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Lily's Florist

Lily's Florist

1.8 from 287 reviews · View Statistics

Reviews

  • Product Quality
    1.5 (76)
  • Return Claim MadeYes (6) · No (73)
  • Shipping
    2.2 (14)
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  • Verified

Very helpful service

published

After being let down by Interflora, I rang Lily’s florist today at lunch time to see if they could organise delivery of a bouquet of flowers for my mother’s birthday. They didn’t have much notice but were able to take the order and deliver the flowers from Dubbo to Narromine (about 40k away) on the same afternoon which was most appreciated. My mother is very happy with her flowers as they turned an otherwise miserable birthday into a great afternoon for her. She is particularly pleased with the proteas included in the bouquet.

Product Quality
Shipping
Kim Williams
Kim WilliamsSydney, NSW
  • 3 reviews
  • Verified

Do not order from here, very poor quality

published

$78 for a posy of flowers and when it arrived it was a cheap bunch of crysanthians with 2 roses shoved it tight so you couldn't see how old they were. This was order 4 days after mothers day and looked like leftovers. Absolutely disgusting nicer bunches at Coles for $20. Will never order from them again.

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
  • Verified

Very Disappointing.

published

I paid $90 plus delivery for an arrangement of flowers to be delivered to a friend, for her 80th birthday. I gave them 4 days notice, thinking this would give them time to source something in ‘purple hues’ and/or colourful as I’d requested. It’s ‘okay’ but it doesn’t look like $90 worth of flowers to me. NEVER AGAIN, Lily’s!

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Product Quality
Shipping
Incentivised ReviewNo
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Selina
SelinaFar North Queensland, QLD
  • 2 reviews
  • 7 likes
  • Verified

Terrible do not give them your money it’s a scam

published

Ordered native arrangement with vase.
Did not receive anything even close to the website picture . Spent so much money. Awful so disappointed!!

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
  • Verified

Awful/ substandard flowers.

published

Mum received small bouquet instead of Deluxe c$100. mainly chrysanthemums some already brown! 25% refund offered rather than replacement. Don’t use.

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Elizabeth
Elizabeth Sydney, NSW
  • Verified

Not what was ordered and certainly not deluxe

published

Ordered deluxe Australian native flower bouquet for Mother’s Day. It contained two sunflowers ??? and mostly Australian leaves not flowers. It did not reflect the bouquet on the website and certainly not a deluxe version of it.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Tim
TimSouth East Queensland, QLD
  • 2 reviews
  • Verified

Complete garbage

published

Mother’s Day order made for a mother 1,000km away, confirmed, money taken from my card. Next day an email arrived advising money had been refunded to my credit card, no explanation.
Mothers day goes by with no present from her family because these people cancel their commitment THE DAY of delivery leaving me with no alternative.
If you have an important occasion and you need someone to deliver on their service promise NEVER USE LLY's Florist in Orange.
No way to run a business, they should take down their website and simply hope that walk up business is enough to keep their doors open. If you can't fulfill the order - do not take the order, then people have the option to find a solution uninterrupted by your incompetence.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Rho
RhoMelbourne
  • 2 reviews
  • Verified

Don’t buy from these guys

published

Mother’s Day order made, confirmed, money debited from card. Next day an email arrived advising money had been refunded to my credit card, no explanation. I called and finally got through to be advised that the florist had run out of flowers and so couldn’t fill my order.
Girl on phone was polite, obviously used to dealt with complaints, after a long conversation saying she couldn’t do anything she offered to send flowers when available, next week, couldn’t say when, minus delivery fee. Not much use for Mother’s Day. Having read other reviews am glad I got my money back rather than disappointing flowers being sent but won’t be using these again

Incentivised ReviewNo
Maggie A.
Maggie A.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes
  • Verified

Terrible service

published

My order was cancelled last minute by the florist. They made no effort to discuss possible alternative arrangements. They never even tried to call to discuss.

Incentivised ReviewNo
Return Claim MadeNo
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  • Verified

Do not use

published

Ordered flowers for mother’s days, the next day I received an email changing the date to the day before Mother’s Day, then on that day I received an email saying they had canceled...very disappointing & totally unacceptable!
Wish I had read the reviews first...doesn’t seem like many satisfied customers.

Incentivised ReviewNo
Return Claim MadeNo
Jennifer from Melbourne
Jennifer from MelbourneGreater Melbourne (Metropolitan), VIC
  • Verified

Wish I'd read the reviews before, they are spot on!

published
Product Quality
Shipping
Rachelle
RachelleSouth East Queensland, QLD
  • Verified

Sparse disappointing bunch and poor customer care.

published

Extremely disappointing and sparse bunch of flowers. Nothing like the photo despite paying more! Made a complaint in writing and was offered a poor excuse saying the flowers were fresh and quantity in accordance with what I ordered. Stated their website photo which one goes off in making a decision (in this case the Rose and Gerbera bunch), was the premium bunch?? Highly misleading as I was not i formed the advertised picture would notbe what I was ordering. I do NOT recommend Lily's Florist. Fresh yes, sparse yes, nothing like advertised picture, highly disappointing for a 50th Birthday !!

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
  • Verified

All good here

published

Great service and nice flowers. Delivered on the day specified without any problems. I would definitely use again. Thank you.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Linda G
Linda GSydney, NSW
  • Verified

Avoid Lily's Florist - Worst Florist Experience Ever!!

published
Product Quality
Shipping
boo y.
boo y.Darwin, NT
  • Verified

Useless

published

State all these can do claims on their website but once they have your money they send a msg saying they cant deliver. Got my money with no product to show. Not good. I strongly recommend not using this business

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Cornelia J.
Cornelia J.asked

I'd like to know whether my mother will get her flowers I ordered, I ordered them on Friday at a kingaroy address for mother's day to be delivered Saturday as I was unwell to come. I would really appreciate that she gets them as it might be the last mother's day gift I can give her, she is terminal with kidney cancer that has spread, so please, please give my mother her flowers

No answers
mickblunt
mickbluntasked

How is a company like you able to keep up this charade of scamming people out of their hard earned money? With so many reviews all saying the same thing? Why has the ACCC not become involved?

What is the Company's owner name? Come on big Man... Show your face... Or at least your name. I will find you.

No answers
Sarah
Sarahasked

What should a customer do if they ordered a deluxe rainbow arrangement and they received instead a VERY small yellow and pink bunch? I don’t think I have the energy to chase a refund for 3 months, and judging by the reviews it sounds like I would be.

1 answer
Marg
Marg

We are extremely disappointed by Lily’s florist. A bunch of flowers value $75 was 3 gerbras and a carnation. The $100 chocolate hamper was a packet of lollies, scotch fingers and assorted chocolates , this is a false representation from their website. Don’t order from this company.

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