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Solar Power Nation

Solar Power Nation

4.3 from 934 reviews

Reviews

(628)
(177)
(18)
(8)
(103)
  • Value for Money
    4.6 (582)
  • Product Quality
    4.5 (551)
  • Return Claim MadeYes (16) · No (501)
  • Customer Service
    4.4 (591)
  • Warranty Claim MadeYes (15) · No (504)
  • Purchase Price$2,983.88 (303)
  • Installation
    4.5 (519)

Reviewer Photos & Videos

  • More

Excellent Contractors but Organizing a install date was poor

published

The panel installers were excellent to deal with. They found all broken tiles on my roof and relocated them to a spot which was easy to get to for replacement. the team was efficient, very friendly and knowledgeable.
Only issue was I heard nothing from solar energy and could not get a install date until the national manager was involved and then it was the next day. After agreeing to a date and time. Was told 9:30am and the team turned up at 7am. Other than this the panels are working well. We installed a 7.6kw system and in one week we have actually not used any power and put about 2 days of power back into the system. I bet when the electricity company install their unit, I wont get the same offset. Call me a sceptic

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim - 330kw
System Size7.6 KW
Purchase Price$4,000.00
See all answers

Terrible communication

published

Very fast initial responses and communication untul I signed a contract and paid a deposit, until then nothing short of terrible. Had to send multiple emails to get a reply and when I did the reply I received made no sense.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Munish Goyal

Munish GoyalHunter Region, NSW

  • 4 reviews
  • Verified customer

Great service

published

Great people ever. Awesome response after installation at just after one chat with Grace. Highly recommended solar power nation. They gave me best service and I will definitely go with them again if I have to install solar system in future.

Customer Service
Value for Money
Product Quality
Installation
See all answers
1 comment
Solar Power Nation
Elena J.Solar Power Nation
Ozman

OzmanSouth East Queensland, QLD

  • 4 reviews

Don't be fooled by this company

published

After you pay the deposit NEVER hear back from them after couple of weeks. Incorrect quotation promising one thing unable to install it later on. I was advised to remove my currently installed solar system myself, I told them this action can kill me as this electricity and is NO joke was told all our customers do it themselves it is EASY. Have sent cancellation form to their after sales email bounced back 3 times and now waiting for couple of days no confirmation of receipt or when they will refund deposit. Thinking of complaining to the clean energy council about them very very doggy people. Don't be deceived by them.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Cheap Chinese brand
System Size6 KW
Purchase Price$2,750.00
See all answers
1 comment
Solar Power Nation
Elena J.Solar Power Nation

Matthew

MatthewSydney, NSW

Excellent Service

published

This was a very easy process for myself. Communication was great all the way. Date was set for install and completed on time. I had no issues in any way from start to finish.
I was recommended by my cousin and I'm glad I was..
Happy with everything and can not fault them.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Power Nation
Elena J.Solar Power Nation

Rajesh

RajeshSouth-Eastern Region, NSW

Solar installation

published

Installation process was smooth there was no issues.
But when we chat in a first place, they were saying it will be done with in a month but it took more then that.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Power Nation
Elena J.Solar Power Nation

Nabin

Nabin

  • 2 reviews

Nothing after the deposit

published

Paid deposit on 20th March 2019, the first email after that was on 2nd of May 2019. The communication was always bleak after I paid the deposit. I called them and got nothing for the installation time frame. Then they said that I would have to remove my existing solar installation which I was told would not be a problem before I deposited the money. Told them that I wanted my deposit back as it was going to be costlier than I envisioned. They tried to deny any knowledge or discussions as such of the existing system. After a lengthy argument was told that they would have it refunded but would take time. Well, its 15th of Feb 2020 and haven't received anything yet.

Customer Service
Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Solar Power Nation
Elena J.Solar Power Nation
Nabin
Nabin

INV-03215488


Greene

GreenePerth, WA

Service

published

Service up until installation was fine, could have done with more communication. Service was quick, just needed to be more organised as they came back twice for small things (adding stickers and taking photos) other wise whole process was great.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growett
System Size6.6 KW
Purchase Price$2,399.00
See all answers
1 comment
Solar Power Nation
Simran R.Solar Power Nation
Brian

BrianSydney Surrounds, NSW

Great Result

published

Great result, very good customer service. Mitch and his crew installed the system very professionaly. Just waiting on our supplier to change meter in box to see how the system works.

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased SAJ Solar inverter
System Size6.6 KW
See all answers
2 comments
Solar Power Nation
Simran R.Solar Power Nation
Brian
Brian

Thank you guys

Shashi

ShashiSydney, NSW

  • Verified customer

Exceptional service

published

The guys turned up on time, explained me what was required to get the job done. Finished the job in time. Explained me everything about the setup and basic things to look for on day to day basis.Explained me the next steps and what to do when there was a fault or functional issue. True professional. Definitely recommended.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased SERAPHIM SOLAR SYSTEM CO LTD Seraphim 330w Solar Panel
System Size6.6 KW
Purchase Price$2,700.00
See all answers
1 comment
Solar Power Nation
Simran R.Solar Power Nation

James Owen

James OwenSydney, NSW

Good people, excellent result

published

Customer service were polite and helpful every step of the way. Installation crew were also polite and got on with the job.
Very happy, to date, on issues, no complaints.
No problem referring them to others.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$2,500.00
See all answers
1 comment
Solar Power Nation
Simran R.Solar Power Nation

Solar panels

published

Installation date was changed a number of times.
The installers were professional.
Garry [ contact person] was extremely helpful, courteous and obliging. He handled any problems efficiently and promptly. He is an asset to your company

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Power Nation
Simran R.Solar Power Nation

Des

DesSouth East Queensland, QLD

work men involved in the installation

published

Nick the guy who did the mechanical install was extremely professional from the start to completion, and then the Sparky who followed was the same , Polite , efficient.
the only issue with the company, not the installers was the abuse delivered by one individual , but that was resolved by management. all good .

