Solar Power Nation

Had my solar panels installed 6 months ago. Very happy with result and the app is easy to use

Just had a solar system put in by Solar Power Nation and couldn't be more happier. Mac managed the whole process smoothly from sale to final install, and Pankaj was our installer who did an amazing job fitting 20 x 475w panels, 10kW inverter, and the 25.6kWh battery on my single-storey tile roof. Pankaj explained the layout before install and also… Read more

helped us set up the solar app to monitor the inverter and battery at the end. Super neat job with all leftover cardboard boxes collected and area left clean. Also, a big thanks to Sarah in after-sales support for checking in on everything and sharing the paperwork promptly. Highly recommend them!

Customer service after and before sale is very helpful and supportive much appreciated to solar power nation team for the great job and the results is absolutely amazing, thank you Show details

Installed a 10kw solar panel system previously and tbis time a 40kw battery. So far so good. Happy with the installation, price and my reading indicates good quality hardware FoxEss Show details

Had a great experience with SPN for my 42kWh battery installation. The team was professional, knowledgeable, and easy to deal with throughout the process. What stood out most was their quick turnaround time — everything was completed within a week, which exceeded my expectations. They were also not pushy at all, giving me the space to make… Read more

decisions without any pressure.

Overall, a smooth and hassle-free experience. I’d definitely recommend them to anyone considering a solar battery system.

I had an existing solar system 6.6KW of panels and an 5KW inverter. I ordered a Fox ESS battery and a new 10KW inverter which replaced the existing inverter. I wanted it installed before the 30th of April. The whole process took 2-3 weeks and was installed at the beginning of April. Henry the sales person was a pleasure to deal with. He gave a… Read more ·  1

very competitive price straight up, was helpful in confirming the area to install the battery, reminding me of paperwork I need to send him, as well as fast tracking the install.

I was super happy with the installer Ali. He explained what was achievable with blackout protection for this unit. Recommending 1 power circuit and 1 light circuit with an automatic cut over switch. The installation was very neat and tidy, and has improved the look of the house. He spent time with me at the end of the install to setup the wifi and foxcloud2.0 app, as well as testing the backup protection.

Great price with prompt and efficient installation. This is our 3rd installation with Solar Power Nation. Backup and service is good. Show details ·  1

I first started looking into solar batteries after spending summer in NZ with my father and being very surprised at the reasonable price he was paying for a solar system with battery, surely that's not right, how could batteries be that cheap? When I returned home, my local research told me that solar battery rebates were about to end and there… Read more ·  1

was an absolute scramble to install batteries before the cutoff date. Not only that, but there we low cost options with high capacity. Now I'm not normally one to jump on something without lots of thought and consideration, but when I realised that I could get a large battery system, 30kwh+ for what would likely be less than a 4 years return on investment, and that time was running out, I quickly requested a bunch of quotes.

Solar power nation was the one that impressed me the most at that point, the man who called me, Adam, was helpful with explaining a few things and didn't try to push me to sign, or push me to get a bigger system than I thought was necessary. After I signed the documents and provided necessary documentation I quickly got an approval email from Energex, but then it was radio silence from SPN for a few weeks, when I reached out to find out if anything was wrong or missing I was quickly reassured that logistics was difficult right now and that I'd be contacted as soon as a time was available. This was understandable as I made this impulse decision based on the the limited time window, I knew I wouldn't have been the only one.

About a week later I received a call informing me that they could do it tomorrow, but only if it was a different system, larger, but the same price, I wasn't sure if this was a bait and switch or if supply issues had arisen but ultimately I didn't really mind because a slightly bigger system for the same price, installed tomorrow, seemed better than waiting goodness knows how long for the original quoted one.

After I agreed to this I was sent a document about pre-approval for direct debit payment for the system, which absolutely terrified me, and when I reached out to ask about it I received no initial response, which further panicked me, I didn't understand why I was being asked to pre pay for something so expensive without any proof that the work would be done or done to a satisfactory standard. I then started googling and found a bunch of terrible reviews which further compounded the rising panic that I was about to be scammed, I had never used a low cost company before, my initial solar panel system was put in by a premium company that I had no concerns about at any point during the process even when a bunch of things kept going wrong, however Adam eventually called me and assured me that if I'm not comfortable prepaying that I can pay after the installation was completed.

The following day the contractors showed up very early, I'd been assured it would not be until after 1030, but they showed up at around 720, because some other job had been cancelled, and they already had all my stuff on hand, but had forgotten one thing and had to wait for it to be dropped off (this sent me back into worried panic spirals, expecting some terrible botched job. Plus i wouldn't even be there for half of it to keep an eye on things or ask questions). I had also been told my original system and inverter wouldn't be touched (which reassured me that if something went wrong at least my original system would work) but this turned out to not be correct, the inverter needed to be replaced entirely.

