Thanks Ros, and apologies for coming to this so long after you wrote it. When the order is a sympathy one, the bar you set is usually a low and anxious one, please just let this arrive and be right, one less thing to carry in a hard week. More than met expectation means it cleared that bar and then some, which is not nothing when the occasion is what it was.

Recipient delighted is the one I would single out. For flowers sent into grief, a warm reaction at the other end is the sign they did what you hoped, a moment of comfort for someone who needed one. That everything else ran smoothly underneath is what let that happen. Kind of you to have sent them, over to Peregian Springs.

Andrew & Siobhan Lily's Florist