AI reviews summary
Pros
Verdict
Overall, customers express strong satisfaction with Lily's Florist, frequently praising the freshness of the arrangements, the ease of ordering online and by phone, and the reliability of the delivery service. While a small subset of reviews notes occasional discrepancies between advertised photos and delivered products, or minor delivery timing hiccups, the prevailing sentiment is overwhelmingly positive. Many international and interstate buyers appreciate the dependable communication and the ability to seamlessly coordinate thoughtful gifts for loved ones.
Beautiful flowers and excellent service. Couldn’t be there for sister’s delivery of nephew in person but Lil’s Florist delivered exactly what I asked for both times I’ve used them.
What a wonderful experience. My son told me at *lunchtime* that he wanted to send some flowers to his girlfriend for their anniversary. We live in NSW, she is in Victoria.. One phone call to the super helpful lady and the flowers were organised. 4 hours later we got a very excited phone call with photos from a very happy young lady who had… Read more
received the most amazing bouquet of stunning flowers. Thank you for such a helpful, friendly, speedy service! The flowers were glorious. Direction for accessing the right part of the property were followed and I couldn't be happier with the service. THANK YOU SO MUCH!!!!!
I am a return customer. Sending birthday flowers to my children who live interstate. Have sent to Port Macquarie and Thornton and have been delivered on time as requested. Will return. Thanks for a great service.
Reviews with attachments
Lovely flowers delivered to our grieving friend. Beautiful arrangement thanks.
Awesome service and beautiful bouquet. I ordered remotely, from QLD, for a dear friend's parent's funeral in northern NSW. The lovely arrangement arrived in excellent time.
I ordered an extra large bunch of flowers for my daughter's 21st birthday. It should of been bigger than the one on the website (photo attached). I got half that size and paid the extra $50 (photo also attached). The arrangement of the one I received was disgraceful. I've contacted Lily's flowers twice requesting a refund but I haven't heard a… Read more
peep back. Why can't these people just send you what they advertise they're selling. Very frustrating.
If I could give zero stars, I would. I paid $94 for a bunch of flowers that were honestly less than half the size of what you would expect to get from Coles. To make matters worse, the flowers had already started dying the very next day. The company refunded me a pathetic $15, which only added insult to injury. I have shown photos of the flowers… Read more
to several people, and everyone was shocked at how poor they looked for the price I paid.
For $94, I expected a decent-quality bunch of fresh flowers—not something that looked completely inadequate and started dying within 24 hours.
Absolutely disgusting value for money and, in my opinion, a complete rip-off. I certainly won't be using this company again, and I'll be warning everyone I know to think twice before ordering from them.
Ordered flowers from the UK for a relative in Australia and they arrived just 5 hours later! How is that even possible?! Impressive! It was the ‘gorgeous white arrangement’ with upgrade to delux. In all honesty I was a little disappointed when I saw a photo of the flowers that had arrived. Looked very different from what was pictured on the website although I appreciate it needs to be flowers that are in season. The recipient was happy.
Disgusted!! The picture on the left is what was delivered! The picture on the right is what I paid almost $100 for!! WILL NEVER USE THIS COMPANY AGAIN!!!
I ordered a fabulous bouquet for my dads GF who fractured her foot and was on limited walking instructions, at home with a moon boot in hot Hervey Bay. Ordering from Victoria so wasn't sure what to expect, but to my delight and the recipients surprise, I learnt the flowers were absolutely beautiful. There were tears apparently, happy tears. We made her day! So thank you so much. Show reply
Ordered from UK so I didn't really know what to expect. Stunning flowers delivered on time to my close friend in Victoria. Very pleased. Show reply
Disgraceful service. I paid $135 for an arrangement to be sent interstate to my niece, who is terminally ill in hospital. I chose the arrangement based on the product image shown on the website which was very prettily arranged and predominantly flowers. All I got was a bunch of greenery with less than half the flowers advertised and stuffed into a vase, not very pretty at all! See photos. I would never use these people again.
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Phone call from the recipient of the bouquet of flowers and chocolates, said it was beautifully presented. And the flowers were “ gorgeous “ .. her words.
I ordered the flowers for some family members who were going through a rough patch. I hadn't seen them until they sent me a photo after they arrived. They were impressed by them and managed to give them a smile during a tough period. Thank you for helping improve their day. I would use again. Show reply
I’ve sent Lily’s flowers to my dad a few times now as he lives far away from me, and he just raves about how beautiful they are, that they are fresh and lovely and artistically arranged. He really appreciates the effort put into them and I love that he’s happy. On my end, the ladies at Lily’s are really attentive and communicative and if anything needs to change they let you know. What a great business, ten out of ten!
