Monitored by Springfree
Simon
Simon 2 posts
   Fair Incentive
Build Quality
Value for Money
Safety
Ease of Assembly

092 after 8 years or so – We have had the 092 for several years. In That time we have replaced the mat. We recently experienced issues that required a service call. This is not cheap and was time consuming to organise. The service person was knowledgeable plus helpful. We had four broken rods ( yes they break sometimes ). He identified a further 32 rods that had lost tensile strength thus not springy enough anymore. This caused the imbalance and loss of performance that prompted our need for service. Each rod is AU$10 plus the cost of service call & shipping = quite an investment. My point is, these are good trampolines but expect to spend up to 70% of the new price to maintain designed performance during the stated warranty period of ten years.

  • Main User(s): Child (5 - 11)
Springfree
Springfree    

Thank-you for sharing your feedback Simon, it’s very important to us. We strive to deliver a positive experience, and we would like to follow up with you further to find out more about your experience. We can’t find you in our system based on your review, but would really like to reach out to you for a chat to discuss your experience and see if we can find a positive resolution. If you are able to email your best contact details to reviews@springfree.com.au our team will be sure to reach out. Thank you. The Springfree Trampoline Team

Simon
Simon   

Sure happy to contribute.

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