally as this was the firmest option available on the Ausbeds website. But after sleeping on the mattress for a few nights and speaking to the Ausbeds team I was able to get a firmer set of springs. Now the mattress is perfect for me. - Thanks to the Ausbeds team's personal touch, getting the mattress firmness adjusted was an easy, pain free experience without having to send the mattress away. - Time will tell but the mattress seems to be really durable and well made. The perimeter/edge fabric seems strong and robust. The top material is soft and makes for a great nights sleep.
Thank you Ausbeds' team!
Purchased in at Ausbeds for $1,300.
- Sleeping Position: Back, Front and Side
- Adjustment Period: Days
- Pre-existing Neck / Back Issues: No
- Caused Discomfort: No
- Heat Retention: No
- Sagging: No
- Perceived Firmness: Hard
Extra Information
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I'm karl, owner, thanks Tobias, I appreciate the thorough review. I actually answered the phone when you rang up with the issue. I really love to have the ability to come out and change the springs (and all other parts of the mattress) as it makes sense for so many reasons. For example, many people will try a mattress in a box because of the ease of trying and refunding. However, when returned, this leads to waste. I've worked out some rough numbers and a 40kg mattress in a box contains the equivalent of
8000 5 gram plastic bags 86957 1/2 gram straws 2222 coffee cups 333 t-shirts
Not ideal to be producing this much plastic and then scrapping it if it isn't comfy. Better to adjust the one you buy. Also, My mattress uses mainly steel and latex as opposed to plastics.
Changing the springs to suit the person has been the best thing that I've been able to do with the zipper system. Many companies will change the top foam of the mattress to change the feel of the mattress. I found this to not be enough as we eventually fall through the foam and mold to the shape of the springs. I believe to truly change the feel of the mattress it must be done at the spring level.
If anything else happens in the future let us know so we can make the necessary adjustments and we'll keep your Cooper mattress ticking for as long as possible.