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Solar Power Nation

Solar Power Nation

4.3 from 667 reviews

Can’t be more happy installed in one week

I am pleased with the Very quick and good service , panel installation and inverter was good and neat service Mac services were very very good, everything was on time as he said over the phone it was delivered same way
Well done solar power nation

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Longi
System Size6.6 KW
Purchase Price $2,699.00
1 comment
Dear Customer Thank you for your feedback and giving us the opportunity to provide you with a customized solar solution for your home. We work tirelessly to ensure a seamless end-to-end process from initial consultation to final install to provide a hassle free solution. We hope you enjoy your new solar systems and the savings it will bring ! Regards SPN Online

Excellent product and smooth installation process.

From the initial phone call, speaking with Garry, was told the whole process would take 3-4 weeks but was all completed in under 2 weeks. Couple of speed bumps along the way but Garry in Sales really helped in making sure nothing went wrong. Great experience. Something my wife and i always wanted.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Et Solar panels
System Size6.6 KW
Purchase Price $2,399.00
1 comment
Dear Customer Thank you for your feedback and giving us the opportunity to provide you with a customized solar solution for your home. We work tirelessly to ensure a seamless end-to-end process from initial consultation to final install to provide a hassle free solution. We hope you enjoy your new solar systems and the savings it will bring ! Regards SPN Online

Great experience with solar power nation

Solar Nation are easy to deal with provided exactly what was ordered. Mac was great to
Explain everything in details. Communication was good as as followup calls and emails about the job. Took a few weeks to be installed but they told this would be the case from day one. Installation was good and inspecting the job in and on the roof everything looks well done.
I would definitely recommend them to friends

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Risen
System Size6.6 KW
Purchase Price $2,399.00
1 comment
Dear Customer Thank you for your feedback and giving us the opportunity to provide you with a customized solar solution for your home. We work tirelessly to ensure a seamless end-to-end process from initial consultation to final install to provide a hassle free solution. We hope you enjoy your new solar systems and the savings it will bring ! Regards SPN Online

Great product great company

Very smooth transaction. Great communication from the start. Instalation crew very proffessional. As an electrician myself i couldn't fault this install. Also the price could not be matched by anyone so why go elsewhere. I highly recommend solar power nation. Robert Ducaine

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Risen
System Size6.6 KW
Purchase Price $2,399.00
1 comment
Dear Customer Thank you for your feedback and giving us the opportunity to provide you with a customized solar solution for your home. We work tirelessly to ensure a seamless end-to-end process from initial consultation to final install to provide a hassle free solution. We hope you enjoy your new solar systems and the savings it will bring ! Regards SPN Online

Excellent company to deal with.

Solar Nation are easy to deal with provided exactly what was ordered. Communication was good as as followup calls and emails about the job. Took a few weeks to be installed but they told ke this would be the case from day one. Installation was good and inspecting the job in and on the riof everything looks well done.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
1 comment
Dear Customer We sincerely apologise for the inconvenience. Please let us know your invoice number or your contact number and we will resolve the matter for you on high priority. Regards SPN Online

Horrible customer service

Terrible customer service, seriously hard to reach I wouldn't recommend anyone unless they like being stressed out. I was on hold multiple times yesterday and today without them telling me information about my installation. so annoying having to call them two days in a row and getting no call back is really crappy. don't waste your time with this company.

1 comment
Dear Customer We sincerely apologise for the inconvenience. Please let us know your invoice number or your contact number and we will resolve the matter for you on high priority. Regards SPN Online

Excellent solar PV system!

Easy, Fast and great advice seeing as I want to allow future battery they changed to Huawei inverter. The panel installers did a great job & practical. All finished in 11 business days from initial quote. Can see the system performing via my IPhone App! Very happy!

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Risen
System Size6.6 KW
1 comment
Dear Customer Thank you for your feedback and giving us the opportunity to provide you with a customized solar solution for your home. We work tirelessly to ensure a seamless end-to-end process from initial consultation to final install to provide a hassle free solution. We hope you enjoy your new solar systems and the savings it will bring ! Regards SPN Online

Excellent service Solarpowernation

Very fast installation team did a great job on the roof considering the windy weather and the electrician also did a good job getting the loom down through the inside of an external wall to the inside of the garage and to the meter box. thank you Jass for fastest installation very satisfied. GOOD JOB

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sungrow 6.6 kw
System Size6.6 KW
1 comment
Dear Customer Thank you for your feedback and giving us the opportunity to provide you with a customized solar solution for your home. We work tirelessly to ensure a seamless end-to-end process from initial consultation to final install to provide a hassle free solution. We hope you enjoy your new solar systems and the savings it will bring ! Regards SPN Online

Excellent experience so far.

Best price. Customer service-so far, they are excellent. Installation process has been done very quickly( within couple of days). Installation team are expert and well behaved.
I won't hesitate to refer them for anyone.