Paid $99.67 for flowers to be delivered the next day (Saturday ) to elderly family member in hospital. There was a mix up on our end with delivery details and rather than contact us on provided phone numbers etc the courier driver decided not to bother and didn't deliver the flowers, the company was uncontactable and on the following Monday… Read more
messaged and told us we would have to pay another $15 for delivery or take a refund minus wastage and delivery fees! The driver didn't even bother trying to call us, the flowers were very average for $80+ and all in all the worst flower delivery service I've ever experienced. No contact possible with humans, no customer service and over priced flowers. Would not recommend using this company. Have had lovely flowers delivered interstate multiple times without any trouble and much nicer flowers. All up cost was $114.67 for these average flowers delivered from their shop to the hospital down the Rd.
I live in NZ and bought funeral flowers from Lily’s. Relatives said the flowers were lovely and I have now seen a photo, they are fabulous.
Gerbera flowers were beautiful, except I ordered a box and the flowers arrived in a wrapped bunch.
Latest follow-ups
Did not get bunch ordered when l sent pictures ect was fobbed off with garbage
Follow-up · What is the point of this ? I complained sent pictures and not even apology
Our daughter was thrilled with the flowers and gift that we sent to her. She showed me a photo and they were beautiful. I would totally recommend Lilys florist to anyone especially if you are doing the order from a different country as we did.
Follow-up · The whole experience was so easy from choosing what I wanted to them being delivered. My daughter wasn't home at the time but saw on her home security the flowers being delivered then put into water to protect them. I would 100 per cent use this florist again.
Unfortunately the flowers were delivered on the wrong day and when contacting the company they promised to send chocolates to my 96 year old mother then in the correct day but they didn’t. This is the second year in a row that my flowers have been wrong. Very disappointed customer
Follow-up · No one has contacted me - nor have the promised chocolates been sent to my mother. Delivery was to be on my mother’s 96 birthday - they sent it them a day early. It would be okay if I didn’t specifically put her birth date as the required day. Last year I paid extra to ensure the flowers were the same standard as the picture - they were not and when I contacted them and had photos to prove it they agreed they were not the required standard
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Positive reviews
I often use Lily's Florist to organise flowers for our clients, who always comment on how lovely they are. The website is easy to use and offers a great range of flowers for any occasion. If I have any questions, the team at Lily's Florist are always very helpful.
I always turn to Lily's when I need flowers. Have done for more than a decade! As I am particular about the flowers I choose, I appreciate that Lily's staff take time to chat about what colours I want, should my first choice be unavailable. I didn't rate my recent purchase as all-stars because the bunch only just squeaked in, at 8.30 pm, as "same day". I think the rating should be good, very good to excellent, so my rating would be "very good".
Sent flowers to an ill neighbor about to undergo surgery. Lily's offered an excellent range of boxed arrangements suitable [not requiring vases or spillable water]. On the day of delivery, I was rung because the florist only had red lilies instead of the pictured ones. I am really appreciative of the sensitivity shown in checking with me about the… Read more
change which would not suit all cultures or religions. My recipient was from an island culture and really loved the bright flowers, so all was well. Prompt delivery as usual. Mant thanks.
Negative reviews
Flowers sent to wrong address. Even wrong town! Eventually delivered after my complaint. However, also disappointed in the brown paper wrapped bunch that I paid for as "Deluxe". Not $115 worth!!!
Disappointing experience and no follow-up I ordered three flower arrangements from Lilys Florist for family due to the passing of a relative. I chose the arrangements carefully based on the photos and descriptions advertised online, as I wanted to send something special during a very difficult time. Unfortunately, the arrangements delivered were… Read more
significantly different from what I had selected and ordered. I understand that flowers can vary due to seasonal availability and that substitutions may sometimes be necessary, but the differences were substantial. I contacted Lilys Florist to raise my concerns and was asked to provide further information in regards to the photo’s I had sent. I provided that information promptly. Unfortunately, I have now followed up again and still have not received a response or any outcome. I find this particularly disappointing given the circumstances surrounding the orders. These flowers were sent to family following the loss of someone close, and I had put considerable thought into selecting arrangements that I felt were beautiful and appropriate. I would have appreciated Lilys Florist taking the time to properly review my concerns and provide a response. At this point, it is the lack of communication and follow-up, as much as the flowers themselves, that has left me disappointed. Based on my experience, I will not order from Lilys Florist again.
I paid for a deluxe arrangement of natives. It came with 4 flowers. The arrangement was unfinished and looked like a child had placed the ribbon on the box. Very disappointed. I did get 25% refunded but a to spend $165 for some greenery is just not good enough.
Recent reviews
Excellent service, flowers arrived as pictured and on time. Flowers lasted well and customer service team were wonderful when I realised I had made a spelling mistake in my message and called to update it.
The floral tribute was promptly delivered. The recipient was extremely satisfied with the quality of the presentation and I will have no hesitation in using Lily's Florist in future. Thanks, for a job well done!
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