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Power Nation
Simran R.Solar Power Nation

Solar Fan

Solar FanSydney, NSW

This is my 3rd house were I fixed solar, It is worse doing it for a greener World

published

Victor from Solar Power Nation quoted me back in 2019 a solar system 6.6KW with 24 solar panels for $2500,00 but when I looked at my roof space I thought this are too much Panels. I called Victor and upgraded to the 6.6KW solar system with 20 panels for $2700.00. My Installation tock place early Feb. 2020 and we could fit only 18 panels which are still 5.9Kw in total. The installation team of 5 was very professional and finished in 4 hours.

Well done Solar Power Nation.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased risen RSM120-6-330M
System Size5.9 KW
Purchase Price$2,700.00
See all answers
1 comment
Solar Power Nation
Simran R.Solar Power Nation

Solar assistance app

published

Simran was very helpful and patient. I received assistance as soon as I called and was able to solve the issue. The installation process was very quick and good quality as well.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Power Nation
Simran R.Solar Power Nation
Troy

TroyWide Bay-Burnett, QLD

Boy’s done a great job

published

Took a bit longer for them to get there than expected. Good quality job . Great price, I would recommend this company this is the second time I have used them

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$2,599.00
See all answers
1 comment
Solar Power Nation
Simran R.Solar Power Nation

Ray

RaySouth East Queensland, QLD

They provided a fairly quick install

published

I ordered the panels in Mid December and they were installed on the 30th Jan. The installers were very friendly and helpful and together with the electrician they had the panels in place in about 5 hours. Service was excellent.

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Power Nation
Simran R.Solar Power Nation

solar review

published

Very happy customer here. approx. 3 weeks to install after deposit taken. Although hesitant I shouldn't have been, my sales rep Jordon was very informative and allieviated any concerns I had and was contactable throughout the whole process.(sum 30 odd emails mainlky with my stupid questions). System is up and running and also our installers did the job on a Sunday with 2 guys and no mess behind. happy with our purchase overall :)

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Power Nation
Simran R.Solar Power Nation

Super fast order to installation, great price with long term maintenance warranty!

published

Very satisfied how quickly the order was processed for installation. Very professional installation team. Panels are generating energy way beyond what I expected. Great work Solar Power Nation Team, like!

Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Solar Power Nation
Simran R.Solar Power Nation

Solar Nation Power

published

Initial quote was quick & efficient and Western Power we’re quick to instal the smart meter. We signed up on the 19th December and panels were installed on 4th February. Two installer completed the whole job in less than 6hrs, they cleaned up after themselves and minimal rubbish ended up in our bin. Only minor issue was that panels were not placed as per the plan. So far the system seems to be working fine.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt inverter & Risen panels
See all answers
1 comment
Solar Power Nation
Simran R.Solar Power Nation

Page 1 of 47

Questions & Answers

Udugama

Udugamaasked

I am waiting for my referral $100/- gift card since June 2019. Have called numerous times along with emails.
What's the hold up ?

1 answer
Solar Power Nation
Simran R.Solar Power Nation

Dear Customer,

Kindly email me at simran@solarpowernation.com.au with the details of the person you had referred along with your bank account details and I'll get your referral bonus transferred.

Regards,
SPN Online.


nagem1982

nagem1982asked

How come I cant get some one to do the connection from the inverter to the meter box after 4 weeks of being put on roof my father and neighbour are waiting as well had 2 dates but a no show invoice number is098267682

4 answers
Solar Power Nation
Simran R.Solar Power Nation

Dear Customer,

We are not able to locate you from your invoice number, Kindly provide your quotation number so that we could help you to sort the matter, or send in your contact details via email at simran@solarpowernation.com.au .

Regards,
SPN online

nagem1982
nagem1982

Customer name is russell muldoon

Solar Power Nation
Simran R.Solar Power Nation

Dear Russell,

The matter has been resolved with your father.
We have arranged a call back for you tomorrow in the morning as per your convenience.

Regards,
SPN Online.


Trac

Tracasked

Hi
I had deposited for my system since 13th September 2019. I still dont have it install yet. Your sale reps always promised but it not happen.
I tried to call in Wetherill park office today 3 difference numbers but no phone answer (now it 930)
Are you still operating?
Regards
Trac

14 answers
Solar Power Nation
Simran R.Solar Power Nation

Hi Trac, If you can please, give me your name on the invoice and invoice number, then I will be able to look it up for you.

Trac
Trac

Name trac quang ha
Invoice inv 09137489
Invoice dated 13 September 19

Trac
Trac

I still have another promised.
I have another 2 houses need solar. Ken and Garry was highly recommended here. Are they work in Wetherill park office too. How do I contact them.
The person answer phone want me to deal with him only and the call was not pass on. But sorry I dont want to make same mistake twice. How can I contact ken or Garry.


Get an answer from our members and Solar Power Nation representatives

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