Worst, Rotten, awful, terrible shocking after sales service! – Writing this review so people don’t make the same mistake for trusting Solar Power Nation. The experience is truly a nightmare. Most people who put a good review mainly talked about how smooth the sales & installation. But if you are going to spend thousands of dollars, be sure to read what happens after sales when things go wrong. These guys are rotten and pathetic when it comes to after sales care & warranty. My solar system works good only for the first 1.5 years. I spent more than 2 months contacting after sales care trying to solve the issue. Talking to different person each time, promising different things, but never got the issue resolved. They will not hesitate to lie, making promises to fix it, then denying it completely. You can be absolutely certain that they will ask you to pay extra charges to fix things. They will do anything they can to avoid sending anyone back to your property to fix the problem. They are very cunning in trying to avoid the warranty, saying the problem is an additional feature that is not included in the system! It’s crazy! We purchased the whole system and we expect everything works as it should. They even asked me to try fix it myself. Be careful, this company knows how to make sales and leave you on your own afterwards. Don’t be misled by their marketing. Don’t invest your resources on them. I suggest people read their after sales reviews, not just sales & installation process.
- System Size: 10.6 KW
How can you say you are not denying the service??? You are not resolving the issue nor are you improving the situation. OF COURSE YOU ARE DENYING THE SERVICE REQUIRED! The instructions you sent are completely irrelevant to the issue! As I said to your ignorant ears, the problem is: The faulty device is stuck and cannot be uninstalled, the replacement device is now useless as the faulty one cannot be removed. Videos have been sent to you to show that it is stuck! Hayley, your representative also instructed me after watching the video that I shouldn’t be trying to remove it again as it is stuck and can cause other damage to the inverter. She promised over the phone to send a qualified person to fix it without charge, and later she sent an email saying I have to bear the cost. Don’t you realise how damaging it is to the company’s reputation to lie??? You promised something but don’t deliver. Now all you say is, there is no recording to prove that you will be sending someone to fix it. Completely ignorant and no care whatsoever. All you want is money from sales, but have zero care about any issue that comes up afterwards. Your warranty is rubbish! If you really care, send someone to fix it, and I will testify on this forum that you are doing what you supposed to be doing.
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Hi Justin, We have not denied providing the services you requested. A new plug-and-play dongle has already been shipped to you. The feature you're referring to is an additional option that requires specific installation steps, and we've already shared the necessary instructions for installing it. If you need further assistance, please refer to the email we sent, which contains detailed guidance.
Regards, SPN Online.