I called Lily's Florist to deliver flowers to a country town in NSW. I wanted them delivered on a specific day and having been disappointed by another florist who promised "same day" delivery and advised after COB that they couldn't deliver I needed reassurance. I phoned Lily's and the person I spoke to was friendly, professional and helpful. The… Read more
flowers were delivered on the requested day for my daughter's 50th birthday and they were beautiful. I will only use Lily's from now on for flowers.
I tried ordering from the UK a birthday greeting for a friend in Sydney but had no joy at all with another florist picked at random. Left with only few days to correct this, I went to Lily's online. They came through like champs! My order arrived on time and was beautiful and well appreciated. Lily's is certainly in my address book as my go to for flowers in Australia. Thank you, Lily's.
Flowers were delivered on the same day, which was great. I did order pastels for a new baby girl but the flowers were brighter than I was expecting so I was a little disappointed.
Reviews with attachments
Lovely flowers delivered to our grieving friend. Beautiful arrangement thanks.
I ordered these flowers from the UK, as my uncle passed away. I crossed my fingers and hoped. Absolutely lovely flowers and my family loved them. Very nice job thank you.
Person who dealt with me seemed very short with me. The message was not taken down quite right but I didn't want to upset them by correcting them. I felt I was an inconvenience. Maybe they were having a bad day? The flowers bought great joy and were delivered on time. They also lived up to my expectations and I am very happy with the end result.
I'm in the States and wanted to send a birthday gift to my daughter who lives in Western Australia. It's easy to wire money but I wanted to make it more special and cheery with some beautiful flowers. I chose LILY'S first off because i needed to know the delivery range for a same day delivery (her location is more remote) and Lily's website made… Read more
that easy to find by listing the cities and not just the driving range. Their pricing was very fair and I was able to get a package that included a nice box of chocolates! Deliveries were to start after 2pm but the flowers arrived hours earlier, with there being no issues getting them to her front door. She loved them and so did I! It was an extremely easy process and I wouldn't hesitate to use them again!
Everything was so easy on the website to choose and place my order. When my Mum received the flowers they were PERFECT!!!! Purple was the colour I asked for and they were exquisite
Easy to navigate website. Lots of choices between bunches and arrangements with vases. Good selection of extra gifts like chocolates and teddy bears. Ordered 2 bunches with vases for 2 relatives. Ordered the Bright Bunch and also the Pastel Collection. Family were very happy with them.
I was led to believe they were a local florist in the area where the flowers needed to go, they were delivered 2 days after the order was placed and the flowers were nothing like the pastel flowers I ordered and definitely not worth the money, they looked like something you pick at Coles or Woolworths. It was very disappointing!
The flowers were ordered were absolutely beautiful and was just what was needed at the time so thankyou for your prompt delivery
I ordered flowers from interstate for a friend who had undergone an operation. I spent $100 expecting a reasonably large bouquet to be delivered to the hospital for her. Although the delivery was fast the bouquet itself was quite dismal in size. I was quite disheartened when sent a photo of what i had sent from my grandson and I.
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Well I don't know what I got for the $200 I spent because their policy is not to take photos! Poor form all round. "Roses Only" take a photo of every bouquet they make. It should be a minimum standard. What is Lily's Florist trying to hide? I have now received a photo of the flowers. My $200.00 got me 4 roses, 4 gerberas, and a bundle of dry… Read more
purple filler. They should br prosecuted for misleading advertising. This was meant to be the premium bunch
The flowers we chose were very important to us as a loved ones family member had passed. Lily's florist made sure the lovely flowers we sent arrived the same day in fact with a few hours of purchasing them.They were just beautiful. high quality and so fresh. My friend said the fragrance was divine.Also I loved that when I ordered a generous size… Read more
that's exactly what arrived. Our friend was feeling vulnerable and when these arrived it had an immediate warming effect and picked her up. We can't thank Lily's florist enough for the excellent service. It was easy to order and I felt confident what I ordered would be exactly what arrived even when I asked the deliverer to wait and hand them in person.theyvooened slowly over a few days and delivered so much joy. I would order from Lily's again. Thank you so very much.
I live in the United States and searched the internet for a local florist to send flowers to my family. I have used different florist in the past, however, I found Lily’s florist to be the best in service, price, easiness of ordering online and delivery service. Of course the arrangements are beautiful and fresh. I plan to use Lily’s again in the future. Thank you for your service!
Beautiful and seamless service! We would highly recommend Lilys Flowers
The flowers were absolutely beautiful. The receiver loved them . Thank you
The flowers that arrived were not as pictured on the website. I paid extra so that the ones pictured online were the ones sent. I emailed this company immediately after they were delivered & have had no response. Now they want a review???