Shahin
WA

1 comment
Dear Customer Thank you for your feedback and giving us the opportunity to provide you with a customized solar solution for your home. We work tirelessly to ensure a seamless end-to-end process from initial consultation to final install to provide a hassle free solution. We hope you enjoy your new solar systems and the savings it will bring ! Regards SPN Online

Really bad after-sales service. Faulty inverter unresolved

Hello,

I was originally impressed with this company with the solar power panel system that I got a second one for my daughter.

Now I am pulling my hair out. This is because there is zero after-sales support. I am even having issues with Solar Power Nation honouring the terms of the warranty.

This is my problem. One of the 5 Kw Goodwe inverters failed within days of installation. It is supposed to be a brand new inverter. Solar Power Nation reassured me they will attend to the matter promptly. But this solar power panel System was installed almost 6 month ago and Solar Power Nation is dragging its feet. It has come to the stage that there is now no communication as Solar Power Nation ignores the emails sent to them.

Buyers beware. It is generally a good system with generally good installers, but Solar Power Nation will not honour the warranty for replacement of defective 5 Kw Goodwe inverter. If the solar panels were to fail, I don't think they would honour the warranty for the solar panels too.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeYes
Panel Purchased Longi Solar Panels
System Size6.6 KW
Purchase Price $3,249.00
7 comments
Dear Customer We sincerely apologise for your inconvenience. Please let us know your invoice number or your contact number and we will resolve the issue for you on high priority. Regards SPN OnlineHow can I take your request seriously with your crocodile tears? But for the sake of argument I will give you my brother contact number. It is 0481 781 269. Do not dare request that I remove/delete this review in return for your cooperation.Dear Sam My operations team is involved in sorting out the issue for you on high priority. Our installer will come and visit your house on Friday and fix all the issues you are facing with the system. Once again we sincerely apologise for the inconvenience caused. Regards SPN Online

Very good service by Garry and his company, very quick service and neat job

Very quick and good service , panel installation and inverter was good and neat service Garry services was very very good, everything was on time as he said over the phone

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Xxx
Purchase Price $2,499.00
1 comment
Dear Customer Thank you for your feedback and giving us the opportunity to provide you with a customized solar solution for your home. We work tirelessly to ensure a seamless end-to-end process from initial consultation to final install to provide a hassle free solution. We hope you enjoy your new solar systems and the savings it will bring ! Regards SPN Online

Excellent

Fantastic job from the first phone call to completion.
Instillation team arrived on site on time fitted panels cleaned up and removed rubbish
Very pleased with the system that was installed
Solar Power Nation Thanks Mark

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Canadian
System Size6.6 KW
Purchase Price $3,800.00
1 comment
Dear Customer Thank you for your feedback and giving us the opportunity to provide you with a customized solar solution for your home. We work tirelessly to ensure a seamless end-to-end process from initial consultation to final install to provide a hassle free solution. We hope you enjoy your new solar systems and the savings it will bring ! Regards SPN Online

Worst ever customer service... Do not recommend to anyone...

Worst ever customer service experienced in my life...With solar power nation... I will not recommend solar power nation to anyone...unless you want a stressful experience and willingly seeking to get into trouble...Even if you make a deal with Solar Power Nation unknowingly...the solar panels won't work properly, as Solar Power Nation does not install and connect the meter properly.

I have signed the contract with Solar Power Nation in September 2018, they have agreed to install the solar panels in 4-6 weeks. Maximum 10 weeks time. But they gave silly reasons like they could not get in touch with the installers and could not organise with in the agreed time. After a stressful and annoying chase of 5 months with Solar Power Nation, finally they have organised the solar panels to be installed at my property in February 2019. Even then they did not installed it properly. I have been receiving the same electricity bills as before. After having a discussion and check up with my electricity retailer, they have advised me that the solar panels have not been installed properly by Solar Power Nation.

I was chasing up Solar Power Nation with this issue since 4 weeks, but no one responded till now. Every time I contact them over the phone, someone will answer it and says that they will escalate this issue and someone will act on it immediately... unfortunately this will never happen...

Initially I have mentioned my issue with [name removed], she did not respond to the issue. she has assigned it to [name removed] (Regional operations manager) also not responded and never reply back to my calls. [name removed] then assigned it to [name removed]. No response from [name removed]..Again [name removed] allocated to [name removed]...no response from them too...I'm really Fed up with their customer service

They only respond well to receive money...Once they receive their money, they will never respond to customers enquiries and problems...Very shame on you solar power nation...Stop playing silly games and please start serving customers, as you operate a business...It is your responsibility to provide good customer service...Not only focusing on money making....You should also need to provide good customer service...

Do not deal a business with solar power nation....The worst company to deal with.... Really fed up with their service...