However, once the system was up and running, the installer and electrician both came to talk to me, set the app up, patiently walked me through everything, even answered my dumb questions about how solar power and inverters etc actually work, they double checked a few things after noticing something off in the app, fixed a small fault and both demonstrated the blackout protection and showed me how to actually turn it on myself (they also took the time earlier in the day to make sure it was installed to the right breaker so my fridge would remain functioning). They gave me tips about how to protect the battery cases (get a shade from Bunnings installed over it) and told me not to hesitate to contact them if anything went wrong. They also cleaned up very well and sealed up holes in the wall from my old inverter, and put a label in the power box for the blackout switch. So in the end I was blown away by the professionalism and the outcome.

Its been a couple of weeks now and the system is still working beautifully, I'm so pleased i got such a big system as I've been able to store up a buffer and get through these terrible cloudy days all on my own power. My only gripe would be that the app from neovault could do with better customisation for charging and discharging and using grid power, it's there but it's a bit basic and a few things are missing, but this is not the review for that.

Profesionals thanks .Work done in no time .Oll than on time Show details ·  1

Quick and clean installation Happy customers service We are happy that we are saving money now Well done job I would do it again if the service is still the same Show details ·  1

Had a good experience. Good install. Sales can be pushy communication can be a bit average but at the end of the day the end result was what I was after Show details ·  1

Good product with decent service. If you want to solar and battery, better do it at the same time since it saves your money. Show reply

Solar Power Nation installed my system with absolutely no fuss. Show details ·  1

The people installed our solar panels were just too busy to respond to request of adding battery to the system. I then found Solar Power Nation (SPN) was splashed all over the Internet sphere including social media. My wife reminded me of the old stories of home insulation program years ago where the common setup was big call centres and loose… Read more ·  1

contractors. Still I lodged a quote request on SPN's website thinking there was no harm to check them out. Elena called back the next day and I found her attentive and far from being pushy that one would come to expect from a sales person in a call centre. We discussed the installation plan and she eased my nerve on some of the negative feedbacks they had, e.g., not returning deposits and long delays in fulfilments, etc.. I decided to dive in and put down the deposit as their price for 42-kwh battery was simply too good to refuse. 3 days later I got a call from Grace, One of the SPN's installation team leads, telling me they were ready to install my battery the next day. I couldn't believe that it happened so fast and I had to call Elena to confirm as the original schedule was set post Xmas/NY. Sure enough the next day, the team of two (Amentrad and his apprentice) came in and installed the battery within 3 hours. They were friendly, enthusiastic and knew their stuff really well. Both my wife and I were extremely happy with the tidy work they had done. Of course significant part of the happy mode was due to the fact we are now off the grid up to two days without the Sun yay!!!

7 years ago Solar Power Nation installed my solar pannels and last week they installed a battery system and on both occasions they provided a fast, efficient and prompt service. Thank you Mac and your team.Keep up the great work and overall I would be recommending your services to other THANK YOU Zore Show details ·  1

Would recommend solar power nation 100% the installation very professional. Show details ·  1

WARNING: Terrible Aftersales & Breach of Consumer Guarantees! I purchased a solar system from Solar Power Nation with a 10-year manufacturer warranty explicitly stated on the tax invoice. The system has recently failed (inverter showing a red fault… Read more

light, one string voltage dropped to zero, and the system keeps fluctuating/tripping, creating a potential electrical safety hazard). I provided full evidence including invoices, photos, and app access to their aftersales team. However, their officers (Sarah and team) rudely hung up the phone and flatly refused to process the warranty claim, inventing excuses demanding a separate "warranty certificate" which violates Australian Consumer Law (ACL). A Tax Invoice is a legally binding proof of purchase and warranty in Australia. Since they refuse to honor their statutory obligations, I have formally escalated this matter to NSW Fair Trading and the Clean Energy Council (CEC). Avoid this company if you value aftersales support. They are only interested in taking your money.

Writing My initial experience with your company was excellent. I dealt with a gentleman who was professional, helpful, and a pleasure to work with. Because of that experience, I confidently recommended your company to family members, and together we have spent more than $40,000 on solar and battery systems. Sadly, my recent experience has been the… Read more

complete opposite. My battery was faulty from the day it was installed, yet I was still expected to pay for it. I then had to spend weeks chasing your company before the supplier finally attended and resolved the issue. There was also an issue at my mother's home, where her heater was left switched off after installation. We paid to have it repaired, only to discover that it simply had not been turned back on. What has been most disappointing is the lack of after-sales support. I have made numerous attempts to contact your company to discuss these concerns, only to have calls ended or ignored, with no one returning my calls or following up. The level of customer service after the sale has been extremely poor and has left me questioning whether I can trust the company going forward. As a business owner myself, I believe that if a company chooses to criticise competitors and promote itself as the better option, it should ensure its own customer service, communication, and after-care support reflect those claims. I supported your business, referred family members to you, and trusted your recommendations. I expected that loyalty to be valued. Instead, I have been left feeling frustrated, disappointed, and unheard.