Latest follow-ups
My phone order was polite & efficient. This was the first time I had placed an order with Lily’s Florist. I was confident in placing an order with me. I asked for flowers to suit an 80th Birthday for my sister-in-law. They were helpful suggesting a… Read more
“bright” coloured post - I accepted & paid $103.00 including delivery. My sister-in-law was surprised & delighted to receive them but when she put them in a vase & sent me a photo I was very disappointed. I shared with my friends who agreed with me - I will load up the photo below so you can be the judge. I will not use this florist again. Disappointed customer.
Follow-up · I have not seen the flowers as I do not live in the area I am only going on what I have been told & saw the photo sent to me by the recipient. It was a bright coloured posy & delivered on the day as requested. The photo shows them to be fresh. I was disappointed in the arrangement being made from a florist and costing me $103.00. I felt I could have done better buying from the supermarket.
I have sent x 2 emails to explain my disgust in the flower presentation from you.. The flowers started to wilt after x 1 day and to be thrown out after x 4 days.. I have sent photos twice to you , and no response.. No, I was not happy especially for the cost, and the fact that my daughter certainly did not have the time to enjoy them
Follow-up · Absolute disgust with Lily's florist...Have already responded with the whole process, OR LACK OF IT.. The whole floral presentation started dying the day after my daughter received it.. Have sent emails and photos with absolutely no response or apology..Will certainly inform my friends not to go there..
You want a review on delivery for a few days time. I really hope you haven’t delivered yet. Have rang about 8 times, NO answer, sent email as per your robot message service and again no answer. To say I’m not happy is an understatement. Very poor customer service. Very easy to accept order and take money and then ???!
Follow-up · Have had no response from the company at all. Delivery did occur on correct day, quite late. Would I use this company again, absolutely not. After taking order, money, nothing but headaches about delivery and no response. Very poor.
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Positive reviews
Ordered flowers online for a funeral in Adelaide and feedback from family was very positive. Delivery was on time and flowers were beautiful. I do not live in Australia but feel confident that I can rely on Lily’s to deliver beautiful flowers for future occasion.
I ordered a floral arrangement from interstate for delivery to a local resident in Murray Bridge. It was well received and I was told "it was beautiful!". Thankyou Lily's.
Phone service and ordering were great. However, delivery of flowers was later than expected. They arrived late afternoon after I phoned to follow up. They were supposed to arrive in the morning
Negative reviews
Wow!! Amazing you want a review from me - obviously they didnt care enough to tell anyone . Well I talked to 2 lovely ladies who were very helpful on Thurs before Mother's day and ordered flowers to be delivered on Mother's Day. They didnt arrive - I know things happen so rang up on Monday afternoon to find out spoke to a young guy who didnt… Read more
seem to care and said finally there was a glitch and they might be able to may be deliver the next day - waited - nothing so rang back next day and spoke to another nice lady who took a while to find it in the system and said that the transaction hadnt gone through even though I got a confirmation e-mail - the lady put me through to a young lady in 'support' with attitude and was trying to blame me because she couldnt find it at first and cared even less - the main thing is my 85 y.o. mum waited all day - she had nothing else or anyone else to give her anything - I run a small family business and know things happen but it was the attitude of the 2 young ones which was disappointing that needs to be addressed - Thanks have a nice day
I ordered flowers on Thursday at 1pm. I requested they be delivered as early as possible on Friday. They arrived at 3.30pm on Friday afternoon. If I had known it would take 27 hours to deliver them, I would have rang a different florist. So very disappointed. Sadly, the beauty of the flowers and the sentiment behind them was ruined by lack of… Read more
care for their delivery. Took 13 seconds to take my money and around 100,000 seconds to deliver my flowers. When I tried to find out why they hadn't been delivered on Friday morning, your website told me "we can't update you of delivery status".
Very disappointed as website advised they could deliver the same day in that location and they did not, also flowers arrived were very tired and overall not impressed. 2 stars are for their attempts to communicate, will not use again.
Recent reviews
Delivered on time. Flowers were beautiful and fresh. We live in Melbourne, rang the florist and young woman was very helpful and courteous. Recipient was very happy. Thank you Lily’s Florist
Very fast & personal service. My daughter was over the moon with her beautiful flowers. I ordered from England, the choice & prices are competitive. Would recommend highly, have used on a couple of occasions. Thanks.
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Hi Tina. I am looking into this for you and will… Read more