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
4 comments
Dear Customer We sincerely apologise for the inconvenience caused to you. Please let us know your invoice number or your contact number and we will get right on to resolving the issue for you at high priority. Regards SPN OnlineJyothi Swaroop Ghadiyaram pH: 0425666476 Address: 8 Barlow circuit, Tarneit, Vic 3029I have given my contact details but not received any call from you guys....is there any intention to solve my issue? If not I will be complaining to the ombudsman and consumers victoria

Good quality for the money

All though a little bit slow with installing my system Solar Power National still delivered a quality system for the money.
Solar Power Nation upgraded my inverter due to low stock and happy with the installation

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Dear Customer We sincerely apologise for your inconvenience. But our operations head has already spoken to you and scheduled your installation for tomorrow. Let us know if you need help regarding anything else. Regards SPN Online

Excellent Service

Panel Install and Inverter install is done on schedule and without any issues. Im Impressed and very happy with solar power nation. Its the best deal in the market for sure.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Canadian Solar Kupower 315w Mono Split cell with Huawei 5kw Inverter
System Size6.6 KW
1 comment
Dear Customer Thank you for your feedback and giving us the opportunity to provide you with a customized solar solution for your home. We work tirelessly to ensure a seamless end-to-end process from initial consultation to final install to provide a hassle free solution. We hope you enjoy your new solar systems and the savings it will bring ! Regards SPN Online

Worst ever company

It took them 9 months to install the solar panel at my property.
First day they promised me that it would take 6 weeks but it took them 9 months and I had to call them 4 to 6 times a week

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Chinese brand
System Size5 KW
Purchase Price $3,900.00
4 comments
Dear Customer We sincerely apologise for the inconvenience caused to you. Please let us know your name and your contact number or your invoice number and we will resolve all the issues you are facing. Regards SPN OnlineRef:25721 - I don't think you can do something about it now, it is too late. Simply it was 9 months of pain dealing with you guys.Dear Customer We sincerely apologise for your inconvenience, but the issues that you have faced with us is not just with us but the whole solar industry is suffering in Victoria due to cap system on the solar and all other problems. Regards SPN Online

All around great service.

We were on the phone with Garry, who talked us through the process and the installation took very little time. In summary, the value was great and the service excellent.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price $2,449.00
1 comment
Dear Customer Thank you for your feedback and giving us the opportunity to provide you with a customized solar solution for your home. We work tirelessly to ensure a seamless end-to-end process from initial consultation to final install to provide a hassle free solution. We hope you enjoy your new solar systems and the savings it will bring ! Regards SPN Online

Excellent service and value for money

Garry helped throughout process and work was done within timeframe. Value for money deal from solar power nation. Highly recommended for solar installation. Excellent service and customer friendly support. High five.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased ET 275
System Size6.6 KW
Purchase Price $2,699.00
1 comment
Dear Customer Thank you for your feedback and giving us the opportunity to provide you with a customized solar solution for your home. We work tirelessly to ensure a seamless end-to-end process from initial consultation to final install to provide a hassle free solution. We hope you enjoy your new solar systems and the savings it will bring ! Regards SPN Online

Very easy to deal with no problems

Best product. Was installed with care. Clean and tidy. Service was very good. I was informed of every step of the whole process of the solar panel install. I recommend this company

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price $2,500.00
1 comment
Dear Customer Thank you for your feedback and giving us the opportunity to provide you with a customized solar solution for your home. We work tirelessly to ensure a seamless end-to-end process from initial consultation to final install to provide a hassle free solution. We hope you enjoy your new solar systems and the savings it will bring ! Regards SPN Online

Best Price Great Job.

Solar Power Nation were the most competitive quote by far. Their panel installers and electrician were courteous, professional and after completing their work thoroughly cleaned up. Well done SP Nation.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW

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Questions & Answers

How come this company isn't a Clean Energy Council Approved Retailer ,bit off a concern
1 answer
Dear Customer We are CEC Approved Member which is basically the same thing as we abide by the CEC Rules and Regulations of installation, all the products we sell are CEC approved and all our installers are CEC Accredited. Regards SPN Online

QN-073119159 checking on an installation date because calling repeatedly doesn't work and been put on hold for 15min.
2 answers
Dear Customer Thanks for giving your quote number. We will arrange a call back for you from my operations head today. Please apologise for any inconvenience caused. Regards SPN OnlineHi Elena Thanks for quick reply but no one call me back yesterday or today as you have written here. It's been more than 5 weeks since I have paid the deposit. The sale person said would be installed in about 3 weeks. That makes me wonder you guys are doing business or politics.

Hi Solar Power Nation, Just wanted to know if you install solar in Orange, N.S.W.? Thank you
1 answer
Hi Anne Please give us your contact details and one of our sakes rep will contact you for the quote. Regards SPN Online

Details

Solar Power Nation
CategorySolar Retailers
Contact Number 1300 853 393
Email Address info@solarpowernation.com.au
24-Hour Phone Contact No
Online Live Chat Yes
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Approved RetailerNo
Solar Connection TypeGrid-Connected

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